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Park Royal Club Cala

50 Club Cala Drive | Palmas del Mar, Humacao 00791, Puerto Rico
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1 room 1 guest
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Park Royal Club Cala
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266 Reviews from our TripAdvisor Community

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Traveler rating
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    79
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (266)
  • Mar-May only
    (93)
  • Jun-Aug only
    (44)
  • Sep-Nov only
    (59)
  • Dec-Feb only
    (70)
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1 review
5 of 5 stars Reviewed 6 days ago NEW

First vacation to Puerto Rico wasn't sure what to expect but as I got there and was greeted with the nicest employees the resort that we had was amazing it was spacious comfortable even more than what we expected including a washer and a dryer a plus we felt like we were home everything was so close love the casino... More 

Was this review helpful? Yes
Sem C, General Manager at Park Royal Club Cala, responded to this review

Wow! Thanks for another excellent review of the Park Royal Club Cala and comments highlighting the positive actions of our team in so many ways. The team, here, relishes in the great comments shared and they inspire all to continue to offer excellence in service. Be assured that we will share this with the team and especially with our star... More 

Blue Point, New York
1 review
3 of 5 stars Reviewed 1 week ago

There were a few negatives that really upset us from the beginning but overall the place was pretty nice. Some things to be aware of- there was no WiFi in the room, which really needs to be updated. They did have free Wi-Fi and 2 computers available in the lobby however. There were extra taxes and a $77 facility fee.... More 

Was this review helpful? Yes
Sem C, General Manager at Park Royal Club Cala, responded to this review

Very simply.. Thank you. Thanks for all the comments highlighting the positive actions of our team in so many ways. This has been shared with the team- plastered throughout the hotel- to acknowledge the super star of Iris, Milton, Francisco & Ramon. Quality, Value and Overall Experience are the driving mission points at Park Royal Club Cala. Thank you for... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My wife and I were so blessed to find an amazing driver name Francisco. Without him and his representation of Club Cala through his above and beyond service each day, our trip would not have been what it became... Perfect. He treated us so well by showing what true Puerto Ricans do how they really live. Francisco truly adopted us... More 

Was this review helpful? Yes 1
Sem C, General Manager at Park Royal Club Cala, responded to this review

We are thrilled with the positive comments and great experiences at Park Royal Club Cala. While the kudos to our extraordinary driver Francisco are very much appreciated (and shared throughout the hotel), they are not surprising as our team personalizes each guest experience with great attention to detail. We look forward to hosting repeat visit(s). Sem Cuevas General Manager More 

New Jersey
Level Contributor
65 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed 1 week ago

This was our first trip to Palmas Del Mar and Royal Club Cala. We weren't sure what to expect and after reading a lot of reviews on here I was worried. My family of four stayed in a 2 bedroom, 2 bath villa. It was large with plenty of room. Yes, the unit could stand some updating, but everything was... More 

Was this review helpful? Yes
Sem C, General Manager at Park Royal Club Cala, responded to this review

We enjoy the very detailed critiques that keep on coming in as engaged and passionate guests share your perspectives. We certainly take all to heart and share with the team. Continued thanks for reviews highlighting the location of the Park Royal Club Cala and the positive service & product. We look forward to hosting repeat visit(s). Sem Cuevas General Manager More 

San Diego, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The Park Royal Club have a great staff, everyone was very professional and helpful whenever we asked for assistance and suggestions during our stay. The villa was clean when we arrived and well kept during our stay. I would definitely stay here in futures trip to Puerto Rico.

Was this review helpful? Yes 1
Sem C, General Manager at Park Royal Club Cala, responded to this review

Thanks for the kind words and assessment of your Park Royal Club Cala Experience. Personal comfort and service excellence are of paramount importance to us. We will eagerly await repeat visit(s) and we will certainly share reviews with our team! Sincerely, Sem Cuevas General Manager More 

North Carolina
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 1 week ago

I just spent a week at this hotel just last week. The first thing I need to say is that as a timeshare holder, this was a little disappointing. The rooms weren't exactly great, there was no WiFi in the rooms, you had to go to the lobby if you needed to get online. For the one week stay, you... More 

Was this review helpful? Yes
Sem C, General Manager at Park Royal Club Cala, responded to this review

Certainly disheartening to read of the multiple misses in opportunities to serve and to impress in the typical Park Royal Club Cala-style that we do. Delays and less than stellar service are not an option for our team, and each and every guest comment is reviewed and followed up upon. Currently we have in our eastern coastal areas of Puerto... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We visited club Cala from July 25 Through August 1st & had the best vacation ever. Our villa had everything we needed & it felt like home. The staff were so wonderful to satisfy our every need. Francisco the driver that would take us to & from the casino which is located within the resort was such a humble &... More 

Was this review helpful? Yes 4
Sem C, General Manager at Park Royal Club Cala, responded to this review

Humbling and gratifying that overall guest experiences at Park Royal Club Cala are so well received. As usual for us, we have already shared kind words with the team in all areas as well as with our star (Francisco). We look forward to delighting guests during repeat visits and welcoming new "family" throughout the years! Sem Cuevas General Manager More 

Dallas, Texas
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 5 weeks ago

The Palmas del Mar area in which this hotel is located is beautiful. This property suffers from a great deal of neglect: dirty air filters, grimy light switches and plugs, dripping faucets and the worst oily swimming pool. The property seems to rely on complaints from guests to fix anything. The staff is very nice, but suffers from apologizing for... More 

Was this review helpful? Yes 1
Sem C, General Manager at Park Royal Club Cala, responded to this review

We really appreciate and value your feedback. Service matter and we have reviewed comments with the team to ensure that all perspectives are shared. We apologize about the challenges you had during your stay. The comfort of our guests is a top concern for us. The challenges you have described are being reviewed by our Management Team, as they share... More 

Naples, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 14, 2015

I don't understand all the bad reviews, this was one of my best experiences with a RCI resort. The pool side restaurant has the best burgers ever, in fact they are so nice that after a long day of exploring the Island we went down to find they where closing and had shut down the grill. But they opened back... More 

Was this review helpful? Yes 4
Sem C, General Manager at Park Royal Club Cala, responded to this review

Humbling and gratifying that overall guest experiences at Park Royal Club Cala are so well received. As usual for us, we have already shared kind words with the team in all areas. We look forward to delighting guests during repeat visits and welcoming new "family" throughout the years! Sem Cuevas General Manager More 

Colorado
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed June 25, 2015

“Will You Walk Into My Parlor [at Club Cala]?” said the Spider to the Fly… Club Cala was dangerous like the spider in Mary Howitt’s fable, if for a different reason. To my mind, that reason is indifference and ineptitude, although I have to wonder if the Royal Holiday club might not have its roots in evil intent as they... More 

Was this review helpful? Yes 5
Sem C, General Manager at Park Royal Club Cala, responded to this review

Certainly disheartening to read of the multiple misses in opportunities to serve and to impress in the typical Park Royal Club Cala style that we do. Thanks for the increased critiques. We are all appreciative. EACH is reviewed with the team for perspective, follow-up actions and continuous improvement. Sem Cuevas General Manager More 

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