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City Express Suites Toluca

Blvd. Aeropuerto Miguel Aleman Esq. Paseo Tollocan No. 55 | Parque Industrial Lerma, Toluca 52100, Mexico
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City Express Suites Toluca
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20 Reviews from our TripAdvisor Community

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    6
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    1
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
  • All months
    (20)
  • Mar-May only
    (5)
  • Jun-Aug only
    (7)
  • Sep-Nov only
    (3)
  • Dec-Feb only
    (5)
All months
Mexico City, Mexico
1 review
2 of 5 stars Reviewed January 21, 2015

The free van service is availalbe at limited time only. There is only one van shared for all guests between the two building of the hotel. There is no service between 13:00 and 15:30. The service between 08:00 and 11:00, between 17:00 and 18:00 are reserved for other guests. As 17:00 is reserved for other guests, the van service between... More 

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Marlen C, Guest Relations Manager at City Express Suites Toluca, responded to this review

Dear Guest First of all I want to offer you an apology for any inconvenience during your stay in reference with the incident with the transportation as this helps us to identify our areas of opportunity and work on them to improve the quality of our services; Waiting us the chance to have your preference and serve you as you... More 

Cancun, Mexico
Level Contributor
2 reviews
2 of 5 stars Reviewed December 17, 2014

Room carpet very dirty with hairs from other guests, bathroom dirty, had hairs from other guests in shower, WiFi signal is terrible does not work, and Airport transfer is only available from 3pm and with a limited set up schedule, if need the shuttle they can not provide you the service, no shuttle available all day. TV signal is bad.... More 

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Marlen C, Guest Relations Manager at City Express Suites Toluca, responded to this review

Dear Guest First of all I want to offer you an apology for any inconvenience during your stay in reference with the incident with the service the clean as this helps us to identify our areas of opportunity and work on them to improve the quality of our services; we reported that we have implemented corrective action in relation to... More 

Los Angeles, California
Level Contributor
404 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 213 helpful votes
4 of 5 stars Reviewed August 4, 2014

The location is easily accessed (go past Sendero Toluca) and turn right when you see Toks restaurant and the three hotel towers, if you turn too soon, you end up in the shopping center pay parking lot), or you can go past the three towers and turn right and come "around" the buildings from the northern side. There is plenty... More 

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Marlen C, Guest Relations Manager at City Express Suites Toluca, responded to this review

Dear Guest , Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Toluca did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More 

Galveston, Texas
Level Contributor
37 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed March 15, 2013

Clean rooms, good service. Good shuttle service to work. On the Sendero Plaza mall property, so close to restaurant, theater, etc. Close to the buses to Mexico City. Decent breakfast. Good coffee, free, all day. Decent wireless connection.

Was this review helpful? Yes 1
ControlCalidad, Director de Relaciones con Clientes at City Express Suites Toluca, responded to this review

Dear Guest, It is our pleasure to host you at City Suites Toluca. Thank you very much for taking the time to share your comments with us. We are happy to know that the quality of the service met your expectations, that you had a comfortable stay and that the hotel´s location worked great for both your transportation and entertainment... More 

San Ignacio, Belize
Level Contributor
55 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed December 26, 2011

We had to be in Toluca for a family dinner December 24th, and selected this hotel according to location, price, and tripadvisor feedback. In one word, it was a delight. The staff was courteous and helpful, service excellent, our room spacious and clean and well equipped. The heating system was great, and for non-Spanish speakers there were English language channels... More 

Was this review helpful? Yes 4
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