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THB Tropical Island

C/ Fragata #2 | Urb Costa Papagayo, 35570 Playa Blanca, Lanzarote, Spain (Formerly Sun Tropical Island Resort)
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THB Tropical Island
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1,418 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Glasgow, United Kingdom
Level Contributor
5 reviews
1 of 5 stars Reviewed yesterday NEW

When we booked the holiday we were told the resort was 4stars -maybe in an alternative universe but I wouldn't even give this place 1 star. Our "apartment" had a terrible smell, it wasn't very clean. The food was disgusting - same things every day just called something else. The children could have chips chips or chips. The entertainment arena... More 

Was this review helpful? Yes
Greater London, United Kingdom
Level Contributor
4 reviews
4 of 5 stars Reviewed yesterday NEW

Just got back from a week staying at THB Tropical Island. July 24-31st 2015. We had 4 adults and 4 kids aged 2.5 years to 5.5 years and had an amazing time here. Check in at hotel so quick and efficient. Both our rooms were very clean and well looked after, in block 500. As requested we got 2 rooms... More 

Was this review helpful? Yes 2
Banbury, England, United Kingdom
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

I should point out that we stayed self catering and didn't use any food or drink facilities. We were the first drop off from the airport and checked in very quickly, the room wasn't quite ready (we expected this,we were early).I used this time to pick up a rental car that I had ordered, while the rest of the family... More 

Was this review helpful? Yes 2
Herne Bay, United Kingdom
1 review
1 of 5 stars Reviewed 3 days ago NEW

Arrived after being awake 36 hours from our wedding reception straight to the air port so we were very tired, on arrival we asked if they did have a pool view room avalible as requested on the booking and they said no, they then told us at 3pm our room was not ready and we would need to hang around... More 

Was this review helpful? Yes 4
Director Tropi... T, Director General at THB Tropical Island, responded to this review

Dear Guest, Many thanks for raking us is this web site. Sorry about the inconvenience caused to you during your stay if we could not reach your expetations. Just tell you that our premium room are new since january the apartments are same distributed than standarts but the difference is that they are refurbished. Best Regards. More 

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Bristol, UK
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed at the THB Tropical Island Hotel from 18th-28th July 2015. For the price we paid for a family of 4 we were happy with the hotel. There are a few small improvements that could be made that could make this hotel and overall holiday experience much better. I'll start with the good bits! The pools - there are... More 

Was this review helpful? Yes 7
Director Tropi... T, Director General at THB Tropical Island, responded to this review

Dear HAyley, on behalf of the entire team of the THB Tropical Island, we would like to thank you for choosing us for your stay. About good points manay thanks for telling them with that we know we are on the right way and for the bad points again many thanks because with them we will keep working hard to... More 

castleford
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Just returned from a week here,had an amazing time,the food was very good,apartments clean,staff worked very hard and were very friendly,definetley going back here...do not take notice of the negative comments,if we'd done this we would of missed a very good family holiday!!

Was this review helpful? Yes 4
Director Tropi... T, Director General at THB Tropical Island, responded to this review

Dear Guest, Thank you very much for taking the time to send us your opinions they are very important for us. We always want to know how guests experieces were like, after their stayed with us We work hard every day to make us worthy of the trust of leading National and International tour operators and agencies. On behalf of... More 

Belfast, United Kingdom
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed for two weeks from the 9th July till 23rd July we were a bit worried about coming after reading previous reviews but shouldn't have worried check in was quick and staff friendly we didn't encounter one rude member of staff. Rooms were clean and modern we stayed on the tropical side. Food was ok have had more cooking... More 

Was this review helpful? Yes 5
Director Tropi... T, Director General at THB Tropical Island, responded to this review

Dear Leanne, On behalf of the entire team of the THB Tropical Island I would like to thank you for taking the time to share your experience with us. We would like also to thank you for recommending our hotel to families. With delight we read that you had a very enjoyable stay with us. This is exactly what we... More 

Port Talbot, United Kingdom
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Just returned from 10 days here with the hubby and 2 kids. On arrival check in was ridiculously long and very slow, after getting to our room it was very clean and spacious enough for the 4 of us, the grounds are beautiful loads of pools, copious amounts of sunbeds and gorgeous albeit windy weather. The restaurant staff are so... More 

Was this review helpful? Yes 1
Director Tropi... T, Director General at THB Tropical Island, responded to this review

Dear Guest, First of all we would like to apologize for not reaching your expectations. We would like to thank you for taking the time to write your report about your stay and letting us know about your comments, so we can work on them to improve our services. We are working hard day by day to improve, for example... More 

Newcastle upon Tyne, United Kingdom
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Just returned from here with a family of 2 adults and 2 children. We arrived around 11 so we got handed a sandwich, peice of fruit, water and packet of biscuits in a plastic bag. Kids where starving so we went for a wonder for food after putting our luggage in our apartment which is very basic. We did mange... More 

Was this review helpful? Yes 1
Director Tropi... T, Director General at THB Tropical Island, responded to this review

Dear Stacey, thank you so much for telling your experience in this web site. For us it is very important so we can know how our guests felt during their stay. We always are very conscious about the important of cleaning and we always do our best to be on the top of that, in public areas, rooms, and everywhere.... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Visited on 15th July for 10 days...stayed in room 612i have to say overall a fantastic holiday...the grounds are beautiful and the pools are great..main pool is great for all just a little deep for the little ones..we was disappointed we didn't get a pool view but with the main pool a 2 min walk away this didn't bother us... More 

Was this review helpful? Yes 4
Director Tropi... T, Director General at THB Tropical Island, responded to this review

Dear Ivor, thank you so much for taking your time and post your opinión about us. It is very important that we know how guests felt during their stay . We do every hard work training our staff to be better. Thank you very much for enjoying your stay. We hope to see you son with us. Kind Regards. More 

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