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All 24 Toluca hotels

Crowne Plaza Lancaster Toluca

3.5 of 5 Hotel   |   Paseo Tollocan Oriente No. 750 | Col. Francisco I. Madero, Toluca 52170, Mexico
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75%
Ranked #9 of 24 hotels in Toluca
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 weeks ago
CUNKEN Cancun
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  • Reviews (66)
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66 people have reviewed this hotel

Traveler rating
    27
    23
    7
    7
    2
See reviews for
4
2
11
53
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Cancun
Contributor
17 reviews 17 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

friendly staff - especially in restaurant made up for a pretty dim location. Mcdonalds on one side of the hotel and a sex shop on the other!!!! The room was large and comfortable but the air conditioning from the adjacent room was very noisy . Its a business hotel that lacks atmosphere but is clean comfortable and as I said... More

Was this review helpful? Yes
Crowne Plaza T, Manager at Crowne Plaza Lancaster Toluca, responded to this review

Dear CUNKEN, Thank you very much for your comments, I am glad to know that you had a good experience in our hotel, our staff is always happy to serve. About the AC, we are sorry for the inconvenience, our Maintenance team already fixed it. We will be more than happy to have you with us again, come back soon.... More

Olive Branch, Mississippi
1 review
5 of 5 stars Reviewed June 6, 2014

I came to the Crowne Plaza Toluca on business from the United States to visit the Chrysler Assembly Plant nearby.. The staff at this wonderful hotel was extremely nice and helpful and the accommodations was perfect. I was happy to see so many smiling faces and a pleasant surprise was the number of English speaking employees. Pamela Moreno in guest... More

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Crowne Plaza T, Gerente at Crowne Plaza Lancaster Toluca, responded to this review

Dear David M, Thank you very much for taking the time to write your comments, I am very happy to hear that you had a great experience it is our pleasure to serve you in the best way that we can. I will make sure our staff hears about your experience it is of great pride for us. We hope... More

Rio de Janeiro, RJ
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 7, 2014 credit card Amex Card Member Review

I travel often to Toluca and I could say that this is one of the best Hotel that I had stay so far. It has a great amenities and is close to different restaurants and places. Definitely a hotel to Consider [Very good quality as the Marriott that is also in "Paseo Tollocan"]

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Crowne Plaza T, Director General at Crowne Plaza Lancaster Toluca, responded to this review

Dear Bargianni, Thank you very much for taking the time to write your comments, I am very glad to hear that you enjoyed your stay at our hotel, we look forward on seeing you again very soon. Sincerely, Eduardo Ruíz, Gerente General More

Itu, SP
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 24, 2013

I stayed several times at this Crowne Plaza and I really recommend it. It is well located, with some good restaurants in a walking distance (specially Cambalache, Fridays and Fisher's) and also Antibes Restaurant inside the hotel. Very friendly staff and really nice decoration - lights inside it at night are awesome! Rooms are big and so are the beds.... More

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Crowne Plaza T, Gerente at Crowne Plaza Lancaster Toluca, responded to this review

Dear luizmneto, Thank you very much for taking the time to write your comments we are more than glad to hear that you had a good experience with us. We look forward on seeing you. Kind regards. Pamela Moreno, Room Division Manager More

New Jersey
Top Contributor
89 reviews 89 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed September 24, 2013 via mobile

One night for business trip. Registration, door men, offered bottle of water and some fruit at check-in. Fantastic room, modern, clean, comfortable. I look forward to a return trip and stay here. 110v power outlets at desk.

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Crowne Plaza T, Gerente at Crowne Plaza Lancaster Toluca, responded to this review

Dear Larry 1778, Thank you very much for your comments, we are glad to know you had a nice stay. We hope to see you again real soon. Kind regards, Pamela Moreno, Room Division Manager More

Crestwood, Kentucky
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 22, 2013

Stayed here with my husband the month of August and will be staying here for the month of September . The hotel is very clean and updated! I am at hotel a lot and cannot begin to describe to you about the staff! If you want excellent service stay here! They treat you like family! Not only me but have... More

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Crowne Plaza T, Gerente at Crowne Plaza Lancaster Toluca, responded to this review

Dear 979Jean, Thank you very much for taking the time to write your comments we trully appreciate it, we are very happy to know that you feel like a part of our family because you are. We hope that you continue to enjoy your stay and come back again soon. Kind regards, Pamela Moreno, Room Division Manager More

Punta Gorda, Florida
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 6, 2013

If you have time the spa is a good value as well as, clean and comfortable. The staff very accommodating . The location of the hotel is in an industrial area a lot of bus and truck traffic , I would request a room at the back of the hotel, however, even in the front the noise was not uncomfortable... More

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Crowne Plaza T, Gerente at Crowne Plaza Lancaster Toluca, responded to this review

Dear Judy K, Thank you very much for your comments, we are glad to know that you enjoyed your time at the Spa, we will make sure that the staff knows about your experience. Next time you stay with us you should try our suites located on the back side of the hotel, very big and quiet rooms. Thanks again... More

Washington DC, District of Columbia
Top Contributor
55 reviews 55 reviews
28 hotel reviews
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed July 1, 2013

Seems to be located near a factory area, about 15-20 minutes from Toluca airport. Not the greatest location, the hotel is in need of some updating and is dark and not inviting. I will say, however, that all the staff was extremely friendly and helpful. Ok for an overnight, but that is all.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Lancaster Toluca, responded to this review

Dear skysailor7, Thank you for sharing your feedback regarding your stay with us. I am pleased you found our staff extremely friendly and helpful. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel. Please accept our sincere apology for the shortcomings you experienced and... More

Mexico City, Mexico
Senior Reviewer
10 reviews 10 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 17, 2013 via mobile

I stayed at Crown Plaza Lancaster for a workshop with my company. Facilities were better than I expected and the customer service was excellent. The package we had included buffet meals and they were all quite good, with a variety of dishes and well prepared. I enjoyed my stay and would stay here again, and recommend it for off-site meetings... More

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Crowne Plaza T, Gerente at Crowne Plaza Lancaster Toluca, responded to this review

Dear AlfonsoARodriguezN, Thank you very much for taking the time to coment about your stay in our hotel. We are glad you enjoyed it and we will be more than happy to serve you again. We hope that next time you stay with us you'll have the time to visit our SPA, it has a lot of relaxing treatments for... More

Georgetown, Kentucky, United States
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 14, 2013

This was not my first choice when coming to Toluca, but I have been pleasantly surprised. The rooms are clean and comfortable. The bar and restaurant are very nice. Have only eaten breakfast in the hotel and it was very, very good. My only complaint is the absence of the happy hours that I really enjoy at other hotels in... More

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Crowne Plaza T, Gerente at Crowne Plaza Lancaster Toluca, responded to this review

Dear Jessie V, Thank you for taking the time to write your comments, we really apreciate it; it's a great pleasure to know that you're coming back. Despite we don't have a happy hour we do have special benefits for our Priority Club members, make sure next time you stay with us you ask about our program. Kind regards, Pamela... More

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Additional Information about Crowne Plaza Lancaster Toluca

Address: Paseo Tollocan Oriente No. 750 | Col. Francisco I. Madero, Toluca 52170, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Estado de Mexico > Toluca
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Lancaster Toluca 3.5*
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Also Known As:
Crowne Plaza Lancaster Toluca Hotel Toluca

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
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Official Description (provided by the hotel)
Welcome to Crowne Plaza® Toluca!Located in the main street of Toluca and a few minutes away from the city center we have special rates created for you that always travel for success and the best service always one step ahead of our guests needs. We are also conveniently located a few minutes away from the Industrial área where you can find companies like Chrysler, General Motors, Nissan, Robert Bosch, Magna Int., Grupo Vitro, Bimbo-Barcel, Femsa, Johnson Controls, Autoliv, Mahle and many others; Adolfo López Mateos International Airport is also very close. Enjoy our complementary scheduled transportations to companies and the high speed internet Access. Our meeting rooms are the ideal place to make business smoothly. Start your day at our gym and with a rejuvenating buffet breakfast in our Antibes Restaurant or just relax after a day of hard work at our Lobby Bar. You’ll feel right at home making your way to your spacious room and enjoy a brand new bed, relaxing has never been so easy.Welcome to Toluca!Don’t forget to visit the Cosmovitral-Botanical Garden, the Cathedral, the Portales or our grand Xinantécatl, Better known as Nevado de Toluca, great place to get in contact with nature. ... more   less 
Number of rooms
113

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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