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All 4 Bang Phli hotels

Novotel Bangkok Suvarnabhumi Airport

4.0 of 5 Hotel   |   999 Moo 1, Suvarnabhumi Airport Hotel Building | Nongprue, 10540, Thailand
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Ranked #1 of 4 Hotels in Bang Phli
A recent review
3 of 5 stars reviewed yesterday
SamBAustralia Australia
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3,430 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
23 reviews 23 reviews
19 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed yesterday NEW

We were not planning on staying at this Hotel but due to mechanical problems with our aircraft we found ourselves being bussed there from the airport at 2.30 am. My initial impression of the Novotel was not good, although I will admit I was not at my best at that hour. Once out of the elevator we could smell stale... More

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Senior Contributor
21 reviews 21 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed yesterday NEW

Lovely Hotel, under trying circumstances the staff coped very well. 300 of us were offloaded for 2 nights due to a malfunction on a Jetstar plane which I feel Jetstar did the right thing to be absolutely sure the plane was fixed. Nice foyer area and pool but the rooms were a trifle tired and carpeted everywhere except the foyer... More

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Bergen, Norway
Senior Contributor
30 reviews 30 reviews
23 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

The main (only) point of this hotel, is to catch up on some sleep in-between flights to/from Bangkok. When it fails at this, there is not much left to rate. During the night the air condition broke THREE times. First time at 2am, starting to make a horrible noise waking me up and probably the naighbours as well (it was... More

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Los Angeles, California
19 reviews 19 reviews
19 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Had to fly into Bangkok for one night so we decided to stay at an Airport hotel. Won't go into great detail, but even though this is a relatively new hotel, its already starting to look tired. Beds are too soft, pillows are too hard and shower has a strange tap that sticks out so you keep banging into it... More

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Hat Yai, Thailand
Senior Contributor
48 reviews 48 reviews
25 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

As I am flying from the airport early in the morning I decided try the Novotel at Suvarnabhumi Airport again. Same as last time, disappointing. It is a big hotel completely devoid of character, this also transfers through the staff. In a place renowned for the 'smile' and general high quality of service this property has none of that. The... More

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QualityMgr, Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review

Dear Geoffeddon, Thank you for sharing your experience. Your feedback is extremely valuable to us as it helps us improve the quality of our service. Your comments have certainly raised many areas of concern that need to be addressed and will inspire harder in servicing our guests. Thank you again fro sharing your concerned and we look forward to seeing... More

Perth, Australia
5 reviews 5 reviews
5 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

We have stayed at the Novotel Suvarnabhumi a few times and each time has been fantastic. Very easy to get the shuttle, great location and lovely service throughout the hotel. The breakfast always has lots of variety and the spa treatments are wonderful. Rooms are lovely and clean, and the bathrooms are very modern. Will be back again.

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Geelong, Australia
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

At almost $250 US per night you would expect good service and breakfast included . We got neither . My advice ( as a very seasoned traveller ) is give this hotel a big miss . Their online booking service is a joke as is the shuttle service from the airport . Hang your head in shame ACCOR !

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QualityMgr, Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review

Dear Roger G, Thank you for taking the time to sharing your experience on your recent visit to our hotel. As we are constantly working hard to ensure we provide excellence in service; your constructive comment will certainly enable us to improve the quality of our service to better meet the needs of our guests. We very much hope we... More

2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We arrived late on the 2nd sept and stayed till 7 am on 3rd , we never used our Visa Card accept at Novotel reception as a bond hold for our room . When we checked our Visa at home , $90.00 NZ or 2180 BT was taken off or Visa by Nopporn Pharmacy in Bangkok . We went to... More

Was this review helpful? Yes 3
QualityMgr, Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review

Dear Odetteodette, We have reviews your feedback and did research on Nopporn Pharmacy, it is located in Surathani, Panghan Island according to your review that you have visited to Suratthanee Pangan Island. However, we would like you contacting us directly to clarify this matter. More

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Location: The hotel with Excellent Location, 7 minutes walk from the airport via the underground access connecting from the Airport Express Rail Station. Can also access by Shuttle Bus from arrival floor of BKK airport with service every 10 minutes. Breakfast: variety of choices but the quality is average. Room: Classic business hotel room.

Was this review helpful? Yes
11 reviews 11 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Had a very good stay at the hotel, was expecting to find a very basic transit hotel. Had the full benefits of a normal 5 star hotel and a great breakfast. The hotel was very quiet despite all the movement around. I would recommend this hotel anytime if you have a layover for a long period.

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QualityMgr, Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review

Dear Lowell C, Thank you very much for your view with our hotel. It is always a great pleasure to know that you have had a good time with us. We hope we will have the pleasure of welcoming you again soon. More

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Additional Information about Novotel Bangkok Suvarnabhumi Airport

Address: 999 Moo 1, Suvarnabhumi Airport Hotel Building | Nongprue, 10540, Thailand
Phone Number:
Location: Thailand > Samut Prakan Province > Bang Phli
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Bangkok Suvarnabhumi Airport 4*
Number of rooms: 612
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Also Known As:
Novotel Suvarnabhumi Airport Hotel Racha Thewa
Novotel Hotel Suvarnabhumi Airport
Novotel Hotel Bangkok
Novotel Bangkok Airport
Bangkok Novotel

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