After reading the bad reviews I was skeptical about staying here. But taking a closer look at them, they were mostly from couples looking for a quiet, intimate romantic getaway or newlyweds. When I arrived at the hotel, the doorman was friendly to me and unloaded my bags. I walked in, and the lobby was off the hook! This is... more

The El San Juan Hotel is the worst hotel I have ever stayed in. The El San Juan Hotel is maybe a 3 star hotel and definitely not even close to 4 stars. When I arrived, they told me that I was upgraded from the Garden Lanai to the tower room on the 4th floor. My room on the 4th... more

The service was horriable! Do not ever plan to get married here....They have no idea what they are doing. We payed a lot of money to stay here..Our room was right next to the elevator. When we asked to switched they wouldn't switch it.. The peolple that work here are completely rude. They do not like Americans!!!!!!! more

We just returned from a vacation/ wedding at El San Juan, and let me tell you I'm glad to be home. There were about 40 of us and every person felt the same way. Upon first arrival the hotel is beautiful. The lobby bar is nice and the grounds are just perfect. BUT, the customer service we recieved there was... more

I was very disappointed. I stayed here for a wedding in June. It is absolutely not a five star property. We actually stayed in a 2 bedroom suite which supposedly is the nicest room that they have. It had a nice ocean view but was otherwise nothing special. The bathrooms are absolutely horrendous and is something that would not even... more

My family and I stayed here for 2-weeks over the Easter period. All in all, it was a great experience and we encountered lovely staff. The hotel has great amenities for children: good pools, shallow beach, organized activities, Starbucks, gelateria on site, pizzeria and all the other restaurants are child-friendly. However: 1. As others have mentioned, the hotel is very... more

Hotel is beautiful, but the service was horrible. We have travelled extensively, and I have never experienced such a lack of customer service. The staff, especially at the pool, could care less about the customers. The room wasn't cleaned well. If you forget to turn your towel in they try and charge you $20.00 per towel. The soda, poolside, is... more

I stayed in the hotel for 3 days and on saturday night I went to the lobby bar and got attitude when I asked a waitress if the food she carried was mine and then she gave me a dirty look and threw the plate on top of the bar. When my actual waitress arrived she gave me the food... more

My husband and I stayed here for our honeymoon. We normally would not stay in an expensive hotel, nor at a resort, but we figured hey, it's our honeymoon, let's splurge. And overall, it was very nice. The pools are very pretty and overall clean. One of the hot tubs was kind of grody one day, but the next day... more