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Sonesta Hotel Calama

Certificate of Excellence
Balmaceda Av 2634, Calama, Chile
Hotel amenities
Sonesta Hotel Calama
Best prices for: 1 room 1 guest
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Ranked #1 of 9 Hotels in Calama
Certificate of Excellence
A recent review
4 of 5 stars Reviewed February 24, 2015
ashish_rajoria13 Bengaluru (Bangalore), India
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108 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bengaluru (Bangalore), India
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 24, 2015

I travelled here a few months back to visit a mine site nearby. The hotel is the best in Calama. It has very nice heated pool and decent gym for a hotel. The rooms are big and comfortable. One thing I liked the most about the hotel is the attached Casino and a Discotheque.

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Management response:

Dear Mr. User, Thank for choosing Sonesta Hotel Calama as your hotel in Calama. Also, thank you for taking your time to let us know your experience through Trip Advisor. This is an important tool for us to improve our services and recognize your difficulties and needs. Let me comment you that it was a pleasure to meet your expectations,... More 

Stavanger, Norway
Level Contributor
182 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed February 24, 2015

No doubt about this. I was checking all Hotels in Calama before taking the room. I had heard that that this was the best, and no doubt this was really the best. The Staff is excellent, perfect attentions, always willing to help. Rooms very comfortable, wide and well equipped. Bathrooms new and well maintained. The breakfast very good, the Gim... More 

Was this review helpful? Yes
Management response:

Dear Mr. User, Thank for choosing Sonesta Hotel Calama as your hotel in Calama. Also, thank you for taking your time to let us know your experience through Trip Advisor. This is an important tool for us to improve our services and recognize your difficulties and needs. Let me comment you that it was a pleasure to meet your expectations,... More 

Sydney, Australia
Level Contributor
92 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
3 of 5 stars Reviewed February 3, 2015

We stayed at this hotel one night before going to San Pedro and found: - Location - good, close to a large shopping centre - Room - comfortable. Tea/coffee facilities not available in the room only in the lobby - Facilities - had a nice indoor pool but did not utilise it - Price - got a weekend package at... More 

Was this review helpful? Yes 1
SonestaCalama, Quality Assurance Manager at Sonesta Hotel Calama, responded to this review

Dear User, Thank you for selecting Sonesta Hotel Calama as your hotel in Calama. I would first like to thank your time and dedication to express your comments through this great tool Advisor. We are sorry to get to know about your dissatisfaction with our services on your last stay, for us it is very important to know about your... More 

Santiago, Chile
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed January 8, 2015 via mobile

The hotel is the best in Calama. It has very nice heated pool and decent gym for a hotel. The rooms are big and comfortable. The service at restaurant is very bad: the waitresses don't attend and you have to wait more than 1 HOUR for your food. This ruins all the good image of the hotel. The waitdresses don't... More 

Was this review helpful? Yes 1
Yoselyn F, Quality Assurance Manager at Sonesta Hotel Calama, responded to this review

Dear Guest Thank you for taking the time to fill out your experience at Sonesta Hotel Calama, Specially what you emphasized about our service at restaurant. This is an important information for us to improve our services and recognize our strengths and which features we need to improve in order to give a quality service , which is our main... More 

Tucson, Arizona
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed November 15, 2014

Most of the staff speak no english, those that do tend to speak it very poorly. The staff will speak spanish even after I explain (in spanish) that I only speak english. For a town that is so heavily connected to the mines, one would think that they would be motivated to get some better english speakers (at least at... More 

Was this review helpful? Yes 1
SonestaCalama, Quality Assurance Manager at Sonesta Hotel Calama, responded to this review

Dear User, Thank you for selecting Sonesta Hotel Calama as your hotel in Calama . Also, thank you for taking your time to fill your experience on Trip Advisor. This is an important tool for us to improve our services and recognize our difficulties. We really feel sorry, that you have been not satisfied with the Service and Quality of... More 

Meppen, Niedersachsen, Germany
Level Contributor
41 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed October 25, 2014

Hotel large, deep garage, service good and breakfast too. The hotrel is linked directly to a casino which emits the charme ot the early 80s... a more or less weird experience. Hotel as such is good. Staff professional.

Was this review helpful? Yes
Yoselyn F, Quality Assurance Manager at Sonesta Hotel Calama, responded to this review

Dear Mr. User, Thank for choosing Sonesta Hotel Calama as your hotel in Calama. Also, thank you for taking your time to let us know your experience through Trip Advisor. This is an important tool for us to improve our services and recognize your difficulties and needs. Let me comment you that it was a pleasure to meet your expectations,... More 

Providencia, Santiago, Chile.
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed August 6, 2014

Good hotel with comfortable, ample rooms and a great service. Its restaurant, however, is sub-par. Location is very convenient and easily reachable from the airport and it's a ten minute walk to a huge mall. The Sonesta is the best thing in a decidedly dowdy town.

Was this review helpful? Yes 2
Yoselyn F, Quality Assurance Manager at Sonesta Hotel Calama, responded to this review

Dear Guest, Thank you for choosing Sonesta Hotel Calama as your hotel in our city and for have given the time to leave your comments besides having rated us very well. We are glad that your stay with us was comfortable. Also we thank you for your words relate to our Restaurant, because it let us improve our lack of... More 

Level Contributor
138 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
2 of 5 stars Reviewed June 3, 2014

We decided to stay here for one night after visiting chiquicamata mine as part of our honeymoon trip around Chile and were very disappointed to be honest. Paying USD 220 per night and being told this was "5 star" i expected much better. First impressions were quite good - lovely, large, clean lobby area, nice big bedroom with large bed... More 

Was this review helpful? Yes
Yoselyn F, Quality Assurance Manager at Sonesta Hotel Calama, responded to this review

Dear Mr. User, Thank you for choosing Sonesta Hotel Calama as your hotel in Calama. Also, thank you for taking your time to let us know your experience by Trip Advisor. This is an important tool for us to improve our services and recognize our dificulties and needs. We are very ashamed for the bad Service that you have received... More 

Denver, Colorado
Level Contributor
41 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed April 11, 2014

I was pleasantly surprised to find a Sonesta hotel in Calama, one of Chile's mining hubs. The hotel's obvious clientele are the tourists visiting San Pedro de Atacama and the continuous flow of mining professionals cruising through town for visiting the various World class mines operating in the region. The hotel's lobby is ample, modern and welcoming. There is a... More 

Was this review helpful? Yes 2
Yoselyn F, Quality Assurance Manager at Sonesta Hotel Calama, responded to this review

Dear Mr. User, Thank you for selecting Sonesta Hotel Calama as your hotel in Calama . Also, thank you for taking your time to fill your experience on Trip Advisor. This is an important tool for us to improve our services and recognize our dificulties and needs. Once again, thank you for chosing us like your hotel and we hope... More 

Sao Paulo
Level Contributor
131 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed November 30, 2013

After spending 5 days in Atacama and 3 in Uyuni, this was our chosen spot for a relaxing day just before taking our plane back. We got a weekend rate which was great, and just relaxed at this nice hotel, enjoyed its pool, its breakfast, dinner and had a great massage. The room was modern and nicely decorated. All in... More 

Was this review helpful? Yes 2
SonestaCalama, Quality Assurance Manager at Sonesta Hotel Calama, responded to this review

Dear Mr. Pastore, Thanks for choosing Sonesta Hotel Calama as your hotel in our City, we appreciate your comment about our service, it makes us to do our work better. Let me comment that it was a pleasure to meet your expectations. We hope to have you again in Sonesta Hotel Calama. Best Regards, Gisela Bange T. Quality Assurance Manager... More 

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