Booked this hotel through American Airlines Vacations and really I didn't know what to expect since the price was very good. Shouldn't have worried, the check-in was painless and fast, the room just great, nicely furnished, good size, suite like set-up with couch, chair, desk, etc. and ocean front on the 11th floor with an outstanding view. The balconies are... more

Had all of the attractions that you are looking for. Full pool and spa area, right by the beach. Casino right inside and that is very nice. The concierge was fantastic and helped find our way around the island very well. They even printed directions for all of the places we were going to. more

Our ocean view room on the 10th floor had an incredible view of the ocean and was very clean and comfortable. There is currently some street construction going on in front of the hotel, but this was not a problem at all. My Fodor's guide said that the exterior and lobby were outdated, but I thought the exterior was lovely,... more

My family (2 adults, 2 college students, and one teen) stayed in this hotel and we really enjoyed our stay. We had to rooms looking out towards the pool and beach which was just beautiful! The pool had several areas including a swim up bar area. There was a Japanese style grill in house which was very good that we... more

We liked the Intercontinental. Staff was very friendly and the ocean-view rooms were pretty good. It is an older hotel but it appears they've done some renovating and the rooms were comfortable and modern. The pool was good enough sized and the beach it sat on was pretty good. Felt safe the whole time. Like everyone says, the food in... more

I booked this vacation through CheapCaribbean.com and really did not know what to expect when we got there because the rates were so incredibly low. Even for the off-season they were low! For the price I thought we might get there and find we were in the depths of the cheap seats. What a beautiful surprise though! CheapCaribbean and TravelZoo... more

Staff very pleasant & helpful. Even repaired my wife's suitcase that was broken by the airlines. Beautiful hotel, pool area, & beach; like being on tropical island. Room comfortable & good size. Casino nice, but not great. Hotel food expensive (breakfast buffet $22.00 each), but good inexpensive local restaurants close walking distance. Local bus ($0.25 exact change) stops in front... more

The hotel was nice. But the staff showed me the bad side of vacation. The manager flat lied to me. They charged my credit card for my friends bill, even though she paid with her own credit card. (so, they collected double) I've been dealing with it for 6 weeks now... and it's hasn't been corrected. So be aware! more

We just got back from our short vacation in San Juan yesterday, October 22, 2009. We had a great experience at the Intercontinental Hotel. We had an ocean view room on the 8th floor. The views of the ocean were beautiful. The hotel was well maintained and not outdated. I had stayed at this hotel when it was The Sands... more