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Novotel Bangkok Suvarnabhumi Airport

999 Moo 1, Suvarnabhumi Airport Hotel Building | Nongprue subdistrict, 10540, Thailand
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Novotel Bangkok Suvarnabhumi Airport
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3,996 Reviews from our TripAdvisor Community

Traveler rating
    1,465
    1,595
    601
    218
    117
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712
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (447)
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Robina
Contributor
11 reviews 11 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed yesterday NEW

The hotel was very comfortable had everything you need but what made my review only a 3 was the full breakfast. It opens at 3.00am we went down at 4.15 and everything in the cooked breakfast was stone cold. It looked like they had all been sitting there since 5. The coffee machine poured just warm coffee. The muesli was... More 

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Reading
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed yesterday NEW

The only reason we stay at this hotel is because we often only have 20 hours before our departing flight from BKK to London, and the hotel is right next to the main terminal. The spa is excellent too. Other than that, this hotel is not great - whilst the rooms are large and clean, the furnishings are basic. The... More 

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Vancouver, Canada
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed one night for a layover. Free shuttle is a very short ride. Happy Hour which was nice. Comfortable clean room with good bed. Pleasant staff with easy check in and out. Ordered room service and the food was good. Breakfast buffet was good too. We will stay here again for sure while in transit.

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QualityMgr, Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review

Dear Wendy R, It is always a pleasure to receive positive feedback. We are glad to know that you had a wonderful stay with us! I will share your comments with our team and we look forward to welcome you for your next visit here in BKK. More 

United Kingdom
Contributor
16 reviews 16 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is my 3rd stay at the Novotel Suvarnabhumi Airport, and was very satisfied again. The check in staff were very friendly and helpful, they gave us a smoking room, but that was changed straight away, and our luggage moved with a smile . There is no plane noise at all, despite this being a very busy airport, which is... More 

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QualityMgr, Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review

Dear Anthony B, We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More 

Senior Contributor
27 reviews 27 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

I had an awful experience here. Despite checking in and leaving my passport with reception on arrival, half an hour later I was disturbed when concierge walked into my room thinking it was vacant. After dinner I could not access my room because they "had no record of me". I pleaded to find out what happened to my passport and... More 

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QualityMgr, Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review

Dear travellin-28, We sincerely regret to learn that your stay was not a pleasant one. Your feedback is caused us a deep concerned and to prevent future occurrence, for this reason we would like you to contact at info@novotelairportbkk.com to rectify the incident happened. More 

Perth, Western Australia
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

3rd time we have stayed here since 2011 for over night on way to Europe just to break the journey. Great Hotel at the Airport with 24 hour room accommodation (24 hr from time of check in to time of check out) regardless of time of day as one nights stay. Avoids those odd hours checking in and having to... More 

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QualityMgr, Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review

Dear george45, Fabulous to know that you have a pleasant stayed with us! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you and we hope your next visit will be as pleasant... More 

Boston, MA
Top Contributor
131 reviews 131 reviews
131 hotel reviews
127 helpful votes 127 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed here for one night while transiting in Bangkok before an early-morning flight back to the States. Figured it was better to stay at a hotel directly attached to the airport than going all the way into the city solely to sleep. Decided to walk to the hotel instead of taking the free shuttle. It's a little tough to find... More 

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QualityMgr, Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review

Dear latrell1, Thank you for taking the time to sharing your experience on your recent visit. We are delighted to hear you were happy with the service provided in the hotel. As we are constantly working hard to ensure we provide excellence in service, your feedback is very much appreciated. Thank you once again and we very much hope we... More 

Point Cook, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

The Novotel Bangkok Suvarnabhumi Airport hotel was the perfect place for my family and I take a break after a long day travelling with two small children before heading down the coast the following day.

Review collected in partnership with Accorhotels.com

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QualityMgr, Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review

Dear N1ckyB, Thank you for your feedback and we were glad to know that you and your family are enjoyed staying with us. We hope your next visit will be as pleasant as the previous one. More 

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