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Park Royal Club Cala

50 Club Cala Drive | Palmas del Mar, Humacao 00791, Puerto Rico
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Park Royal Club Cala
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258 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
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  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (258)
  • Mar-May only
    (93)
  • Jun-Aug only
    (36)
  • Sep-Nov only
    (59)
  • Dec-Feb only
    (70)
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Dallas, Texas
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

The Palmas del Mar area in which this hotel is located is beautiful. This property suffers from a great deal of neglect: dirty air filters, grimy light switches and plugs, dripping faucets and the worst oily swimming pool. The property seems to rely on complaints from guests to fix anything. The staff is very nice, but suffers from apologizing for... More 

Was this review helpful? Yes
Naples, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I don't understand all the bad reviews, this was one of my best experiences with a RCI resort. The pool side restaurant has the best burgers ever, in fact they are so nice that after a long day of exploring the Island we went down to find they where closing and had shut down the grill. But they opened back... More 

Was this review helpful? Yes 3
Sem C, General Manager at Park Royal Club Cala, responded to this review

Humbling and gratifying that overall guest experiences at Park Royal Club Cala are so well received. As usual for us, we have already shared kind words with the team in all areas. We look forward to delighting guests during repeat visits and welcoming new "family" throughout the years! Sem Cuevas General Manager More 

Colorado
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

“Will You Walk Into My Parlor [at Club Cala]?” said the Spider to the Fly… Club Cala was dangerous like the spider in Mary Howitt’s fable, if for a different reason. To my mind, that reason is indifference and ineptitude, although I have to wonder if the Royal Holiday club might not have its roots in evil intent as they... More 

Was this review helpful? Yes 2
Sem C, General Manager at Park Royal Club Cala, responded to this review

Certainly disheartening to read of the multiple misses in opportunities to serve and to impress in the typical Park Royal Club Cala style that we do. Thanks for the increased critiques. We are all appreciative. EACH is reviewed with the team for perspective, follow-up actions and continuous improvement. Sem Cuevas General Manager More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed June 14, 2015 via mobile

What a disappointment . Pros friendly staff walmart is 10 minutes away Con Very out dated rooms smelled mildew 2 pools are the only on site activities and they weren't great states they have a gym but we couldn't find one and the staff we asked didn't seem to know about it the beach is terrible full of seaweed and... More 

Was this review helpful? Yes 3
Sem C, General Manager at Park Royal Club Cala, responded to this review

We really appreciate and value your feedback. All of our staff is here to make you feel comfortable and we strive for our staff to be very friendly, helpful and knowledgeable. Our integrity (overall and in our processes) and accuracy in billing are cornerstones of the way we welcome guests at Park Royal Club Cala. Additional fees such as Resort... More 

Melbourne, Florida
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed May 30, 2015

This is a run down mess of a place. It is more like section 8 housing and day care center. Club Cala needs major renovation. It looks like there might be some nice places on the property but not where we stayed by the pool. The dolphin pool is suppose to be for adults only, which it states on their... More 

Was this review helpful? Yes 4
Sem C, General Manager at Park Royal Club Cala, responded to this review

Thank you for your detailed and thorough critique. All specific, isolated service issues have been followed up upon internally. We continuously assess recommendations to the physical plant as well for upgrades and additions. Sem Cuevas General Manager More 

Edinburgh, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed May 28, 2015

Unfortunately, this resort is situated on a beach that you can't swim at as it's too dangerous and it has limited facilities and amenities. There was a total lack of guest information at arrival and it was not easy to extract information about activities and critically, costs of activities through our stay. The pool was dirty with lots of things... More 

Was this review helpful? Yes 5
Sem C, General Manager at Park Royal Club Cala, responded to this review

Service and knowledge matters and we have reviewed comments with the front desk team to ensure that all perspectives are shared. Thank you for bringing these matters to our attention. Please know I will be following up as well with our pool cleaning team regarding the cleanliness of the pools. Our apologies that your experience did not meet expectations nor... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 25, 2015 via mobile

We stayed there a week for our honeymoon, overall it was ok but not great, just come with low standards. The worst part was the old sheets on the bed and every time a person would move the sheet and mattress pad would pop off. Also if you don't rent a car get a cart. The beach was ok just... More 

Was this review helpful? Yes 1
Sem C, General Manager at Park Royal Club Cala, responded to this review

Thank you for your business and critique. Sincere apologies for the issues with the sheets in your room. This is certainly not acceptable and internal corrective actions are being taken to ensure that like incidents cannot recur. Sem Cuevas General Manager More 

Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed May 23, 2015

Let me preface this by saying I am a construction worker from the Boston area who works outside in all conditions 51 weeks a year and am blessed with a 1 week vacation per year like a lot of you. We have enjoyed every stay we have had with Royal Holiday over are 14 years of being members and never... More 

Was this review helpful? Yes 6
Sem C, General Manager at Park Royal Club Cala, responded to this review

We are pleased that recovery efforts were taken while you were still at our property and that we were able to turn around your stay. Still, based upon follow-up with our team, immediate actions have been taken so that like incidents cannot recur. We appreciate having selected Park Royal Club Cala, detailed feedback and the opportunity to host you again... More 

Bristol, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 22, 2015

I was traveling with Carole who has also added a review. I agree whole heatedly with her comments of a tired and ill equipped unit. I also agree that the bedding was unusual with the 2 sheets around a thin duvet as opposed to a duvet cover. In addition the bottom sheets did not fit the mattress which resulted in... More 

Was this review helpful? Yes 1
Sem C, General Manager at Park Royal Club Cala, responded to this review

We are extremely appreciative of the critique. All comments are shared with our Pool & Activities team for continuous improvement. The overall guest experience is the reason we are here and we look forward to providing positive ones, and exceeding expectations at every turn. Thank you for your business and critique. Sem Cuevas General Manager More 

Aberdeen, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed May 18, 2015

We spent a week at this resort and we were disappointed with the standard of our 3 bedroom apartment and the overall tiredness of the resort. We had broken chairs, sofa fabric was worn, holes in the sheets, maid service only once and the bedlinen was not changed. The duvet did not have a cover, it was between 2 sheets... More 

Was this review helpful? Yes 3
Sem C, General Manager at Park Royal Club Cala, responded to this review

Thank you for the business and feedback- both are greatly appreciated. We are in the midst of an intense preventive maintenance and repair project this summer and fall seasons to ensure that all rooms and areas stay in optimum condition. Should any in-room need occur, maintenance, cleaning and of course guest service team members are available around the clock for... More 

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