First all before anything....the service I got from the employees was absolutely superb. The front desk clerk was extremely helpful. I had a ton of questions and she did not get annoyed or short with me. She was very helpful. The room was huge and very clean. The amenities in the bathroom was great. I wish they had flat screen... more

I booked my stay with Embassy Suites more than three weeks in advance. Yet when I landed there from the San Juan airport at 10:30 pm at night after a 12 hour journey from California with a little child, they had no rooms for us. They had overbooked us!! They have my phone number, email and this was supposed to... more

Stayed four nights at this hotel. The location is great, walking distance from the beach. Room was just as expected, nice and clean. However, there was a convention going on and the hotel looked like a circus. Breakfast time was crazy, too many people fighting for food. We then decided to transfer to the El San Juan Hotel & Casino... more

My parents and I stayed at the Embassy Suites in San Juan for three nights (June 10-12, 2009). We took a taxi from the airport to the hotel (about a 5-minute ride; cost right around $15). Check-in was friendly and efficient; we were in suite 717. The way the hotel is set up, there’s a group of three glass elevators... more

We stayed here one night prior to cruise. Was happy with the hotel and all included. Rate was very high, but that is PR. The room included breakfast, and nightly drinks. We ate at the Outback inside the hotel...GREAT, Hotel was fun, but about a 10 minute walk to the beach. I like the Embassy chain, and will book with... more

The hotel is really great - it is adjacent to the airport (but not noisy) - and the highway ramp (again not noisy) - It was not the best piece of land on the Island, but Embassy Suites has really done an amazing job with the property. Rooms were all great - breakfast and manager's reception well done. Pool area... more

Wow, we were impressed. We had never stayed at an Embassy Suites. The hotel is a gem...only 2 blocks from the beach. We didn't want to pay the high prices of being located right on the beach, we were being thrifty. Let me tell you, we got more bang for our buck! The rooms are very roomy(as I'm claustrophobic), clean... more

Stayed 2 nights pre cruise May 1st & 2nd. Arrived at the hotel approx 1.00pm check in was fast and efficient, the room was available so that was a bonus for us. We had a 2 bedroom suite, which was 2 suites 1 with twin beds, 1 with a large double bed, 2 x bathrooms and adjoining doors. The pool... more

We just returned from San Juan/ Isla Verde Embassy Suites. The cab ride is short and cheap - I only paid $13 and had two suitcases. I found most of the staff to be friendly, Blanca was exceptionally helpful. I loved that their was an Outback Steakhouse in the hotel and quite a few eateries nearby. The beach was within... more