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Mitsis Rinela Beach Resort & Spa

Travelers' Choice award winner
Rinela Beach, Kokkini Hani, Crete 71500, Greece
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1 room 1 guest
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Mitsis Rinela Beach Resort & Spa
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2,209 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (381)
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  • All months
    (2209)
  • Mar-May only
    (732)
  • Jun-Aug only
    (953)
  • Sep-Nov only
    (487)
  • Dec-Feb only
    (37)
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1 review
5 of 5 stars Reviewed yesterday NEW

I went for a long all-inclusive weekend (Wednesday - Saturday) with my wife and 3 kids aged 7, 5 and 1.5 years old. This is our first time in this hotel but defiantly not the last time. From the minute we've entered the Lobby we felt welcomed. Every crew member smiled, greeted us with warm welcome and were very warm.... More 

Was this review helpful? Yes
Dusseldorf, Germany
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

We visited this hotel in 2011. The place is pretty good because it is near to the city of Heraklion. The rooms and the beach are OK. The food and the drinks were from my point of view not good. The drinks doesn't taste like the origins. The food was always the same. Only the pizza and the barbecue was... More 

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Romsey, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We've just returned from a fabulous holiday at the Rinela. We've stayed in several all inclusive hotels across the med over the last few years as we find it works really well with children (ours are now aged 14 & 12) and I would have to say this is one of the best hotels we've stayed in. It had a... More 

Was this review helpful? Yes 1
liarosHeraklion, Guest Relations Manager at Mitsis Rinela Beach Resort & Spa, responded to this review

Dear SarClem, Thank you for your review. You made us feel very proud with your kind words. We are delighted by the fact that you loved our spotless hotel, our excellent, professional, courteous, efficient and always with a smile staff, our comfortable and clean rooms, our well kept gardens and lush in general, our lovely beach and pools, our exquisite... More 

Norwich, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Just back from the Rinella hotel and have to say is one of the the best holidaysI have had with my family. My son 17 and daughter 9 loved it, me and the wife had plenty of time to relax as they were always off doing something. The hotel it self is spotless and as for the staff from reception... More 

Was this review helpful? Yes 3
liarosHeraklion, Guest Relations Manager at Mitsis Rinela Beach Resort & Spa, responded to this review

Dear Daz00026, Thank you for your review. You made us feel very proud with your kind words. We are delighted by the fact that you loved our spotless hotel, our excellent, professional, courteous, efficient and always with a smile staff, our comfortable and clean rooms, our well kept gardens and lush in general, our lovely beach and pools, our exquisite... More 

Bedford
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We have recently returned from a fantastic 2 week holiday to Mitsis Rinela. This was our 2nd time staying at the hotel, the first being 2 yrs ago. It hasn't changed at all in that time. Only 15 mins transfer from the airport. Regular bus just 4 euros return to Heraklion- Good Value. The staff are all smiles, and cannot... More 

Was this review helpful? Yes 1
liarosHeraklion, Guest Relations Manager at Mitsis Rinela Beach Resort & Spa, responded to this review

Dear Bob, Thank you for your review. It is a great pleasure for us to have such guests as you in our hotel. We are delighted to know that you enjoyed our simple but comfortable rooms, our well maintained gardens and facilities, our hotel's convenient location our sandy and safe beach, our lovely pools, our extraordinary waiters and staff in... More 

Giv'atayim, Israel
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

First of all let me begin by saying that everyvody (well, mostly anybody) knows that hotels in Greece does not have the same rating system as the rest of Europe. Having said that - do not try to compare it to 5 stars hotels in Europe, but to other hotels in Greece. This hotel has its up sides and down... More 

Was this review helpful? Yes 2
liarosHeraklion, Guest Relations Manager at Mitsis Rinela Beach Resort & Spa, responded to this review

Dear Uri, Thank you for your review. It is a pleasure to have such guests as you in our hotel. We are delighted to know that you had an enjoyable stay and liked our hotel, its cuisine, its facilities, top service, its cleanliness in general, its crystal clear sea, our entertainment activities and shows and of course its extraordinary, friendly,... More 

1 review
5 of 5 stars Reviewed 1 week ago

Just got home and had a fabulous holiday was a beautiful, friendly and immaculately clean situated resort with lovely pools restaurants, bars , views , rooms and a fantastic animation team that gave us laughs, giggles fun , fitness , games and a whole lot more. All I can say is a massive thank you too you all from reception... More 

Was this review helpful? Yes
liarosHeraklion, Guest Relations Manager at Mitsis Rinela Beach Resort & Spa, responded to this review

Dear Claire, Thank you for your review. For us it was a great pleasure to have you with us. We are very glad that you liked our hotel and its facilities, our beautiful and sandy beach, our comfortable and clean rooms, our restaurants with their delicious and of big variety cuisine, our adorable animation team its their interesting daily activities... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

We've just got back from a weeks holiday at this hotel and it was fantastic pools were clean bar staff and restaurant staff very friendly rooms clean and u get a free mini bar which was a good as we had cold water and pop and beer as soon as we got there the high light has to be the... More 

Was this review helpful? Yes
liarosHeraklion, Guest Relations Manager at Mitsis Rinela Beach Resort & Spa, responded to this review

Dear Gsunny, Thank you for your review. We are very proud with the fact that you had a wonderful time in our hotel. We are pleased that you appreciated our well maintained territory, our top service, our welcoming and helpful staff, our beautiful and clean pools and beach, our tasty food and snacks, our lovely rooms and amusing animation team.... More 

Kent
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We arrived as a family of 8 at the end of July. When checking in you would think you would be welcomed to this hotel by the reception staff, but how wrong can you be, they were rude and made you feel you should leave straight away. This happened to all parties that arrived within our group not just us.... More 

Was this review helpful? Yes 2
liarosHeraklion, Guest Relations Manager at Mitsis Rinela Beach Resort & Spa, responded to this review

Dear Trroy, Thank you for your review. We are delighted to know that you found our hotel complex nice, our gardens and lush in general beautiful, the views lovely and our chambermaids along with our waitresses pleasant. Now please allow me to sort you out some issues concerning our hotel. Our hotel is officially awarded with five stars because it... More 

Manchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Firstly, almost all the staff at the hotel were fantastic. However we had a terrible holiday because it is simply too crowded, there are too many people for the facilities. You have to get up at 6am to reserve sunbeds. The first day we managed to do this (day 4) when we got down to the beach after breakfast we... More 

Was this review helpful? Yes 2
liarosHeraklion, Guest Relations Manager at Mitsis Rinela Beach Resort & Spa, responded to this review

Dear Bimbambon, Thank you for your review and for the useful information you gave us. For us it is very important to know the opinion of our guests since this helps us become better. I would like to inform you that I have reported all your comments to my managers and was told that they will be taken into serious... More 

Hotel Review Summarization

What travelers say

  • Animation Team(31)
  • Chinese restaurant(16)
  • Main pool(11)
  • Sea view(10)
  • Very good(10)
  • Superior room(4)
  • Waiter service(3)
Questions? Get answers from hotel staff and past guests. Ask a question

1,765 photos of this hotel

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Pool/beach area (390)
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Hotel & grounds (444)
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Room/suite (164)
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Dining (76)
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View from room (120)
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Family/play areas (20)
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Business center/function rooms (2)
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Videos (1)
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Other (458)

Management photos: Courtesy of the property manager

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Pool/beach area (9)
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Hotel & grounds (17)
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Room/suite (5)
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Dining (12)
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Family/play areas (1)
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View from room (7)
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Other (6)
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