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All 9 Calama hotels

Sonesta Hotel Calama

3.5 of 5 Hotel   |   Balmaceda Av 2634, Calama, Chile
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Sonesta Hotel Calama
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Ranked #2 of 9 Hotels in Calama
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed October 25, 2014
sternenkaiser Meppen, Niedersachsen, Germany
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77 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tucson, Arizona
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 4 weeks ago

Most of the staff speak no english, those that do tend to speak it very poorly. The staff will speak spanish even after I explain (in spanish) that I only speak english. For a town that is so heavily connected to the mines, one would think that they would be motivated to get some better english speakers (at least at... More 

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SonestaCalama, Quality Assurance Manager at Sonesta Hotel Calama, responded to this review

Dear User, Thank you for selecting Sonesta Hotel Calama as your hotel in Calama . Also, thank you for taking your time to fill your experience on Trip Advisor. This is an important tool for us to improve our services and recognize our difficulties. We really feel sorry, that you have been not satisfied with the Service and Quality of... More 

Meppen, Niedersachsen, Germany
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed October 25, 2014

Hotel large, deep garage, service good and breakfast too. The hotrel is linked directly to a casino which emits the charme ot the early 80s... a more or less weird experience. Hotel as such is good. Staff professional.

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Yoselyn F, Quality Assurance Manager at Sonesta Hotel Calama, responded to this review

Dear Mr. User, Thank for choosing Sonesta Hotel Calama as your hotel in Calama. Also, thank you for taking your time to let us know your experience through Trip Advisor. This is an important tool for us to improve our services and recognize your difficulties and needs. Let me comment you that it was a pleasure to meet your expectations,... More 

Providencia, Santiago, Chile.
Contributor
19 reviews 19 reviews
4 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed August 6, 2014

Good hotel with comfortable, ample rooms and a great service. Its restaurant, however, is sub-par. Location is very convenient and easily reachable from the airport and it's a ten minute walk to a huge mall. The Sonesta is the best thing in a decidedly dowdy town.

Was this review helpful? Yes 2
Yoselyn F, Quality Assurance Manager at Sonesta Hotel Calama, responded to this review

Dear Guest, Thank you for choosing Sonesta Hotel Calama as your hotel in our city and for have given the time to leave your comments besides having rated us very well. We are glad that your stay with us was comfortable. Also we thank you for your words relate to our Restaurant, because it let us improve our lack of... More 

Top Contributor
104 reviews 104 reviews
49 hotel reviews
57 helpful votes 57 helpful votes
2 of 5 stars Reviewed June 3, 2014

We decided to stay here for one night after visiting chiquicamata mine as part of our honeymoon trip around Chile and were very disappointed to be honest. Paying USD 220 per night and being told this was "5 star" i expected much better. First impressions were quite good - lovely, large, clean lobby area, nice big bedroom with large bed... More 

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Yoselyn F, Quality Assurance Manager at Sonesta Hotel Calama, responded to this review

Dear Mr. User, Thank you for choosing Sonesta Hotel Calama as your hotel in Calama. Also, thank you for taking your time to let us know your experience by Trip Advisor. This is an important tool for us to improve our services and recognize our dificulties and needs. We are very ashamed for the bad Service that you have received... More 

Denver, Colorado
Senior Contributor
39 reviews 39 reviews
24 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed April 11, 2014

I was pleasantly surprised to find a Sonesta hotel in Calama, one of Chile's mining hubs. The hotel's obvious clientele are the tourists visiting San Pedro de Atacama and the continuous flow of mining professionals cruising through town for visiting the various World class mines operating in the region. The hotel's lobby is ample, modern and welcoming. There is a... More 

Was this review helpful? Yes 2
Yoselyn F, Quality Assurance Manager at Sonesta Hotel Calama, responded to this review

Dear Mr. User, Thank you for selecting Sonesta Hotel Calama as your hotel in Calama . Also, thank you for taking your time to fill your experience on Trip Advisor. This is an important tool for us to improve our services and recognize our dificulties and needs. Once again, thank you for chosing us like your hotel and we hope... More 

Sao Paulo
Top Contributor
119 reviews 119 reviews
43 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed November 30, 2013

After spending 5 days in Atacama and 3 in Uyuni, this was our chosen spot for a relaxing day just before taking our plane back. We got a weekend rate which was great, and just relaxed at this nice hotel, enjoyed its pool, its breakfast, dinner and had a great massage. The room was modern and nicely decorated. All in... More 

Was this review helpful? Yes 2
SonestaCalama, Quality Assurance Manager at Sonesta Hotel Calama, responded to this review

Dear Mr. Pastore, Thanks for choosing Sonesta Hotel Calama as your hotel in our City, we appreciate your comment about our service, it makes us to do our work better. Let me comment that it was a pleasure to meet your expectations. We hope to have you again in Sonesta Hotel Calama. Best Regards, Gisela Bange T. Quality Assurance Manager... More 

Chapel Hill, North Carolina
Top Contributor
85 reviews 85 reviews
17 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed August 7, 2013

There really is not much to see in Calama. We stopped by for one night on our way to San Pedro in the Atacama desert. There are four restaurants in the same building but other than that not much to be found. The hotel is nice, the staff is friendly, breakfast good, but the hotel getting a little dated. I... More 

Was this review helpful? Yes 1
SonestaCalama, Quality Assurance Manager at Sonesta Hotel Calama, responded to this review

Dear Mr. John, Thank you for selecting Sonesta Hotel Calama as your hotel in Calama . Also, thank you for taking your time to fill your experience on Trip Advisor. This is an important tool for us to improve our services and recognize our dificulties. Once again, thank you for chosing us and we hope to have you in a... More 

viajando
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 of 5 stars Reviewed February 20, 2013

A its nice place to be in after a long day on the arid Atacama desert! The people are nice, the room and beds are very confortable. a block away from the malo. Its probably the only place I would recomend to stay in Calama.

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Incline Village, Nevada
Top Contributor
112 reviews 112 reviews
28 hotel reviews
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed February 20, 2013

The facility is probably the best in Calama, but that's a very low bar. The rooms are large and well appointed, and the place is pretty new. There is where the "good" ends. The staff is polite but broadly incompetent and the managers are no better. The hot water in the shower in the morning depends highly on when you... More 

Was this review helpful? Yes 1
Menton, France
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 21, 2012

This hotel is set just a short walk from the main streets of the town. It is quite obviously a favourite accommodation for people working or visiting the huge copper mine nearby. It is efficient, clean, and the free cold drink, coffee and tea in the lobby were very welcome indeed. The room was spotless, everything worked, bathroom clean and... More 

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Gonzalo S, Revenue Manager at Sonesta Hotel Calama, responded to this review

Thank you for selecting Sonesta Hotel Calama as your hotel in Calama City. Also, thank you for taking your time to fill out your experience on Trip Advisor. This is an important tool for us to improve our services and recognize our major dificulties. Once again, thank you for chosing us and we hope to have you in a near... More 

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Additional Information about Sonesta Hotel Calama

Address: Balmaceda Av 2634, Calama, Chile
Location: Chile > Antofagasta Region > Calama
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sonesta Hotel Calama 3.5*
Number of rooms: 148
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