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All 5 Humacao accommodations

Club Cala de Palmas

2.5 of 5 Villa   |   50 Club Cala Drive | Palmas del Mar, Humacao 00791, Puerto Rico
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Club Cala de Palmas
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199 reviews from our community

Traveler rating
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    46
    28
    27
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

checked in on sat. called front desk on sun to ask them to send someone over as ac not working. called again on mon, tues, wed. ok thanks for the fans that you delivered on thursday but it is still hot. no we do not want to move now when we leave on sat- maybe if you wouldve called us... More

Was this review helpful? Yes
Detroit, Michigan
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Palmas Del Mar is one of the finest community in all of Puerto Rico. It blends natural beauty with gorgeous improvements; Club Cala is not one of them. While Club Cala occupies a great plot, it is in dire need of repairs and remodeling. It is almost an eyesore compared to the multitude of gorgeous properties located in the gated... More

Was this review helpful? Yes 1
Sem C, General Manager at Club Cala de Palmas, responded to this review

We enjoy the critiques. Our team, in all areas, aim to impress. Please be assured that each and every detail in reviews are shared with appropriate teams, and actions are taken to ensure continuous improvement as we work towards "perfection." We continuously assess recommendations to the physical plant as well for upgrades and additions. I’m glad that you find the... More

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My family and I spent a week at the Club Cala de Palmas in late August of 2014. We are timeshare owners at the Club Cala and this was our first time at the resort. I had read all of the past reviews, especially about choosing an updated harborside villa. When confirming our week with the resort, I requested an... More

Was this review helpful? Yes 2
Sem C, General Manager at Club Cala de Palmas, responded to this review

Thank you for your review. We apologize for the issues you experienced. We have reviewed the specifics on these issues with the appropriate departments, so that corrective actions are taken. Thank you for bringing these issues to our attention. This is certainly not our standard of customer service. We take pride in our exceptional service and will work with them... More

Upton, Massachusetts
Contributor
13 reviews 13 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

We stayed as a time share. When we checked in we stood in a 80 degree area with only 1 of the 5 people behind the counter working. Our room was filthy. Out bathroom sink had cut hair all over it. When I wiped the sink with a washcloth it came back brown. The sheets on the pull out we're... More

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Sem C, General Manager at Club Cala de Palmas, responded to this review

Thank you for your feedback. We are so sorry that you experienced these issues with cleanliness sand maintenance of your room. Our housekeeping team is there to ensure that each room is spotless and ready for our guest’s arrival. Customer satisfaction is our main concern. We have taken note of this issue and will let the resorts Housekeeping Manager know.... More

Importedtexan
Contributor
13 reviews 13 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Booked this property vs a more fancy one on the other side of the island since we have family in Humacao. The property it resides is beautiful. We were in Unit 1027. Unfortunately we did not get the renovated rooms nor a room with the view. On the plus side it was a very spacious unit. Even though the unit... More

Was this review helpful? Yes
Sem C, General Manager at Club Cala de Palmas, responded to this review

We really appreciate and value your feedback. I am sorry to hear about the challenges you had during your stay. The comfort of our guests is a top concern for us. The challenges you have described are being reviewed by our Management Team, as they share a common interest to ensure that these issues are corrected so that like incidents... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 9, 2014

Milton and the rest of the staff were nothing short from extremely professional & attentive. They went thru all the details necessary and also provided good suggestions on things to do and places to go. The lobby is also well kept and the grounds are groomed nicely. We are looking forward to a great stay. Many thanks to the front... More

Was this review helpful? Yes 2
Sem C, General Manager at Club Cala de Palmas, responded to this review

We are delighted with the positive comments and great arrival experience at Club Cala. Continued thanks for highlighting our grounds and lobby. Thank you for recognizing Milton as star team member as well as the rest of the staff. While the kudos to our extraordinary Milton at the Front Desk and the rest of the staff are very much appreciated... More

Alamogordo, New Mexico
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed August 6, 2014

This is a beautiful resort; quite and relaxing. We are a family of four and shared a lovely three bedroom villa. The initial arrival was a challenge because I did not realize there are no elevators and my husband cannot do stairs and our room was on the top floor; my fault did not read the small print. But we... More

Was this review helpful? Yes
Sem C, General Manager at Club Cala de Palmas, responded to this review

Continued thanks for reviews highlighting our relaxing location and spacious rooms. Our team can help select the right accommodations for each guest according to floor, view, proximity to other experiential areas of the property, etc and I am pleased to learn that our staff and everyone responded quickly to your request and personal needs. I’m happy that the weather was... More

2 reviews
4 of 5 stars Reviewed July 2, 2014 via mobile

It was a very nice resort and very community driven. The staff was professional and personable. My family really enjoyed having close access to the swimming pool. My family will definitely return to this resort.

Was this review helpful? Yes
Sem C, General Manager at Club Cala de Palmas, responded to this review

The summer reviews are coming in quickly. We are appreciative of all the great feedback. Positive team comments are shared, immediately. We hope that you will visit with us again soon and bring along your friends and family. Sincerely, Sem Cuevas General Manager More

New York City, New York
Reviewer
4 reviews 4 reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed June 27, 2014

My husband and I stayed here for a 8 day vacation in Puerto Rico and had a pretty decent time. We did a DVC to RCI vacation exchange. Club Cala is located within Palmas Del Mar which is a huge gated vacation property that includes private homes, vacation villa communities and a Wyndham Beach Club & Casino. Within the gated... More

Was this review helpful? Yes 1
Sem C, General Manager at Club Cala de Palmas, responded to this review

Thanks for the kind words and assessment of your Club Cala Experience. Personal comfort and service excellence are of paramount importance to us. We are happy to hear that you enjoyed the amenities in the villa such as the full equipped kitchen. It also pleases us to hear you enjoyed the various amenities offered onsite as well as Sunset Breeze... More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 25, 2014

This Club Cala de Palmas is just one of the resorts in the Palmas Del Mal and its one of the lower end out of the rest that's inside the resort. It does not compare to the Wyndham Garden that's there. Check in was horrible. They had 3 employees working the check in line. On average it took them 45... More

Was this review helpful? Yes 1
Sem C, General Manager at Club Cala de Palmas, responded to this review

Service matter and we have reviewed comments with the team to ensure that all perspectives are shared. Please accept our apologies for the inconveniences, outlined in your review, experienced during check-in. Delays and less than stellar service are not an option for our team, and each and every guest comment is reviewed and followed up upon. Sincerely, Sem Cuevas General... More

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Additional Information about Club Cala de Palmas

Address: 50 Club Cala Drive | Palmas del Mar, Humacao 00791, Puerto Rico
Location: Caribbean > Puerto Rico > Humacao
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Club Cala de Palmas 2.5*
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Also Known As:
Club Cala De Palmas Hotel Humacao
Club Cala Puerto Rico
Club Cala De Palmas Puerto Rico/Humacao

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