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Crowne Plaza Lancaster Toluca

#5 of 23 Hotels in Toluca
Certificate of Excellence
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Paseo Tollocan Oriente No. 750 | Col. Francisco I. Madero, Toluca 52170, Mexico
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Crowne Plaza Lancaster Toluca
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Crowne Plaza Lancaster Toluca
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93 reviews from our community

Traveler rating
    44
    29
    10
    8
    2
See reviews for
5
3
12
75
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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Romeo, Michigan
1 review
5 of 5 stars Reviewed 2 weeks ago

This is a great place to stay. The rooms are spacious and very comfortable. The service is especially excellent. Mario and Jose are very helpful in the lobby. Mario is has recommendations for places to eat if you want to go out.

Was this review helpful? Yes
Crowne Plaza T, Director General at Crowne Plaza Lancaster Toluca, responded to this review

Dear Gary S, Thank you for taking the time to write a review, I will make sure Mario and José know you appreciated their service. We hope to see you again soon. Sincerely, General Manager More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

The hotel is vary clean and the food is extremely good. But the best part about staying there is Mario, I have been going to this hotel for the past 8 years and he has never lead me a story. So if you are looking for something to do or another place to go eat he is the person to... More 

Was this review helpful? Yes
Crowne Plaza T, Director General at Crowne Plaza Lancaster Toluca, responded to this review

Dear Tomkx, Thank you very much for your review we appreciate your loyalty, you will always be welcome. Sincerely, General Manager More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Visited for two nights to visit our company's pant and also our customer. My stay at the hotel was great. The room was large and clean. The service was very friendly and helpful. Mario was especially friendly, helpful and professional! Thanks Mario for all the help and recommending of great places to eat.

Was this review helpful? Yes
Crowne Plaza T, Director General at Crowne Plaza Lancaster Toluca, responded to this review

Dear Ezt77, Thank you for your review, I will let Mario know you appreciated his suggestions, please come back anytime. Sincerely, General Manager More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

I have stayed at the Crowne a Plaza for years and still amazed at how wonderful the Crowne Plaza has kept up with the times with the best service at any of the finest hotels around. Make sure to find Mario during your stay to help with any questions for activities or restaurants. He definitely ensures that your stay meets... More 

Was this review helpful? Yes
Crowne Plaza T, Director General at Crowne Plaza Lancaster Toluca, responded to this review

Dear Bigmule, Thank you very much for your review we hope to see you again soon, this will always be your away from home. Sincerely, General Manager More 

southampton
Contributor
14 reviews 14 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is the second time that I have stayed at this hotel and I have been impressed both times. The front of house staff are extremely courteous and on this visit when I asked for a quiet room they had no hesitation in changing my room for me. The restaurant staff cannot do enough for me when I go for... More 

Was this review helpful? Yes
Crowne Plaza T, Director General at Crowne Plaza Lancaster Toluca, responded to this review

Dear Philip751, Thank you very much for your review I am glad to know our staff did a good job, our door are always open, please come back soon. Sincerely, General Manager More 

1 review
4 of 5 stars Reviewed 4 weeks ago

The Crown Plaza is a nice hotel. What makes it exceptional are the people that work over there. From the minute I walked into the hotel the staff made me feel at home. After a few days most of the staff knows me by name, and every time asking me if everything is to my satisfaction. A small minus, the... More 

Was this review helpful? Yes
Crowne Plaza T, General Manager at Crowne Plaza Lancaster Toluca, responded to this review

Dear Walter G, Thank you very much for your comments, I am glad to know you feel at home, we consider you part of our Crowne Plaza Toluca family and you will always be welcome. About the bar, we are still working in the renovations that need to be done so you can enjoy a drink in the bar you... More 

Finger Lakes, New York
2 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

The hotel is very nice. The staff is excellent and the bartender Santos is always very helpful and makes me feel at home away from home every time I stay. He always makes sure my stay is comfortable and that everything I need is taken care of .

Was this review helpful? Yes
Crowne Plaza T, Director General at Crowne Plaza Lancaster Toluca, responded to this review

Dear Sandra, Thank you very much for your review, I am glad to know you enjoyed our hotel. I will let Santos know you appreciate his service, please come again soon. Sincerely, General Manager More 

Fair Haven, Michigan
1 review
5 of 5 stars Reviewed April 10, 2015

The Crown Plaza is a nice hotel. What makes it exceptional are a few of the people that work there. From the minute I walked into the hotel Mario made me feel at home and every time I saw him he called me by name and sincerely wanted to make sure my stay was great. The bartender Santos 7 was... More 

Was this review helpful? Yes
Crowne Plaza T, Director General at Crowne Plaza Lancaster Toluca, responded to this review

Dear Steve M, Thank you very much for your review, I am glad to know you had an exceptional experience. I will let Mario and Santos know you liked their service. We hope to see you again soon so you can get to know the rest of our great team. Sincerely, General Manager More 

Flint, Michigan
2 reviews
5 of 5 stars Reviewed April 7, 2015

I travel frequently for work, and the hotel and staff were exceptional, especially Mario the concierge. He went out of his way to accomodate my requests, including driving me to a near by taqueria. The hotel was clean, my room was very nice, and the breakfast buffet was delicious and had many options to choose from. They make a fantastic... More 

Was this review helpful? Yes
Crowne Plaza T, Director General at Crowne Plaza Lancaster Toluca, responded to this review

Dear raeckles1, Thank you for your review it makes me happy to know you received exceptional service, I will let every one knows about it. Thank you very much for your preference, we hope to see you again soon and we'll treat the micheladas. Sincerely, General Manager More 

Portugal
1 review
5 of 5 stars Reviewed March 31, 2015

Just to say that all people was excelent,very nice workers.I did like all the service.And I need to say that mister Mario was very nice and is a very nice worker.I came from Portugal from the city of Lisbon,and I did like all the staff of and all the mexican people.Thank you for everything =)

Was this review helpful? Yes
Crowne Plaza T, Director General at Crowne Plaza Lancaster Toluca, responded to this review

Dear sergiovidal4ever, Thank you very much for your review, I will make sure our staff knows you enjoyed their service, we will be more than happy to have you in our hotel again, come back soon. Sincerely, General Manager More 

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