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Crowne Plaza Hotel Changshu

4.0 of 5
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No.6 Kaiyuan Avenue, Yushan Town, Changshu 215500, China
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Crowne Plaza Hotel Changshu
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Ranked #2 of 164 Hotels in Changshu
A recent review
3 of 5 stars Reviewed May 5, 2015
Travel_Recess Seattle, Washington
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129 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Seattle, Washington
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed May 5, 2015

I stayed here for 4 nights for business. The hotel itself if nice for Crowne Plaza. The room itself is what you'd expect, but it had little noise isolation. I can hear the tv noise from next door which didn't bother me, but it could have if it kept on late at night. Wifi was good in the room. The... More 

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Crowne Plaza C, Manager at Crowne Plaza Hotel Changshu, responded to this review

Dear guest, thanks for sharing your valuable comments with us. Guest comments like yours are paramount for allowing us to focus our attention where guests’ feel it is necessary. Ensuring all our clients leave satisfied is our goal.We hope to have an opportunity to serve you again in the near future. More 

Chardon Ohio
Level Contributor
128 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 203 helpful votes
4 of 5 stars Reviewed April 16, 2015

I stayed at The Crowne Plaza Changshu for two nights in late March on a business trip. It is a little less than two hours to the hotel from the Airport in Shanghai. This hotel is on the better side of what you would expect from a Crowne Plaza, especially the public areas. They are certainly set up to handle... More 

Was this review helpful? Yes 1
Crowne Plaza C, Manager at Crowne Plaza Hotel Changshu, responded to this review

Dear guest, thank you for taking the time to share your valuable feedback with us.We are delighted to know that you enjoyed your stay with us and that our service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.Once again, we look forward to... More 

Frankfurt, Germany
Level Contributor
86 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed March 29, 2015

If you are looking for an hotel for your business trip in this area, this is definitively the right choice. The rooms are cheap, but comfortable, clean and well furnished. The personnel at front desk is kind (they could fix a wrong reservation made by my travel agency), even if some of them don't speak English. I enjoyed some nice... More 

Was this review helpful? Yes
Crowne Plaza C, Manager at Crowne Plaza Hotel Changshu, responded to this review

Dear guest, thank you for taking the time to share your valuable feedback with us.We are delighted to know that you enjoyed your stay with us and that our service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.Once again, we look forward to... More 

Kuusisto
Level Contributor
49 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed March 28, 2015

I just spent 3 nights in this hotel. My room was fairly big and comfortable. Only small minus goes for noise isolation. That is quite poor meaning noise from other rooms and corridor is easlily hearable. Hotel location is bit far from any shops or restaurants. When you choose this hotel you are stucked with it. My minus goes to... More 

Was this review helpful? Yes
Crowne Plaza C, Manager at Crowne Plaza Hotel Changshu, responded to this review

Dear guest, Thanks for sharing your valuable comments with us. Guest comments like yours are paramount for allowing us to focus our attention where guests’ feel it is necessary. . Ensuring all our clients leave satisfied is our goal.We hope to have an opportunity to serve you again in the near future. More 

Shanghai, China
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed March 7, 2015

Great hotel, the seletion on of breakfast was pretty good, smiling service certainly wook me up from a sleepy mood. The room is spotless with comfortable bed, facing to the city view was so nice. Room service was fabulous too.

Was this review helpful? Yes
Crowne Plaza C, Manager at Crowne Plaza Hotel Changshu, responded to this review

Dear guest, Thanks for sharing your valuable comments with us. Guest comments like yours are paramount for allowing us to focus our attention where guests’ feel it is necessary. . Ensuring all our clients leave satisfied is our goal.We hope to have an opportunity to serve you again in the near future. More 

Vicenza, Italy
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed February 22, 2015

First time in the city and in this hotel. It's ok, you can see that it's a bit old as a hotel. A little too cold in the hall and dining room. The food of the buffet had nothing special, and only 2 vegetarian dishes. Too expensive compared to other hotels in China

Was this review helpful? Yes
Crowne Plaza C, Manager at Crowne Plaza Hotel Changshu, responded to this review

Dear guest, thank you for taking the time to share your feedback regarding your recent stay with us .We would like to take this opportunity to apologize for any inconvenience our service may have caused you. Your comments has been documented and will certainly be looked into. We appreciate your feedback as this is our best resource for improving guest... More 

York, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed January 4, 2015

Stayed here on business in July 2014 (hotel was recommended by my client). Painless check-in, room of a good size and standard. Location-wise there was nothing much around it or within walking distance, however there was a free bus laid on to the city centre each evening. Found a particularly appetising dish I liked on the menu, however after the... More 

Was this review helpful? Yes
Crowne Plaza C, Manager at Crowne Plaza Hotel Changshu, responded to this review

Dear guest, Thanks for sharing your valuable comments with us.Guest comments like yours are paramount for allowing us to focus our attention where guests’ feel it is necessary. . Ensuring all our clients leave satisfied is our goal.We hope to have an opportunity to serve you again in the near future. Sincerely, hotel management More 

Espoo, Finland
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed December 1, 2014

I have stayed this hotel several times on business trips. Hotel is quite isolated location far away from any restaurants etc. Rooms are ok and I have got every time club room with the price of normal. That is good because this gives you access to the business lounge. Hotel has quite ok buffet served daily in the restaurant. Nothing... More 

Was this review helpful? Yes
Crowne Plaza C, Manager at Crowne Plaza Hotel Changshu, responded to this review

Dear guest, thank you for taking the time to share your valuable feedback with us.We are delighted to know that you enjoyed your stay with us and that our service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.Once again, we look forward to... More 

Oxfordshire, United Kingdom
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed October 7, 2014

Pretty average, but par for the course outside of the major cities in China. Hotel is ageing a little bit, but rooms are comfortable enough. Food is ok. Staff are friendly and helpful, although their spoken English is a bit hit-and-miss. On the plus side it is relatively inexpense, so value for money wise it's pretty good.

Was this review helpful? Yes
Crowne Plaza C, Manager at Crowne Plaza Hotel Changshu, responded to this review

Dear guest, thank you very much for your feedback and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.Thank you again for your feedback and support and we look forward... More 

Graz, Österreich
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed September 7, 2014

Room was ok and clean but has seen better days. Food at Chinese Restaurant was good , Same as breafast. Staff friendly but with Pool English skills. Expectations to a Crowne Plaza are little bit different.

Was this review helpful? Yes
Crowne Plaza C, Manager at Crowne Plaza Hotel Changshu, responded to this review

Dear guest, thank you for taking the time to share your feedback regarding your recent stay with us .We would like to take this opportunity to apologize for any inconvenience our service may have caused you. Your comments about the staff pool English has been documented and will certainly be looked into. We appreciate your feedback as this is our... More 

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