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Park Royal Club Cala

50 Club Cala Drive | Palmas del Mar, Humacao 00791, Puerto Rico
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Park Royal Club Cala
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256 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
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Colorado
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

“Will You Walk Into My Parlor [at Club Cala]?” said the Spider to the Fly… Club Cala was dangerous like the spider in Mary Howitt’s fable, if for a different reason. To my mind, that reason is indifference and ineptitude, although I have to wonder if the Royal Holiday club might not have its roots in evil intent as they... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

What a disappointment . Pros friendly staff walmart is 10 minutes away Con Very out dated rooms smelled mildew 2 pools are the only on site activities and they weren't great states they have a gym but we couldn't find one and the staff we asked didn't seem to know about it the beach is terrible full of seaweed and... More 

Was this review helpful? Yes 2
Sem C, General Manager at Park Royal Club Cala, responded to this review

We really appreciate and value your feedback. All of our staff is here to make you feel comfortable and we strive for our staff to be very friendly, helpful and knowledgeable. Our integrity (overall and in our processes) and accuracy in billing are cornerstones of the way we welcome guests at Park Royal Club Cala. Additional fees such as Resort... More 

Melbourne, Florida
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed May 30, 2015

This is a run down mess of a place. It is more like section 8 housing and day care center. Club Cala needs major renovation. It looks like there might be some nice places on the property but not where we stayed by the pool. The dolphin pool is suppose to be for adults only, which it states on their... More 

Was this review helpful? Yes 4
Sem C, General Manager at Park Royal Club Cala, responded to this review

Thank you for your detailed and thorough critique. All specific, isolated service issues have been followed up upon internally. We continuously assess recommendations to the physical plant as well for upgrades and additions. Sem Cuevas General Manager More 

Edinburgh, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed May 28, 2015

Unfortunately, this resort is situated on a beach that you can't swim at as it's too dangerous and it has limited facilities and amenities. There was a total lack of guest information at arrival and it was not easy to extract information about activities and critically, costs of activities through our stay. The pool was dirty with lots of things... More 

Was this review helpful? Yes 5
Sem C, General Manager at Park Royal Club Cala, responded to this review

Service and knowledge matters and we have reviewed comments with the front desk team to ensure that all perspectives are shared. Thank you for bringing these matters to our attention. Please know I will be following up as well with our pool cleaning team regarding the cleanliness of the pools. Our apologies that your experience did not meet expectations nor... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 25, 2015 via mobile

We stayed there a week for our honeymoon, overall it was ok but not great, just come with low standards. The worst part was the old sheets on the bed and every time a person would move the sheet and mattress pad would pop off. Also if you don't rent a car get a cart. The beach was ok just... More 

Was this review helpful? Yes 1
Sem C, General Manager at Park Royal Club Cala, responded to this review

Thank you for your business and critique. Sincere apologies for the issues with the sheets in your room. This is certainly not acceptable and internal corrective actions are being taken to ensure that like incidents cannot recur. Sem Cuevas General Manager More 

Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed May 23, 2015

Let me preface this by saying I am a construction worker from the Boston area who works outside in all conditions 51 weeks a year and am blessed with a 1 week vacation per year like a lot of you. We have enjoyed every stay we have had with Royal Holiday over are 14 years of being members and never... More 

Was this review helpful? Yes 5
Sem C, General Manager at Park Royal Club Cala, responded to this review

We are pleased that recovery efforts were taken while you were still at our property and that we were able to turn around your stay. Still, based upon follow-up with our team, immediate actions have been taken so that like incidents cannot recur. We appreciate having selected Park Royal Club Cala, detailed feedback and the opportunity to host you again... More 

Bristol, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 22, 2015

I was traveling with Carole who has also added a review. I agree whole heatedly with her comments of a tired and ill equipped unit. I also agree that the bedding was unusual with the 2 sheets around a thin duvet as opposed to a duvet cover. In addition the bottom sheets did not fit the mattress which resulted in... More 

Was this review helpful? Yes 1
Sem C, General Manager at Park Royal Club Cala, responded to this review

We are extremely appreciative of the critique. All comments are shared with our Pool & Activities team for continuous improvement. The overall guest experience is the reason we are here and we look forward to providing positive ones, and exceeding expectations at every turn. Thank you for your business and critique. Sem Cuevas General Manager More 

Aberdeen, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed May 18, 2015

We spent a week at this resort and we were disappointed with the standard of our 3 bedroom apartment and the overall tiredness of the resort. We had broken chairs, sofa fabric was worn, holes in the sheets, maid service only once and the bedlinen was not changed. The duvet did not have a cover, it was between 2 sheets... More 

Was this review helpful? Yes 3
Monroe, North Carolina
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 11, 2015

I had a good experience at club Cala the staff was very professional and friendly. I did know what to expect going in . We did have things missing from the room plates, pots, pans but they were very quick about sending someone. The beach was ok but a lot of sea weed which I had read in a review.... More 

Was this review helpful? Yes 5
Fryeburg, Maine
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 9, 2015

Our family of five booked two weeks at Club Cala through RCI. We were assigned a three bedroom unit overlooking the harbor. The unit was awesome! It was huge and nicely appointed with granite counters throughout. We loved eating meals on the porch and watching the fish feed in the marina. The staff was super friendly and helpful. The pools... More 

Was this review helpful? Yes 4
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