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Crowne Plaza Lancaster Toluca

#7 of 24 Hotels in Toluca
Certificate of Excellence
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Paseo Tollocan Oriente No. 750 | Col. Francisco I. Madero, Toluca 52170, Mexico
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Crowne Plaza Lancaster Toluca
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123 Reviews from our TripAdvisor Community

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Nashville, Tennessee
1 review
4 of 5 stars Reviewed 1 week ago

Stayed at the Crowne Plaza for 2 weeks for a business trip. Mario at guest services was the best. He recommended places to go and places to eat. At the restaurant, our waiter at breakfast was Martin. He provided great service. The rooms were clean. Overall it was a good hotel to stay in Toluca.

Helpful?
Thank kimmie1107
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

Internet is great Food is great Gym is ok Room is ok They have a band every night. They play loudly from 7pm to 1130pm every night. If you are on floors 1-3, and have a room that faces the atrium, then you won't sleep at all. Once the band stops, you will get some shuteye. When the workers start... More 

Helpful?
Thank David P
San Antonio
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

Friendly staff and nice rooms especially the new ones with a king bed on the fourth floor. Spacious rooms. Restaurant is very good and service is quick. For a traveler in Toluca this is the place to stop. It looks like they are updating the hotel so I expect it will be even better in the future. Staff speaks English.

Helpful?
Thank Leonard O
Chicago, Illinois
Level Contributor
72 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed December 18, 2015

Executive Overview: Can’t beat the price. Truly awesome price. The hotel is good, it is not great, it is not bad, it is okay. If this was the only option for accommodations I could easily stay here every trip. Considering some of the nearby options though, I will probably stay at other hotels on future trips. Details: The following details... More 

Helpful?
Thank DGMun
IHGCare, Guest Relations Manager at Crowne Plaza Lancaster Toluca, responded to this review

Dear DGMun, Thank you for choosing our hotel as your accommodation preference and for writing a review about your experience. I am delighted to note that you liked the competitive rates and prompt service of the staff. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide... More 

Medina, Ohio
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed December 15, 2015 via mobile

Stayed here twice. Definitely a bit more pricy but excellent site and great service, especially from the front desk staff. They are very eager to please and do a great job. Rooms in new and old section were very good. Breakfast buffet very good.

Helpful?
Thank mrpar3pro
Level Contributor
7 reviews
4 hotel reviews
4 of 5 stars Reviewed November 25, 2015 via mobile

I stayed here for 5 days and found it an excellent choice. The staff are amazing, friendly and very helpful. They can't do enough to help make your stay a pleasant one. I would highly recommend. The rooms are well presented and very clean. The food was good, lobby bar was slightly better than breakfast, which is limited to eggs... More 

Helpful?
Thank JoskeDXB
Crowne P, Director de Relaciones Públicas at Crowne Plaza Lancaster Toluca, responded to this review
Google Translation

Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es... More 

Wisconsin
2 reviews
5 of 5 stars Reviewed November 17, 2015

This hotel is very clean and kept up to date. The service I experienced was great. The front desk staff is friendly and helpful. Mario, I believe he is a concierge, has been very helpful to me. Making sure everything I ask for at the front desk is taken care of, he seems to hear everything I discuss with the... More 

Helpful?
Thank Chris C
Crowne P, Guest Relations Manager at Crowne Plaza Lancaster Toluca, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Guest Relations More 

Kansas City, Missouri
2 reviews
5 of 5 stars Reviewed November 16, 2015

The Crowne Plaza is a nice hotel, but the service sets it apart from other hotels in the area. Mario speaks excellent English and assists me with any needs I have while in Toluca on business. His ability to make my stay easier has been very helpful over the past three years I have been visiting Toluca. Santos in the... More 

Helpful?
Thank John B
Crowne P, Director de Relaciones Públicas at Crowne Plaza Lancaster Toluca, responded to this review
Google Translation

Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es... More 

Charleston, South Carolina
1 review
5 of 5 stars Reviewed November 15, 2015

I have been traveling to Toluca for about 14 years on business and I stay at this property because of the quality of the staff. In particular, Mario Guerra, one of the concierges is always helpful and speaks perfect English. Also, Santos in the bar makes a fantastic martini and is never without a kind word. The restaurant has never... More 

Helpful?
Thank Warren S
Crowne P, Director de Relaciones Públicas at Crowne Plaza Lancaster Toluca, responded to this review
Google Translation

Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es... More 

Buffalo
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 15, 2015

This hotel is going through an upgrade of rooms, fresh clean and functional. What remains is the friendly and helpful staff. I have traveled to this area frequently for 8 years now and select this hotel for my business stays. As mentioned, the staff is very kind and helpful, specifically Mario who is always there to greet me, provide suggestions... More 

Helpful?
Thank Braxo
Crowne P, Director de Relaciones Públicas at Crowne Plaza Lancaster Toluca, responded to this review
Google Translation

Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es... More 

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