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Fergus Montemar

c/ de les Puntaires 20, 08397 Pineda de Mar, Spain (Formerly Hotel Serhs Montemar)
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Fergus Montemar
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Fergus Montemar
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280 reviews from our community

Traveler rating
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    94
    56
    44
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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Portsmouth, United Kingdom
Top Contributor
276 reviews 276 reviews
14 hotel reviews
303 helpful votes 303 helpful votes
4 of 5 stars Reviewed November 17, 2014

I have had a quick browse through the reviews and I'm not understanding all the hate people are giving about this hotel. We booked this hotel as part of a Thompson package holiday. We stayed all inclusive. I was happy with our room, the air conditioning worked very well which I was pleasantly surprised by. The beds were comfortable and... More 

Was this review helpful? Yes 9
Alfonso R, Director General at Fergus Montemar, responded to this review

Dear Jordanovichy, Thank you for taking your time to share your opinion with the Trip advisor community. Your opinion is very important for us. We are happy to read that you enjoyed your stay with us, we make all is possible for guarantee a nice holidays for our guests. All the staff is gratefully for your words and we will... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 20, 2014

Not sure where to start really!! I had a 10 night holiday at this hotel with my family, myself my partner and our two children. I'm going to try and keep this short !!!! Family room tiny, rotten door frames, rusty towel rails and light fittings held on with cable ties!! Balcony doors that don't lock (staff gave us a... More 

Was this review helpful? Yes 2
Alfonso R, Gerente at Fergus Montemar, responded to this review

Dear Fluff124, Thank you for sharing your review with the Trip advisor Community. We are very sorry to read that you did not enjoy your holidays in our hotel, and you can be sure that we have noted your comments in order to improve the services that we offer day after day. Kind Regards. More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 7, 2014

We thought we were going to have a nice quite (kids back at School) week, but unfortunately for us 200 German students were also staying in this barely 1 Star hotel, They ran round the hotel very late a night and like to shout at there mates on the other side of the hotel, the food was cheap budget food... More 

Was this review helpful? Yes 2
Alfonso R, Gerente at Fergus Montemar, responded to this review

Dear Andrew, we are so sorry that you have not been satisfied with your stay in our hotel Much regret not having met your expectations. Take note of your complaints to solve them. Thank you very much to give us your feedback estimated. More 

Manchester, England, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 1, 2014

We stayed here for one week 23- 30th September 2014. The hot food at first was generally warmish or cold but spoke to the rep and it did improve. Problems arose when the summer campers arrived they were allowed into the dinning room on mass about 20 plus and pushed in at the buffet counter, the restaurant manager just shrugged... More 

Was this review helpful? Yes 1
Alfonso R, Gerente at Fergus Montemar, responded to this review

Dear Customer, Thank you for sharing your review about us on Trip advisor. We are sorry for the drawbacks suffered during your stay with us, you can be sure that we have noted your comments in order to improve the services that we offer day after day. We hope welcome you back again in a next holidays. Kind regards More 

Stafford
Top Contributor
66 reviews 66 reviews
11 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed September 29, 2014

So to start off with this is a 3* hotel and for that you get 3* service and food - so all you moaning, whinging Brits out there, what did you pay in total for your holiday? Divide it by the number of nights you stayed and you will see what you are paying per day, per person for all... More 

Was this review helpful? Yes 1
Alfonso R, Gerente at Fergus Montemar, responded to this review

Dear Customer, Thank you for sharing your opinion with the Trip advisor community. We are happy to read that you enjoyed your stay in our hotel and our city. All the staff is gratefully with your nice review and we would be very pleased to welcome you back in the future. Kind regards. More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 27, 2014

First of all there was lack of entertainment, staff need to go on a customer service course(rude)! The pool was gorgeous, was checked everyday so was very clean, didn't quite like the card system for drinks and the card system for getting in your room was awful never worke firs time! The thing that we mostly missed was tea and... More 

Was this review helpful? Yes 1
Alfonso R, Gerente at Fergus Montemar, responded to this review

Dear Customer, Thank you for taking your time to share your opinion with us and the Trip advisor community About the negative points we take note of them and we will work every day for still improving and try to give the best service possible at all our guests. Pineda is a quiet and familiar town, if you look for... More 

Kent
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed September 25, 2014

We stayed in the hotel for a short break 17-21 September. After being delayed and then stuck in traffic during our transfer we were pretty exhausted. Upon arrival we were pleasantly surprised. The reception was spacious, clean and the appearance was nice. It took around 20 minutes to book in, being charged a deposit of €10 for our All Inclusive... More 

Was this review helpful? Yes
Alfonso R, Gerente at Fergus Montemar, responded to this review

Dear Customer, Thank you for sharing your review about us on Trip advisor. Your opinion is very important for us and for the traveler’s community. The All Inclusive include national or international brands with 50% discount compared to the rest of customers. All the staff is gratefully with your nice review and we would be very pleased to welcome you... More 

Bognor Regis, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 23, 2014

We had a panic after reading reviews before we went but we needn't have worried. We wanted a clean hotel with decent food and drinks where we could relax and enjoy the sun for a couple of weeks. This is exactly what we got with the Fergus Montemar. We arrived about lunchtime and stored our cases, had a drink and... More 

Was this review helpful? Yes 2
Alfonso R, Gerente at Fergus Montemar, responded to this review

Dear Customer, We are very happy you were able to enjoy your stay in our hotel, and we sincerely hope you return back to visit us soon again. Thank you for your kind words about our hotel and the staff, I will be sure to share your review with my team. It is a great pleasure to have visitors like... More 

Oldham, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed September 21, 2014

The hotel is located just as it says in the brochure, not far from the Beach, Bars, shops. this is correct, BUT, what it do's not say is that you have to Cross Railway Tracks to get to the Beach, no matter how you try you have to cross the tracks. the shops are very Minimal to put it bluntly,... More 

Was this review helpful? Yes 1
Alfonso R, Gerente at Fergus Montemar, responded to this review

Dear Gordon, Thank you very much for takinga few minutes of your time to give us your feedback estimated. Much regret not having met your expectations in our hotel., More 

2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 21, 2014

Let's start with the positives here. The weather was beautiful. The hotel itself was generally clean and tidy, although it needs modernising. The cleaning staff are very thorough and our room was cleaned every day and towels replenished. This was a last minute booking so we went with an open mind after reading the reviews. We got a family room... More 

Was this review helpful? Yes 2
Alfonso R, Gerente at Fergus Montemar, responded to this review

Dear Julie, We are very sorry that you have not been satisfied with your stay in our hotel. Take note about some complaints to solve them. More 

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