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Mitsis Rinela Beach Resort & Spa

Travelers' Choice award winner
4.0 of 5
Rinela Beach, Kokkini Hani, Crete 71500, Greece
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Mitsis Rinela Beach Resort & Spa
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Mitsis Rinela Beach Resort & Spa
Mitsis Rinela Beach Resort & Spa
Mitsis Rinela Beach Resort & Spa
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1,922 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, England, United Kingdom
2 reviews
3 of 5 stars Reviewed today NEW via mobile

This is not a 5 star hotel. However the wonderful staff and friendly service made up for it. They seem willing to change and take your comments and feedback on board. The evening entertainment very good kids live it. Thanks to Leon. The kids club also very good and the 2 ladies very helpful and kids really like them. The... More 

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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

This hotel more than lived up to our expectations, rooms and hotel grounds were immaculate. Food was very good for an all inclusive resort. Staff were very friendly and courteous,especially the animation team who worked tirelessly and made evenings at the hotel entertaining.Do not believe any bad reviews for this hotel our experience was overwhelmingly positive in every regard.

Was this review helpful? Yes 4
Motherwell, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Arrived at night,4 adults 4 kids,hotel looked stunning,very welcoming staff,bags taken to rooms,if im honest the 1st rooms we were given faced the front of the hotel...no sea view and along a corridor 1 floor up....not really what we had booked the Rinella for....asked if we could change and pay extra for sea view...told this was no problem but next... More 

Was this review helpful? Yes 3
liarosHeraklion, Υπεύθυνος Σχέσεων με Πελάτες at Mitsis Rinela Beach Resort & Spa, responded to this review

Dear Colin, Thank you for your review. We are delighted to hear that you had an amazing stay in our hotel. We are very glad you enjoyed our animation team, our great beach, our fabulous food, our efficient and friendly staff and the spotless cleanliness of our hotel. Thank you for your recomendations and for choosing our hotel for your... More 

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

I could write many things about our stay (8 to 15april 2015, all inclusive), but i will just point out the main problems found: - in several rooms the AC/heating was not working; - in the main building, most of the bathroom windows open in the hallway, resulting in zero intimacy when having a shower; - free wifi only in... More 

Was this review helpful? Yes 1
liarosHeraklion, Υπεύθυνος Σχέσεων με Πελάτες at Mitsis Rinela Beach Resort & Spa, responded to this review

Dear Constantin, Thank you for your review. We were very glad to have you as our Guest. We hope that you enjoyed our extremely tasty food, our efficient and friendly personel in the reception and in whole hotel generally, our nice beach and spotless cleanliness. As for your remarks i would like to tell you that i have informed my... More 

Senior Contributor
28 reviews 28 reviews
18 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

we spent fabulous 5 days at this resort. the employees made this visit special as no matter where and when they go out of their way for the visitor. the place is good for both young kids and older. it's clean and deserves good attention. 2 small things can and need to be better. wireless is very slow and the... More 

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

The Hotel is very good for families with Children who can enjoy the entertainment program. The Animators are very kind and took care of the kids which perfect for my wife and me to join adult activities. The food and the service are good and the hotel itself is clean. Thank you for the nice holiday.

Was this review helpful? Yes 1
liarosHeraklion, Guest Relations Manager at Mitsis Rinela Beach Resort & Spa, responded to this review

Dear Sir, Thank you for your review. We are happy to hear that you and your family enjoyed your stay in our hotel and managed to join our adult activities organised by our animation team while your children were occupied by the MiniClub. We are glad that you liked the cleanliness of our hotel, its food and service. Thank you... More 

1 review
5 of 5 stars Reviewed 1 week ago

All in all, Rinela Beach Hotel is a great hotel which provides customer excellent servises! It has an incredibly tasteful kitchen with huge variety of food from all over the world. Staff was unbelievably helpful, friendly and warm with everyone in order to make you feel like home. They tried to do all the best for each customer! Obviously, the... More 

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liarosHeraklion, Guest Relations Manager at Mitsis Rinela Beach Resort & Spa, responded to this review

Dear Constantina, Thank you for your warm words. We are glad that you found our hotel great and with excellent customer servises, our cuisine incredibly tasteful and with huge variety of food from all over the world and our staff unbelievably helpful, friendly and warm with everyone. Wea are happy that we managed to make you feel like home. I... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Hotel is excellent we was very happy with the outstanding service extented to us. Animations excellent for the kids to keep entertained with excellent staff to hold kids clubs!! Event nights fresh every night with fun entertainment for the whole family we enjoyed Lion chef animation throughout the holidays. Excellent rooms conditions at all times. Staff all helpful and well... More 

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liarosHeraklion, Guest Relations Manager at Mitsis Rinela Beach Resort & Spa, responded to this review

Dear Jayant, Thank you for your review. We are glad that you found our hotel excellent and our service outstanding. We are happy that you enjoyed our excellent room conditions, our magnificent animation time for Kids and Adults, our superb food service and our helpfull staff with its good knowledge of English. We are delighted that you chose us for... More 

Limassol, Cyprus
1 review
5 of 5 stars Reviewed 1 week ago

It is a lovely hotel, welcoming, rich artistic projects with Leo and his company, rich, quality and great food, all the employees in the slot and the waiters always with a smile, helpful to everyone constantly asking me what drink, cook great . Nick and Helen in Greek tavern welcoming and helpful, the pallikaria who prepare the food in the... More 

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liarosHeraklion, Guest Relations Manager at Mitsis Rinela Beach Resort & Spa, responded to this review

Dear Christakis, Thank you for writing a review about us. We are happy you enjoyed our rich variety of well cooked food, our artistic animation team, our helpful waiters and staff in general. We are delighted to hear that everything was perfect. Thank you for your recommendations and hope to have you back with us soon. Best regards, Julietta Zioga... More 

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

We were lately in Rinela Beach and we had great time. The welcome is great, the staff are helpful. The weather did not help alot as it is the beginning of the season, that is why we want to go back in Summer as the hotel is very good and we can immagine the sea and the animation activities will... More 

Was this review helpful? Yes
liarosHeraklion, Guest Relations Manager at Mitsis Rinela Beach Resort & Spa, responded to this review

Dear Fifibibi69, Thank you for for your kind words. We are appriciated our welcome. We are glad that you found our staff helpful and our rooms clean. We are very happy that you evalueted our hotel as a good one. I informed my managers about your remarks and they took them into serious consideration. Thank you for choosing us for... More 

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