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All 45 Santa Eulalia del Rio hotels

Insotel Fenicia Prestige Suites & Spa

5.0 of 5 Hotel   |   C/ Narcisos s/n | Urbanización Siesta, 07840 Santa Eulalia del Rio, Ibiza, Spain
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Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Sammie-Jo69
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396 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
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English first
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Just got back from two weeks here and very impressed. Taxi had no trouble getting there and was about 30 euro, in a nice location - but quite difficult to find without local knowledge. Check-in was done quickly by a nice man and we were shown to the room: spacious, very nicely done and the pool view was superb. Bathroom... More

Was this review helpful? Yes 1
InsotelHotelGroup, Manager at Insotel Fenicia Prestige Suites & Spa, responded to this review

Dear Sammie, Thank you for choosing Insotel Fenicia Prestige Suites & SPA for your vacations and for taking time to write on Tripadvisor.com about your stay. We will check the aircon in both of your rooms to assure that they work correctly. Regarding to the english channels, we have just installed a new big size antenna for the british signal,... More

London, England, United Kingdom
1 review
2 of 5 stars Reviewed 1 week ago

There was consistently poor customer service at this hotel. The staff didn't help us or many other families with getting bags from the car to the hotel. The concierge did not seem to have a good knowledge of the island. The kids club is small but only suitable for under 3 year olds. The rooms were in poor condition with... More

Was this review helpful? Yes
InsotelHotelGroup, Manager at Insotel Fenicia Prestige Suites & Spa, responded to this review

Dear Henry, Thank you for your report about your stay at Insotel Fenicia Prestige Suites & SPA. We are a bit sad to learn that we haven´t filled your expectations during your stay, and I take good note about the mentions you have made in your comments to work on that issues to improve that services. Also, we hope to... More

Cambridge, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here in May 2014 and had a wonderful experience. Our room had its own rooftop jacuzzi and roof terrace with day bed. A lovely treat! The food and service were amazing and the location was great, only a short walk to the beach and centre of Santa Eulalia. The room itself was beautiful and had the biggest bathroom... More

Was this review helpful? Yes
InsotelHotelGroup, Manager at Insotel Fenicia Prestige Suites & Spa, responded to this review

Dear Amanda, Thank you for taking time to write your oppinion and for sharing your experience at Insotel Fenicia Prestige Suites & SPA with other guests on Tripadvisor.com We are really happy to learn that you enjoyed your stay so much! We hope to have the opportunity to see you again soon Warm regards, Szilárd Kováts Hotel manager More

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We loved hotel a lot! Good rooms,quick service, good prompt cleaning, helpful consierje, nice location, good beach in cozy town nearby. swimming pool deserves separated words, it's amazing and very clean. We stayed in the room with jacuzzi on the rooftop and it was nice with possibility to have suntan on your own roof :) food is superb both breakfast... More

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InsotelHotelGroup, Manager at Insotel Fenicia Prestige Suites & Spa, responded to this review

Dear Maria, Thank you for choosing Insotel Fenicia Prestige Suites & SPA for your holidays. We are happy to learn that you enjoyed your stay so much with us. Also thank you for sharing your experience with other guests on Tripadvisor. Your oppinion is really important for us and for others too, to be able to choose their´s next vacation´s... More

Hamburg
Top Contributor
302 reviews 302 reviews
47 hotel reviews
155 helpful votes 155 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is hard to find if you do not travel by bus with a travel agency. It is not located city center and our GPS navigation system has not found it. But finally with help of residents we have found it. The roof of the entrance looks like storm has damaged it. Of course you will not find a... More

Was this review helpful? Yes 2
InsotelHotelGroup, Manager at Insotel Fenicia Prestige Suites & Spa, responded to this review

Dear Guest, Thank you for taking time to write your oppinion about your stay in our property and for sharing your exeprience with other guests, even if, sadly, we have not fulfilled your expectations. I take note about all detail you comment to imrpove that issues which need it. Once again, thank you for your thorough report. Warm regards, Szilárd... More

Banbury, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Lovely hotel and surroundings! Gorgeous rooms, great choice of food and wonderful spa! Beach literally 2 minutes walk at Santa Eulalia! My only criticism would be that the beds are very firm. Other than that, perfect!

Was this review helpful? Yes
InsotelHotelGroup, Manager at Insotel Fenicia Prestige Suites & Spa, responded to this review

Dear Guest, Thank you for writing about your experience at Insotel Fenicia Prestige Suites & SPA and for sharing on Tripadvisor. Is great that you enjoyed so much your holidays with us. We hope to see you again soon in our property! Warm regards, Szilárd Kováts Hotel Manager More

Munich, Germany
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

If you want the perfect hotel to stay on Ibiza and enjoy the best possible service, with friendly staff, excellent food, comfort and that "little bit extra"...then this is the first address on the beautiful Island of Ibiza.

Was this review helpful? Yes 6
InsotelHotelGroup, Manager at Insotel Fenicia Prestige Suites & Spa, responded to this review

Dear Rob, Thank you very much for have decided to spend your holidays at Insotel Fenicia Prestige Suites & SPA and for taking time to write your oppinion about your stay. We hope to see you again soon! Warm regards, Szilárd Kováts Hotel Manager More

East Kilbride, United Kingdom
Contributor
15 reviews 15 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just back yesterday after 10 day break. As this was our 1st time here and as a full-time wheelchair-user I am obviously a bit wary regarding access etc. However, it truly was THE best hotel I've ever stayed at. The whole hotel is ramped so access to the pool etc was made real easy. There's a disabled loo at reception... More

Was this review helpful? Yes
InsotelHotelGroup, Manager at Insotel Fenicia Prestige Suites & Spa, responded to this review

Dear David, It was a pleasure to have you as guest at Insotel Fenicia Prestige Suites & SPA. Thank you for choosing us for your holidays. Also, thank you for your great report, because from your comments we can learn much for improving some issues in the future. I assure to you that I take a good note of them.... More

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Extremely relaxed hotel with great service, hotel restaurants (Monsoon) surprisingly good, great restaurants in Santa Eularia just 5min walk away, you can either use very nice pool area or have excellent concierge book you in any beach club of your liking, overall extremely happy with experience and will definitively return, worked very well with a one year old baby

Was this review helpful? Yes 2
InsotelHotelGroup, Manager at Insotel Fenicia Prestige Suites & Spa, responded to this review

Dear Martin, Thank you for writing your oppinion about your stay at Insotel Fenicia Prestige Suites & SPA. We are happy to learn that you anjoyed so much your holidays with us. We hope to see you again soon to assure to you again an excellent experience. Warm regards, Szilárd Kováts Hotel Manager More

Oxford, England
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and I just returned from a two week stay in the Fenicia Prestige and we had a fantastic time. We already knew what a pleasant resort Santa Eulalia was, having stayed elsewhere in the town several times in the early 2000’s before the Fenicia Prestige opened in its current form. As we were returning to Santa Eulalia for... More

Was this review helpful? Yes 1
InsotelHotelGroup, Manager at Insotel Fenicia Prestige Suites & Spa, responded to this review

Dear Guest, First of all, thank you for choosing Insotel Fenicia Prestige Suites & SPA for your holidays. A big thanks for such a complete report about your stay. It will be really useful for other guests to choose their next destination. Also, it´s important for us to improve our services. So I take a good note about the issue... More

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Additional Information about Insotel Fenicia Prestige Suites & Spa

Address: C/ Narcisos s/n | Urbanización Siesta, 07840 Santa Eulalia del Rio, Ibiza, Spain
Location: Spain > Balearic Islands > Ibiza > Santa Eulalia del Rio
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Insotel Fenicia Prestige Suites & Spa 5*
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Also Known As:
Insotel Fenicia Prestige Thalasso Hotel
Insotel Fenicia Prestige Suites & Spa Ibiza/Santa Eulalia Del Rio

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 Spa Hotel in Santa Eulalia del Rio #2 Romantic Hotel in Santa Eulalia del Rio #2 Luxury Hotel in Santa Eulalia del Rio #8 Family Hotel in Santa Eulalia del Rio
Hotel Class
Number of rooms
172

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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