We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Park Royal Club Cala

50 Club Cala Drive | Palmas del Mar, Humacao 00791, Puerto Rico
Hotel amenities
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Park Royal Club Cala
Professional photos View all
Browse nearby
Park Royal Club Cala
Add Your Review

241 reviews from our community

Traveler rating
    40
    73
    59
    37
    32
See reviews for
80
65
2
Business
0
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
  • All months
    (241)
  • Mar-May only
    (80)
  • Jun-Aug only
    (32)
  • Sep-Nov only
    (59)
  • Dec-Feb only
    (70)
All months
Avon by the Sea, New Jersey
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

This was our first time in Puerto Rico and we read all the reviews before booking Club Cala. We did request an upgraded unit on the Marina Side. We were lucky I guess, because we did get on the top floor facing the Marina. We also are tennis players and we played several times. We found the Pool & Beach... More 

Was this review helpful? Yes
Sem C, General Manager at Park Royal Club Cala, responded to this review

Thrilled that many details of the Park Royal Club Cala experience are appreciated from our guests. From comfort to location to amenities, our priorities are multiple, and we look to earn such acknowledgement every day. We look forward to delighting guests during repeat visits and welcoming new "family" throughout the years! See you again in October. Sem Cuevas General Manager More 

Burlington, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

Upon our arrival, we found the bathroom commode plugged. A few days later, the electricity went out for hours and we were told that it would be back on within a few minutes which was not true. We waited in darkness for at least four hours. The golf cart rental is a rip off. After returning home, We discovered an... More 

Was this review helpful? Yes
Sem C, General Manager at Park Royal Club Cala, responded to this review

Thank you for your detailed and thorough critique. All specific, isolated service issues have been followed up upon internally. Please note that internet access is complimentary in the lobby area. We are working on providing WIFI in all the rooms hopefully by the end of the year. Feel free in contacting us so we can help you research the charges... More 

NewHampshire
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We found this property to be located within a larger gated group of communities. The property was well maintained and beautiful. Our time share RCI traded residence was located overlooking a beautiful harbor/marina. The resort was located close to services, a number of restaurants, and provided a free shuttle to beaches and restaurants located farther away. The staff worked hard... More 

Was this review helpful? Yes 1
Sem C, General Manager at Park Royal Club Cala, responded to this review

Thanks for the great feedback regarding staff satisfaction and personal critiques of so many parts of the guest experience. Perfection is our team's goal, and all feedback is reviewed and shared for both accountability and continuous improvement. Thank you for recognizing Salina as star staff member. While the kudos to our extraordinary Salina at the Front Desk are very much... More 

Winston Salem
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Power has gone out twice, some buildings are operated by generator. When we call to report the outage we are told it will be a few minutes but then hours go by. Customer Service skills certainly lack in this area - do not tell guests it will be a few minutes if you don't know. We were also told that... More 

Was this review helpful? Yes 5
Sem C, General Manager at Park Royal Club Cala, responded to this review

Certainly disheartening to read of the multiple misses in opportunities to serve and to impress in the typical Park Royal Club Cala style that we do. We are pleased that recovery efforts were taken with you during our conversation during your visit. Still, based upon our conversation, immediate actions have been taken so that like incidents cannot recur. We appreciate... More 

Erie, Pennsylvania
Senior Contributor
46 reviews 46 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed 2 weeks as a RCI exchange. Service in some cases were slow, but everybody very friendly and courteous. The area experienced a major power outage while we were there and the staff relocated guest that were out over 24 hours. The coffee pots could have been bigger (standard 10-12 cups), but in Puerto Rico they drink coffee more in... More 

Was this review helpful? Yes 2
Sem C, General Manager at Park Royal Club Cala, responded to this review

We certainly aim- everyday- for the “Great” and not for the “Not so bad”. Feedback is appreciated, and we will share with our team to ensure that exceeding guest expectations and truly delivering More Experience Than Hotel takes place for each and every guest, every time. Sincerely, Sem Cuevas General Manager More 

Royersford, Pennsylvania
Contributor
13 reviews 13 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My wife and I joined 5 other family members for a week of warm weather as a break from the extremely cold weather in the northeast US. We were pleasantly surprised upon arrival with the manicured landscaping and natural beauty. We stayed in a 3 bedroom 2 bath villa which was very spacious. The villas were adequately appointed and comfortable... More 

Was this review helpful? Yes 4
Sem C, General Manager at Park Royal Club Cala, responded to this review

It's thrilling that you found our resort to be a great place to stay! Our 3 bedroom unit is quite spacious and, with its large living room area, dining area and fully equipped kitchen. We deeply apologize for the challenges you experienced during your stay with the A/C unit in your room. It's so nice that you would recommend us... More 

Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 17, 2015

Having read a bunch of other reviews on this site and others, we are a bit scared of what we might have when we got to the resort. First of all, Club Cala is part of a much larger resort complex called Las Palmas. Las Palmas is a collection of many resorts/timeshares/privately owned condos/houses, that is about 45 minutes from... More 

Was this review helpful? Yes 9
Sem C, General Manager at Park Royal Club Cala, responded to this review

Quality, Value and Overall Experience are the driving mission points at Park Royal Club Cala. Thank you for comments, perspectives and well-received feedback. Sem Cuevas General Manager More 

California
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed February 15, 2015 via mobile

Ours was a one bedroom one bath, sparsely furnished, water pressure was non-exsistent. Hot water was a joke, complained twice , they didn't care. Beach was very nice for walking, no swimming, rip tide. This place is okay if you take it as a low budget stay. Area is okay lots of nearby restaurants. No place near for breakfast, you... More 

Was this review helpful? Yes 2
Sem C, General Manager at Park Royal Club Cala, responded to this review

Thank you for your feedback. We deeply apologize for the inconveniences with the hot water and water pressure you experienced while staying with us. None the less, we appreciate you giving us a try and assure you we will use your feedback in a positive, proactive manner moving forward. We hope you will give us another opportunity to serve you... More 

Indpls., IN
Top Contributor
82 reviews 82 reviews
16 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed February 9, 2015

Stayed the last week of January in a 2 bedroom unit as an exchange from RCI. The name the property actually goes by is Club Cala de Palmas. Had called several days in advance of arriving and requested a marina-side room and was told one was available. Looked up on Google maps the location, as we would be driving a... More 

Was this review helpful? Yes 10
Sem C, General Manager at Park Royal Club Cala, responded to this review

Thrilled that so many details of the Club Cala experience are appreciated from our guests. From comfort to location to amenities to services, our priorities are multiple, and we look to earn such acknowledgement EVERY day. We look forward to delighting guests during repeat visits and welcoming new "family" throughout the years! Sem Cuevas General Manager More 

Milford,Pa
Top Contributor
242 reviews 242 reviews
83 hotel reviews
160 helpful votes 160 helpful votes
5 of 5 stars Reviewed February 8, 2015 via mobile

We stay with friends in a 3 bedroom unit overlooking the harbor. Although it is a older facility it was a great place to use as a base to take trips to places in the area. The rooms were clean and we had two minor problems which were quickly corrected by maintenance. My only complaint is that wifi was only... More 

Was this review helpful? Yes
Sem C, General Manager at Park Royal Club Cala, responded to this review

Humbling and gratifying that overall guest experiences at Club Cala are so well received. As usual for us, we have already shared kind words with the team in all areas. We are currently working on a project to install WIFI in all the units and we expect to have it completed by the end of the year. We look forward... More 

Questions? Get answers from hotel staff and past guests. Ask a question

243 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (204)
Viewed
Pool/beach area (36)
Viewed
Room/suite (42)
Viewed
Hotel & grounds (32)
Viewed
View from room (8)
Viewed
Dining (6)
Viewed
Bathroom (2)
Viewed
Other (78)

Management photos: Courtesy of the property manager

Viewed
All management photos (39)
Viewed
Pool/beach area (5)
Viewed
Hotel & grounds (1)
Viewed
Room/suite (3)
Viewed
Bathroom (1)
Viewed
Dining (1)
Viewed
Other (28)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question