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THB Tropical Island

C/ Fragata #2 | Urb Costa Papagayo, 35570 Playa Blanca, Lanzarote, Spain (Formerly Sun Tropical Island Resort)
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THB Tropical Island
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THB Tropical Island
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1,314 Reviews from our TripAdvisor Community

Traveler rating
    308
    486
    279
    136
    105
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663
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (214)
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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW

Stayed at this hotel last week during the school half term break. Staff very friendly, animation team fantasic, great selection of restaurant food in main dining room, 2 other restaurants - spanish and italian. Evening entertainment in the dome was great, something on everynight and if you wanted something quieter the Tavern Bar was also good. The main pool was... More 

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Carlisle, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We arrived at the Tropical Island as our apartments had been closed for building work. So we were not sure what to expect. The first apartment we were given was filthy and had never been cleaned and stunk of smoke. We were given another apartment, but did not receive any apology from the staff or management. The next apartment was... More 

Was this review helpful? Yes 1
Director Tropi... T, Director General at THB Tropical Island, responded to this review

Dear Millie, hank you so much for your review on Tripadvisor, we do really appreciate your contribution, helping us to work harder every day. As well we might say that we are very proud of the kindness of our reception team and the team of the whole hotel. We are looking forward to welcoming you in our little hotel. Best... More 

1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

Visited in August 14. The pool is huge, and there are many others to choose from if you fancy it. Recommend bathing by the main one if all inclusive as that's where the snacks and pool bar is. Sunbeds can be an issue to get one due to people reserving them with towels (Not the hotels fault). The spa cost... More 

Was this review helpful? Yes 3
Director Tropi... T, Director General at THB Tropical Island, responded to this review

Dear Kieran, Thank you for taking the time to write your comments in Tripadvisor. We are so glad to read that you enjoyed your stay with us. I will forward your nice review to all the staff. We are waiting for having you here again!! We wish you a wonderful summer! Best regards, The Management More 

Stoke-on-Trent, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We were given no choice but to stay here because of the mayhem that is The Royal. (see review). The Tropical is a sprawling complex reminiscent of a holiday camp. Although it is advertised as a THB Hotel there is no way that it can be described as such. I feel sorry for the reception staff as the Reception itself... More 

Was this review helpful? Yes 1
Director Tropi... T, Director General at THB Tropical Island, responded to this review

Dear Jo, Thank you for taking the time to write your comments in this site. Sorry about the incovencience caused to you in moving hotel and pool closure. I will forward your congrats to all the staff. We are waiting for having you here again!! We wish you a wonderful summer! Best regards, The Management More 

Sunderland, United Kingdom
Contributor
18 reviews 18 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Just returned from the above hotel, from check in, to apartment took about 30 minutes. Reception staff were very competent, bar staff, cleaners,management all had time for you. Big pool was still not open, but we went to the pools near the Food centre which were pretty warm on afternoon. Lots of nice sunbeds all day long. Entertainment was mainly... More 

Was this review helpful? Yes 4
Director Tropi... T, Director General at THB Tropical Island, responded to this review

Dear Jimmy, thank you so much for taking your time and post your opinión about us. It is very important that we know how guests felt during their stay . We do hard work training our staff to be better. Thank you very much for enjoying your stay. We hope to see you soon with us. Kind Regards. The Management More 

Sheffield, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed because apt at the royal last minute was taken but we had a good apt very sunny as we stay 3 months all the staff from the royal was there which was great and Esther as always very helpful lots of things to do goog tapas and pizza restraunts. Hopefully we will be there next year for our... More 

Was this review helpful? Yes 3
Director Tropi... T, Director General at THB Tropical Island, responded to this review

Dear Sylvia, thank you so much for enjoying your stay and telling your experience in this web site. For us it is very important so we can know how our guests felt during their stay. We hope to see you next year!!! Best Regards. The Management. More 

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We went to The THB Tropical Island Hotel March of this year, we went with our 2 year old son. The accommodation was superb the resort itself was very clean and tidy. Our son has a food allergy which we told the reception desk on arrival and there was no fuss at all everything was taken care of. The only... More 

Was this review helpful? Yes
Director Tropi... T, Director General at THB Tropical Island, responded to this review

Dear Ben, thank you so much for enjoying your stay and telling your experience in this web site. For us it is very important so we can know how our guests felt during their stay. We always are very conscious about the important of cleaning and we always do our best to be on the top of that, in public... More 

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We went to this hotel for our first family holiday abroad with my parents, me and my husband and our two children aged 4 and 5. First of all the entertainment team were fantastic!!!!!! Laura s energy was amazing, Francisco must have been a trained dancer originally, luis was so energetic and Christian was a sweetheart and dances better in... More 

Was this review helpful? Yes 2
Director Tropi... T, Director General at THB Tropical Island, responded to this review

Dear Joanne, we are glad to hear from you that you enjoyed your stay.. We do work hard every day to get the standarts our guest expect. We wish you a lovely summer and see you again!! Best Regards. The Management. More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was a really nice hotel for me. I loved the fact that buildings here cannot be built high and its a massive complex. You have your own smaller pool between your own little area and if you want the big pool just head over to one of the two massive pools. The onsite scuba diving was excellent and really... More 

Was this review helpful? Yes 3
Director Tropi... T, Director General at THB Tropical Island, responded to this review

Dear Stauart, Thank you for taking the time to write your comments in Tripadvisor. We are so glad to read that you enjoyed your stay with us. I will forward your nice review to all the staff. We are waiting for having you here again!! We wish you a wonderful summer! Best regards, The Management More 

lancashire
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Came here in 2005, had a great holiday, First Choice had it then, it was quite better,over the years it has changed companies but the staff are still friendly and its always been clean,the food is good,if your looking for fancy dont go, its great for the children with all the pools, unfortunately the main pool was closed due to... More 

Was this review helpful? Yes 2
Director Tropi... T, Director General at THB Tropical Island, responded to this review

Dear Madam, Thank you for sharing your experience of the THB Tropical Island. We are delight reading that you had a nice experience with us. On behalf of the entire team of the THB Tropical Island we would like to thank you for choosing us for your stay in Lanzarote once again. We are working renewing the hotel and of... More 

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