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Courtyard Toluca Airport

3.0 of 5 Blvd. Miguel Aleman 177, Toluca 50200, Mexico
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Courtyard Toluca Airport
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Courtyard Toluca Airport
Courtyard Toluca Airport
Courtyard Toluca Airport
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60 reviews from our community

Traveler rating
    29
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    10
    2
    0
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bregenz, Austria
Senior Contributor
42 reviews 42 reviews
14 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is always very good for staying during a business trip. The restaurant has a very good quality and the personal is always friendly, helpful and engaged. Breakfast will be served as buffet during the week, on the weekend you'll get breakfast form the menu card, which is perfect as well. In the evening you'll find some people on... More 

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VGalaviz, Director de Recepción at Courtyard Toluca Airport, responded to this review

Thank you for taking the time to complete our online Guest Satisfaction Survey. It was a pleasure for us to have you as our guest and we are satisfied to see we reached the level of service you expect in a hotel of the Marriott brand. I will share your comments about the gym and swimming pool with the general... More 

Houston, Texas, United States
2 reviews
4 of 5 stars Reviewed 4 weeks ago via mobile

My stay was as good as always. I am sorry to see turnover of long term employees. Workout facilites are in need of an update Also could do a better job keeping the entry doors closed when it is cold outside

Was this review helpful? Yes
VGalaviz, Director de Recepción at Courtyard Toluca Airport, responded to this review

Thank you for taking the time to complete our online Guest Satisfaction Survey. It was a pleasure for us to have you as our guest and we are satisfied to see we reached the level of service you expect in a hotel of the Marriott brand. We have share your comments regarding the gym and the entry doors with our... More 

San Marcos, California
Senior Contributor
23 reviews 23 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 16, 2014

I stay here on occasion when in Toluca. The hotel is close to the airport and the service is friendly. Restaurant and lobby lounge are good, rooms are a bit dated and could use an update. Overall a decent hotel in the area. Visit NorteSur for dinner, a short 10 minute drive from the Courtyard, well worth the visit.

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VGalaviz, Director de Recepción at Courtyard Toluca Airport, responded to this review

Dear Mr. Mark Thank you for taking the time to complete our online Guest Satisfaction Survey. It was a pleasure for us to have you as our guest and we are satisfied to see we reached the level of service you expect in a hotel of the Marriott brand. Mr.Mark, if there are any additional comments or feedback you would... More 

1 review
5 of 5 stars Reviewed December 2, 2014

Second time staying at this hotel. Both times service was excellent. Actually had to stay longer that expected due to work and was not able to get home for thanksgiving. The staff and the chef took extra good care of us by actually taking the time to cook us a turkey dinner to celebrate. Never have been given that kind... More 

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VGalaviz, Director de Recepción at Courtyard Toluca Airport, responded to this review

Dear Mr.Kendrik We are so happy you could enjoy your holiday, felt care and special, it is the intetnion of Courtyard by Marriott Toluca Aeropuerto to make all our guest feel this care. Thank you for taking the time to complete our online Guest Satisfaction Survey. It was a pleasure for us to have you as our guest and we... More 

Dallas, Texas
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 17, 2014

The service is very good but the building is in need of a rehab. The ac/heat was an extremely loud window unit and the pipes made sounds throughout the night. The bed was fine and the room was clean. It is close to the airport but there is a brand new Courtyard about 10 min away.

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VGalaviz, Director de Recepción at Courtyard Toluca Airport, responded to this review

Thank you for taking the time to complete our online Guest Satisfaction Survey. Your comments are very important for us to continue improving our service. Please accept our sincere apologies for the inconvenience experienced with tha AC in your room, we have share your comment with the Hotel Director, and a program to replace th AC will start for the... More 

New York City, New York
Contributor
12 reviews 12 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 4, 2014

Great breakfast buffet, close to airport. Clean and safe. lunch/dinner menu is meh, so-so. Very polite, nice staff. No elevator but there is a large ramp to drag bags up to second floor. Do not need to carry bags up a staircase.

Review collected in partnership with this hotel

Was this review helpful? Yes
VGalaviz, Director de Recepción at Courtyard Toluca Airport, responded to this review

Thank you for taking the time to complete our online Guest Satisfaction Survey. It was a pleasure for us to have you as our guest and we are satisfied to see we reached the level of service you expect in a hotel of the Marriott brand. If there are any additional comments or feedback you would like to share with... More 

Irvine, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed October 29, 2014

The hotel is clean and the common area is large with a good bar. There is no restaurant nearby walking distance; therefore, unless you take a taxi, you have to eat at the hotel. The restaurant is somewhat crowded. Breakfast was MX$200 including tip (US$8) and good quality. For dinner I ordered tortilla soup and chicken ceaser salad with club... More 

Review collected in partnership with this hotel

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VGalaviz, Director de Recepción at Courtyard Toluca Airport, responded to this review

We are very sorry to find out that our restaurant offer was not at a level of service you expect, it is our gold to achieve a standard that exceed your expectations, and in your case we have fail. We also will like to share with you that the hotel has a Shuttle service that runs every hour to the... More 

Philadelphia, Pennsylvania
2 reviews
3 of 5 stars Reviewed October 23, 2014

Have stayed at this location multiple times and had a positive experience each time. Front desk staff is very pleasant along with the restaurant staff also, though service is not always the fastest. Rooms facing the garden area (odd numbered rooms) are the ones to request as exterior facing rooms do not provide any type of view worth opening the... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
VGalaviz, Director de Recepción at Courtyard Toluca Airport, responded to this review

We are so thrill you comment about a positive experience each time you visit us. Thank you for taking the time to complete our online Guest Satisfaction Survey. It was a pleasure for us to have you as our guest and we are satisfied to see we reached the level of service you expect in a hotel of the Marriott... More 

New Jersey
Contributor
17 reviews 17 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 9, 2014

This is one courtyard where the staff gets the credit for making this an absolutely amazing experience. They make you feel at home and are always around when you need them. Victor and all his colleagues are always reachable....they are responsive and will go out of their way to make you feel comfortable in their property Thanks guys...you are the... More 

Was this review helpful? Yes
VGalaviz, Director de Recepción at Courtyard Toluca Airport, responded to this review

Thank you Mr. Tandon, is always a pleasure to reach the level of service you expect and we value your visits and your needs as our own. Thank you for taking the time to complete our online Guest Satisfaction Survey. We hope we have the opportunity to serve you soon again and thank you for your preference during your stay... More 

Houston, Texas
Senior Contributor
48 reviews 48 reviews
22 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed October 7, 2014

This is a nice and clean hotel with a couple of options for dining. There is a Mexican restaurant on the facility grounds outside the front door and a restaurant in the lobby. The staff is also very friendly. I would recommend this hotel and stay here again. Enjoy!

Was this review helpful? Yes
VGalaviz, Director de Recepción at Courtyard Toluca Airport, responded to this review

We are please to see that you have enjoy our restautants and the staff service. Thank you for taking the time to complete our online Guest Satisfaction Survey. It was a pleasure for us to have you as our guest and we are satisfied to see we reached the level of service you expect in a hotel of the Marriott... More 

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Additional Information about Courtyard Toluca Airport

Address: Blvd. Miguel Aleman 177, Toluca 50200, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Estado de Mexico > Toluca
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Toluca Airport 3*
Number of rooms: 153
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Also Known As:
Courtyard Toluca
Toluca Courtyard

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