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Hotel Fenix Family

Calle Paseo Central 42 | Urb. Playa Serena, 04740, Roquetas de Mar, Spain
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299 Reviews from our TripAdvisor Community

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Moretonhampstead, United Kingdom
Level Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed October 2, 2015

Room on 7th floor and AC not efficient, had to sleep with patio doors open for the sea breezes. Beds comfortable, room adequate. Lovely pool areas, nice modern hotel, but rooms bit dated, or done cheaply.

Helpful?
Thank annie1949_12
Hotel Fénix Fam... F, Director de Relaciones con Clientes at Hotel Fenix Family, responded to this review

Hello Annie: It is delightful to read your lovely account of your recent stay. Many thanks for taking the time to write this review, all your comments will be taken into consideration. More 

1 review
5 of 5 stars Reviewed May 11, 2015 via mobile

Además de excelente servicio muy amables! We gave compliments to the chef! Better to be there at 7pm so you can see the twilight and then al the night lights El rib eye de preferencia más suave pero bastante rico Desserts are also pretty nice decorated and delicious!

Helpful?
Thank Diana M
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed April 14, 2015

We have been visiting the mar y golf for 4 yrs and have found it great,until last year,,,,, a new hotel chain took it over and virtually closed it down, no daytime activities or nightime entertainment, depressed staff, no table cloths in the restaraunt instead paper place mats, these would be fine but staff have no clean water to wipe... More 

Helpful?
Thank Phillip B

Travelers are raving about these Roquetas de Mar hotels

costa blanca
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed December 24, 2014

We were actually there on a time share exchange but were still in the same apartments as the people who rent them. We were there for one week but left after 5 days as we had had enough , the apartment was quite nice but the kitchen left a lot to be desired , it was described as partial but... More 

Helpful?
Thank jeanette51
Sheffield, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed September 24, 2014

I have jsut returned from a weeks stay at the hotel and as you can see i have renamed the hotel El B Vista as these were the only lights on the hotel had lit up at night. I felt the hotel and apartments are looking a little passed their best and had apprahensions of going on this holiday as... More 

Helpful?
1 Thank TrendyFoodFollower
Belgrade, Serbia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed September 20, 2014

I tried to write this in section "customer support" on the website of the hotel, but their telephone field doesn't support any number from any other country but Spain. Anyway, I decided to copy that here and I hope this will be helpfull. Hello, My name is Vesna, I'm from Serbia, and I was staying with my husband at your... More 

Helpful?
2 Thank Vesna M
liverpool
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed September 13, 2014

Just got back after spending a fortnight in these apartments. They are a little dated but what do you expect for the money as they were also very cheap. They were cleaned every 3 days which was satisfactory as I hate it when cleaner's come into your room at all different times everyday and you do not know when to... More 

Helpful?
1 Thank abbiegeorgina
Derby, England, United Kingdom
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed July 6, 2014

We stayed here in an apartment last September it was so nice that we decided to return for an 11 night stay at the end of June, we arrived at the apartment it was clean at the first glance, although the bathroom floor had stray hairs on it, the first night here was not to bad as we were all... More 

Helpful?
2 Thank Samantha C
Spain
Level Contributor
120 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
4 of 5 stars Reviewed May 20, 2014

The hotel is enormous...around 9 blocks,some of which are apartments. It is fairly soulless,but extremely clean and comfortable and very reasonably priced. We had a double room in the same block as reception. The room had all you would need,including a safe (I think you had to speak to reception for a key).We were only there for 24 hours,so didn't... More 

Helpful?
2 Thank SteffiSpain
Vitahoteliers, Director de Relaciones Públicas at Hotel Fenix Family, responded to this review

Dear Customer, From the Quality Department we are pleased for your opinion received about your recent stay at our hotel. We have the pleasure to know your stay has been to your liking and we will proceed to convey your congratulations to all the staff. We hope to see you again at our hotel. Sincerely, Quality Department . More 

Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed February 24, 2014

We have been here quite a few times now and I really have affection for the place. It's cheap, the apartments are big, clean albeit a little tired and dated, has a fantastic outdoor pool, indoor bar, outside bar and restaurant, indoor pool, air con and heating!. What more can any one ask of 1 star rated apartments? Not many... More 

Helpful?
Thank kikoknickers
Vitahoteliers, Director de Relaciones Públicas at Hotel Fenix Family, responded to this review

Dear Customer, From the Quality Department we are pleased for your opinion received about your recent stay at our hotel. We have the pleasure to know your stay has been to your liking and we will proceed to convey your congratulations to all the staff. We hope to see you again at our hotel. Sincerely, Quality Department . More 

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