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azuLine Apartamentos Sunshine

Calle Cantabria 14, 07820 Sant Antoni de Portmany, Ibiza, Spain (Formerly Klippe Apartments)
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1 room 1 adult
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azuLine Apartamentos Sunshine
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155 Reviews from our TripAdvisor Community

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2 reviews
5 of 5 stars Reviewed 2 weeks ago

the 4 of us shared a clean studio apartment which was spacious for us girls, i was shocked how big our balcony (which gave you a poolside view) like i could do cartwheels on it haha! the staff was so friendly, booked our taxi's when we needed them, was helpful with directions. The food was quite decent especially their wings... More 

Helpful?
Thank A - L
marketingazuline, Director de Relaciones con Clientes at azuLine Apartamentos Sunshine, responded to this review

Dear guest, Thank for taking the time to share your feedback on your stay at azuLine Sunshine Apartments. We are glad you had a great holiday in Ibiza. We really appreciate your positive comments about our special wings ;) and our great staff. Indeed, the Reps are not part of the hotel, and we are sorry you could feel ripped... More 

Derry, United Kingdom
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed September 28, 2015 via mobile

Really long check in reception staff verry unhelpful Food very poor Swimming pools really dirty I'd don't like hotel at all Very bad experience in my life never back again Rooms really dirty very poor service stay 7 days no one cline my room staff not Nices really unhappy and unhelpful

Helpful?
Thank poul2013
marketingazuline, Director de Relaciones con Clientes at azuLine Apartamentos Sunshine, responded to this review

Dear guest, We appreciate your time and your feedback. We regret not having met your expectations in terms of our cleaning service and we are very susprised for your comment as we have a very professional cleaning team that cleans and cares every room and every corner of the hotel. Anyway we appreciate your copinion and will transmit your comment... More 

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Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 25, 2015 via mobile

Having read the reviews prior to going to these apartments I was nervous! I have to say there was nothing to be nervous about... And that these apartments were spacious, clean and located about 20 minute walk from the main strip On check-in there is the upfront cost of either 50-100 euro room deposit, which wasn't consistent as me and... More 

Helpful?
1 Thank Naoimh O
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed September 24, 2015

This is the second time I have stayed at this hotel and it wont be the last,. I paid £190 for a week so really you cant expect luxuary. We have a 1 bedroom apartment so had a separate livingroom - the room was massive!! A double balcony too. So yeah there are a few down points - not many... More 

Helpful?
Thank Natasha_gilzo
Ballyclare, United Kingdom
1 review
1 of 5 stars Reviewed September 18, 2015 via mobile

Booked a girls holiday to ibiza last october to ibiza for august 2015. Girls all excited the time finally came. Went to the airport buzzing for the week ahead. Finally arrived at the hotel for the guy on the desk to tell us he had no rooms for us as he was fully booked. Moved us to a different hotel... More 

Helpful?
Thank Carrie A
marketingazuline, Director de Relaciones con Clientes at azuLine Apartamentos Sunshine, responded to this review

Dear Carrie, Thank you for taking the time to comment on Trip Advisor regarding your recent visit to our hotel. First of all, we would like to apologise for all the inconveniences due to the overbooking situation. We sincerely regret that your experience was not the best one. We would like to let you know this must have been a... More 

Belfast, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 18, 2015

Myself and two of my friends booked the holiday in November 2014, everything went smoothly we arrived in Ibiza got a taxi to the hotel to be told they had no room and that we had to go to a different Azuline hotel for two nights and return to this one. Very late in the evening we were annoyed and... More 

Helpful?
1 Thank cici2015492
marketingazuline, Director de Relaciones con Clientes at azuLine Apartamentos Sunshine, responded to this review

Dear guest, We sincerely regret your problem during your arrival. We take note of all your comments to improve our customer service day by day. Regarding the overbooking circumstances, we would like to let you know that this was an unusual situation in the whole island and we have tried to solve it offering our customers the best possible alternative.... More 

Leeds, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed September 15, 2015

Stayed end of August 2015 The worst holiday of our life. Rooms are terrible and a health hazard. When we first arrived at start of our holiday I sat down on the bed and because the mattress was so thin and the bed frame so hard I nearly broke my back in the process. The door handle on the patio... More 

Helpful?
2 Thank disappointed964
marketingazuline, Director de Relaciones con Clientes at azuLine Apartamentos Sunshine, responded to this review

Dear guest, Thank you very much for your time and your feedback. We are very sorry for your impression about our cleaning service. We would like you to know that we passed stringent health checks to ensure the welfare of our guests. Anyway, we will transmit your opinion to the cleaning service staff to take the measures needed. We are... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 13, 2015 via mobile

Having read a few of the reviews prior to arrival I was a bit worried about spending a week here. However, I need not have worried. Staff were really nice, friendly and helpful. The guy on reception overnight was particularly lovely and always cheerful, which considering the attitude of some of the people staying here, was a feat in itself.... More 

Helpful?
1 Thank Sam M
Poole, United Kingdom
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed September 6, 2015

I have to remember that this is a 2* hotel and extremely cheap when I write this review. Upon arrival, which was quite a few hours before 2pm check-in, we were fortunate enough to have our room ready and waiting which was a good start. However, we were then informed we had to provide a 100 euro deposit. We were... More 

Helpful?
1 Thank SouthernBoy11
marketingazuline, Director de Relaciones con Clientes at azuLine Apartamentos Sunshine, responded to this review

Dear guest, We would like to thank you for taking the time to give us a feedback regarding your recent stay with us. Sunshine is indeed a two star hotel, and we try our best to give our clients the best quality service. Regarding the deposits, we ask the same for all our guests, regardless of the duration of their... More 

Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed September 5, 2015 via mobile

We stayed here 3rd week of August for a week..... Was a little worried when I read the reviews before we went..... But nothing to worry about...... We came as a family of 4/2 my wife, 2 kids (16 & 12) and the in laws.... Rooms were big & clean..... Staff were very friendly(all staff). Yes it's advertised as an... More 

Helpful?
Thank Asquiths
marketingazuline, Director de Relaciones con Clientes at azuLine Apartamentos Sunshine, responded to this review

Dear guest, Thank you for taking the time to provide constructive feedback which helps us continue to grow and improve our business. We are happy to know we exceed your expectations. Also we sincerely appreciate your great words about our big and cleaned rooms as well as our friendly staff We do hope that we will have the opportunity of... More 

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