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Heritage Boutique Lake Resort

Certificate of Excellence
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15-23 Perriam Place | Pisa Moorings, Cromwell 9383, New Zealand (Formerly Pisa Range Lake Resort)
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Heritage Boutique Lake Resort
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94 Reviews from our TripAdvisor Community

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Traveler rating
    60
    22
    7
    4
    1
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11
49
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15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
  • All months
    (94)
  • Mar-May only
    (26)
  • Jun-Aug only
    (21)
  • Sep-Nov only
    (20)
  • Dec-Feb only
    (27)
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Newcastle, Australia
Level Contributor
12 reviews
5 of 5 stars Reviewed 1 week ago

This place was amazing, perfect spot to stay, wish we stayed longer, coming back soon :) Laura at the front desk was lovely, and pointed us in direction of all the local wineries, the town was not too far away, everything was close. The bath was the best bath i have ever been in. :)

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Cairns, Australia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Staff were really friendly and helpful. The rooms are great and very clean. Free convenient laundry. Access to walking trails. Out on its own in quiet area but really nice to stay at, about 5km out of Cromwell and an hour from Cardrona ski hill. Bus transport to ski hill is available, as is onsite equipment rentals. Really enjoyed our... More 

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HeritageLakeResort, Front Office Manager at Heritage Boutique Lake Resort, responded to this review

Hi Beth, Thank you for your review and for your feedback regarding the facilities at our property. We've had quite a lot of guests visiting Cardrona during their stay this season, and it's been great to see more skiers here in the Cromwell area. I'm glad you had the chance to enjoy our walking trails and to take in some... More 

Auckland, New Zealand
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed here as a group on business in April. The rooms were great and it's in a beautiful location. For business, however, it wasn't ideal - we left early in the morning and returned late most days and found it difficult to communicate with the staff easily. There are no phones in the rooms so you have to make... More 

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HeritageLakeResort, Front Office Manager at Heritage Boutique Lake Resort, responded to this review

Dear Polkilde, Thank you for taking the time to review our property. We are happy you found our studio rooms great and that you enjoyed the location. I had originally urged the agent your team booked through to book some of our larger, more business-accommodating units with ample lounge and table space to work. It's a shame this was not... More 

Dunedin, New Zealand
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

From the time we arrived, awesome and friendly service. Personally shown to our villa. Beautiful accommodation, and views. The spa was great, peaceful and private. The double shower was awesome and there was plenty of hot water and water flow. The kitchen and dining area was modern and very spacious.

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HeritageLakeResort, Front Office Manager at Heritage Boutique Lake Resort, responded to this review

Hi Karen, Thank you for taking the time to review our property. We were very happy to have you stay with us in our Spa Villa, and it was a pleasure to welcome you. I really appreciate your feedback on the facilities, as we often encourage guests to book the villas over the studio units for the exact reasons you've... More 

Timaru, New Zealand
1 review
3 of 5 stars Reviewed 5 weeks ago

Room was nice (bed a bit hard but everyone is different) the restaurant connected to the hotel but under different management is AMAZING! but when got back to room, the spa in bathroom wouldn't work, then aventually turned on and started smoking and smelt like electrical burning and we were left with no hot water. The owner/manager Anthony was of... More 

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Dunedin, New Zealand
1 review
2 of 5 stars Reviewed June 26, 2015

Had to remake the bed as the electric blanket was upside down ie hot under the pillow not heat at the feet. No bathmat, small towels, No knife to prepare dinner other than the ones you eat with. The unit was cold and took a lot to warm up

Review collected in partnership with this hotel

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HeritageLakeResort, Front Office Manager at Heritage Boutique Lake Resort, responded to this review

Dear 696youw, I would like to bring your review to the attention of the TripAdvisor community, as it represents a regrettable situation from the point of view of the hotel staff. At no time were we made aware of these complaints during your stay, and therefore could not provide the immediate restitution this case deserves. As a close-knit operation, we... More 

Christchurch, New Zealand
Level Contributor
41 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 24, 2015

My partner (now my fiance) had booked the romance package, for two nights after he proposed in Cromwell . I couldn't have picked a more lovely place to stay. The accommodation was top-notch and well worth your money! The bubbly & cheese platter was a yummy addition to the package, which was a nice surprise to arrive to, along with... More 

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HeritageLakeResort, Front Office Manager at Heritage Boutique Lake Resort, responded to this review

Hi Fiona, Thank you for your kind feedback. We were very happy to have you and your fiance stay with us in our One Bedroom Villa Spa. Our small team was very excited to prepare the villa with our romance package, and I will be sure to pass along the compliments. You were both wonderful guests and we hope to... More 

Macandrew Bay
1 review
5 of 5 stars Reviewed June 16, 2015

Absolutely first class accommodation, fantastic views, spacious ,comfortable rooms and great restaurant. Our family group had 3 rooms, all of us found them to be exceptionally good quality.We dined in the restaurant where staff were very friendly and food excellent.

Review collected in partnership with this hotel

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HeritageLakeResort, Front Office Manager at Heritage Boutique Lake Resort, responded to this review

Dear Carolyn, Thank you for taking the time to review our property. Our small team here is very appreciative of your kind words, and we're so pleased you and your family had an all-around excellent stay. We look forward to seeing you again soon and we hope you enjoyed the rest of your trip in Central Otago. Kind Regards, Laura... More 

Dunedin, New Zealand
1 review
5 of 5 stars Reviewed June 3, 2015

Lovely staff, beautiful rooms and views! I'd definety stay here again next time I'm in Cromwell! Well located and very handy that they have other facilities too like the bar and restaurant which just makes the stay so much better when you know you don't have to go out and try find somewhere to stay.

Review collected in partnership with this hotel

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PisaRange, Front Office Manager at Heritage Boutique Lake Resort, responded to this review

Hi 859bri, Thank you very much for taking the time to write a review, and we're glad you had a pleasant stay. We appreciate your feedback regarding the onsite facilities and convenience, as many guests find this an ideal location between Queenstown & Wanaka. We hope to see you again soon! Kind Regards, Laura Spencer More 

Darfield, New Zealand
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed May 27, 2015

My husband and I stayed here last weekend. We had a one bedroom apartment with our own spa pool - wow. The bottle of wine and cheese platter waiting for us when we arrived was wonderful. The double shower was huge with great water pressure. The apartment was very spacious and clean with a fully equipped kitchen. We would have... More 

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PisaRange, Front Office Manager at Heritage Boutique Lake Resort, responded to this review

Hi Vanessa, Thank you for taking the time to review our property. We're very pleased you and your husband enjoyed our Romance Package in the One Bedroom Villa Spa. We also appreciate your comments regarding our hotel as an alternative to Queenstown, as we see more and more guests coming out to experience Central Otago. We look forward to having... More 

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