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Crowne Plaza Hotel Changshu

#1 of 164 Hotels in Changshu
Certificate of Excellence
4.0 of 5
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No.6 Kaiyuan Avenue, Yushan Town, Changshu 215500, China
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Crowne Plaza Hotel Changshu
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Ranked #1 of 164 Hotels in Changshu
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
Bobo185 Chardon Ohio
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128 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chardon Ohio
Top Contributor
104 reviews 104 reviews
46 hotel reviews
180 helpful votes 180 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed at The Crowne Plaza Changshu for two nights in late March on a business trip. It is a little less than two hours to the hotel from the Airport in Shanghai. This hotel is on the better side of what you would expect from a Crowne Plaza, especially the public areas. They are certainly set up to handle... More 

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Frankfurt, Germany
Top Contributor
71 reviews 71 reviews
24 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 weeks ago

If you are looking for an hotel for your business trip in this area, this is definitively the right choice. The rooms are cheap, but comfortable, clean and well furnished. The personnel at front desk is kind (they could fix a wrong reservation made by my travel agency), even if some of them don't speak English. I enjoyed some nice... More 

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Crowne Plaza C, Manager at Crowne Plaza Hotel Changshu, responded to this review

Dear guest, thank you for taking the time to share your valuable feedback with us.We are delighted to know that you enjoyed your stay with us and that our service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.Once again, we look forward to... More 

Kuusisto
Senior Contributor
43 reviews 43 reviews
27 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I just spent 3 nights in this hotel. My room was fairly big and comfortable. Only small minus goes for noise isolation. That is quite poor meaning noise from other rooms and corridor is easlily hearable. Hotel location is bit far from any shops or restaurants. When you choose this hotel you are stucked with it. My minus goes to... More 

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Crowne Plaza C, Manager at Crowne Plaza Hotel Changshu, responded to this review

Dear guest, Thanks for sharing your valuable comments with us. Guest comments like yours are paramount for allowing us to focus our attention where guests’ feel it is necessary. . Ensuring all our clients leave satisfied is our goal.We hope to have an opportunity to serve you again in the near future. More 

Shanghai, China
Contributor
18 reviews 18 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 7, 2015

Great hotel, the seletion on of breakfast was pretty good, smiling service certainly wook me up from a sleepy mood. The room is spotless with comfortable bed, facing to the city view was so nice. Room service was fabulous too.

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Crowne Plaza C, Manager at Crowne Plaza Hotel Changshu, responded to this review

Dear guest, Thanks for sharing your valuable comments with us. Guest comments like yours are paramount for allowing us to focus our attention where guests’ feel it is necessary. . Ensuring all our clients leave satisfied is our goal.We hope to have an opportunity to serve you again in the near future. More 

Vicenza, Italy
Contributor
14 reviews 14 reviews
14 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 22, 2015

First time in the city and in this hotel. It's ok, you can see that it's a bit old as a hotel. A little too cold in the hall and dining room. The food of the buffet had nothing special, and only 2 vegetarian dishes. Too expensive compared to other hotels in China

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Crowne Plaza C, Manager at Crowne Plaza Hotel Changshu, responded to this review

Dear guest, thank you for taking the time to share your feedback regarding your recent stay with us .We would like to take this opportunity to apologize for any inconvenience our service may have caused you. Your comments has been documented and will certainly be looked into. We appreciate your feedback as this is our best resource for improving guest... More 

York, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 4, 2015

Stayed here on business in July 2014 (hotel was recommended by my client). Painless check-in, room of a good size and standard. Location-wise there was nothing much around it or within walking distance, however there was a free bus laid on to the city centre each evening. Found a particularly appetising dish I liked on the menu, however after the... More 

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Crowne Plaza C, Manager at Crowne Plaza Hotel Changshu, responded to this review

Dear guest, Thanks for sharing your valuable comments with us.Guest comments like yours are paramount for allowing us to focus our attention where guests’ feel it is necessary. . Ensuring all our clients leave satisfied is our goal.We hope to have an opportunity to serve you again in the near future. Sincerely, hotel management More 

Espoo, Finland
Contributor
14 reviews 14 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed December 1, 2014

I have stayed this hotel several times on business trips. Hotel is quite isolated location far away from any restaurants etc. Rooms are ok and I have got every time club room with the price of normal. That is good because this gives you access to the business lounge. Hotel has quite ok buffet served daily in the restaurant. Nothing... More 

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Crowne Plaza C, Manager at Crowne Plaza Hotel Changshu, responded to this review

Dear guest, thank you for taking the time to share your valuable feedback with us.We are delighted to know that you enjoyed your stay with us and that our service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.Once again, we look forward to... More 

Oxfordshire, United Kingdom
Contributor
15 reviews 15 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 7, 2014

Pretty average, but par for the course outside of the major cities in China. Hotel is ageing a little bit, but rooms are comfortable enough. Food is ok. Staff are friendly and helpful, although their spoken English is a bit hit-and-miss. On the plus side it is relatively inexpense, so value for money wise it's pretty good.

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Crowne Plaza C, Manager at Crowne Plaza Hotel Changshu, responded to this review

Dear guest, thank you very much for your feedback and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.Thank you again for your feedback and support and we look forward... More 

Graz, Österreich
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed September 7, 2014

Room was ok and clean but has seen better days. Food at Chinese Restaurant was good , Same as breafast. Staff friendly but with Pool English skills. Expectations to a Crowne Plaza are little bit different.

Was this review helpful? Yes
Crowne Plaza C, Manager at Crowne Plaza Hotel Changshu, responded to this review

Dear guest, thank you for taking the time to share your feedback regarding your recent stay with us .We would like to take this opportunity to apologize for any inconvenience our service may have caused you. Your comments about the staff pool English has been documented and will certainly be looked into. We appreciate your feedback as this is our... More 

Bergen, Norway
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 6, 2014

I recently stayed at this hotel for five days. It caters to a western clientele, but with a staff who generally have poor English skills. It makes simple things like ordering a drink, or paying your bill quite difficult. That said the staff are very polite. The location is not good. You cannot walk anywhere, as there is nothing to... More 

Was this review helpful? Yes
Crowne Plaza C, Manager at Crowne Plaza Hotel Changshu, responded to this review

Dear guest, thank you for taking the time to share your feedback regarding your recent stay with us. We would like to take this opportunity to apologize for any inconvenience our service may have caused you. Your comments has been documented and will certainly be looked into. We appreciate your feedback as this is our best resource for improving guest... More 

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