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Mitsis Rinela Beach Resort & Spa

Travelers' Choice award winner
Rinela Beach, Kokkini Hani, Crete 71500, Greece
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Mitsis Rinela Beach Resort & Spa
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Mitsis Rinela Beach Resort & Spa
Mitsis Rinela Beach Resort & Spa
Mitsis Rinela Beach Resort & Spa
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2,143 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (377)
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW

Arrived at the hotel 9.30pm to be told no room for us, we was driven 30 min down the road to another hotel, to be dumped outside and told somebody would pick us up 11 in the morning. Got to are hotel the next day. Rude staff. No sun beds left all week. Main restaurant was packed. Food was not... More 

Was this review helpful? Yes 2
Scotland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Initially a bit sceptical about going to Crete due to the Euro issue, however I am delighted I went, this is the second time I and my family have been to a Mitsis hotel,we chose it following our stay in another Mitsis hotel in Kos (Norida Beach) last year again another fabulous resort , all I can say is the... More 

Was this review helpful? Yes 2
liarosHeraklion, Guest Relations Manager at Mitsis Rinela Beach Resort & Spa, responded to this review

Dear BigAlanScotland, Thank you for your review. We are honored by the fact that you like the Mitsis Hotels Group. It pleases us to know that you had a fantastic stay in our hotel and that you appreciated so much our extraordinary staff and excellent all inclusive complex, our comfortable rooms, our lovely pools and wonderful beach, our exquisite food,... More 

southampton
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

I try to be as honest as possible when writing my reviews so here goes... Arrived at hotel to a very hot reception no air con Staff rude Got to room which for 2 adults 2 children was small and a rusty camp bed for the 4 th bed air con worked fine and was a relief in the heat.... More 

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Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

As the title suggests this is certainly not a 5 star resort. Myself and my husband visited for a weeks stay first week of June. The negative points were: Nowhere near enough sunbeds by the pool or the beach, guests were reserving beds from early morning because of this. We could not even spend one day on the beach because... More 

Was this review helpful? Yes
liarosHeraklion, Guest Relations Manager at Mitsis Rinela Beach Resort & Spa, responded to this review

Dear CGill1, Thank you for your review. Getting a negative comment for us is an opportunity to become even better. We are happy to hear that you appreciated the cleanliness of our hotel in general, our lovely animation team and for considering us to be a nice resort for families with small children. We are glad that we managed to... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Good and clean hotel, staff was very helpfull and friendly. Althaugh only one minor point. When we wanted to make a reservation for the chinese restaurant it was not possible because we were a party of five and there were only tables for 2 and 4 persons. If i asked to put some tables together, it was impossible to do.... More 

Was this review helpful? Yes 1
liarosHeraklion, Guest Relations Manager at Mitsis Rinela Beach Resort & Spa, responded to this review

Dear Aldemu, Thank you for your review. It was a pleasure to have you with us. We are very happy to hear that you liked our nice and clean hotel, our very helpfull, professional and friendly staff, the tasty food in our Main Restaurant, our excellent and with a sense of humor bartenders and waiters. Thank you for choosing Rinela... More 

Birmingham, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here in a bungalow type accomodation and would strongly recomend it.staff polite and very helpful rooms very clean and towels linen etc changed daily lots of restauranrs around if you want a change of food as can get a bit repetative. All in all.a grt holiday

Was this review helpful? Yes
liarosHeraklion, Guest Relations Manager at Mitsis Rinela Beach Resort & Spa, responded to this review

Dear Elaine, Thank you for your review. The fact that you had a great stay makes us very proud. We are happy that you enjoyed your room type, the cleanliness of our hotels in general, the everyday service by our chambermaids, our three restaurants with their tasty food and our polite and always helpful personel. Thank you for entrusting us... More 

moddin
Level Contributor
29 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 212 helpful votes
5 of 5 stars Reviewed 1 week ago

i left this hotel today with a feeling i could spend another week here easily. the mistis rinela stand out in many things the best of which are the superbly trained and helpful staff. getting this service with a smile and blessing of "calimera/calispera" made me feel like a king or a duke at the least. the food was actually... More 

Was this review helpful? Yes 2
liarosHeraklion, Guest Relations Manager at Mitsis Rinela Beach Resort & Spa, responded to this review

Dear Amotz, Thank you for your review. It was a great pleasure to have you as our guest. The fact that you had an enjoyable stay and loved our exquisite and varied cuisine, our magnificent sea view rooms, our beautiful, sandy beach and our courteous and very professional personel who is always witha a smile ready to provide you with... More 

Greater London, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The rooms were pleasant, the staff were nice and always helpful. The free wifi is used by loads of people so is very slow at night. The pools are a decent size. At night you may sometimes have to wait for drinks to come at the bars because it is so busy. The entertainment and the provision for sports such... More 

Was this review helpful? Yes 1
liarosHeraklion, Guest Relations Manager at Mitsis Rinela Beach Resort & Spa, responded to this review

Dear John, Thank you for your review. We are proud to know that you enjoyed our pleasant and comfortable rooms, our nice and helpful staff, our beautiful sea and pools, our hotel's facilities, our lovely animation team and the convenient location of our hotel which is suitable for journeys around Crete. Thank you for entrusting us your vacation and hope... More 

Wrexham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Me and my wife's age just got back from a one week stay here and we loved it! The food was great in both the main restaurant and the Greek restaurant (didn't try the chinese, heard it was nice though). Room was perfect no issues with shower/toilet and air conditioning was nice and cold! On our first night we had... More 

Was this review helpful? Yes 1
liarosHeraklion, Guest Relations Manager at Mitsis Rinela Beach Resort & Spa, responded to this review

Dear Ian, Thank you for your review. It was great to have you and your family as our guests. We are delighted to know that you all had a magnificent stay and enjoyed our hotel facilities, our excellent Spa treatments, our delicious cuisine offered in all our restaurants, our energetic and amusing animation team and our high professional and extremely... More 

Merseyside
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago via mobile

Couldn't get near the sea,as beach crowded and never any sun loungers available. Blaring thumping music at poolside bar and doors to the rooms always slamming meant we didn't relax in the hotel. The hotel itself is well maintained,the staff friendly and helpful,but I feel this kind of all inclusive deal is more suited young families,looking for a lively ,fun... More 

Was this review helpful? Yes
liarosHeraklion, Guest Relations Manager at Mitsis Rinela Beach Resort & Spa, responded to this review

Dear Moira, Thank you for your review. We are glad that you appreciated our well maintained hotel and our friendly and helpful staff. As for the sunbeds I would like to inform you that we as a hotel are against of their reservation, but as you understand this is up to each guest's comprehension. As for the entairtainment programms, this... More 

Hotel Review Summarization

What travelers say

  • Animation Team(31)
  • Chinese restaurant(16)
  • Main pool(11)
  • Sea view(10)
  • Very good(10)
  • Superior room(4)
  • Waiter service(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Hotel & grounds (17)
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Dining (12)
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