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Iberostar Ensenachos Resort (All-Inclusive), Cayo Ensenachos

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All 1 Cayo Ensenachos hotels

Iberostar Ensenachos

5.0 of 5
52,700 Villa Clara, Cuba (Formerly Royal Hideaway Ensenachos)
Hotel amenities
Iberostar Ensenachos
4,121 traveler photos
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81%
Ranked #1 of 1 hotels in Cayo Ensenachos
4.0 of 5 stars 2038 Reviews
Most recent review
“Amazing holiday.”
5 of 5 stars Reviewed June 17, 2013
Lynn B Shrewsbury, England, United Kingdom
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2,038 reviews from our community

Traveler rating
    1,019
    628
    244
    102
    45
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Families
410
 
Couples
1261
 
Solo
24
 
Business
5
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Shrewsbury, England, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Amazing holiday.”
5 of 5 stars Reviewed June 17, 2013 NEW

Just returned had a great holiday. Spent a lot of time at Marino pool amazing staff Barbaro, Guerra, Henrry, Beatrice, Janet, Ledy, Randy and pool guys. Nothing was too much trouble and kept us all entertained. Our maid Yusemi was fantastic always on hand for anything. Lobby bar great and buffet lots of selection every night. The seafood restaurant is... More

Was this review helpful? Yes 1
Laval, Canada
1 review
2 helpful votes 2 helpful votes
“Super value in or off season.”
5 of 5 stars Reviewed June 16, 2013 NEW

As a couple with no children, we've seen a few all-inclusives resort around the Caribbean and this one is hard to top. Super clean over the entire resort, beautiful beaches, nice friendly personal and a good variety of very good food. It would be hard for us to find anything to complain about. We, even if it was the rainy... More

Was this review helpful? Yes 4
Brenda C, General Manager at Iberostar Ensenachos, responded to this review
June 17, 2013

Dear Patrick M, On a behalf of the staff and management here at Iberostar Ensenachos we would like to thank you for your nice review. We all are hardworking people always seeking the best for all our clients. Should you choose our hotel, or some other Iberostar Hotels, for your next vacation, please do not hesitate to contact us. Wish... More

Toronto
1 review
3 helpful votes 3 helpful votes
“Biggest lie: ADULT ONLY 18+”
2 of 5 stars Reviewed June 10, 2013

We bought an "spa section adult only 18 plus". I did not see that many kids since kindergarden !!!!! And the worst part was the very small kids, under 10, crying and yelling all over the place. There is no privacy for the advertised "adult only" section. Common beach, common eating area, even on the jazz bar it was full... More

Was this review helpful? Yes 5
Brenda C, General Manager at Iberostar Ensenachos, responded to this review
June 11, 2013

Dear Mr. Ulise689, We would like to thank you for taking your time to express your opinions and thank you for letting us know. Our clients’ comments are very important to us and we sincerely value them. They will assist us in better serving our guests in the future. I will make sure that this comments get all the departments... More

Montreal, Canada
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
Reviews in 16 cities Reviews in 16 cities
120 helpful votes 120 helpful votes
“Nacho in Iberostar Ensenachos”
5 of 5 stars Reviewed June 10, 2013

We arrived in Santa Maria Airport and after retrieving our suitcases we boarded an air conditioned bus. The trip to the hotel took about 1.5 hours ,it went quickly with a great tour guide. It was interesting to see Cuba as we drove through villages and scenic countryside. The Iberostar Ensenachos resort was truly grandiose. It is very elegant and... More

Was this review helpful? Yes 3
Brenda C, General Manager at Iberostar Ensenachos, responded to this review
June 10, 2013

Dear Leonarditoelgrande, All the staff and Management team at Iberostar Ensenachos wants to thank you for sharing your comments and experience with us and other readers. We are glad to know that you were able to enjoy our services. I will forward your review to all our Head of Departments; they will take you comments into consideration.We hope we can... More

Vancouver, Canada
1 review
“Amazing honeymoon at Iberostar Ensenachos :)”
5 of 5 stars Reviewed June 9, 2013

My husband and I just returned from our honeymoon at Iberostar Ensenachos and we loved every minute of it!!! We figured out the hotel on our own, which is great to do as the grounds are huge and there is lots to see and explore, it was an adventure on its own. We loved the lush nature and congratulate each... More

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Was this review helpful? Yes
Brenda C, General Manager at Iberostar Ensenachos, responded to this review
June 17, 2013

Dear Joe777777777, First of all we would like to thank you for choosing Iberostar Ensenachos for your so valuable vacations and such as a special moment as your honeymoon. Thank you very much for your good comments and reviews about the hotel, staff and services, opinions like yours are very important to keep working every day to exceed the expectations... More

saint john n.b.
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
29 helpful votes 29 helpful votes
“holiday heaven”
5 of 5 stars Reviewed June 9, 2013

may 26 to June 2 2013.had a very easy check in late in the evening. Champagne and air conditioned room for check in. Excellent room with double beds and great deck. given the time of year it was good to have bug repellant and anti-itch. I need this in my own back yard as well.these things are a must to... More

Was this review helpful? Yes 5
Brenda C, General Manager at Iberostar Ensenachos, responded to this review
June 10, 2013

Dear IrishSanit JohnN_b_, On behalf of Iberostar Ensenachos we appreciate your feedback regarding your stay. We are glad to hear you have enjoyed your vacation and we will consider your suggestions in order to improve our service. We will forward your review to Yetti and Damara, they will feel proud to read their names and knowing that they helped to... More

Toronto
1 review
2 helpful votes 2 helpful votes
“IE Recent Stay”
4 of 5 stars Reviewed June 8, 2013

We stayed at IE from May 25th - Jun 1st. Have to say that the both beaches are beautiful!!! (Megano & Ensenachos). Here are our pros and cons of the resort: PROS -beaches -rooms are nice -grounds are beautiful -drinks CONS -bed is kinda hard -lots of bugs -front desk customer service is poor -food not good and not enough... More

Was this review helpful? Yes 2
Brenda C, General Manager at Iberostar Ensenachos, responded to this review
June 10, 2013

Dear vacation005, We would like to thank you for taking your time to express your opinions and thank you for letting us know. Our clients’ comments are very important to us and we sincerely value them. They will assist us in better serving our guests in the future. I will make sure that this comments get all the departments at... More

Miami Beach, Florida
2 reviews
3 helpful votes 3 helpful votes
“the worst / lo Peor”
1 of 5 stars Reviewed June 5, 2013

The personal is not trained to provide service, they just don't care. The general manager (Brenda) is the only one who seems to be interested to provide good costumer service. food is not bad, but not excellent i had to wait close to one hour outside of a restaurant that belong to the hotel for the driver to pick me... More

Was this review helpful? Yes 3
Brenda C, General Manager at Iberostar Ensenachos, responded to this review
June 7, 2013

Dear Rinaldo830, We would like to thank you for taking your time to express your opinions and thank you for letting us know. Our clients’ comments are very important to us and we sincerely value them. They will assist us in better serving our guests in the future. I will make sure that this comments get all the departments at... More

Buenos Aires, Argentina
Top Contributor
84 reviews 84 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
34 helpful votes 34 helpful votes
“Would return in a minute!”
4 of 5 stars Reviewed June 5, 2013

I was really expecting to have my experience at this hotel, as per all the reviews and pictures that I’ve seen before actually being there Thanks to the airline, my flight was delayed 8 hours, so by the time I got into the hotel it was close to 11PM My worst fears came to life, when they told me that... More

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Was this review helpful? Yes 3
Brenda C, General Manager at Iberostar Ensenachos, responded to this review
June 14, 2013

Dear malter2010. All the staff and Management team at Iberostar Ensenachos wants to thank you for sharing your comments and experience with us and other readers. We are glad to know that you were able to enjoy our services, specially the Yomara, Yillian, Reno, Mislady. I will forward your review to all our Head of Departments; they will take you... More

Toronto, Canada
1 review
2 helpful votes 2 helpful votes
“Ungrateful Housekeeper”
5 of 5 stars Reviewed June 5, 2013

I sent this by email two days ago and no response was giving. I want to come back in November but I want to make sure that I receive a response back first. We were in suite 2208 Good morning I just want to bring up a couple comments for your attention: This was our first time at this hotel... More

Was this review helpful? Yes 2
Brenda C, General Manager at Iberostar Ensenachos, responded to this review
June 7, 2013

Dear Lucena1966, On behalf of the staff I want to thank you for giving us your comments about your experience at Iberostar Ensenachos. We are pleased to have given to you a great holiday and encourage us to keep improving our services.Also let me inform you that yesterday I answeered you the email that you have sent me 1 day... More

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Hotel Summarization (Beta)

What travelers say

  • “Very good” (50)
  • “MEGANO BEACH” (50)
  • “Lobby bar” (38)
  • “Golf cart” (27)
  • “Spa Section” (23)
  • “Seafood restaurant” (13)
  • “Low season” (11)
  • “Star resort” (10)
  • “Room service” (9)
  • “Royal Hideaway” (8)

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Additional Information about Iberostar Ensenachos

Address: 52,700 Villa Clara, Cuba (Formerly Royal Hideaway Ensenachos)
Region: Caribbean > Cuba > Cayo Ensenachos
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Breakfast Free Parking Kids Activities Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Cayo Ensenachos
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Located on the impressive Cayo Ensenachos, Cayo Ensenachos brings all the Cuban flavour to some of the most exclusive Caribbean beaches. Holidays in Cayo Ensenachos are always great. The area features two exclusive, beautiful and quite unknown beaches. Kilometres of golden sand waiting for you and facing the turquoise-shaded ocean. Two of the beaches are bound to captivate you: Megano and Ensenachos. The heavenly beaches and the luxury hotels and resorts in Cayo Ensenachos, offer anything you might think of. Rest is only one of the attractions you'll enjoy if you spend your holidays in Cayo Ensenachos, one of Cuba's most exclusive destinations. ... more   less 
Also Known As:
Iberostar Ensenachos Hotel Cayo Ensenachos
Iberostar Ensenachos Hotel
Occidental Royal Hideaway Ensenachos Cayo
Royal Hideaway Ensenachos
Occidental Royal Hideaway Ensenachos Hotel

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Iberostar Ensenachos
52,700 Villa Clara Cuba
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