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Iberostar Ensenachos

Certificate of Excellence
Villa Clara, 52700, Cuba (Formerly Royal Hideaway Ensenachos)
Iberostar Ensenachos
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3,273 reviews from our community

Traveler rating
    1,514
    1,068
    436
    176
    79
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818
1,844
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14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My fiancé and I visited ensenachos from April 5th-11th 2015. We booked the spa room which gave us access to the adult section. They encourage you to update your room but all the rooms look the same. We got the spa room which was super convenient, 2 minute walk from the lobby, 1 minute walk to the adult pool,right across... More 

Was this review helpful? Yes 4
Vancouver, Canada
2 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

We travelled with our baby for a wedding. There was 15 of us that went in total, on the 4th day 12 of us got stomach problems. We are highly suspecting that it is due to either food preparation issues or sanitation issues of the utensils/tableware. Seven of us ended up having to visit the hospital (a different story on... More 

Was this review helpful? Yes 9
Director A, Gerente at Iberostar Ensenachos, responded to this review

Dear Anes: Sorry very much for sanitation issues you found At the Hotel. I was the manager I tried to helped you but something is weird on it. Your were the only affected of 980 clients. That leads to think that the problem comes from the menu, but you have the same menu that 120 clients more and no other... More 

Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Very beautiful on this isolated island... No doubt. I found that the people are very friendly and inviting, and the service is matching my expectations for Cuba. It's far from airport or nearest town. There's one road that stretches over to the island. Locals do not live on the island. Exotic beach, hands down. The food is acceptable but only... More 

Was this review helpful? Yes 2
Director A, Gerente at Iberostar Ensenachos, responded to this review

Dear Peter: thanks for your comment on tripadvisor. We try to do our best.. to improve everyday. There is an airport at only 10 kms of the hotel but flights land on santa Clara.. and you need a ride to here ( and it can be used to see real life in Cuba..) Certainly we are not a hotel for... More 

Ingersoll, Canada
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed at the Iberostar Ensenachos in the Grand Suites section from April 2 to 9. The room included a large bedroom, living room, 2 bathrooms and a private deck with a jacuzzi. The grounds were beautiful and very well kept by Felix and the other hard working gardeners. The Ensenachos Beach, a short 5 min. walk from our room,... More 

Was this review helpful? Yes 5
Director A, Gerente at Iberostar Ensenachos, responded to this review

Dear Guest, The team at the Grand Village section of Iberostar Ensenachos thanks you for choosing small but exclusive property for you holidays. Your feedback is deeply appreciated and makes us very happy to know that you had a great experience with us, and specially being part of all those good memories and friends you made during your stay. Our... More 

Waterloo, Canada
2 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

To start with let me just say that the grounds and beaches on this resort are second to none - they are absolutely fabulous! This is a resort for people whose priority is a relaxing holiday in a pristine setting. This resort is the only resort on Ensenachos Key and as such the guests have exclusive rights to not one... More 

Was this review helpful? Yes 10
Director A, Gerente at Iberostar Ensenachos, responded to this review

Dear Emma55555 ( son many "5"!!) Thank you for writing at tripadvisor. Thank you for being honest and make us discover several things... everything can not be perfect but nor a disaster.... We have some staff, beaches which are considered one of the best in Cuba but we have to solve some problems of queuing.. We are improving. our new... More 

Peterborough, Ontario
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed March 28 April 4/15. Having visited Cayo Santa Maria and a few of the hotels there 8 times I will give you an honest review of Iberostar. GOOD: -Restaurants: International, served outside beside the family pool,-my chicken was undercooked but they did everything to make it right. my friend had delicious lobster Seafood Restaurant in an octagon building... More 

Was this review helpful? Yes 7
Director A, Gerente at Iberostar Ensenachos, responded to this review

Dear Sunburn88 Thank you very much for you accurate, nice and sincere opinion about our hotel. You have written down all the information very understandable so, we can not say a word. As you say, there are things we should improve. We are having several quick improvements but there lots and lots to be done..... I hope, next year, if... More 

Elmvale, Canada
Reviewer
3 reviews 3 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

After many trips to Punta Cana we decided to travel to the Iberostar Ensenachos. Like other travelers we were a little apprehensive of travelling to Cuba due to the food concerns noted in reviews. Although the food at this resort exceeded our expectations it did fall short of the resorts we travel to in Punta Cana. However, the cost of... More 

Was this review helpful? Yes 5
Director A, Gerente at Iberostar Ensenachos, responded to this review

Dear Fladams: Thank you very much for your opinion at tripadvisor. We have not been compared with another hotel in another country. We are very glad of you changing and giving us the possibility of showing our beaches, staff and property. About your Suggestion, I must say that Today I have just finished a plan to have a prefixed route... More 

Burlington, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This was our second time staying at this resort and we weren't disappointed. The staff was very friendly and many of the same people still working there from our previous visit. Food has improved and the 'new' Mediterranean restaurant was very nice. Really enjoyed the paddle boats and walking the very beautiful and peaceful beach. The ocean and (adult) pool... More 

Was this review helpful? Yes 7
Director A, Gerente at Iberostar Ensenachos, responded to this review

Dear RoCa2 Thank you for your description comparing both trips. As you can see we are trying to improve very hard. We want our guests to see easily changes we have made.... In a month there will be very big changes at the hotel: New Palapas at the beach An Ice cream shop in park zone New carts All the... More 

Toronto, Canada
1 review
5 of 5 stars Reviewed 1 week ago

We were upgraded to Grand Villa (from Spa) for the duration of our stay (7 days). Overall, what a great resort! We stayed at Grand Villa and it definitely felt like a 5 star resort. My top 3 things from this trip: beach, service and accommodation! Food was very good as well. Plenty of meals to choose from! Thank you... More 

Was this review helpful? Yes
Halifax, Canada
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

The beaches are breathtaking, and this is where we spent the majority of our time. Perfect sand for the kids, nice calm waters, and lots of room for long distance swims. The room was large and very comfortable for our family of 4. Large spacious bathroom and lovely balcony. The grounds are well maintained with well established vegetation - we... More 

Was this review helpful? Yes 5
Director A, Gerente at Iberostar Ensenachos, responded to this review

Dear J W Be sure that managers are very proud of you remembering all these names of our staff. It´s wonderful to have guests who remember names of every one who has helped you to have a beautiful holidays.... Thak you for your opinion and we are looking forwards to seeing you again next year.. Director Alojamiento H. Iberostar Ensenachos More 

Hotel Review Summarization

What travelers say

  • MEGANO BEACH(30)
  • Very good(20)
  • Golf cart(15)
  • Lobby bar(13)
  • Spa Section(10)
  • Seafood restaurant(8)
  • Royal Hideaway(7)
  • Santa Clara Airport(4)
Questions? Get answers from hotel staff and past guests. Ask a question

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