Go to the website and you'll see a picture of a luxurious beachside new looking resort with calm beautiful people. Get there and you'll find a beautiful but also a bit tired old resort with a wonderful beach and quite a cross section of people. Step in the elevator and there's old burnished wood and a crystal chandelier-- and a... more

Like a fellow reviewer I try to stay positive during my travels, and I do travel a lot. Hilton is never at the top of my list anyway so my expectations are quite low to begin with but I must share this experience. The hotel is dark and dirty, my room had hair samples from a large number of previous... more

Do not, I repeat, do not stay here UNLESS you are a party animal (bad tattoos not required but a plus) who spends little time in your hotel room, is not particular about front desk staff who roll their eyes at reasonable requests (like please fax this for me) and you are hard of hearing. This is by far the... more

5star not, this is your typical 70's hotel that was once the place to be! Fortunately not anymore I would not recommend this hotel to anyone. Poor service, charges unaware of put on bill. It is tired and desparately needing a reno! The poolside and gardens are nice - beach too! But the hotel and rooms look glamorous in the... more

I'm here now. That is how horrible it is. Instead of enjoying our last night here i am writing a review to make sure nobody else has to deal with this. We are here as a rewards trip from our company, we booked 35 rooms for 4 nights. Spent $5,000 on a dinner for all of us, spent a total... more

I can't believe this place is 5 stars. Everything was gross, dirty, and run down, from the pool amenities to the rooms. The pool lounge chair cushions were one big mold colony. So gross. And this is the only hotel I have ever felt compelled to wear flip flops in the shower because it looked so dirty. The service is... more

The outside grounds have big pool areas, canopy beds and several bars. Food and drinks are standard resort. My room was well equipped, airy, and very comfortable. Overall I give the resort high marks and will come here again. The beach right outside the pool area is beautiful and popular. The water is clean and warm. Give the spa a... more

I don’t care if Frank Sinatra and Sammie Davis Jr. loved this place; it was the worst hotel I stayed at in San Juan. Yes, it is right on a truly fantastic beach, and the outdoor areas are wonderful, but inside is something else. Rooms didn’t have hot water–lukewarm at best–rooms had tile floors that were not swept, and any... more

If you are seeking a quiet getaway, this is not the hotel you are looking for. This is the hot spot of San Juan's night life. There are 3 clubs located off the main lobby and it can get noisy and very crowed on the weekends. (Thursday - Sunday) The hotel staff are friendly and curteous, but get in no... more