Crowne Plaza Lancaster Toluca (Mexico) - Hotel Reviews

Also Known As:: Crowne Plaza Lancaster Toluca Hotel Toluca; Crowne Plaza Lancaster Toluca Hotel

Address: Paseo Tollocan Oriente No. 750 | Col. Francisco I. Madero, Toluca 52170, Mexico

Phone Number:

Region: Mexico > Central Mexico and Gulf Coast > Estado de Mexico > Toluca

Amenities:

Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Suites Wheelchair access

Hotel Style:

Ranked #11 of 21 hotels in Toluca

Price Range: $

Hotel Class:3.5 star (3.5*)

Official Description (provided by the hotel):: At Crowne Plaza Toluca we know how important it is for you to have a specific area to experience pleasure and commodity beyond your expectations. That is why we have created a new concept in suites for our finest guests. 8 Master Suites with an exclusive meeting room. 5 Junior Suites with jacuzzi, 7 Alcobe Suites, 16 Balcony Suites with a beautiful terrace * All suites include LCD screens, wireless internet connection, and best and most exclusive amenities for you to have the most pleasant and luxurious stay. ... more less

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AlfonsoARodriguezN

Mexico City, Mexico

Senior Reviewer

9 reviews

Reviews in 3 cities

2 helpful votes

“Great value and customer service”

Reviewed May 17, 2013 via mobile

I stayed at Crown Plaza Lancaster for a workshop with my company. Facilities were better than I expected and the customer service was excellent. The package we had included buffet meals and they were all quite good, with a variety of dishes and well prepared. I enjoyed my stay and would stay here again, and recommend it for off-site meetings... More

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Dear AlfonsoARodriguezN, Thank you very much for taking the time to coment about your stay in our hotel. We are glad you enjoyed it and we will be more than happy to serve you again. We hope that next time you stay with us you'll have the time to visit our SPA, it has a lot of relaxing treatments for... More

Jessie V

Georgetown, Kentucky, United States

Contributor

14 reviews

8 hotel reviews

Reviews in 9 cities

8 helpful votes

“A comfortable hotel for business”

Reviewed May 14, 2013

This was not my first choice when coming to Toluca, but I have been pleasantly surprised. The rooms are clean and comfortable. The bar and restaurant are very nice. Have only eaten breakfast in the hotel and it was very, very good. My only complaint is the absence of the happy hours that I really enjoy at other hotels in... More

See 2 more reviews by Jessie V for Toluca

Dear Jessie V, Thank you for taking the time to write your comments, we really apreciate it; it's a great pleasure to know that you're coming back. Despite we don't have a happy hour we do have special benefits for our Priority Club members, make sure next time you stay with us you ask about our program. Kind regards, Pamela... More

RCLBoston

Boston

13 reviews

12 hotel reviews

Reviews in 10 cities

10 helpful votes

“Nice Property”

Reviewed April 25, 2013

In busy Toluca, this hotel is quite nice. It has modern architecture and the rooms are huge, almost twice the size of an average room. Room was well appointed and very clean. Beds are very firm and comfortable and there are different pillows. Air conditioning worked well. The rooms have tinted glass windows as some do face the interior of... More

Dear RCL Boston, Thank you for taking the time to write your comments. I'm glad to know that you had a nice experience in our hotel. Next time you visit our hotel make sure you visit our SPA, it has lots of treatmets for you to relax after a long day of hard work. Thanks again for staying with us,... More

Dana B

Rockford, Illinois

11 reviews

4 hotel reviews

4 helpful votes

“Good hotel in Toluca”

Reviewed April 9, 2013

This hotel is the best one in the area. The room that I am staying in has a modern feel to it. The bathtub is nice and big. Unfortunately the lounge is under renovation and so I can not attest to that. The restaurant is great and they speak English there, which is really great for us non-spanish speaking business... More

Dear Dana B, Thank you so much for taking the time to write your comments, we trully appreciate it. We are working on making our hotel even better and renewing most of our areas, we hope that next time you stay with us you can see the difference. Thank you for staying with us. As a Platinum Priority Club member... More

marco n

Guadalajara, Mexico

1 review

“General assessment”

Reviewed March 11, 2013

In general de hotel is very nice... some opportunities to improve are: Air conditioning system is too loudy TV screen is too small. On the other hand, the personnel is very friendly and ready to help!

Estimado Marco n, Muchas gracias por su reseña de nuestro Hotel. Me complace saber que disfrutó su estancia con nosotros... More

Shin189

Monterrey, Mexico

“The room is good, the restaurant is very poor.”

Reviewed December 31, 2012

The layout and space of the room is very good. Although the TV is a little small, I think that it's fine because we don't need to watch the TV while we are traveling. The big issue is the restaurant service. The taste of dishes was very salty on Dec.30,12. I could not eat up them. The waiter service was... More

Dear Shin 189, Thank you very much for taking the time to write your comments. We are sorry to hear that your experience at our restaurant was unpleasant. Our Food and Beverage Manager and Executive Chef will look into this matter. Please contact us at guestrelations@cptoluca.com.mx so that we can have more details about your stay. Once again we are... More

Mme_X

Top Contributor

317 reviews

152 hotel reviews

Reviews in 157 cities

422 helpful votes

“Good business-class hotel”

Reviewed December 30, 2012

Quick summary: good choice as a business-class hotel. Clean, safe. The restaurant could use improvement. This hotel was recommended by my local business contacts, and it was a good stay for comfort and location. Room 401 is on the top floor, Club Level, and spacious and quiet. The king bed is very comfy. There isa couch and a good-size desk.... More

See 2 more reviews by Mme_X for Toluca

Thank you very much for taking the time to write your comments. We are glad to hear that you liked our rooms. Our hotel has a remodeling programed for this year, we are creating a completely new concept for our rooms which will include doors for the closets and different distribution of the drawers, as well as a bathroom improvement,... More

DCBiztraveler

Washington DC, District of Columbia

Senior Contributor

24 reviews

14 hotel reviews

Reviews in 14 cities

6 helpful votes

“Strange, and getting tired. But clean and good staff.”

Reviewed November 9, 2012

A couple of the important basics are met--it's clean and the staff try their best. But the building itself is strange and confusing, and is getting very tired. The lobby is cavernous and usually blaring bad pop music. The rooms are spacious but somehow creepy. The restaurant food is not good. I was afraid to go in the gym, it... More

See 2 more reviews by DCBiztraveler for Toluca

dgprouty

21 reviews

17 hotel reviews

Reviews in 18 cities

9 helpful votes

“Excellent hotel, stayed there two times for business”

Reviewed November 7, 2012

I have used this hotel two times when traveling to Toluca for business. Hotel is centrally located in Toluca. You are within walking distance to convience stores and a McDonalds. Rooms are very nice with lots of space, I have stayed in the wing where you need to use your key card to access your room, nice added security. Have... More

Jacqueline P

Victoria, Canada

1 helpful vote

“Hotel rips off guests”

Reviewed October 26, 2012

I was surpised to see the Crowne rated so high on Trip Advisor. My experience was aweful. I was in Toluca on a business trip and jumped in a taxi at the hotel to get to my first appointment. I was surprised when the driver told me that the hotel would charge me and not the taxi directly. (This was... More

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Crowne Plaza Lancaster Toluca Hotel

Crowne Plaza Lancaster Toluca

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