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Holiday Inn Express Toluca

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Paseo Tollocan 818, Toluca 50160, Mexico (Formerly Del Rey Ejecutivo)
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Holiday Inn Express Toluca
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Ranked #15 of 23 Hotels in Toluca
A recent review
3 of 5 stars Reviewed February 13, 2015
ANP123 Atlanta, Georgia
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32 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Toluca, Mexico
Senior Contributor
36 reviews 36 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed February 13, 2015 via mobile

I had reservation for 5 nights but the hotel is under construction since my last stay a year ago ,, employee told me that is not even holiday inn corporative that they pay up for the name not the value ,, the owner mr Marco martinez himself told me no refund policy for inconvenience ,, his explanation dust is harmless... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Toluca, responded to this review

Dear jlplaza21, Thank you for taking the time to review our property. I certainly appreciate you taking the time to bring this matter to our attention. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. Please accept our sincere apologies for... More 

Atlanta, Georgia
Top Contributor
167 reviews 167 reviews
60 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed February 13, 2015

Stayed here for a couple of nights on business. The hotel is next to a mall with resturants which is good. Otherwise this hotel offers exactly what you would expect from a holiday Inn Express. On the plus side plenty of hot water and free beer and munchies in the evening.

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IHGCare, Guest Relations Manager at Holiday Inn Express Toluca, responded to this review

Dear ANP123, Thank you for taking the time to review our property. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the facilities and location of the hotel. It encourages our team members to work even harder and consistently delight our guests. Your patronage and... More 

Colorado
Contributor
14 reviews 14 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 21, 2013

This is an excellent property. Modern, clean and safe. But by far it's greatest asset are the wonderful staff. I had my car die in the parking lot and they found a mechanic for me, had 2 staff members, both bilingual, take 1.5 hours out of their day to escort me to the mechanic and to explain the problem. This... More 

Was this review helpful? Yes 1
Dublin, Ireland
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 8, 2012

Excellent Service. It's well located, not in downtown, far away from the traffic jams in there; close to the airport, road to Mexico City, etc. I highly recommend to stay in this place, good service, good price and perfect location.

Was this review helpful? Yes 2
Mexico City
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 10, 2011

I stayed at the Holiday Inn express for 3 nights and had a fantastic time there. The rooms and beds are amazing, the only thing is that the top floor is for smoking so the smell of the whole floor and rooms is a bit too much. Breakfast is good and service is ok. No complains really.

Was this review helpful? Yes 3
Chicago, Illinois
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 20, 2010

Great hotel with all the amenities and service you would expect. Brand new facilities and rooms and kids friendly. Very good and fresh breakfast. Small housekeeping details for clean freaks like us but nothing to worry about. Highly recommended.

Was this review helpful? Yes 1
San Diego
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 3, 2010

The best option to take a rest if you have a delayed flight. We need to stay one day in Toluca and for the price and the distance from the International Airport is great.

Was this review helpful? Yes 1
Auburn, Indiana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 24, 2010

New hotel was very clean and the staff was very nice, also close to a strip mall and many other sites

Was this review helpful? Yes 1
Novi, MI
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed November 21, 2009

I arrived late to the hotel 11:30 p.m. I thought it was closed!! I am a solo female travelling on business. Walked into the lobby which was very dark and almost had a nightlight atmosphere. The desk clerk was friendly and I was shown to my room #603 on the first floor. The bellman tried to turn on a couple... More 

Was this review helpful? Yes 6
Houston
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 4, 2009

My second time in this Hotel, and I love it. Pro's: Great price, clean rooms, friendly staff, free breakfast, good breakfast, gym, 2 computers with internet access, only about 10 min to Airport. Con's: No restaurant ( Next door Hotel, Del Rey Inn, excellent restaurant and piano bar ) Excellent Hotel for everyone.

Was this review helpful? Yes 1
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