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All 5 Lake Tekapo hotels

Peppers Bluewater Resort

4.5 of 5 Resort   |   State Highway 8, Lake Tekapo 7945, New Zealand
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Peppers Bluewater Resort
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64%
Ranked #4 of 5 hotels in Lake Tekapo
A recent review
3 of 5 stars reviewed 3 weeks ago
dreamer176 Canada
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700 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (182)
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There are newer reviews for Peppers Bluewater Resort
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Canada
Top Contributor
52 reviews 52 reviews
34 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here for one night as part of tour package. The hotel complex was huge and there was a bit of walking from the receptionist to our block of rooms at the far end so we're glad our bus driver dropped us off near where our rooms were located. However it was a struggle to lift our luggage up the... More

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andrewmfreak, General Manager at Peppers Bluewater Resort, responded to this review

Kia ora dreamer176, We appreciate you taking some time to let us know about your stay. Unfortunately we are a little spread out, but we are always happy to allocate a room closer to reception if its requested at the time of booking. I am very happy to hear that you loved your dinner; we have just released our new... More

1 review
2 of 5 stars Reviewed 3 weeks ago

I have driven past this place a number of times and thought it looked great so decided to stay I had a look at the tripadvisor reviews prior to booking but something bad has happened to the place in June! Initially we didnt get the room I had booked but after threatening to find somewhere else to stay we did... More

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andrewmfreak, General Manager at Peppers Bluewater Resort, responded to this review

Kia ora 510wesb, Thank you for your recent feedback and comments. We are obviously disappointed that your expectations were not met on this occasion. You are right in suggesting that we have had some recent staffing challenges, but I can catergorically say that these are well and truly behind us! We have a great head housekeeper and team, who are... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The staff had no idea what they were doing it was a preprepared stay and they stuffed everything up, we had two bad peppers resort experiences and we will never stay at any of their resorts again. It is a highly priced hotel yet you are still required to purchase wifi amongst other things, even the coffee pods in your... More

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andrewmfreak, General Manager at Peppers Bluewater Resort, responded to this review

Kia ora JeremyBlairVictoria, Thank you for taking the time to provide feedback about your stay. We are disappointed that a number of aspects about your stay fell below par, and that we did not meet your expectations. Our internet cost structure is standard fare across our resorts at this point in time, but we are certainly looking at what we... More

Sydney, Australia
Contributor
19 reviews 19 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This hotel has the worst service in any hotel in New Zealand, I was very impressed on how bad it is, it seems that staff members don't have any guest services skills whatsoever. We arrived at the hotel after 3pm and our room was not ready, the person at the Front Desk was very rude and she seem that she... More

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andrewmfreak, General Manager at Peppers Bluewater Resort, responded to this review

Kia ora martinayel1970, Firstly, we would like to sincerely apologise for a number issues you encountered upon check in. There was no excuse for not having your accommodation ready, and for our inability to handle your booking requests. Secondly, I certainly review all posts on Trip Advisor and have responded strongly with my team this morning to these concerns. This... More

Brisbane, Australia
1 review
1 of 5 stars Reviewed 4 weeks ago

I was booked to stay at Peppers Lake Tekapo while I was on holiday with my mum. Booked through a travel agent and thought it would be lovely. When we arrived at 3pm our room wasn't ready and we were asked to come back an hour later. When we came back and finally got to our room, it had been... More

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andrewmfreak, General Manager at Peppers Bluewater Resort, responded to this review

Kia ora Eli W, We regret the issues you suffered upon arrival, and apologise for the inconvenience caused to you. You were allocated to a Standard Hotel Room, as was booked by your agent. Regretfully, we were fully booked that night, and otherwise would have offered you a number of alternative room types to better serve your needs. I would... More

Brisbane, Australia
Top Contributor
107 reviews 107 reviews
36 hotel reviews
74 helpful votes 74 helpful votes
2 of 5 stars Reviewed 4 weeks ago

On a recent photography tour of New Zealand, I was thrilled to find that we would be spending a night in a Peppers resort - I had always thought that they were really "top end". I was very disappointed. The resort is quite large - meaning lengthy walks to get around. The room was incredibly small - it reminded me... More

Was this review helpful? Yes 1
andrewmfreak, General Manager at Peppers Bluewater Resort, responded to this review

Kia ora Mikey0308, Thank you for taking the time to let us know about your recent stay. Naturally, we are very disappointed to hear that you did not enjoy yourself. Unfortunately, the Standard Hotel Rooms are very small in size, and do not fit everyone's needs. They are a suitable budget option for those looking for a basic space to... More

Nelson, New Zealand
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I thought this was going to be a great final accommodation for our tiki-tour of the McKenzie Basin! How wrong was I . Greeted at reception, eventually, the clerk was dealing with a customer but never made eye contact with us till he was finished . Told we had been upgraded, really? The room, when we found it was freezing,... More

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andrewmfreak, General Manager at Peppers Bluewater Resort, responded to this review

Kia ora kathypantling, Thank you for your review, which obviously raises a few concerns for me and our team. There are certainly some aspects about our service delivery that can and will be vastly improved using your feedback. I would welcome the opportunity to speak with you further, if you could be so kind as to contact me:- andrew. freak@peppers.co.nz... More

Dallas, Texas
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed June 11, 2014

This hotel is so radically different than what the pictures show. It is terribly run down. Cleaning staff leaves drawstring sacks full of dirty towels and sheets right in front of the rooms all day long. Curtains are stained, bedspreads are stained. The walls have scratches and touch up paint all over, that does not match. The beds are worse... More

Was this review helpful? Yes 2
andrewmfreak, General Manager at Peppers Bluewater Resort, responded to this review

Kia ora Tina A, This is not the impression we had hoped to leave with you, so we sincerely apologise for a number of aspects during your stay. We also appreciate you using this forum to let us know. We are unfortunately quite spread out, so our linen needs to be dropped out the the respective blocks for use. We... More

Christchurch, New Zealand
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 7, 2014 via mobile

This was one the best places I have stayed in New Zealand. Excellent views of the lake from the rooms, and clean tidy rooms. Apart from the price, this was a great resort. The resort is also located right in the middle of Tekapo, so almost everything you could want to do in Tekapo is only a short walk away.... More

Was this review helpful? Yes
andrewmfreak, General Manager at Peppers Bluewater Resort, responded to this review

Kia ora Bobby J, Thanks so much for a great review! We are thrilled that you discovered so many positive aspects about our resort, and I am particularly pleased to hear that you enjoyed your meal so much! We look forward to seeing you again. With thanks. Andrew M Freak General Manager Peppers Bluewater Resort More

Port Vila, Vanuatu
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 2, 2014

Hi we went for a wedding and the food was great .. but there is something really really wrong with the houskeeping department... 1. we arrived at 530pm and our room was not ready.. 2. the first morning the house keeper arrived and she bascially suggested that she just gives me the towels .. and threw me the towels 3.... More

Was this review helpful? Yes 2
andrewmfreak, General Manager at Peppers Bluewater Resort, responded to this review

Kia ora rominamulham, Thank you for taking the time to review our property. We regret our shortcomings in housekeeping service during your stay, and the inconvenience this caused. We are pleased to hear that you found the rooms and food to your liking. Many thanks, Andrew M Freak General Manager Peppers Bluewater Resort More

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Additional Information about Peppers Bluewater Resort

Address: State Highway 8, Lake Tekapo 7945, New Zealand
Location: New Zealand > South Island > Canterbury Region > Mackenzie District > Lake Tekapo
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Peppers Bluewater Resort 4.5*
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Also Known As:
Peppers Bluewater Hotel Lake Tekapo
Hotel Peppers Bluewater

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Amenities

Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Set in the rich antiquity of the deep southern land, Peppers Bluewater Resort is only two and a half hours drive from Christchurch, with the Mount Cook National Park on your doorstep. With panoramic views on towards the glistening foothills of the Southern Alps, Lake Tekapo is also a place of mythology and rich high country history. ... more   less 
Number of rooms
142

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