Have read some of the reviews and find it hard to understand how people could fail to be impressed by the architecture,the ambience and the staff. We arrived at around 9.30 in the evening and after the welcome drink we were invited to go and have dinner while our booking formalities were arranged. Our room was large,clean,well maintained with a... more

My husband and I stayed at the Gran Melia Volcan this week and we would totally agree with everything that the last reviewer on 29 June said - nice hotel, but definitely lacking something. It could be a 5 star if they paid more attention to the details - it does have nice decor, etc but little things are missing,... more

My husband and I have just returned from 1 week HB at the Gran Melia Volcan, Playa Blanca. We booked with Thomas Cook. We had many observations to make about this hotel and also the surrounding area, some of which are good and some not so good. What I will stress is that this hotel is in a very quite... more

After just returning from a 2 wks holiday one word ROOM 462 avoid this room at all costs!!! Japanase restaurant above made it very noisy and room wasnt very clean. We got moved in the first week to a cleaner room although rooms could do with a lick of paint and a good scrub. Thats the bad out of the... more

If you want to stay in a hotel that is understated luxury, with attentive polite staff, quiet relaxed bars with quality classical evening entertainment, then stay here. It was the perfect place to relax and recharge the batteries after a very stressful year. Checkin was relaxed, entirely non stressful and accompanied by a welcome drink. The room was clean, nicely... more

My wife and I stayed for a week in May and having stayed in numerous Melia hotels throughout Spain, were very impressed with this one. It puzzles me as to some people's expectations and their gripes about the Hotel not being "5 star". Firstly the rate for a standard room with breakfast which we had is £100 per night. The... more

You know how it is. You book the holiday after reading the good reviews but those niggling doubts creep in… poor ratings, criticisms, better hotels up the road etc, etc. Hence, on arrival we were hoping for the best but prepared for otherwise. Firstly, it’s about expectation. What we didn’t want was a stuffy cow-towing over attentive service but we... more

My hubby and I have just recently returned from a great holiday in the Gran Melia Volcan. After reading some reviews on here I was very wary- but very pleasantly surprised. The staff at ths hotel are great- reception can be a little slow at times but otherwise great and helpful. I would describe the decor of the hotel very... more

We visited Playa Blanca at Christmas and stayed in another 5* hotel which was average, although looking back I would say that the hotel rooms were much better than the Gran Melia Volcan. We arrived on 6 April, with no hiccup. Rooms were not 5* quality my daughter and 2 children were put into a room that had been used... more