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Aparthotel Paradise Island

Urbanizacion Montana Roja, P-28, 35570 Playa Blanca, Lanzarote, Spain
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Aparthotel Paradise Island
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Ranked #27 of 36 Hotels in Playa Blanca
A recent review
4 of 5 stars reviewed yesterday
crooksfam
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1,703 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Buxton, England, United Kingdom
Contributor
13 reviews 13 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed yesterday NEW

It looks lovely with the palm trees and pools.There is a free shuttle bus to the beach and back. However it is not clean. The maids come to " clean " the rooms very infrequently.When they come all they do is make the beds. The sheets are not changed ,nor the towels, and no disinfectant is put in the toilet... More 

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed yesterday NEW

We arrived home on Monday after our family holiday at paradise island. After reading the reviews before traveling was slightly apprehensive about it. I must now say that I think a lot of the reviews were very unfair to the hotel its food and staff. Firstly the apartments. Ok may have needed a little tlc but we're clean tidy and... More 

Was this review helpful? Yes 1
Swadlincote
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel is excellent, very clean, rooms spacious. Staff always ready to help if needed. Food , there is a good selection for all. The entertainment staff really brilliant, they get everyone involved all great fun. Loved the girls they were brill. only one fault I found that beds could be softer but you get used to them.

Was this review helpful? Yes 2
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 days ago NEW via mobile

We are at the hotel at present, and awaiting a response from Thomas Cook to get moved, we checked in on Sunday night ( 22/3/15 ) at about 2230, we placed the cases in the room then went for a bite to eat, there was little food to be eaten as it was late at night, but what was there... More 

Was this review helpful? Yes 3
walsal
Reviewer
3 reviews 3 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

dont be put off by the negative reviews as I was prior to travel, I was very apprehesive after reading them, yes the beds are unconfortable ( the sofa beds are better ) and yes the pools are freeeezing cold even the ' heated ' one but it didnt stop the kids going in, the food is great plenty of... More 

Was this review helpful? Yes 4
Neath, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

only arrived back this morning,the hotel has had poor reviews i cant see why. the room we had was very spacious with a good lounge area,kitchen and large bedroom. the choice of food on offer daily was good. the swimming pool area was well equipped with lounges,though on the downside there is a charge for a mattress and the sometimes... More 

Was this review helpful? Yes 6
HotelesLopez, Manager at Aparthotel Paradise Island, responded to this review

Dear keith d , we thank you very much for your praising words, your detailed review and for your recent stay at HL Paradise Island. We are happy to learn that you have had a fantastic time and an excellent stay at our hotel. We are very glad that you have enjoyed the variety of food and drinks and all... More 

manchester
Reviewer
4 reviews 4 reviews
4 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Just back from a week at the paradise and firstly ive got to say i have no idea were the negative comments co e from about this hotel.it wos spotless,the rooms were clean and smart,the staff were brilliant especially alberto in the night bar,always smiling and polite,the thomas cook team were jolly and made a point of speaking to everyone... More 

Was this review helpful? Yes 5
1 review
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Food was absolutely brilliant different choice every night and was lovely. Rooms were clean an had everything you needed. Staff were all really nice. Can not fault this hotel at all and will go back. Everyone ignore these bad reviews some people just enjoy moaning nothing better to do. Brilliant place had a great time!!!

Was this review helpful? Yes 10
HotelesLopez, Manager at Aparthotel Paradise Island, responded to this review

Dear Melissa R, we thank you very much for your review on tripadvisor and for your stay at Paradise Island. We are very glad that we could meet your expectations of a fantastic holiday. We are very happy to learn that our spacious and clean rooms were to your liking and our food and different buffets to your taste. Moreover... More 

1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Could not fault this hotel at all staff were freindly and welcoming enough choice of foods to suit, best AI we've enjoyed for many years. Excellent resort for kids plenty of activities to keep them entertained. Only fault was evening entertainment really needs overhauled to suit all guests would definatley visit again and plan to do so next year.

Was this review helpful? Yes 5
HotelesLopez, Manager at Aparthotel Paradise Island, responded to this review

Dear Louise M, thank you very much for your recent stay at HL Paradise Island and for reviewing it. We are glad to learn that you have spent a fantastic holiday and that you have enjoyed the whole resort as well as the variety of food and drinks. We appreciate your comment on our hotel staff very much. Our whole... More 

Barnsley, United Kingdom
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

Our bedroom was damp, made our clothes damp and smelled damp. The trees/plants around the grounds were watered from the septic tank making everywhere constantly smell. The food and drinks were rubbish. The water park slides are in need of serious update also the childrens play in need of a definite revamp the sea saw was able to be lifted... More 

Was this review helpful? Yes 4
HotelesLopez, Manager at Aparthotel Paradise Island, responded to this review

Dear BeciT4491, we thank you very much for your stay at HL Paradise Island. We deeply regret that your holiday was not what you expected and that we could not meet your expectations. We are very sorry that the all inclusive option as well as the bedroom were not to your liking and the waterpark and the childrens' pool area... More 

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