We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 21 Velingrad hotels

Balneo Complex Saint Spas

97 "Nikola Vaptsarov" st., Velingrad 4600, Bulgaria
Hotel amenities
Save Saved
You added Balneo Complex Saint Spas to your Saves list
Balneo Complex Saint Spas
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
66%
Ranked #3 of 21 hotels in Velingrad
A recent review
4 of 5 stars reviewed 2 weeks ago
GHAmbassador Blagoevgrad, Bulgaria
  • Overview
  • Reviews (27)
  • Photos (53)
  • Amenities
  • Q&A
  • Room tips (10)
  • More
Write a Review

27 people have reviewed this hotel

Traveler rating
    13
    5
    6
    2
    1
See reviews for
11
7
1
3
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Russian first
  • Spanish first
  • Any
English first
Blagoevgrad, Bulgaria
2 reviews
4 of 5 stars Reviewed 2 weeks ago

I spent a weekind at Saint Spas last September. I enjoyed the Spa and i find the water just perfect. I also got a treatment in the relax are and it was good one. If you can choose get a River view, the lady from the reservation was so nice to offer me and i got it.

Was this review helpful? Yes
Sofia, Bulgaria
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed May 3, 2014

Stayed in Balneo Complex Saint Spas on a business trip for three days in November. Yes, the hotel fulfills minimal criteria of Bulgarian requirements for a five-star hotel. But nothing more in my opinion. I found the staff haughty or at least unfriendly (not all of them of course). The towel boy at the pool area was very rude, not... More

Was this review helpful? Yes 2
Boyan A, Director of Sales at Balneo Complex Saint Spas, responded to this review

Dear BaiIvan, Thank you for your time to review our hotel! I am sorry to hear you had stomach problems, this is the first time I hear this. I hope it all passed quickly. We are constantly working on training our staff and we will try even harder to address the specifics that you pinpointed. Thank you, More

Sofia, Bulgaria
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 22, 2014

Spacious rooms with high seilings, balconee lets you feel the mountain breeze, lobby was properly decorated for Easter. We visited this hotel for 1 night, it was full with happy families. Smiling kids were playing around.

Was this review helpful? Yes
Boyan A, Director of Sales at Balneo Complex Saint Spas, responded to this review

Dear kirillevterov, Thank you for your review for our hotel! Every Easter we make special arrangements for kids showing decoration of Velingrad Easter eggs. You can find some pics in our FB profile. Sincerely, More

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 31, 2014

Having stayed in many hotels in Bulgaria, including several in Velingrad, this is not 5 star. It is more of a 3 to 4 star. Location is ok, pool is small for the size of hotel and it gets very busy in there. Lack of loungers around the pool. Food is ok but not great, even if you are first... More

Was this review helpful? Yes 1
Boyan A, Director of Sales at Balneo Complex Saint Spas, responded to this review

Dear Diana W, Thank you for reviewing our hotel. I am afraid nothing of what you wrote here is correct, as if you are describing another hotel. The pool is 20 m long, there are sun-beds all around the pool area (actual hotel pictures show this), food is warm if it needs to be (according to food), and we have... More

Sofia
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 24, 2014

This hotel promotes itself like 5 stars, but it's 3 or 4 stars. The hotel is big enough, but the SPA zone is too small for this capacity of people. All rooms and common areas are worn out (we visited double and apartments). The rooms are clean and warm. The SPA zone is warm, but not clean: the sauna was... More

Was this review helpful? Yes
Boyan A, Director of Sales at Balneo Complex Saint Spas, responded to this review

Dear Ivan0va, Thank you for reviewing our hotel! Let me add some comments to your notes: 1. The hotel is 5 stars as per all Bulgarian regulations as it should be. 2. The SPA area includes total of 23 cabinets for all sorts of procedures and therapies, the total area of the wellness, SPA and medical zones is 3000 sq.... More

Sofia, Bulgaria
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 24, 2014

Great Spa experience - good size pool for swimming,quality mineral water in the pool ( felt difference on my skin and hair within two days), great water temperature - suitable for soaking and swimming. For swimmers it is best to stay at this hotel when there are not too many people there as otherwise there are too many people soaking... More

Was this review helpful? Yes 2
London, England
Reviewer
5 reviews 5 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 22, 2014

SUMMARY: This hotel promotes itself as a 5-star luxury hotel. By Bulgarian standards it may be (though in Bulgaria 5 stars are awarded mainly on the basis of physical facilities, e.g. number of light bulbs in the bathroom) but by western standards it would only qualify as a 3- or maybe 4-star business hotel. However, the mineral water swimming pool... More

Was this review helpful? Yes 1
Sofia, Bulgaria
1 review
5 of 5 stars Reviewed November 28, 2013

I have spent 3 different vacations in this hotel and finally I feel obliged to write some nice words about the pleasant and relaxing atmosphere there. I should first say I bought special vouchers for discount prices from an Internet site, and second – these were absolutely excellent prices for the offered services. The rooms: The double rooms are spacy... More

Was this review helpful? Yes
Boyan A, Director of Sales at Balneo Complex Saint Spas, responded to this review

Dear Relentless S, Thank you indeed for your detailed review! I am absolutely delighted to find out that our guests come again and again and are so satisfied by our services. We do have harder pillows, but since they are a matter of taste and hence - on request, I will make sure for your next stay that you have... More

Sofia, Bulgaria
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 4, 2013

That's the first 5 star hotel I've stayed in. So I do not have the 5 star background. And I am not a very demanding customer and probably lack the expectations that someone more experienced would have. We liked the room, the staff, breakfast and the spa amenities. The pool and jacuzzi with mineral water were outstanding. We spent a... More

Was this review helpful? Yes
Boyan A, Director of Sales at Balneo Complex Saint Spas, responded to this review

Dear Monk M, Thank you for reviewing our hotel here! I am glad you enjoyed your stay in the quiet setting of Saint Spas. Sincerely, Boyan More

Basel, Switzerland
Contributor
12 reviews 12 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed October 24, 2013

This is nothing more than a POOR 4 star hotel. Do not go there if you expect anything more than that. When we arrived there was no bell boy to meet us. We had to ask for someone to help us with the luggage and we had to wait. The receptionist did not even lift his head when we approached... More

Was this review helpful? Yes 2
Boyan A, Director of Sales at Balneo Complex Saint Spas, responded to this review

Dear doinsl, Thank you for reviewing our hotel! I am glad to see a profound opinion in various aspects of the hotel service. I believe you will agree that the complimentary services are the hotel's choice and matter of price for the service paid. Even more the price is a function of the extra services we are able to offer,... More

Owners: What's your side of the story?
If you own or manage Balneo Complex Saint Spas, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Balneo Complex Saint Spas? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Balneo Complex Saint Spas

Address: 97 "Nikola Vaptsarov" st., Velingrad 4600, Bulgaria
Location: Bulgaria > Pazardzhik Province > Velingrad
Price Range (Based on Average Rates): $
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Booking.com, Priceline, BookingOdigeoWL, Otel and Hotels.com so you can book your Balneo Complex Saint Spas reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

53 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (42)
Viewed
Dining (30)
Viewed
Hotel & grounds (5)
Viewed
Pool/beach area (3)
Viewed
View from room (2)
Viewed
Room/suite (1)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (12)
Viewed
Room/suite (1)
Viewed
Other (11)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#2 Spa Hotel in Velingrad
Official Description (provided by the hotel)
The Saint Spas Balneocomplex is the newest five-star complex in Bulgaria, fully supplied with mineral water. It is located at a place of the same name, at the end of the town, in the Chapinska river valley, among pine-tree hills, wide velvet meadows, crystal blue sky and south Rhodopean sun…the Orpheus mountain. It is a piece of the Earth that was blessed with a healing gift, known even before the ancient times with its Roman and Turkish baths and described later in the travel notes of Aleko Konstantinov and Ivan Vazov. Here is located the biggest mineral spring in the town - the Radonova bath, as well as one of the wonders of the Bulgarian nature – the Kleptuza Karst spring – the biggest at the Balkan Peninsula. The hotel part of the complex has 105 standard rooms, 4 VIP studios and 115 luxurious apartments – attractive as design and color decision, with heavenly views southwards and northwards towards the awesome Rhodope Mountains. All rooms in the hotel are equipped with LCD TVs, mini-bars, Internet, telephones in the bath, as well as in the room. Outdoor and indoor car park for 120 cars. The following zones have been differentiated in the complex: Entertainment facilities with main Restaurant for 300 people, Restaurant-terrace for 100 people, Cafe-terrace for 50 people, Panorama bar restaurant for 80 people, Lobby-bar for 60 people, Gambling room, Computer room, Kids corner, Fitness, Beauty center, Tourist agency.Business zone with Business center and 2 Conference halls for 30 and 200 people. The halls are equipped with flip charts, white boards and multi players. Wellness zone with big and small (kids) indoor swimming pools with mineral water, Finnish sauna, sauna with chromo-therapy, steam bath, room for relax, Fresh and vitamin bar. SPA zone with 2 rooms for cosmetic treatments, 15 massage rooms and 6 rooms with bath-tubes, Egypt bath, Turkish bath, solarium. Medical zone with rooms for Physiotherapy, Cardiology and Internal medicine, Gynecology, Surgery, Gastroenterology, Urology and Dermatology, laboratory, hall for Kinesitherapy, therapeutic room, rooms for lye treatments, light therapy, ultrasound, inhalations, water therapy. Entertainments Sports tournaments in bridge, chess and backgammon, table tennis, water polo can be organized in the complex. You can visit the sports schools and courses in swimming – individual and group classes, Bulgarian national dances, callanetics, underwater gymnastics in groups. Experienced professionals who work in different animation programs will carry out for your children. For your tourism and recreation outside the complex you may receive more information in the tourist agency of "Sirona Tour". ... more   less 
Number of rooms
230

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer