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All 14 Carolina hotels »

Ritz-Carlton San Juan Hotel, Spa & Casino

5.0 of 5
6961 Ave of the Governors, Carolina 00979, Puerto Rico
Hotel amenities
Ranked #2 of 14 hotels in Carolina
4.0 of 5 stars 942 Reviews
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942 reviews from our community

What travelers say about this hotel
  • Pool area(30)
  • Il Mulino(26)
  • Club level(23)
  • Very clean(20)
  • Cab ride(18)
  • Resort fee(14)
  • Lobby bar(13)
  • Breakfast buffet(12)
  • Lounge chair(11)
  • Great time(10)
Traveler rating
    434
    228
    146
    82
    52
Only show reviews for Family (171) | Couples (346) | Business (99)
Date Rating
jb55Nyc
NYC
1 review
8 helpful votes
1 of 5 stars Reviewed January 3, 2012
8
people found this review helpful

I am sorry to report that staying at this hotel was a really terrible experience for me and my family. The room rate was very expensive but we decided to splurge because it is difficult for us to find the time to take vacations and we thought we would have a special vacation that we would always remember. We will... More

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yuls21
Orlando, Florida
Reviewer
4 reviews
3 helpful votes
3 of 5 stars Reviewed January 3, 2012
2
people found this review helpful

Terrible food, with service below average..dirty rooms ..very tired hotel..so far not a fan ..the only good thing is the casino....we went to the steak house they advertised blt- shockingly terrible....Italian place Milano a lot better..pool good very average..feels like ritz is going down More

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polo10
Salt Lake City, Utah
Contributor
13 reviews
10 helpful votes
5 of 5 stars Reviewed January 2, 2012

This was a quick family birthday celebration. The Ritz is literally 5-10 minutes from the Puerto Rico airport. We were all arriving/departing at different times so this was extremely convenient. Rooms were typical Ritz quality,we all had ocean views. We were all the club floor. Many families with small children and babies in the club room at all times of... More

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babettetravels
NYC
Reviewer
5 reviews
12 helpful votes
3 of 5 stars Reviewed December 30, 2011
2
people found this review helpful

The service for which the Ritz Carlton is famous was apparent every minute of our stay at this property. When we arrived, the receptionist/greeter not only assured that we had a table at the popular BLT Steak Restaurant, but walked us to the restaurant to do a personal handoff to the maitre d'. Though the room was a little tired... More

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durhamjw
Media, PA
Contributor
19 reviews
6 helpful votes
3 of 5 stars Reviewed December 30, 2011

We had a beach from room on a high floor but the size of the room was a disappointment. We had no place to put out clothes except the hanging space in the closet. There was no dresser and only two small drawers in a night stand by the bed. For the price of the room we should have had... More

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ashgToronto
Toronto
Senior Reviewer
7 reviews
13 helpful votes
5 of 5 stars Reviewed December 30, 2011
1
person found this review helpful

I went to PR for a birthday get away and was not disappointed! The service at the hotel was great, the staff made lots of great suggestions for local restaurants. The pool area and spa were both amazing and the hotel had a real charm to it with a Puterto Rico feel. The rooms could use a little upgrade, but... More

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pwpezzella
east bridgewater
2 reviews
3 helpful votes
5 of 5 stars Reviewed December 29, 2011
3
people found this review helpful

We just returned from a week. My husband and I are middle age and traveled for pleasure with no children. The hotel is beautiful and clean. The beach is steps out from the gorgeous pool. The service is amazing. There is not anything that they will not do for you and make you feel like it is there pleasure doing... More

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SheilaKentucky
Kentucky
Contributor
14 reviews
26 helpful votes
5 of 5 stars Reviewed December 28, 2011
2
people found this review helpful

We recently stayed at the RC San Juan for 2 nights before we started a cruise. The location is just 20 mins to OSJ and the cruise ship terminal. The aesthetics of the hotel was wonderful.It was not too spread out though. Pretty compact. The front desk and bellboys were great and greeted us by name. Room was beautiful.It was... More

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janep p
New Haven, Connecticut
1 review
1 helpful vote
2 of 5 stars Reviewed December 28, 2011
1
person found this review helpful

I've stayed at several Ritz Carlton properties and this is the worst of the lot. The service was indifferent and careless. We stayed on the club floor. The food presentations were the same every day - mediocre as well. The club lounge staff was more interested in talking with each other in Spanish than attending to the hotel guests. Additionally,... More

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rslukas
Hopkinton, Massachusetts
Senior Reviewer
7 reviews
2 helpful votes
5 of 5 stars Reviewed December 26, 2011
1
person found this review helpful

A great place for the price. Room was clean, beds comfortable. Bathroom was large, well supplied, good water pressure, and classic. Close to airport. Friendly staff. Clean throughout. Great restaurants. Can't wait to go back to RELAX! More

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Ritz-Carlton San Juan Hotel, Spa & Casino Also Known As

  • Ritz Carlton Carolina
  • Carolina Ritz Carlton
  • Ritz Carlton Puerto Rico
  • Ritz Carlton San Juan
  • Ritz Carolina
  • Ritz-Carlton Carolina
  • Carolina Ritz-Carlton
  • Carolina Ritz
Address: 6961 Ave of the Governors, Carolina 00979, Puerto Rico

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Ritz-Carlton San Juan Hotel, Spa & Casino
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