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Club Praia da Rocha

Avenida das Comunidades Lusiadas, Praia da Rocha, Portimao 8500-801, Portugal
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Club Praia da Rocha
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1,731 Reviews from our TripAdvisor Community

Traveler rating
    122
    430
    519
    269
    391
See reviews for
525
596
9
3
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (428)
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Portugal
1 review
2 of 5 stars Reviewed 2 days ago NEW

Loacation good, Beach beautiful, Hotel needs work and the man on reception to take the chip off his shoulder. We have just stayed her for 8 nights and are more than ready to come home. The towels are begging to be washed and our feet are black from the floor. The food is turkey, fish and plain pasta, tinned fruit... More 

Was this review helpful? Yes 2
David D, Manager at Club Praia da Rocha, responded to this review

Dear Client, The all inclusive program is sent to the travel agents and they should inform correctly its content to customers. There are certain services within the hotel that are paid but sincerely not charged in an exaggerated way , we are always talking about fair values. I appreciate your comment Regards CPR Manager More 

York, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Although we were a bit put out having to pay for a few things such as sunbeds, wifi, tv, safe, etc despite being "all inclusive", overall it was a great holiday. The hotel was clean, food was great, staff were friendly and helpful, plenty of sunbeds which made up for the fact we had to pay for them - at... More 

Was this review helpful? Yes 4
David D, Manager at Club Praia da Rocha, responded to this review

Dear Customer, As mentioned by you there are some paid services but as to bethis way to have all well organized, especially with the sun beds and parasols. I appreciate your comment Regards CPR Manager More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 days ago NEW via mobile

I don't even know where to begin!!!! Upon arrival receptionist gave us key, no instructions as to where we may find bar, restaurant, or any other facilities were given. We had to probe him for information. Got to our room, pretty much what we expected having read previous reviews, although the crusty rusty bath was a bit of an eye... More 

Was this review helpful? Yes
West Midlands, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Stayed here for 14 days, never again. OK it was a cheap hotel, and some people will say you get what you paid, but never have I had to ask the cleaner for her brush so I could clean the apartment as its was never done, I also had to ask for clean towels as they where never changed. The... More 

Was this review helpful? Yes 4
David D, Manager at Club Praia da Rocha, responded to this review

Dear Customer, Allow me to disagree in most of your review , we may have some flaws in terms of cleaning the apartments but we are always ready to improve and we are not so bad as stated . Thank you for your review Regards CPR Manager More 

2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

The guy behind the desk at reception is the rudest, unhappiest, unhelpful receptionist ever !! That's just the start, you can't check in until 4pm so you need a late flight for starters ! So if your there early you've had a long day expect to sit around until then ! The breakfast is reasonable but the rest is awful,... More 

Was this review helpful? Yes 3
David D, Manager at Club Praia da Rocha, responded to this review

Dear Customer, There are small flaws related to those who organized your trip , not the hotel. We try to deliver all the apartments on time but we are not informed about arrival times of customers. The all inclusive program is given to travel agents , the responsibility to inform customers of their content is not our responsibility. I must... More 

Dungarvan, Ireland
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Stayed here for a week with my daughters. The man on reception wasnt very nice to us. The apartment had 2 beds and a pullout box under the sofa and it was a box most uncomfortable thing i ever had to sleep in. The pool was filthy and all the paving around the pool is broken. There was a smell... More 

Was this review helpful? Yes 4
David D, Manager at Club Praia da Rocha, responded to this review

Dear Customer, The hotel is in a continuous process of renewal, we are aware that some areas must be changed, plans are already made for next year. but allow me to disagree on some issues indicated Our pool is cleaned every day and monitorized by an HACCP programme, floor cleaning is also done every night. We may have some defects... More 

1 review
4 of 5 stars Reviewed 6 days ago NEW via mobile

Just back from a week here, we had a great week an stay here pool area was good.. the staff were sound dont have that many bad things to say( we didnt do all incl) hotel is currently under refrubishment which didnt bother us 👍

Was this review helpful? Yes 3
David D, Manager at Club Praia da Rocha, responded to this review

Dear Client, Thank you for the kind review. Regards, CPR Manager More 

Lisbon, Portugal
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Do not come with high expectations, after all this is a 3 stars hotel. I went there with my family in an all inclusive regime. Points in favor: - Close to the beach; - Very nice people attending (except on the cocktail bar); - Nice swimming pool; Points against: - Rooms need a lot of maintenance; - Large queues to... More 

Was this review helpful? Yes
David D, Manager at Club Praia da Rocha, responded to this review

Dear Customer, The hotel is in a continuous process of renewal. Regarding the queues at restaurant I can inform you that we have more staff and already managed to open our second room allowing considerably reduction of qeues at meal times. Thank you for your review Regards CPR Manager More 

Ireland
1 review
2 of 5 stars Reviewed 1 week ago NEW

Just back from a week at this hotel. Booked 2 rooms and had put in a request for the rooms to be close together, didn't have to be beside one another but fairly close. The rooms were on the 5th and 10th floor and when asked at reception if we could be moved was met by a very unhelpful man... More 

Was this review helpful? Yes 5
David D, Manager at Club Praia da Rocha, responded to this review

Dear Client, The hotel is in a continuous process of renewal. And I apologize for what happened in terms of noise in the morning. At this time already we stopped with these interventions and we have plans for a deeper overhaul in winter. This is a lengthy process but we are aware that this hotel will be placed where it... More 

Nottingham, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
2 of 5 stars Reviewed 1 week ago

Nothings changed in twenty years or so , all inclusive , they are having a laugh , sun beds 1 euro perday parasol 1 euro , water bottled also not inclusive more euros. Spirits not all inclusive till 8 pm and all inc stops at 11pm , check out day they feed you breakfast then your all inc is over... More 

Was this review helpful? Yes 5
David D, Manager at Club Praia da Rocha, responded to this review

Dear Client, Thank you for the review. The AI programme is given to the agency, they should advised you about it. Regards, CPR Manager More 

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