Terrible food, with service below average..dirty rooms ..very tired hotel..so far not a fan ..the only good thing is the casino....we went to the steak house they advertised blt- shockingly terrible....Italian place Milano a lot better..pool good very average..feels like ritz is going down More

This was a quick family birthday celebration. The Ritz is literally 5-10 minutes from the Puerto Rico airport. We were all arriving/departing at different times so this was extremely convenient. Rooms were typical Ritz quality,we all had ocean views. We were all the club floor. Many families with small children and babies in the club room at all times of... More

The service for which the Ritz Carlton is famous was apparent every minute of our stay at this property. When we arrived, the receptionist/greeter not only assured that we had a table at the popular BLT Steak Restaurant, but walked us to the restaurant to do a personal handoff to the maitre d'. Though the room was a little tired... More

We had a beach from room on a high floor but the size of the room was a disappointment. We had no place to put out clothes except the hanging space in the closet. There was no dresser and only two small drawers in a night stand by the bed. For the price of the room we should have had... More

I went to PR for a birthday get away and was not disappointed! The service at the hotel was great, the staff made lots of great suggestions for local restaurants. The pool area and spa were both amazing and the hotel had a real charm to it with a Puterto Rico feel. The rooms could use a little upgrade, but... More

We just returned from a week. My husband and I are middle age and traveled for pleasure with no children. The hotel is beautiful and clean. The beach is steps out from the gorgeous pool. The service is amazing. There is not anything that they will not do for you and make you feel like it is there pleasure doing... More

We recently stayed at the RC San Juan for 2 nights before we started a cruise. The location is just 20 mins to OSJ and the cruise ship terminal. The aesthetics of the hotel was wonderful.It was not too spread out though. Pretty compact. The front desk and bellboys were great and greeted us by name. Room was beautiful.It was... More

I've stayed at several Ritz Carlton properties and this is the worst of the lot. The service was indifferent and careless. We stayed on the club floor. The food presentations were the same every day - mediocre as well. The club lounge staff was more interested in talking with each other in Spanish than attending to the hotel guests. Additionally,... More

A great place for the price. Room was clean, beds comfortable. Bathroom was large, well supplied, good water pressure, and classic. Close to airport. Friendly staff. Clean throughout. Great restaurants. Can't wait to go back to RELAX! More