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Crowne Plaza Lancaster Toluca

#5 of 23 Hotels in Toluca
Certificate of Excellence
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Paseo Tollocan Oriente No. 750 | Col. Francisco I. Madero, Toluca 52170, Mexico
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Crowne Plaza Lancaster Toluca
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Crowne Plaza Lancaster Toluca
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79 reviews from our community

Traveler rating
    32
    27
    10
    8
    2
See reviews for
5
3
12
61
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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Detroit, MI
Senior Reviewer
10 reviews 10 reviews
3 of 5 stars Reviewed 6 days ago NEW

This hotel is old. I stayed here in around 2005, and the room and bathroom now seemed exactly as they were 10 years ago. The website shows some updated rooms and suites, but the group of 12 that I traveled with all had the same dated room designs. The rooms are big, and the bed fairly nice, but this hotel... More 

Was this review helpful? Yes
South Haven, Michigan
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Mario speaks excellent English and was very accommodating during my many visits to the Crowne Plaza Lancaster Toluca. The hotel has internet in the rooms which helps with communicating with family via WiFi. The breakfast in the morning is good. Rooms are very large. There is a drastic difference between the regular room and the upgraded room but not worth... More 

Was this review helpful? Yes
Crowne Plaza T, Director General at Crowne Plaza Lancaster Toluca, responded to this review

Dear TGill2014, Thank you very much for your review, I am glad to hear you received great service, about the internet we made a bandwidth upgrade so it's faster and better, we hope to see you again soon so you can try it. Sincerely, General Manager More 

Union, Kentucky
1 review
5 of 5 stars Reviewed 2 weeks ago

Mario is an employee that speaks outstanding English, and cares about the guests at his hotel. Mario offered to walk with me to the restaurant down the street to make sure I was safe on the walk. Not many people will go out of their way to make sure a guest is safe while only walking a few blocks. Thanks... More 

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Crowne Plaza T, Director General at Crowne Plaza Lancaster Toluca, responded to this review

Dear Michael F, Thank you very much for your comments I will make sure Mario knows about it, I am glad to hear that you felt safe. We hope you come back soon, our door will always be open. Sincerely, General Manager More 

Querétaro
Contributor
16 reviews 16 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 27, 2014

They apologise with the situation but they gave me a room with a king bed and a temporal single bed (like a cot) for the first night. That temporal bed was very uncomfortable. In the second day they gave me my double room. Also they have good points like their breakfast buffet with very good quality and variety every day.

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Crowne Plaza T, Director General at Crowne Plaza Lancaster Toluca, responded to this review

Dear jealvi, Thank you very much for your feedback, your opinion is very important to us. We're sorry for the inconvenience asigning your room, I'll make sure it doesn't happen again. Make sure next time you stay with us you try our lunch buffet on Friday, it's a great variety of seafood. Thank you for your preference. Sincerely, General Manager More 

Cancun
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed July 30, 2014 via mobile

friendly staff - especially in restaurant made up for a pretty dim location. Mcdonalds on one side of the hotel and a sex shop on the other!!!! The room was large and comfortable but the air conditioning from the adjacent room was very noisy . Its a business hotel that lacks atmosphere but is clean comfortable and as I said... More 

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Crowne Plaza T, Manager at Crowne Plaza Lancaster Toluca, responded to this review

Dear CUNKEN, Thank you very much for your comments, I am glad to know that you had a good experience in our hotel, our staff is always happy to serve. About the AC, we are sorry for the inconvenience, our Maintenance team already fixed it. We will be more than happy to have you with us again, come back soon.... More 

Olive Branch, Mississippi
1 review
5 of 5 stars Reviewed June 6, 2014

I came to the Crowne Plaza Toluca on business from the United States to visit the Chrysler Assembly Plant nearby.. The staff at this wonderful hotel was extremely nice and helpful and the accommodations was perfect. I was happy to see so many smiling faces and a pleasant surprise was the number of English speaking employees. Pamela Moreno in guest... More 

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Crowne Plaza T, Gerente at Crowne Plaza Lancaster Toluca, responded to this review

Dear David M, Thank you very much for taking the time to write your comments, I am very happy to hear that you had a great experience it is our pleasure to serve you in the best way that we can. I will make sure our staff hears about your experience it is of great pride for us. We hope... More 

Rio de Janeiro, RJ
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 7, 2014 credit card Amex Card Member Review

I travel often to Toluca and I could say that this is one of the best Hotel that I had stay so far. It has a great amenities and is close to different restaurants and places. Definitely a hotel to Consider [Very good quality as the Marriott that is also in "Paseo Tollocan"]

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Crowne Plaza T, Director General at Crowne Plaza Lancaster Toluca, responded to this review

Dear Bargianni, Thank you very much for taking the time to write your comments, I am very glad to hear that you enjoyed your stay at our hotel, we look forward on seeing you again very soon. Sincerely, Eduardo Ruíz, Gerente General More 

Itu, SP
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 24, 2013

I stayed several times at this Crowne Plaza and I really recommend it. It is well located, with some good restaurants in a walking distance (specially Cambalache, Fridays and Fisher's) and also Antibes Restaurant inside the hotel. Very friendly staff and really nice decoration - lights inside it at night are awesome! Rooms are big and so are the beds.... More 

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Crowne Plaza T, Gerente at Crowne Plaza Lancaster Toluca, responded to this review

Dear luizmneto, Thank you very much for taking the time to write your comments we are more than glad to hear that you had a good experience with us. We look forward on seeing you. Kind regards. Pamela Moreno, Room Division Manager More 

New Jersey
Top Contributor
169 reviews 169 reviews
30 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed September 24, 2013 via mobile

One night for business trip. Registration, door men, offered bottle of water and some fruit at check-in. Fantastic room, modern, clean, comfortable. I look forward to a return trip and stay here. 110v power outlets at desk.

Was this review helpful? Yes
Crowne Plaza T, Gerente at Crowne Plaza Lancaster Toluca, responded to this review

Dear Larry 1778, Thank you very much for your comments, we are glad to know you had a nice stay. We hope to see you again real soon. Kind regards, Pamela Moreno, Room Division Manager More 

Crestwood, Kentucky
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 22, 2013

Stayed here with my husband the month of August and will be staying here for the month of September . The hotel is very clean and updated! I am at hotel a lot and cannot begin to describe to you about the staff! If you want excellent service stay here! They treat you like family! Not only me but have... More 

Was this review helpful? Yes
Crowne Plaza T, Gerente at Crowne Plaza Lancaster Toluca, responded to this review

Dear 979Jean, Thank you very much for taking the time to write your comments we trully appreciate it, we are very happy to know that you feel like a part of our family because you are. We hope that you continue to enjoy your stay and come back again soon. Kind regards, Pamela Moreno, Room Division Manager More 

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