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Novotel Bangkok Suvarnabhumi Airport

4.0 of 5 999 Moo 1, Suvarnabhumi Airport Hotel Building | Nongprue subdistrict, 10540, Thailand
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Novotel Bangkok Suvarnabhumi Airport
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Novotel Bangkok Suvarnabhumi Airport
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3,797 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kuala Lumpur, Malaysia
Senior Contributor
47 reviews 47 reviews
45 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

For a 5 stars hotel, besides standard and facilities offered, I think it also offers comfort and consideration, which is the case for most I stayed in, especially those under the Accor umbrella. But, Novotel Suvarnabhumi was a big disappointment, despite having such class of premise that truly deserve its' 5 stars. I can accept the fact that nothing comes... More 

Was this review helpful? Yes 2
QualityMgr, Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review

Dear MikeKYC, We thank you very much for sharing your experience during your visit. As per contract by Thai airways for layover passenger; the hotel must follow terms and conditions accordingly by Thai airways. On behalf of the hotel we do apologize for the rude and unprofessional staff in handling your case. We thank you once again for your valuable... More 

St Petersburg,Florida
Top Contributor
86 reviews 86 reviews
22 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We used this hotel on our way in and out of BBK. We used the Business Class Checkin and it was fast and most efficient. The food and drinks were very nice in the lounge.. The hotel has 612 very nice quiet rooms. One night we got there and had dinner at the Chinese restaurant which is somewhat hidden. It... More 

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QualityMgr, Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review

Dear robertandlynell, Fabulous to know that you have a pleasant stayed with us. It is always a great pleasure to know that you had a good time with us and we hope we will have the pleasure of welcoming you again soon. More 

Manuel Antonio, Costa Rica
Top Contributor
55 reviews 55 reviews
12 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We recently traveled to Thailand, Bhutan and Vietnam with Bangkok as our hub. The proximity to the airport made it very convenient. We also appreciated being allowed to leave luggage as we were traveling between cold and warm weather climates. We did a bit of rustic stuff during our 6 weeks in Asia and it was so nice to be... More 

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QualityMgr, Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review

Dear Eve822, Fabulous to know that you have had an excellent stay with us! Thank you for your feedback and we look forward to welcome you in the near future. More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

Stayed at the Novotel Bangkok Airport overnight due to a bad connection. What it has going for it is convenience, it's just a short shuttle ride away from the airport, which is well organised and clearly preferable to braving Bangkok traffic or the light rail for one of the hotels in the city. Lobby and check in process was standard,... More 

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QualityMgr, Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review

Dear Daniel G, Thank you very much for taking the time to give us your feedback. Your feedback is extremely valuable to us as it helps us improve the quality of our service. Thank you again and we look forward to seeing you again on your next trip. More 

Oslo, Norway
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I had to book on arrival and had no choice of other hotels. Almost BHT 9000 for one night is outrageous and not even with free Wifi!! The aircondition was noisy. Large double bed, pillows are too hard. Free shuttle every 10-15 mins

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QualityMgr, Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review

Dear TychoOslo_Norway, Thank you for taking the time to tell us about your experience. Your comments have certainly raised many areas of concern that need to be address and will inspire us to strive harder in servicing. Please rest assured that appropriate action has been taken to ensure this incident does not happen again. The hotel’s internet is not provided... More 

Los Altos, California
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This hotel is located at the BKK airport and connected to the airport via an underground walkway. Our experience was that the hotel shuttle is slow, so it is faster to walk than to take the shuttle. The Novotel is comfortable and has a nice pool/fitness room. We paid over $200 for the night we stayed which is way too... More 

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QualityMgr, Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review

Dear wildwriters, Thank you very much for your feedback and we are happy to know that our location is suite your need. We very much hope we will be given the opportunity of having your stay with us in the future. More 

Guernsey, United Kingdom
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

The hotel is great if you are catching a flight in the early hours , the walk to the airport only takes 10 minutes and is nice and straight forward using the passage way . The room was ok but overpriced for Bangkok standeds , you pay a premium for being so close to the airport . One I would... More 

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QualityMgr, Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review

Dear Lukejamez74, Thank you for taking the time to give us your experience. We are delighted to hear you were happy with the service provided in the hotel. As we are constantly working hard to ensure we provide excellence in service, your feedback is very much appreciated. Thank you once again and we looking forward of having your stay with... More 

Sydney, Australia
Senior Contributor
43 reviews 43 reviews
19 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Dead close to the airport. Take the shuttle bus from door 4 in the arrival hall. 2 minutes drive. Interesting design. Nice lobby/common area. Rooms were fine, remarkably quiet (you wouldn't know you are near an airport). Air con was a bit noisy/too strong. No pillow protectors, which seems a bit of a cheap saving for a 4 star hotel.... More 

Was this review helpful? Yes 1
QualityMgr, Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review

Dear 997M, Thank you for taking the time to tell us about your experience. We are regretting that your experience did not meet your expectations. Please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer: therefore your feedback is very important to us. Please rest assured that we are... More 

Salt Lake City, Utah
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This hotel is very convenient for late or early flights. It is very clean and modern. The service is excellent. Our complaints were three. The wifi is not free. It was noisy. There was some sort of party going on the night we stayed there and although muffled, we could hear the music in our room until late at night.... More 

Was this review helpful? Yes
QualityMgr, Manager at Novotel Bangkok Suvarnabhumi Airport, responded to this review

Dear June S, Your feedback is very important to us as our effort is to continue to improve the products and services, more importantly we can address the issues instantly. Please be informing that the internet was not decided by the hotel but it has been decided by the Airport Authority of Thailand as Novotel Suvarnabhumi Airport Hotel is located... More 

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Additional Information about Novotel Bangkok Suvarnabhumi Airport

Address: 999 Moo 1, Suvarnabhumi Airport Hotel Building | Nongprue subdistrict, 10540, Thailand
Phone Number:
Location: Thailand > Samut Prakan Province > Bang Phli
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Bangkok Suvarnabhumi Airport 4*
Number of rooms: 612
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Also Known As:
Novotel Suvarnabhumi Airport Hotel Racha Thewa
Novotel Hotel Suvarnabhumi Airport
Novotel Hotel Bangkok
Novotel Bangkok Airport
Bangkok Novotel

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