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All 5 Humacao accommodations

Club Cala de Palmas

2.5 of 5 Villa   |   50 Club Cala Drive | Palmas del Mar, Humacao 00791, Puerto Rico
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  • Reviews (192)
  • Photos (209)
  • Amenities
  • Q&A (1)
  • Room tips (44)
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192 people have reviewed this hotel

Traveler rating
    36
    60
    42
    27
    27
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62
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
2 reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

It was a very nice resort and very community driven. The staff was professional and personable. My family really enjoyed having close access to the swimming pool. My family will definitely return to this resort.

Was this review helpful? Yes
Sem C, General Manager at Club Cala de Palmas, responded to this review

The summer reviews are coming in quickly. We are appreciative of all the great feedback. Positive team comments are shared, immediately. We hope that you will visit with us again soon and bring along your friends and family. Sincerely, Sem Cuevas General Manager More

New York City, New York
Reviewer
4 reviews 4 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My husband and I stayed here for a 8 day vacation in Puerto Rico and had a pretty decent time. We did a DVC to RCI vacation exchange. Club Cala is located within Palmas Del Mar which is a huge gated vacation property that includes private homes, vacation villa communities and a Wyndham Beach Club & Casino. Within the gated... More

Was this review helpful? Yes 1
Sem C, General Manager at Club Cala de Palmas, responded to this review

Thanks for the kind words and assessment of your Club Cala Experience. Personal comfort and service excellence are of paramount importance to us. We are happy to hear that you enjoyed the amenities in the villa such as the full equipped kitchen. It also pleases us to hear you enjoyed the various amenities offered onsite as well as Sunset Breeze... More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

This Club Cala de Palmas is just one of the resorts in the Palmas Del Mal and its one of the lower end out of the rest that's inside the resort. It does not compare to the Wyndham Garden that's there. Check in was horrible. They had 3 employees working the check in line. On average it took them 45... More

Was this review helpful? Yes 1
Sem C, General Manager at Club Cala de Palmas, responded to this review

Service matter and we have reviewed comments with the team to ensure that all perspectives are shared. Please accept our apologies for the inconveniences, outlined in your review, experienced during check-in. Delays and less than stellar service are not an option for our team, and each and every guest comment is reviewed and followed up upon. Sincerely, Sem Cuevas General... More

Houston, Texas
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 27, 2014

Well I loved the condo. Big, AC working very good, clean, nice kitchen and washer and dryer. Location is great we visited Fajardo and other beach towns. The beach at the time share is for photo opportunity only and fishing. I will return. The nights are peaceful. 👍

Was this review helpful? Yes 1
Sem C, General Manager at Club Cala de Palmas, responded to this review

We are so happy to know about your nice getaway. Thank you for choosing us as your vacation destination and informing us about our accommodations. We like that you find our villas clean, and peaceful. We hope you had a relaxing vacation with us and look forward to seeing you soon! Sem Cuevas General Manager More

Gaithersburg, MD
Contributor
18 reviews 18 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed May 21, 2014

We had a second story room on the water where the boats were docked - nice view. The room was fully furnished with a full kitchen - nice. The couch was a joke - it was very old and the cushions didn't match the couch. We used it as a base of operations as we went on a number of... More

Was this review helpful? Yes 3
Sem C, General Manager at Club Cala de Palmas, responded to this review

We really appreciate and value your feedback. I am sorry to hear about the challenge you had during your stay concerning the couch in your villa. The comfort of our guests is a top concern for us. The challenge you had described is being reviewed by our Management Team, as we share a common interest to ensure the issue is... More

socal
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed May 12, 2014

Our stay was from May3-10, 2014. This property has it all! Our 1 bdrm newly remodeled corner unit overlooking the harbor was beyond words. The sheer tranquility alone left us in a very relaxing place while just enjoying the view, or enjoying the activities there. Do not, I repeat, DO NOT miss Milton the greatest most helpful front desk/conscierge ever!... More

Was this review helpful? Yes 3
Sem C, General Manager at Club Cala de Palmas, responded to this review

Continued thanks for reviews highlighting the location, to the room cleanliness to the food at Sunset Breeze by the pool. It is also great to know that our star Milton was able to be of assistance to you. As usual for us, we have already shared kind words with the team in all areas. We look forward to your next... More

Winchester, California
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 8, 2014

My friends and I stayed here through my timeshare April 26 through May 3, 2014. Overall everyone (with the exception of 1 in the group) loved the accommodations and the property. The property is centrally located to see the island. My issue is with their customer service. I had to.request on 3 different occasions to have my condo cleaned and... More

Was this review helpful? Yes 2
Sem C, General Manager at Club Cala de Palmas, responded to this review

Thank you for selecting Club Cala and for noting the positive location features. As a time share property we only provide mid week cleaning housekeeping services. We deeply apologize if you and your party were inconvenience in anyway. Service matter and we have reviewed comments with the team to ensure that all perspectives are shared. Service excellence is paramount at... More

Florence, Alabama
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 7, 2014

Just got home and had a fantastic time. Flew into San Juan rented car (a must) and drove about an hour to resort. DON'T use your phone map for directions - you will get lost very time. We found ourselves atop a mountain on a one lane road with two way traffic! Buy a map of Puerto Rico before you... More

Was this review helpful? Yes 4
Sem C, General Manager at Club Cala de Palmas, responded to this review

We are thrilled with the positive comments and great experiences at Club Cala. Thank you for recognizing Lily as star team member. While the kudos to our extraordinary Lily at the Front Desk are very much appreciated (and shared throughout the hotel), they are not surprising as she as well as the front desk team personalizes each guest experience with... More

Miami, Florida
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 5, 2014

the resort is great ,ps you do need a golf cart , great pools restaurants you don't have to go out of resort for nothing everything is there for you ,not cheap but very good , the older villas are way bigger than the newest ones, staff can be a little snub at times but that's puerto rico

Was this review helpful? Yes 2
Sem C, General Manager at Club Cala de Palmas, responded to this review

We appreciate the positive comments from our guest and all reviews and critiques are shared with all team members. Likewise, we will follow through with all of our staff and touch points to ensure flawless and engaging service. MANY Thanks, Sem Cuevas General Manager More

Eden
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed April 21, 2014

My husband and I stayed here from March 29 through April 2, 2014. We are regular guests here as we own a 2 bedroom, 2 bath timeshare. It includes full laundry and kitchen facilities. Two televisions connected to cable are also provided. Our unit features a covered outdoor patio with table and chairs for dining. I am pleased to say... More

Was this review helpful? Yes 1
Sem C, General Manager at Club Cala de Palmas, responded to this review

Thrilled that so many details of the Club Cala experience are appreciated from our Club Cala owners. From comfort to location to amenities to services, our priorities are multiple, and we look to earn such acknowledgement every day. In regards to the Harbor smell we had informed the association and the marina for cleaning as smell is sea weed related.... More

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Additional Information about Club Cala de Palmas

Address: 50 Club Cala Drive | Palmas del Mar, Humacao 00791, Puerto Rico
Location: Caribbean > Puerto Rico > Humacao
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Club Cala de Palmas 2.5*
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Also Known As:
Club Cala De Palmas Hotel Humacao
Club Cala Puerto Rico
Club Cala De Palmas Puerto Rico/Humacao

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Amenities

Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Class
Number of rooms
104

Questions & Answers

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