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Crown Hotel

Certificate of Excellence
7 London St, Chertsey KT16 8AP, England
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Crown Hotel
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243 Reviews from our TripAdvisor Community

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Traveler rating
    92
    82
    46
    12
    11
See reviews for
40
59
5
69
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (243)
  • Mar-May only
    (58)
  • Jun-Aug only
    (78)
  • Sep-Nov only
    (66)
  • Dec-Feb only
    (41)
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Adelaide
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Warm welcome, good food and service. Room clean and spacious. Did have a room fronting onto beer garden and discovered it would be open til 1am so as we'd arrived from a long haul flight, asked to move and it was no problem at all. In fact, we were upgraded!! Thankyou! Only negative is lift was out of order, so... More 

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Sian B, Guest Relations Manager at Crown Hotel, responded to this review

Dear Guest, Thank you for your review, We look forward to seeing you again soon. More 

Level Contributor
55 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Rising early and driving round the M25 to meeting can give someone a hell of an appetite, one that I refuse to assuage with junk food, so I always end up looking for somewhere that isn't a Weatherspoon's to get a cooked breakfast. I had tried to book a client a room here but it was full, so as it... More 

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Sian B, Guest Relations Manager at Crown Hotel, responded to this review

Dear Guest, Thank you for your review, i will pass your comments onto Matthew and we hope to see you again soon for another breakfast. More 

North Yorkshire
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed here with some business colleagues for just one night. The room I stayed in was shabby to say the least. A tired bathroom, air conditioning unit seemingly falling off the wall and held up with tape, damage to walls. One of the two glasses in the room had not been washed. On the plus side, some of the bar... More 

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Sian B, Guest Relations Manager at Crown Hotel, responded to this review

Dear Guest, I am very disappointed to hear your comments regarding the cleanness of our rooms, if you note all comments on all search engines they speak highly regarding this subject therefore i apologise if you found this not to be the case. I apologise if you felt we were not customer orientated but intentionally designed our reception area as... More 

Iver Heath, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

Stayed here for one night in a classic double room which was nice and clean, great food great bar and added bonus was the fabulous band that was playing in the evening, this hotel is lively and the staff are lovely great stay would recommend

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Sian B, Guest Relations Manager at Crown Hotel, responded to this review

Dear Guest, Thank you for your review i will pass your comments onto all the team! More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 13, 2015

Stayed here for one night,went for superior room with breakfast. Room was nice and spacious with a sofa which was a pleasant change. Hotel has a bar which is very lively in the evening and they had a band who were outstanding so made for an enjoyable evening. Thought about eating here but decided against it and went into the... More 

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Sian B, Guest Relations Manager at Crown Hotel, responded to this review

Dear Guest, Thank you for your comments, we hope to see you again soon and hopefully next time you will try our restaurant. More 

Exmouth, United Kingdom
Level Contributor
53 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed June 12, 2015

Stayed here for two nights while visiting friends in the area. The welcome at reception was good, spoilt only slightly by the smell - there was a very strong musty smell which remained throughout our stay but the rest of the building was clean and fresh. There is a secure car park with several spaces which is needed as there... More 

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Sian B, Guest Relations Manager at Crown Hotel, responded to this review

Dear Guest, Thank you for your review, i will pass your comments on, we hope to see you again in the future. More 

West Wales
Level Contributor
191 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
4 of 5 stars Reviewed June 11, 2015

I booked this hotel through Thorpe Park website along with park tickets. It’s less than 10 minutes’ drive from the park. And nice really to have a break from the park in the evenings rather than staying in the themed park accommodation. The hotel is located in the centre of a beautiful English village with plenty of parking in the... More 

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Sian B, Guest Relations Manager at Crown Hotel, responded to this review

Dear Guest, We're pleased to hear your stay was as enjoyable as you expected, we hope to welcome you back soon so you can try our delicious restaurant. More 

London, United Kingdom
Level Contributor
95 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed June 11, 2015

My second stay here and it was as good as the first. No fuss check in - friendly staff , clean and well maintained rooms. The hotel is certainly a cut abve your average 3 star hotel in so many ways. The breakfast was great , quality food - well presented and cooked to perfection. I have no hesitation in... More 

Was this review helpful? Yes
Sian B, Guest Relations Manager at Crown Hotel, responded to this review

Dear Guest, Thank you for your comments, i will pass your comments onto all the staff. we look forward to welcoming you back. More 

Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 7, 2015

We stayed here last night and it was amazing. We have stayed in many hotels and this is one of the best. The champagne and flowers I ordered for my wife were delivered at the time requested and were amazing. Breakfast was buffet style and very nice. Staff are attentive and work well in the background to make sure the... More 

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Sian B, Guest Relations Manager at Crown Hotel, responded to this review

Dear Guest, I'm pleased you received your flowers and champagne, as requested. We hope to see you again very soon. More 

London, United Kingdom
Level Contributor
84 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed June 5, 2015 via mobile

I was in an annex which was a bit of a trek, but the room was a good size with excellent amenities and a big, comfy double bed. Very nicely decorated too. The best bit about this hotel is the huge bar with loads of tables for eating. The food was fantastic and the staff are all really friendly and... More 

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