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Crowne Plaza Lancaster Toluca

#5 of 23 Hotels in Toluca
Certificate of Excellence
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Paseo Tollocan Oriente No. 750 | Col. Francisco I. Madero, Toluca 52170, Mexico
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Crowne Plaza Lancaster Toluca
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Crowne Plaza Lancaster Toluca
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87 reviews from our community

Traveler rating
    40
    27
    10
    8
    2
See reviews for
5
3
12
69
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (87)
  • Mar-May only
    (29)
  • Jun-Aug only
    (27)
  • Sep-Nov only
    (16)
  • Dec-Feb only
    (15)
All months
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

The hotel is very nice. The staff is excellent and the bartender Santos is always very helpful and makes me feel at home away from home every time I stay. He always makes sure my stay is comfortable and that everything I need is taken care of .

Was this review helpful? Yes
Fair Haven, Michigan
1 review
5 of 5 stars Reviewed 2 weeks ago

The Crown Plaza is a nice hotel. What makes it exceptional are a few of the people that work there. From the minute I walked into the hotel Mario made me feel at home and every time I saw him he called me by name and sincerely wanted to make sure my stay was great. The bartender Santos 7 was... More 

Was this review helpful? Yes
Crowne Plaza T, Director General at Crowne Plaza Lancaster Toluca, responded to this review

Dear Steve M, Thank you very much for your review, I am glad to know you had an exceptional experience. I will let Mario and Santos know you liked their service. We hope to see you again soon so you can get to know the rest of our great team. Sincerely, General Manager More 

Flint, Michigan
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I travel frequently for work, and the hotel and staff were exceptional, especially Mario the concierge. He went out of his way to accomodate my requests, including driving me to a near by taqueria. The hotel was clean, my room was very nice, and the breakfast buffet was delicious and had many options to choose from. They make a fantastic... More 

Was this review helpful? Yes
Crowne Plaza T, Director General at Crowne Plaza Lancaster Toluca, responded to this review

Dear raeckles1, Thank you for your review it makes me happy to know you received exceptional service, I will let every one knows about it. Thank you very much for your preference, we hope to see you again soon and we'll treat the micheladas. Sincerely, General Manager More 

Portugal
1 review
5 of 5 stars Reviewed 3 weeks ago

Just to say that all people was excelent,very nice workers.I did like all the service.And I need to say that mister Mario was very nice and is a very nice worker.I came from Portugal from the city of Lisbon,and I did like all the staff of and all the mexican people.Thank you for everything =)

Was this review helpful? Yes
Crowne Plaza T, Director General at Crowne Plaza Lancaster Toluca, responded to this review

Dear sergiovidal4ever, Thank you very much for your review, I will make sure our staff knows you enjoyed their service, we will be more than happy to have you in our hotel again, come back soon. Sincerely, General Manager More 

1 review
5 of 5 stars Reviewed 3 weeks ago

I came to this hotel from Portugal in work and I like a lot of the hotel and especially of the work of the consierge Mario who was always available to help us in everithing that we need. thank you a lot.

Was this review helpful? Yes
Crowne Plaza T, Director General at Crowne Plaza Lancaster Toluca, responded to this review

Dear AnaRita C, Thank you very much for your comments, I am glad to know you liked the hotel and our concierge service. We hope to see you again soon. Sincerely, General Manager More 

Paris, France
1 review
5 of 5 stars Reviewed 3 weeks ago

Good food, really nice and helpfull people. Special thanks to Mario ( the concierge), who arranged everything. You can enjoy an amazing breakfast buffet til 11am. The hotel is located 15 minutes away from Toluca airport. Mexico city is easily reachable by bus.

Was this review helpful? Yes
Crowne Plaza T, Director General at Crowne Plaza Lancaster Toluca, responded to this review

Dear Axel W, Thank you very much for your comments, I am glad you enjoyed your stay, I'll make sure Mario knows you appreciated his service. We hope to see you again soon. Sincerely, General Manager More 

1 review
5 of 5 stars Reviewed 3 weeks ago

I stayed for more than a week in a comfortable room with very good buffet breakfast available until late morning. The customer service was very good,particularly from Mario ,who went out of his way to assist me in every way during my stay.

Was this review helpful? Yes
Crowne Plaza T, Director General at Crowne Plaza Lancaster Toluca, responded to this review

Dear Paul V, Thank you very much for your review, it is a great pride for us to know you received good service I will make sure the staff knows, including Mario. We hope to see you again soon. Sincerely, General Manager More 

Detroit, MI
Senior Reviewer
10 reviews 10 reviews
3 of 5 stars Reviewed 4 weeks ago

This hotel is old. I stayed here in around 2005, and the room and bathroom now seemed exactly as they were 10 years ago. The website shows some updated rooms and suites, but the group of 12 that I traveled with all had the same dated room designs. The rooms are big, and the bed fairly nice, but this hotel... More 

Was this review helpful? Yes
Crowne Plaza T, Director General at Crowne Plaza Lancaster Toluca, responded to this review

Dear rubberguy, Thank you very much for your review, I'm glad you received excellent service from Santos, I will make sure he knows about it. About the rooms I am glad to tell you that we are working on the hotel update, the picture in the website is one of our room that's already remodeled, next time you stay with... More 

South Haven, Michigan
2 reviews
4 of 5 stars Reviewed March 13, 2015

Mario speaks excellent English and was very accommodating during my many visits to the Crowne Plaza Lancaster Toluca. The hotel has internet in the rooms which helps with communicating with family via WiFi. The breakfast in the morning is good. Rooms are very large. There is a drastic difference between the regular room and the upgraded room but not worth... More 

Was this review helpful? Yes
Crowne Plaza T, Director General at Crowne Plaza Lancaster Toluca, responded to this review

Dear TGill2014, Thank you very much for your review, I am glad to hear you received great service, about the internet we made a bandwidth upgrade so it's faster and better, we hope to see you again soon so you can try it. Sincerely, General Manager More 

Union, Kentucky
1 review
5 of 5 stars Reviewed March 11, 2015

Mario is an employee that speaks outstanding English, and cares about the guests at his hotel. Mario offered to walk with me to the restaurant down the street to make sure I was safe on the walk. Not many people will go out of their way to make sure a guest is safe while only walking a few blocks. Thanks... More 

Was this review helpful? Yes
Crowne Plaza T, Director General at Crowne Plaza Lancaster Toluca, responded to this review

Dear Michael F, Thank you very much for your comments I will make sure Mario knows about it, I am glad to hear that you felt safe. We hope you come back soon, our door will always be open. Sincerely, General Manager More 

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