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Hotel Fenix Family

Calle Paseo Central 42 | Urb. Playa Serena, 04740 Roquetas de Mar, Spain
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1 room 1 guest
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Hotel Fenix Family
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279 Reviews from our TripAdvisor Community

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Traveler rating
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    86
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151
72
2
1
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Polish first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (279)
  • Mar-May only
    (42)
  • Jun-Aug only
    (193)
  • Sep-Nov only
    (34)
  • Dec-Feb only
    (10)
All months
1 review
5 of 5 stars Reviewed May 11, 2015

Además de excelente servicio muy amables! We gave compliments to the chef! Better to be there at 7pm so you can see the twilight and then al the night lights El rib eye de preferencia más suave pero bastante rico Desserts are also pretty nice decorated and delicious!

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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed April 14, 2015

We have been visiting the mar y golf for 4 yrs and have found it great,until last year,,,,, a new hotel chain took it over and virtually closed it down, no daytime activities or nightime entertainment, depressed staff, no table cloths in the restaraunt instead paper place mats, these would be fine but staff have no clean water to wipe... More 

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Travelers are raving about these Roquetas de Mar hotels

costa blanca
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed December 25, 2014

We were actually there on a time share exchange but were still in the same apartments as the people who rent them. We were there for one week but left after 5 days as we had had enough , the apartment was quite nice but the kitchen left a lot to be desired , it was described as partial but... More 

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Sheffield, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed September 24, 2014

I have jsut returned from a weeks stay at the hotel and as you can see i have renamed the hotel El B Vista as these were the only lights on the hotel had lit up at night. I felt the hotel and apartments are looking a little passed their best and had apprahensions of going on this holiday as... More 

Was this review helpful? Yes 1
Belgrade, Serbia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed September 20, 2014

I tried to write this in section "customer support" on the website of the hotel, but their telephone field doesn't support any number from any other country but Spain. Anyway, I decided to copy that here and I hope this will be helpfull. Hello, My name is Vesna, I'm from Serbia, and I was staying with my husband at your... More 

Was this review helpful? Yes 2
liverpool
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed September 13, 2014

Just got back after spending a fortnight in these apartments. They are a little dated but what do you expect for the money as they were also very cheap. They were cleaned every 3 days which was satisfactory as I hate it when cleaner's come into your room at all different times everyday and you do not know when to... More 

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Derby, England, United Kingdom
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed July 6, 2014

We stayed here in an apartment last September it was so nice that we decided to return for an 11 night stay at the end of June, we arrived at the apartment it was clean at the first glance, although the bathroom floor had stray hairs on it, the first night here was not to bad as we were all... More 

Was this review helpful? Yes 2
Spain
Level Contributor
120 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
4 of 5 stars Reviewed May 21, 2014

The hotel is enormous...around 9 blocks,some of which are apartments. It is fairly soulless,but extremely clean and comfortable and very reasonably priced. We had a double room in the same block as reception. The room had all you would need,including a safe (I think you had to speak to reception for a key).We were only there for 24 hours,so didn't... More 

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Vitahoteliers, Director de Relaciones Públicas at Hotel Fenix Family, responded to this review

Dear Customer, From the Quality Department we are pleased for your opinion received about your recent stay at our hotel. We have the pleasure to know your stay has been to your liking and we will proceed to convey your congratulations to all the staff. We hope to see you again at our hotel. Sincerely, Quality Department . More 

Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed February 24, 2014

We have been here quite a few times now and I really have affection for the place. It's cheap, the apartments are big, clean albeit a little tired and dated, has a fantastic outdoor pool, indoor bar, outside bar and restaurant, indoor pool, air con and heating!. What more can any one ask of 1 star rated apartments? Not many... More 

Was this review helpful? Yes
Vitahoteliers, Director de Relaciones Públicas at Hotel Fenix Family, responded to this review

Dear Customer, From the Quality Department we are pleased for your opinion received about your recent stay at our hotel. We have the pleasure to know your stay has been to your liking and we will proceed to convey your congratulations to all the staff. We hope to see you again at our hotel. Sincerely, Quality Department . More 

Grays Thurrock, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 13, 2013

Other than having to wait over 5 hours for our room to be deemed ready (several trips to reception required), the apartment was huge and well furnished. The swimming pools were freezing but then it was October and the area was quiet but with enough shops/bars and restaurants to prevent boredom.

Review collected in partnership with Low Cost Holidays

Was this review helpful? Yes 1
Vitahoteliers, Director de Relaciones Públicas at Hotel Fenix Family, responded to this review

Dear Customer , We appreciate your feedback , because through it we hope to improve our service for future occasions. From the Quality Department our goal is to improve every day and continue to work to provide our customers a quality service . Therefore, we inform your comments to the involved departments to improve our services . We hope to... More 

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