We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Park Royal Club Cala

50 Club Cala Drive | Palmas del Mar, Humacao 00791, Puerto Rico
Hotel amenities
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Park Royal Club Cala
Professional photos View all
Browse nearby
Park Royal Club Cala
Write a Review

244 reviews from our community

Traveler rating
    40
    75
    60
    37
    32
See reviews for
82
66
2
Business
0
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
  • All months
    (244)
  • Mar-May only
    (83)
  • Jun-Aug only
    (32)
  • Sep-Nov only
    (59)
  • Dec-Feb only
    (70)
All months
Ham Lake, Minnesota
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

My husband and I were in Puerto RIco to vacation and see our son who is at University in PR and we traded into Club Cala via our membership with RCI for Easter break week. In another review I mentioned the Puerto Rican Parador concept. Understanding the "country inn" concept goes a long way to assuring a pleasant visit. I... More 

Was this review helpful? Yes 2
New Jersey
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I agree with Ischmitty. We stayed during the same period. The reviews also made us apprehensive. The harbour view was calming. The unit had two separate bedrooms and baths and private patio. It was well organized and roomy. It suited our purpose. We needed a place to lay our heads at the end of the day and make breakfast before... More 

Was this review helpful? Yes 2
New Jersey
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
112 helpful votes 112 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed with my family of three adults and two children from 4/4-4/11 on an RCI exchange. After reading the reviews here, I must say that my expectations were extremely low, but since we were using it as budget room in which to sleep while we visited relatives and traveled the island, I wasn't too concerned. I called early on the... More 

Was this review helpful? Yes 3
Sem C, General Manager at Park Royal Club Cala, responded to this review

Thank your kind words and review. We love to hear when our guests have a wonderful experience with us. We are glad you made us of the room amenities and you were able to enjoy the area. We want to thank you for choosing to stay with Park Royal Club Cala and hope to see repeat guests back time and... More 

Avon by the Sea, New Jersey
Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This was our first time in Puerto Rico and we read all the reviews before booking Club Cala. We did request an upgraded unit on the Marina Side. We were lucky I guess, because we did get on the top floor facing the Marina. We also are tennis players and we played several times. We found the Pool & Beach... More 

Was this review helpful? Yes 2
Sem C, General Manager at Park Royal Club Cala, responded to this review

Thrilled that many details of the Park Royal Club Cala experience are appreciated from our guests. From comfort to location to amenities, our priorities are multiple, and we look to earn such acknowledgement every day. We look forward to delighting guests during repeat visits and welcoming new "family" throughout the years! See you again in October. Sem Cuevas General Manager More 

Burlington, United States
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Upon our arrival, we found the bathroom commode plugged. A few days later, the electricity went out for hours and we were told that it would be back on within a few minutes which was not true. We waited in darkness for at least four hours. The golf cart rental is a rip off. After returning home, We discovered an... More 

Was this review helpful? Yes 2
Sem C, General Manager at Park Royal Club Cala, responded to this review

Thank you for your detailed and thorough critique. All specific, isolated service issues have been followed up upon internally. Please note that internet access is complimentary in the lobby area. We are working on providing WIFI in all the rooms hopefully by the end of the year. Feel free in contacting us so we can help you research the charges... More 

NewHampshire
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We found this property to be located within a larger gated group of communities. The property was well maintained and beautiful. Our time share RCI traded residence was located overlooking a beautiful harbor/marina. The resort was located close to services, a number of restaurants, and provided a free shuttle to beaches and restaurants located farther away. The staff worked hard... More 

Was this review helpful? Yes 2
Sem C, General Manager at Park Royal Club Cala, responded to this review

Thanks for the great feedback regarding staff satisfaction and personal critiques of so many parts of the guest experience. Perfection is our team's goal, and all feedback is reviewed and shared for both accountability and continuous improvement. Thank you for recognizing Salina as star staff member. While the kudos to our extraordinary Salina at the Front Desk are very much... More 

Winston Salem
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed February 28, 2015

Power has gone out twice, some buildings are operated by generator. When we call to report the outage we are told it will be a few minutes but then hours go by. Customer Service skills certainly lack in this area - do not tell guests it will be a few minutes if you don't know. We were also told that... More 

Was this review helpful? Yes 8
Sem C, General Manager at Park Royal Club Cala, responded to this review

Certainly disheartening to read of the multiple misses in opportunities to serve and to impress in the typical Park Royal Club Cala style that we do. We are pleased that recovery efforts were taken with you during our conversation during your visit. Still, based upon our conversation, immediate actions have been taken so that like incidents cannot recur. We appreciate... More 

Erie, Pennsylvania
Senior Contributor
46 reviews 46 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed February 25, 2015

Stayed 2 weeks as a RCI exchange. Service in some cases were slow, but everybody very friendly and courteous. The area experienced a major power outage while we were there and the staff relocated guest that were out over 24 hours. The coffee pots could have been bigger (standard 10-12 cups), but in Puerto Rico they drink coffee more in... More 

Was this review helpful? Yes 3
Sem C, General Manager at Park Royal Club Cala, responded to this review

We certainly aim- everyday- for the “Great” and not for the “Not so bad”. Feedback is appreciated, and we will share with our team to ensure that exceeding guest expectations and truly delivering More Experience Than Hotel takes place for each and every guest, every time. Sincerely, Sem Cuevas General Manager More 

Royersford, Pennsylvania
Contributor
14 reviews 14 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 23, 2015

My wife and I joined 5 other family members for a week of warm weather as a break from the extremely cold weather in the northeast US. We were pleasantly surprised upon arrival with the manicured landscaping and natural beauty. We stayed in a 3 bedroom 2 bath villa which was very spacious. The villas were adequately appointed and comfortable... More 

Was this review helpful? Yes 5
Sem C, General Manager at Park Royal Club Cala, responded to this review

It's thrilling that you found our resort to be a great place to stay! Our 3 bedroom unit is quite spacious and, with its large living room area, dining area and fully equipped kitchen. We deeply apologize for the challenges you experienced during your stay with the A/C unit in your room. It's so nice that you would recommend us... More 

Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed February 17, 2015

Having read a bunch of other reviews on this site and others, we are a bit scared of what we might have when we got to the resort. First of all, Club Cala is part of a much larger resort complex called Las Palmas. Las Palmas is a collection of many resorts/timeshares/privately owned condos/houses, that is about 45 minutes from... More 

Was this review helpful? Yes 10
Sem C, General Manager at Park Royal Club Cala, responded to this review

Quality, Value and Overall Experience are the driving mission points at Park Royal Club Cala. Thank you for comments, perspectives and well-received feedback. Sem Cuevas General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

252 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (213)
Viewed
Pool/beach area (36)
Viewed
Room/suite (42)
Viewed
Hotel & grounds (32)
Viewed
View from room (8)
Viewed
Dining (6)
Viewed
Bathroom (2)
Viewed
Other (87)

Management photos: Courtesy of the property manager

Viewed
All management photos (39)
Viewed
Pool/beach area (5)
Viewed
Bathroom (1)
Viewed
Hotel & grounds (1)
Viewed
Room/suite (3)
Viewed
Dining (1)
Viewed
Other (28)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question