We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers: Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
Free Newsletter

Interested in El San Juan Hotel & Casino, The Waldorf Astoria Collection and Carolina?

We'll send you updates with the latest deals, reviews and articles for El San Juan Hotel & Casino, The Waldorf Astoria Collection and Carolina each week.

  • Save El San Juan Hotel & Casino, The Waldorf Astoria Collection
  • E-mail this page
BOOK NOW!

El San Juan Hotel & Casino, The Waldorf Astoria Collection


El San Juan Hotel & Casino, The Waldorf Astoria Collection
Hotel class 5 of 5
6063 Isla Verde Avenue, Carolina 00979, Puerto Rico
Check Rates and Availability
mm/dd/yyyy mm/dd/yyyy
Check Rates
Find Cheap Flights to San Juan

Traveler Reviews

51% Recommend
3.0 of 5 stars 454 reviews
Excellent
Very good
Average
Poor
Terrible
By trip type
All (454)
[ Date ] [ Rating ]
Save Review
2 of 5 stars
flosoya 3 contributions
Texas
Jul 9, 2009 | Trip type: Friends getaway New

When we arrived after a cruise at other islands we ended up in San Juan. We read the reviews but gave it a chance and shouldn't have at the end. The Garden Lanai room was not what you see on the website. We were placed on the third floor with a balcony overlooking palm trees! The prices at the pool... more

Save Review
4 of 5 stars
TravelAddictSD 11 contributions
San Diego
Jul 9, 2009 | Trip type: Friends getaway New

After reading the bad reviews I was skeptical about staying here. But taking a closer look at them, they were mostly from couples looking for a quiet, intimate romantic getaway or newlyweds. When I arrived at the hotel, the doorman was friendly to me and unloaded my bags. I walked in, and the lobby was off the hook! This is... more

Save Review
1 of 5 stars
ccnaccnp 1 contribution
New Jersey
Jul 5, 2009 | Trip type: Solo travel

The El San Juan Hotel is the worst hotel I have ever stayed in. The El San Juan Hotel is maybe a 3 star hotel and definitely not even close to 4 stars. When I arrived, they told me that I was upgraded from the Garden Lanai to the tower room on the 4th floor. My room on the 4th... more

Save Review
1 of 5 stars
Vanessajuno 1 contribution
illinois
Jul 5, 2009 | Trip type: Couples

The service was horriable! Do not ever plan to get married here....They have no idea what they are doing. We payed a lot of money to stay here..Our room was right next to the elevator. When we asked to switched they wouldn't switch it.. The peolple that work here are completely rude. They do not like Americans!!!!!!! more

Save Review
2 of 5 stars
MangoMamma 1 contribution
NJ
Jul 3, 2009 | Trip type: Couples

We just returned from a vacation/ wedding at El San Juan, and let me tell you I'm glad to be home. There were about 40 of us and every person felt the same way. Upon first arrival the hotel is beautiful. The lobby bar is nice and the grounds are just perfect. BUT, the customer service we recieved there was... more

Save Review
2 of 5 stars
mille125 7 contributions
Texas
Jul 3, 2009 | Trip type: Family

I was very disappointed. I stayed here for a wedding in June. It is absolutely not a five star property. We actually stayed in a 2 bedroom suite which supposedly is the nicest room that they have. It had a nice ocean view but was otherwise nothing special. The bathrooms are absolutely horrendous and is something that would not even... more

Save Review
3 of 5 stars
cbs1972 2 contributions
London
Jul 3, 2009 | Trip type: Family

My family and I stayed here for 2-weeks over the Easter period. All in all, it was a great experience and we encountered lovely staff. The hotel has great amenities for children: good pools, shallow beach, organized activities, Starbucks, gelateria on site, pizzeria and all the other restaurants are child-friendly. However: 1. As others have mentioned, the hotel is very... more

Save Review
2 of 5 stars
megan1064 1 contribution
Abington
Jun 30, 2009 | Trip type: Couples

Hotel is beautiful, but the service was horrible. We have travelled extensively, and I have never experienced such a lack of customer service. The staff, especially at the pool, could care less about the customers. The room wasn't cleaned well. If you forget to turn your towel in they try and charge you $20.00 per towel. The soda, poolside, is... more

Save Review
3 of 5 stars
eve246 1 contribution
United States
Jun 25, 2009

I stayed in the hotel for 3 days and on saturday night I went to the lobby bar and got attitude when I asked a waitress if the food she carried was mine and then she gave me a dirty look and threw the plate on top of the bar. When my actual waitress arrived she gave me the food... more

Save Review
3 of 5 stars
Aquarelle99 3 contributions
Minneapolis, Minnesota
Jun 25, 2009 | Trip type: Couples

My husband and I stayed here for our honeymoon. We normally would not stay in an expensive hotel, nor at a resort, but we figured hey, it's our honeymoon, let's splurge. And overall, it was very nice. The pools are very pretty and overall clean. One of the hot tubs was kind of grody one day, but the next day... more

Travelers Who Viewed This Property Also Viewed
*Average price
Write Your Own Hotel Review
Been to El San Juan Hotel & Casino, The Waldorf Astoria Collection? Share your experiences!
Write a Review
Add Photos
Add Videos

Do You Own El San Juan Hotel & Casino, The Waldorf Astoria Collection?

TripAdvisor has free and easy resources to help you enhance your listing and promote your property.

  • Start Here - Visit Your Owner's Page
  • Add Photo
  • Add Video

El San Juan Hotel & Casino, The Waldorf Astoria Collection Also Known As

Address: 6063 Isla Verde Avenue, Carolina 00979, Puerto Rico