Moved into our room, it was old but just ok, went out for the evening and when we came back there was a note to say there was a problem with the water and we had been upgraded to another unit. packed everything up and went to new room but it had 2 single beds - we had a double... More

There was almost non existent service, but on the plus side, no hefty sales attempt to eat at their restaurant. I don't normally stay in hotels so to me this was decent accommodation, clean, well heated with central heating and you can't beat the location and views, we had a lake view room for $145 a night. There were old... More

The receptionists were unwelcoming ...the wires out of the room were exposed , the shower literally dripped out so could not have a shower , the floor creaked (a lot) ...shoddy paint job in the bathroom. Bed was two single beds pushed together . I have never written a review about a hotel before but this was plain right a... More

We stayed in rm 206, ground floor. The room reminded me of one of those old $39/night motels back in the days when smoking was allowed. If not for the non-smoking NZ rule, this place would have reeked of 30+ yrs of stale cigarette. Now it just reeks of Sad/Gloom. The shower stall walls were worn. I particularly didn't like... More

Cost $140 per night and the showers trickled water, I couldn't wash my hair, the 'king' bed was two singles pushed together, there was exposed wiring on the bedside table, bathroom door didn't close, the vanity tap was loose. When we checked in the lady was rude, my partner actually asked if the bed was a king single and she... More

How this place can possibly call itself a resort is beyond imagination, for such an awesome location it really should be condemmed. The welcoming receptionist was abrupt at best, the room was that, a room, one chair, a fire escape as the balcony view and the bathroom was squalid. Very overpriced for what you get, avoid at all costs, the... More

The room was not clean, the furniture was threadbare, the carpet was stained. The bathroom door had been kicked in. We asked to see a different room and got a peek at one that was worse. It was a hot day, but we couldn't open the door to the balcony because the stench was terrible - reminded me of the... More

We booked this 4 star hotel which was advertised as a "Spa resort" through wotif. Upon entering reception it becomes pretty clear that it does not match the description advertised. That aside we were hoping that the rooms would be somewhat better. The room was terrible! One of the worst outside the third world I've ever stayed in. The biggest... More

The first room we were given was awful and old with paint coming off the walls in the bathroom and shower and floor's were covered with black marks. I went and complained as this was the most expensive room of our holiday and next to the worse. Saw a different receptionist and she changed us to a lovely room with... More