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4.0 of 5 Hotel   |   Via Brolo 2, 37014 Castelnuovo del Garda, Italy
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Parc Hotel
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A recent review
5 of 5 stars reviewed 3 weeks ago
jo h Ispra, Italy
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248 reviews from our community

Traveler rating
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    62
    24
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129
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ispra, Italy
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Reading other recent negative reviews, I am surprised they are of the same place! Unless the staff have recently had a good talking to ;) We enjoyed our stay. We were not on a tour; we found this through opodo. All of the staff that we came into contact with were friendly, helpful and polite. (We speak Italian so I... More

Was this review helpful? Yes 1
Dublin, Ireland
Contributor
17 reviews 17 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 5 weeks ago

Myself and Partner where travelling around northern Italy and we booked this hotel for the All Inclusive option as a treat which was a "Mistake". We arrived to the hotel on the Thursday afternoon and checked in the girl at reception was very unprofessional and the staff in general except the bus driver where very rude and obnoxious. The girl... More

Was this review helpful? Yes 2
ParcHotelGarda, Responsabile relazioni pubbliche at Parc Hotel, responded to this review

Dear EvilJebus, thank you for your review. We are extremely sorry for the behaviour of our staff. This is not how they usually behave: we make a great effort in ensuring that our guests feel comfortable during their stay. We will take your review into consideration to improve our service. Kind regards More

Travelers are raving about these Castelnuovo del Garda hotels

Wigton, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 19, 2014

We went to this hotel in late August to celebrate our Special anniversary -we were appalled by the standard of hotel and shabby furnishings and facilities and the food was inedible!! the entertainment was awful! it was going to cost us a lot of money to be moved so we were moved to a superior room which was ABSOLUTELY NO... More

Was this review helpful? Yes 1
ParcHotelGarda, Responsabile relazioni pubbliche at Parc Hotel, responded to this review

Dear Sophie, thank you for your review. We are sorry for your experience. Unfortunately, we couldn't go on and provide you with a new room. We are very sorry that you went so far as to advice your fellow countrypeople against coming to our hotel. Our manager did everything in his power to solve your problems, but unfortunately we had... More

Warrington, United Kingdom
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 6, 2014

Classified as 4 star, rooms may make a low 3 star but the food - not even 2 star. Only returned today so you can appreciate the impression this place made. Could not even go for a walk as there is nowhere to go, the bus to town the only saving grace, except the only thing to do there was... More

Was this review helpful? Yes 3
ParcHotelGarda, Responsabile relazioni pubbliche at Parc Hotel, responded to this review

Dear Jan, thank you for your review. We're sorry for your experience of our hotel. As for the rooms, they're furnished in a modern way and we make sure that they're always spotless clean. The stars are assigned according to the services the hotel offers. Maybe our hotel and our location are not suitable for your needs and tastes. They're... More

Kendal, United Kingdom
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 1, 2014

Modern hotel set in very large well designed and well kept grounds. Rooms good sized and well appointed. Food exceptional for numbers catered for. The staff and friendly and obliging. Kids entertained . Only criticism is volume of music played for the kids, 8pm for an hour a bit disturbing if retire early and room overlooking courtyard.

Was this review helpful? Yes 1
ParcHotelGarda, Responsabile relazioni pubbliche at Parc Hotel, responded to this review

Dear Jayne, thank you for your review. We're happy that you liked our hotel and enjoyed your stay. We will take your observation about the volume of music into account. We hope to see you again soon. Kind regards More

Manchester, United Kingdom
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 30, 2014

We have just returned from a 11 night family holiday, my husband, myself and our 7 year old daughter. Our 17 year old son and his friend flew out to join us for a week too. The hotel is in a beautiful position, very well spaced out with lovely walks to the nearby golf club which has some great views... More

Was this review helpful? Yes 3
ParcHotelGarda, Responsabile relazioni pubbliche at Parc Hotel, responded to this review

Dear Cunnys2014, thank you for your review. We're happy that you and your family had a good time in our hotel. We're also glad that you noticed that our facilities offer something for all the family. We look forward to seeing you again. Kind regards More

Peterborough, United Kingdom
Contributor
19 reviews 19 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 7, 2014

Having read all the reviews for this hotel, I was apprehensive to say the least as to what to expect when we arrived. I wish I had not worried. We had probably the best family holiday so far. The hotel has it's issues, don't get me wrong, like vending machines for drinks and tired dated rooms, however they were clean... More

Was this review helpful? Yes 7
ParcHotelGarda, Responsabile relazioni pubbliche at Parc Hotel, responded to this review

Dear Coxy, thank you for your review. We are happy that we exceeded your expectations. Our aim with the all-inclusive basis is to offer our guests the best quality-price ratio possible, and we're happy that you noticed it. We also have a nice wellness centre, where you can have beauty treatments of all sorts. We are looking forward to seeing... More

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 28, 2014

If this was the UK it would be totally & utterly unacceptable! Management should take a massive lead from the staff in customer hospitality, especially Anna (PASTA E PIZZA) and Francesco (GOLF HOTEL) & SMILE !!! Even when it's raining! After our fifth (yes 5) visit to the Parc hotel, our main reason for returning is to enjoy the hospitality... More

Was this review helpful? Yes 4
ParcHotelGarda, Responsabile relazioni pubbliche at Parc Hotel, responded to this review

Dear guest, thank you for your nice review. We are happy that our staff made you enjoy your stay for your fifth visit. We hope to welcome you again for your sixth stay. :-) Kind regards More

Milan, Italy
Top Contributor
102 reviews 102 reviews
22 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed June 30, 2014

Along with my family and friends , we came here to celebrate a couple of friend's B-days and considering that each single family had few kids coming along, a hotel like this one was the perfect choice to make everyone happy. We came here for a full all inclusive formula with all meals and swimming pools and few other facilities... More

Was this review helpful? Yes 4
ParcHotelGarda, Responsabile relazioni pubbliche at Parc Hotel, responded to this review

Dear Epi, thank you for your review. We understand that you had a good time in our hotel, although your experience didn't satisfy you altogether. We would like to tell you that we will take your review into account to improve our service. We have many other accommodation facilities in the resort, some of which cater for those who are... More

Southsea, Hampshire
Reviewer
5 reviews 5 reviews
3 hotel reviews
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed June 28, 2014

What a shame a hotel with so much potential is such a shambles. It is in a lovely position with ample facilities but, apart from the animation team (who were charming and worked very hard) the staff's apathy and the shabby furnishings really let it down. I stayed for 2 weeks in June. My room was of good size but... More

Was this review helpful? Yes 5
ParcHotelGarda, Responsabile relazioni pubbliche at Parc Hotel, responded to this review

Dear Reggie, thank you for your review. We're sorry for your experience of our hotel. We will take your opinion into account to improve our service. Kind regards More

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Additional Information about Parc Hotel

Address: Via Brolo 2, 37014 Castelnuovo del Garda, Italy
Phone Number:
Location: Italy > Veneto > Province of Verona > Castelnuovo del Garda
Price Range (Based on Average Rates): $
Hotel Class:4 star — Parc Hotel 4*
Number of rooms: 153
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Also Known As:
Parc Hotel Castelnuovo Del Garda

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