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4.0 of 5 Hotel   |   Via Brolo 2, 37014 Castelnuovo del Garda, Italy
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A recent review
4 of 5 stars reviewed 3 weeks ago
Coxy1976 Peterborough, United Kingdom
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231 people have reviewed this hotel

Traveler rating
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    60
    21
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Peterborough, United Kingdom
Contributor
18 reviews 18 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Having read all the reviews for this hotel, I was apprehensive to say the least as to what to expect when we arrived. I wish I had not worried. We had probably the best family holiday so far. The hotel has it's issues, don't get me wrong, like vending machines for drinks and tired dated rooms, however they were clean... More

Was this review helpful? Yes 4
ParcHotelGarda, Responsabile relazioni pubbliche at Parc Hotel, responded to this review

Dear Coxy, thank you for your review. We are happy that we exceeded your expectations. Our aim with the all-inclusive basis is to offer our guests the best quality-price ratio possible, and we're happy that you noticed it. We also have a nice wellness centre, where you can have beauty treatments of all sorts. We are looking forward to seeing... More

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

If this was the UK it would be totally & utterly unacceptable! Management should take a massive lead from the staff in customer hospitality, especially Anna (PASTA E PIZZA) and Francesco (GOLF HOTEL) & SMILE !!! Even when it's raining! After our fifth (yes 5) visit to the Parc hotel, our main reason for returning is to enjoy the hospitality... More

Was this review helpful? Yes 2
ParcHotelGarda, Responsabile relazioni pubbliche at Parc Hotel, responded to this review

Dear guest, thank you for your nice review. We are happy that our staff made you enjoy your stay for your fifth visit. We hope to welcome you again for your sixth stay. :-) Kind regards More

Milan, Italy
Top Contributor
91 reviews 91 reviews
19 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed June 30, 2014

Along with my family and friends , we came here to celebrate a couple of friend's B-days and considering that each single family had few kids coming along, a hotel like this one was the perfect choice to make everyone happy. We came here for a full all inclusive formula with all meals and swimming pools and few other facilities... More

Was this review helpful? Yes 4
ParcHotelGarda, Responsabile relazioni pubbliche at Parc Hotel, responded to this review

Dear Epi, thank you for your review. We understand that you had a good time in our hotel, although your experience didn't satisfy you altogether. We would like to tell you that we will take your review into account to improve our service. We have many other accommodation facilities in the resort, some of which cater for those who are... More

Southsea, Hampshire
Reviewer
5 reviews 5 reviews
3 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed June 28, 2014

What a shame a hotel with so much potential is such a shambles. It is in a lovely position with ample facilities but, apart from the animation team (who were charming and worked very hard) the staff's apathy and the shabby furnishings really let it down. I stayed for 2 weeks in June. My room was of good size but... More

Was this review helpful? Yes 2
ParcHotelGarda, Responsabile relazioni pubbliche at Parc Hotel, responded to this review

Dear Reggie, thank you for your review. We're sorry for your experience of our hotel. We will take your opinion into account to improve our service. Kind regards More

Travelers are raving about these Castelnuovo del Garda hotels

Plymouth, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed June 17, 2014

I have just returned from a 14 night stay at the Parc Hotel in Pescheira. All I can say is that after 10+ years of travelling to various countries in 4* hotels and on All Inclusive basis this should not be advertised or sold as an all inclusive resort. I have only used Trip Advisor a few times and last... More

Was this review helpful? Yes 3
ParcHotelGarda, Responsabile relazioni pubbliche at Parc Hotel, responded to this review

Dear LJL, thank you for your review. We accept your criticism as a useful piece of information to improve our service, so we would like to earnestly thank you for letting us know your opinion. Best regards More

Derby, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 8, 2014

This hotel has the potential to be a great hotel but lets its self down by treating all-inclusive guest like second class citizens . The soft drinks on offer where off poor quality and a lack off choice you had to pay for the better brands . The hotel was very clean and comfortable rooms they get very hot when... More

Was this review helpful? Yes 1
ParcHotelGarda, Responsabile relazioni pubbliche at Parc Hotel, responded to this review

Dear Derbyram17, thank you for you review. We put all of our effort in order to make all-inclusive guests feel as comfortable as it gets; unfortunately, we cannot cater for everyone. Anyway, we are sorry for your experience. Anyway, we're happy that the rest of our hotel and services appealed to you, so we hope to see you again soon.... More

Manila, Philippines
Contributor
18 reviews 18 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed April 5, 2014

The receptionists weren't very accommodating. They were at times rude. It's a hit or miss. One was quote helpful and courteous. The wifi was terrible. I was there for 5 days and almost tried to break my laptop out of frustration. It was like I was using a dial up network. Nothing near the area. I believe people usually stayed... More

Was this review helpful? Yes 2
ParcHotelGarda, Responsabile relazioni pubbliche at Parc Hotel, responded to this review

Dear CatChoach, thank you so much for your review. We are very sorry about your experience at the reception desk. We thank you for reporting the incident to us: we will make sure that it won't happen again. As for the Wi-Fi, we have fixed the problem and hopefully the slowdown you experienced won't occur again. As for the event... More

newcastle
Contributor
11 reviews 11 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 28, 2013

We stayed here in August 2013 and had a great time. The hotel is clean and well-presented and had everything we needed for an excellent trip. Granted, if you are used to all-inclusive holidays with everything on demand, you may be disappointed. With all-inclusive you expect food and drink on tap round-the-clock. Here, it's basically full board with a drinks... More

Was this review helpful? Yes 4
Sheffield, United Kingdom
Contributor
18 reviews 18 reviews
16 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 18, 2013

I usually look at hotels in a positive light but this place is a waste of time . I booked the place for price, the gym and location . However there is nothing walkable near, the room price is cheap but the bar /restaurant is NOT .Turned up and was told I could not use the gym at 9 in... More

Was this review helpful? Yes 3
Houston, Texas
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 19, 2013

I have stayed at the Parc twice, each stay was for two weeks or so, The toilet fell of the wall on one stay. The second stay was a disaster. Someone with a safe key ( only hotel staff have this Key) enter my room safe and helped them self to $400.00 dollars. The management never even talked to me... More

Was this review helpful? Yes 2
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Additional Information about Parc Hotel

Address: Via Brolo 2, 37014 Castelnuovo del Garda, Italy
Phone Number:
Location: Italy > Veneto > Province of Verona > Castelnuovo del Garda
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Parc Hotel 4*
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Also Known As:
Parc Hotel Castelnuovo Del Garda

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style
#3 Luxury Hotel in Castelnuovo del Garda
Hotel Class
Number of rooms
153

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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