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All 23 Toluca hotels

Crowne Plaza Lancaster Toluca

3.5 of 5 Hotel   |   Paseo Tollocan Oriente No. 750 | Col. Francisco I. Madero, Toluca 52170, Mexico
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Ranked #6 of 23 hotels in Toluca
Certificate of Excellence 2013
A recent review
5 of 5 stars Reviewed November 24, 2013
luizmneto Itu, SP
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62 people have reviewed this hotel

Traveler rating
    26
    21
    6
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    2
See reviews for
3
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11
50
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Itu, SP
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 24, 2013

I stayed several times at this Crowne Plaza and I really recommend it. It is well located, with some good restaurants in a walking distance (specially Cambalache, Fridays and Fisher's) and also Antibes Restaurant inside the hotel. Very friendly staff and really nice decoration - lights inside it at night are awesome! Rooms are big and so are the beds.... More

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Crowne Plaza T, Gerente at Crowne Plaza Lancaster Toluca, responded to this review

Dear luizmneto, Thank you very much for taking the time to write your comments we are more than glad to hear that you had a good experience with us. We look forward on seeing you. Kind regards. Pamela Moreno, Room Division Manager More

New Jersey
Top Contributor
70 reviews 70 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 24, 2013 via mobile

One night for business trip. Registration, door men, offered bottle of water and some fruit at check-in. Fantastic room, modern, clean, comfortable. I look forward to a return trip and stay here. 110v power outlets at desk.

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Crowne Plaza T, Gerente at Crowne Plaza Lancaster Toluca, responded to this review

Dear Larry 1778, Thank you very much for your comments, we are glad to know you had a nice stay. We hope to see you again real soon. Kind regards, Pamela Moreno, Room Division Manager More

Crestwood, Kentucky
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 22, 2013

Stayed here with my husband the month of August and will be staying here for the month of September . The hotel is very clean and updated! I am at hotel a lot and cannot begin to describe to you about the staff! If you want excellent service stay here! They treat you like family! Not only me but have... More

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Crowne Plaza T, Gerente at Crowne Plaza Lancaster Toluca, responded to this review

Dear 979Jean, Thank you very much for taking the time to write your comments we trully appreciate it, we are very happy to know that you feel like a part of our family because you are. We hope that you continue to enjoy your stay and come back again soon. Kind regards, Pamela Moreno, Room Division Manager More

Punta Gorda, Florida
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 6, 2013

If you have time the spa is a good value as well as, clean and comfortable. The staff very accommodating . The location of the hotel is in an industrial area a lot of bus and truck traffic , I would request a room at the back of the hotel, however, even in the front the noise was not uncomfortable... More

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Crowne Plaza T, Gerente at Crowne Plaza Lancaster Toluca, responded to this review

Dear Judy K, Thank you very much for your comments, we are glad to know that you enjoyed your time at the Spa, we will make sure that the staff knows about your experience. Next time you stay with us you should try our suites located on the back side of the hotel, very big and quiet rooms. Thanks again... More

Washington DC, District of Columbia
Top Contributor
55 reviews 55 reviews
28 hotel reviews
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed July 1, 2013

Seems to be located near a factory area, about 15-20 minutes from Toluca airport. Not the greatest location, the hotel is in need of some updating and is dark and not inviting. I will say, however, that all the staff was extremely friendly and helpful. Ok for an overnight, but that is all.

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IHGCare, Guest Relations Manager at Crowne Plaza Lancaster Toluca, responded to this review

Dear skysailor7, Thank you for sharing your feedback regarding your stay with us. I am pleased you found our staff extremely friendly and helpful. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel. Please accept our sincere apology for the shortcomings you experienced and... More

Mexico City, Mexico
Senior Reviewer
9 reviews 9 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 17, 2013 via mobile

I stayed at Crown Plaza Lancaster for a workshop with my company. Facilities were better than I expected and the customer service was excellent. The package we had included buffet meals and they were all quite good, with a variety of dishes and well prepared. I enjoyed my stay and would stay here again, and recommend it for off-site meetings... More

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Crowne Plaza T, Gerente at Crowne Plaza Lancaster Toluca, responded to this review

Dear AlfonsoARodriguezN, Thank you very much for taking the time to coment about your stay in our hotel. We are glad you enjoyed it and we will be more than happy to serve you again. We hope that next time you stay with us you'll have the time to visit our SPA, it has a lot of relaxing treatments for... More

Georgetown, Kentucky, United States
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 14, 2013

This was not my first choice when coming to Toluca, but I have been pleasantly surprised. The rooms are clean and comfortable. The bar and restaurant are very nice. Have only eaten breakfast in the hotel and it was very, very good. My only complaint is the absence of the happy hours that I really enjoy at other hotels in... More

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Crowne Plaza T, Gerente at Crowne Plaza Lancaster Toluca, responded to this review

Dear Jessie V, Thank you for taking the time to write your comments, we really apreciate it; it's a great pleasure to know that you're coming back. Despite we don't have a happy hour we do have special benefits for our Priority Club members, make sure next time you stay with us you ask about our program. Kind regards, Pamela... More

Boston
Contributor
14 reviews 14 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 25, 2013

In busy Toluca, this hotel is quite nice. It has modern architecture and the rooms are huge, almost twice the size of an average room. Room was well appointed and very clean. Beds are very firm and comfortable and there are different pillows. Air conditioning worked well. The rooms have tinted glass windows as some do face the interior of... More

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Crowne Plaza T, Gerente at Crowne Plaza Lancaster Toluca, responded to this review

Dear RCL Boston, Thank you for taking the time to write your comments. I'm glad to know that you had a nice experience in our hotel. Next time you visit our hotel make sure you visit our SPA, it has lots of treatmets for you to relax after a long day of hard work. Thanks again for staying with us,... More

Rockford, Illinois
Contributor
11 reviews 11 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 9, 2013

This hotel is the best one in the area. The room that I am staying in has a modern feel to it. The bathtub is nice and big. Unfortunately the lounge is under renovation and so I can not attest to that. The restaurant is great and they speak English there, which is really great for us non-spanish speaking business... More

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Crowne Plaza T, Gerente at Crowne Plaza Lancaster Toluca, responded to this review

Dear Dana B, Thank you so much for taking the time to write your comments, we trully appreciate it. We are working on making our hotel even better and renewing most of our areas, we hope that next time you stay with us you can see the difference. Thank you for staying with us. As a Platinum Priority Club member... More

Guadalajara, Mexico
1 review
4 of 5 stars Reviewed March 11, 2013

In general de hotel is very nice... some opportunities to improve are: Air conditioning system is too loudy TV screen is too small. On the other hand, the personnel is very friendly and ready to help!

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Crowne Plaza T, Gerente at Crowne Plaza Lancaster Toluca, responded to this review
Google Translation

Estimado Marco n, Muchas gracias por su reseña de nuestro Hotel. Me complace saber que disfrutó su estancia con nosotros... More

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Additional Information about Crowne Plaza Lancaster Toluca

Also Known As:
Crowne Plaza Lancaster Toluca Hotel Toluca
Crowne Plaza Lancaster Toluca Hotel
Address: Paseo Tollocan Oriente No. 750 | Col. Francisco I. Madero, Toluca 52170, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Estado de Mexico > Toluca
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #6 of 23 hotels in Toluca
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Lancaster Toluca 3.5*
Official Description (provided by the hotel):
At Crowne Plaza Toluca we know how important it is for you to have a specific area to experience pleasure and commodity beyond your expectations. That is why we have created a new concept in suites for our finest guests. 8 Master Suites with an exclusive meeting room. 5 Junior Suites with jacuzzi, 7 Alcobe Suites, 16 Balcony Suites with a beautiful terrace * All suites include LCD screens, wireless internet connection, and best and most exclusive amenities for you to have the most pleasant and luxurious stay. ... more   less 
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