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All 24 Toluca hotels

Crowne Plaza Lancaster Toluca

3.5 of 5 Hotel   |   Paseo Tollocan Oriente No. 750 | Col. Francisco I. Madero, Toluca 52170, Mexico
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Ranked #9 of 24 Hotels in Toluca
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed August 27, 2014
jealvi Querétaro
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68 reviews from our community

Traveler rating
    27
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    8
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    2
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4
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55
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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Querétaro
Contributor
14 reviews 14 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 27, 2014

They apologise with the situation but they gave me a room with a king bed and a temporal single bed (like a cot) for the first night. That temporal bed was very uncomfortable. In the second day they gave me my double room. Also they have good points like their breakfast buffet with very good quality and variety every day.

Was this review helpful? Yes
Crowne Plaza T, Director General at Crowne Plaza Lancaster Toluca, responded to this review

Dear jealvi, Thank you very much for your feedback, your opinion is very important to us. We're sorry for the inconvenience asigning your room, I'll make sure it doesn't happen again. Make sure next time you stay with us you try our lunch buffet on Friday, it's a great variety of seafood. Thank you for your preference. Sincerely, General Manager More

Cancun
Contributor
17 reviews 17 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed July 30, 2014 via mobile

friendly staff - especially in restaurant made up for a pretty dim location. Mcdonalds on one side of the hotel and a sex shop on the other!!!! The room was large and comfortable but the air conditioning from the adjacent room was very noisy . Its a business hotel that lacks atmosphere but is clean comfortable and as I said... More

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Crowne Plaza T, Manager at Crowne Plaza Lancaster Toluca, responded to this review

Dear CUNKEN, Thank you very much for your comments, I am glad to know that you had a good experience in our hotel, our staff is always happy to serve. About the AC, we are sorry for the inconvenience, our Maintenance team already fixed it. We will be more than happy to have you with us again, come back soon.... More

Olive Branch, Mississippi
1 review
5 of 5 stars Reviewed June 6, 2014

I came to the Crowne Plaza Toluca on business from the United States to visit the Chrysler Assembly Plant nearby.. The staff at this wonderful hotel was extremely nice and helpful and the accommodations was perfect. I was happy to see so many smiling faces and a pleasant surprise was the number of English speaking employees. Pamela Moreno in guest... More

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Crowne Plaza T, Gerente at Crowne Plaza Lancaster Toluca, responded to this review

Dear David M, Thank you very much for taking the time to write your comments, I am very happy to hear that you had a great experience it is our pleasure to serve you in the best way that we can. I will make sure our staff hears about your experience it is of great pride for us. We hope... More

Rio de Janeiro, RJ
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 7, 2014 credit card Amex Card Member Review

I travel often to Toluca and I could say that this is one of the best Hotel that I had stay so far. It has a great amenities and is close to different restaurants and places. Definitely a hotel to Consider [Very good quality as the Marriott that is also in "Paseo Tollocan"]

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Crowne Plaza T, Director General at Crowne Plaza Lancaster Toluca, responded to this review

Dear Bargianni, Thank you very much for taking the time to write your comments, I am very glad to hear that you enjoyed your stay at our hotel, we look forward on seeing you again very soon. Sincerely, Eduardo Ruíz, Gerente General More

Itu, SP
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 24, 2013

I stayed several times at this Crowne Plaza and I really recommend it. It is well located, with some good restaurants in a walking distance (specially Cambalache, Fridays and Fisher's) and also Antibes Restaurant inside the hotel. Very friendly staff and really nice decoration - lights inside it at night are awesome! Rooms are big and so are the beds.... More

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Crowne Plaza T, Gerente at Crowne Plaza Lancaster Toluca, responded to this review

Dear luizmneto, Thank you very much for taking the time to write your comments we are more than glad to hear that you had a good experience with us. We look forward on seeing you. Kind regards. Pamela Moreno, Room Division Manager More

New Jersey
Top Contributor
100 reviews 100 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed September 24, 2013 via mobile

One night for business trip. Registration, door men, offered bottle of water and some fruit at check-in. Fantastic room, modern, clean, comfortable. I look forward to a return trip and stay here. 110v power outlets at desk.

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Crowne Plaza T, Gerente at Crowne Plaza Lancaster Toluca, responded to this review

Dear Larry 1778, Thank you very much for your comments, we are glad to know you had a nice stay. We hope to see you again real soon. Kind regards, Pamela Moreno, Room Division Manager More

Crestwood, Kentucky
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 22, 2013

Stayed here with my husband the month of August and will be staying here for the month of September . The hotel is very clean and updated! I am at hotel a lot and cannot begin to describe to you about the staff! If you want excellent service stay here! They treat you like family! Not only me but have... More

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Crowne Plaza T, Gerente at Crowne Plaza Lancaster Toluca, responded to this review

Dear 979Jean, Thank you very much for taking the time to write your comments we trully appreciate it, we are very happy to know that you feel like a part of our family because you are. We hope that you continue to enjoy your stay and come back again soon. Kind regards, Pamela Moreno, Room Division Manager More

Punta Gorda, Florida
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 6, 2013

If you have time the spa is a good value as well as, clean and comfortable. The staff very accommodating . The location of the hotel is in an industrial area a lot of bus and truck traffic , I would request a room at the back of the hotel, however, even in the front the noise was not uncomfortable... More

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Crowne Plaza T, Gerente at Crowne Plaza Lancaster Toluca, responded to this review

Dear Judy K, Thank you very much for your comments, we are glad to know that you enjoyed your time at the Spa, we will make sure that the staff knows about your experience. Next time you stay with us you should try our suites located on the back side of the hotel, very big and quiet rooms. Thanks again... More

Washington DC, District of Columbia
Top Contributor
55 reviews 55 reviews
28 hotel reviews
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed July 1, 2013

Seems to be located near a factory area, about 15-20 minutes from Toluca airport. Not the greatest location, the hotel is in need of some updating and is dark and not inviting. I will say, however, that all the staff was extremely friendly and helpful. Ok for an overnight, but that is all.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Lancaster Toluca, responded to this review

Dear skysailor7, Thank you for sharing your feedback regarding your stay with us. I am pleased you found our staff extremely friendly and helpful. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel. Please accept our sincere apology for the shortcomings you experienced and... More

Mexico City, Mexico
Senior Reviewer
10 reviews 10 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 17, 2013 via mobile

I stayed at Crown Plaza Lancaster for a workshop with my company. Facilities were better than I expected and the customer service was excellent. The package we had included buffet meals and they were all quite good, with a variety of dishes and well prepared. I enjoyed my stay and would stay here again, and recommend it for off-site meetings... More

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Crowne Plaza T, Gerente at Crowne Plaza Lancaster Toluca, responded to this review

Dear AlfonsoARodriguezN, Thank you very much for taking the time to coment about your stay in our hotel. We are glad you enjoyed it and we will be more than happy to serve you again. We hope that next time you stay with us you'll have the time to visit our SPA, it has a lot of relaxing treatments for... More

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Additional Information about Crowne Plaza Lancaster Toluca

Address: Paseo Tollocan Oriente No. 750 | Col. Francisco I. Madero, Toluca 52170, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Estado de Mexico > Toluca
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Lancaster Toluca 3.5*
Number of rooms: 113
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Also Known As:
Crowne Plaza Lancaster Toluca Hotel Toluca

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