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Novotel Bangkok Suvarnabhumi Airport

999 Moo 1, Suvarnabhumi Airport Hotel Building | Nongprue subdistrict, 10540, Thailand
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1 room 1 guest
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Novotel Bangkok Suvarnabhumi Airport
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4,174 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Novotel Bangkok Suvarnabhumi Airport
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Seattle, Washington
2 reviews
1 of 5 stars Reviewed November 18, 2012

While traveling to Myanmar we transited Bangkok twice. Each time the check in line was 30 or 40 people and took 45 minutes the first night and 35 minutes the second. After 14 hours on a plane it was extremely unpleasant. I never saw less than 10 people waiting. On the first night there was no internet service The hotel... More 

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qualitymgr, Quality Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review

Dear Sir/Madam, Thank you for taking the time to tell us about your experience. Please allow us to express our sincere apologies. We always strive to provide a superior service experience for every customer and regret that our performance was not up to the standard but are grateful for your comments as we have used your feedback to address the... More 

Auckland Region, New Zealand
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed November 17, 2012 via mobile

When transiting for a number of hours, this is the ideal location to recharge. I had a 12 hour layover do booked a day room and it was bliss. The hotel is a 5 minute walk from the arrival hall, but don't bother as it is too hot and there is a frequent shuttle. The Novotel has a desk near... More 

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Sydney, Australia
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed November 16, 2012

The hotel has a shuttle from the airport, but in fact is a very short walk if you don't have a lot of luggage. Check-out is 24 hours after check-in which is very nice! The room was clean and comfortable. The hotel is large with friendly helpful staff. Location is excellent for the airport, but not the centre of Bangkok.... More 

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A TripAdvisor Member
3 of 5 stars Reviewed November 16, 2012

We were ushered in to the business centre for premium check in - but it is less than premium service - long wait (especially when you have children waiting to check in after 9 hours of flight), and no welcome drinks. The room is reasonably clean but the carpet needs upgrading. Breakfast is OK but the hotel rate is high... More 

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Lincoln, United Kingdom
Level Contributor
117 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed November 16, 2012

We struggled to find directions to this hotel from the airport on arrival. They provide a shuttle bus but we only found that out from the Shangri-la rep. Because I am a member of LeClub checkin was laborious. All we wanted to do was get to our room and the receptionist took out passports and went off with me hot... More 

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Denver, Colorado
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed November 16, 2012

With a midnight arrival and an early flight the next morning, I was looking for a conveniently located hotel. Although a little pricey by BKK standard, The Novotel is very close and only a 5 minute (underground) walk, if you arrive before midnight. But caution: The walkway is not marked and not open after midnight, because it uses the train... More 

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London, United Kingdom
Level Contributor
63 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed November 16, 2012

I stayed here during transit from Hong Kong to Singapore and found the room pleasant but the check in staff rude. When I arrived at the desk, they could not find my booking and I was forced to find evidence that I had booked and paid in advance. Even although the booking had been made in my correct name their... More 

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qualitymgr, Quality Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review

Dear Sir/Madam, We do understand how frustrated you must have been experiencing difficulties in communicating and rude manners of our staff. We are truly sorry for the frustration and regret any inconvenience we may have caused you for the disturbing experience that you had countered upon your arrival. Please be assured that the result of your feedback will be shared... More 

Papeete TAHITI
Level Contributor
75 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed November 15, 2012

Spent just one night at the Novotel Suvarnabhumi Airport Hotel. The room was well appointed with a confortable bed. It is really convenient to be near the airport when you have a very early departure. One thing I hate is being charged for internet when you have small resorts or bed and breakfast that will garantee free wifi in your... More 

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Hotel Review Summarization

What travelers say

  • Shuttle buses(31)
  • Very good(19)
  • Swimming pool(12)
  • Buffet breakfast(6)
  • Overnight stay(5)
  • Thai restaurant(4)
  • Free internet(4)
  • Rooms are clean(4)
  • CUSTOMER SERVICE(3)
  • Executive floor(3)
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