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Novotel Bangkok Suvarnabhumi Airport

4.0 of 5 999 Moo 1, Suvarnabhumi Airport Hotel Building | Nongprue, 10540, Thailand
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Novotel Bangkok Suvarnabhumi Airport
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Novotel Bangkok Suvarnabhumi Airport
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3,633 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Novotel Bangkok Suvarnabhumi Airport
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Kent, UK
Top Contributor
51 reviews 51 reviews
14 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed August 9, 2011

Stayed with my family for one night. Had two inter-connecting rooms. Rooms lovely. Restaurant food quality great. Lovely buffet breakfast. As it's the only airport hotel actually at the airport, there is no direct competition. I suspect this is why the room prices are higher than what you might expect. Would benefit from a direct walkway from the terminal (only... More 

Was this review helpful? Yes 1
qualitymgr, Quality Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review

Dear Sir/Madam, Thank you for sharing your comments. We are glad that our location, attentive staff, and breakfast satisfied your needs. We are looking forward to having you and your family stays with us in the near future. More 

A TripAdvisor Member
5 of 5 stars Reviewed August 8, 2011

The Novotel is handy to airport and very comfortable, I have stayed there many times enroute to Chiangrai. I know this is not your problem but I always have difficulty in finding gate 4 at the airport.

Was this review helpful? Yes
qualitymgr, Quality Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review

Dear Sir/Madam, It is excellent to hear that we are always your chosen choice of hotel when you transit through Bangkok. In regard to your comment of the gate 4 at the airport terminal, right now we have another hotel counter at the level 2 gate 2 which will be more convenience for all guests. Thank you once again and... More 

A TripAdvisor Member
5 of 5 stars Reviewed August 7, 2011

A Swimming pool is good. I like so much. and So polite people. If you can book in swimming pool side it's so good. But I don't like care park and not have time for free stamp. Just like 15 min free don't need to stamp for pick up or sent.

Was this review helpful? Yes
qualitymgr, Quality Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review

Dear Sir/Madam, Thank you for sharing your experience. It is always a pleasure to receive a positive comment. We appreciate your very constructive comments we took note of the points of dissatisfaction and are very pleased to learn that overall you had a pleasant stay. We are looking forward to see you soon. More 

Richland, Washington
Top Contributor
52 reviews 52 reviews
14 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed August 7, 2011

I have stayed here numerous times passing through Bangkok on my way to other places. While it might not be most convenient for tourist stops, its a beautiful place that does a great job catering to business travelers. They have a quick shuttle near door 4 of the baggage area. Someone is always there to greet you and handle your... More 

Was this review helpful? Yes
qualitymgr, Quality manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review

Dear Sir/Madam, Thank you very much for your depth view with our hotel. It is always a great pleasure to know that you have had a good time with us and we're appreciated your continued support to our hotel. We hope we will have the pleasure of welcoming you again soon. More 

Senior Contributor
40 reviews 40 reviews
21 hotel reviews
86 helpful votes 86 helpful votes
1 of 5 stars Reviewed August 6, 2011

We have stayed at this hotel three times and, after our most recent experience, it will be our last. In fact, I don't know why we didn't give up after our first stay - we booked a 4 hour stopover and, at check-in, they said the room wasn't ready and could we wait an hour! The reception staff are slow... More 

Was this review helpful? Yes 2
qualitymgr, Quality manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review

Dear Sir/Madam, Thank you for taking the time to tell us about your experience. Please allow us to express our sincere apologies. We always strive to provide a superior service experience for every customer and regret that your check-in was not up to the standard but are grateful for your comments as we have used your feedback for additional training.... More 

Tbilisi, Georgia
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed August 6, 2011

Super convenient location, they make it even better with great shuttle service. While I stayed less than 12 hours, I found the amenities and food to be excellent and the sleep was perfectly quiet and restful, just what i needed. To me the only downside was the charge for internet. By now hotels should do better.

Was this review helpful? Yes
qualitymgr, Quality Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review

Dear Sir/Madam, We are delighted to hear you were happy with the service provided in the hotel. As we are constantly working hard to ensure we provide excellence in service. Your constructive comment will certainly enable us to improve the quality of our service to better meet the needs of our guests. Thank you very much and we look forward... More 

Sydney, Australia
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 4, 2011

I would stay here again, even on a several day stopover in bangkok. I stayed in 4 hotels on a recent thailand trip and this wasthe top of the list. THe foyer is impressive. THere is a shuttle service to take you to the aiport after you check out. I checked out at 520am! THe room service menu is extensive.... More 

Was this review helpful? Yes
qualitymgr, Quality Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review

Dear Sir/Madam, Thank you for your feedback. We are delighted to hear you were happy with the service provided in the hotel. As we are constantly working hard to ensure we provide excellence in service; your response is very much appreciated. Your constructive comment will certainly enable us to improve the quality of our service to better meet the needs... More 

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Additional Information about Novotel Bangkok Suvarnabhumi Airport

Address: 999 Moo 1, Suvarnabhumi Airport Hotel Building | Nongprue, 10540, Thailand
Phone Number:
Location: Thailand > Samut Prakan Province > Bang Phli
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Bangkok Suvarnabhumi Airport 4*
Number of rooms: 612
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Also Known As:
Novotel Suvarnabhumi Airport Hotel Racha Thewa
Novotel Hotel Suvarnabhumi Airport
Novotel Hotel Bangkok
Novotel Bangkok Airport
Bangkok Novotel

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