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All 45 Santa Eulalia del Rio hotels

Insotel Fenicia Prestige Suites & Spa

5.0 of 5 Hotel   |   C/ Narcisos s/n | Urbanización Siesta, 07840 Santa Eulalia del Rio, Ibiza, Spain
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Insotel Fenicia Prestige Suites & Spa
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85%
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
BagT London
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401 people have reviewed this hotel

Traveler rating
    239
    104
    32
    14
    12
See reviews for
82
211
5
14
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
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English first
London
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

The hotel itself is good but there is no beach nearby. Most of the time will have to be spent in the hotel's basic swimming pool. Not much to do for kids either....the question then is why to spend a lot of money for a basic swimming pool... Breakfast was excellent.

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Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed 4 nights 24-28th and was a little apprehensive due to a couple of reviews on here but I have to day we found everything to be superb...arrived at 10.30 am to be told our room was available ...we had one of the prestige suites and it was fabulous...fruit and bubbles as an arrival gift! service throughout our stay was... More

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InsotelHotelGroup, Manager at Insotel Fenicia Prestige Suites & Spa, responded to this review

Dear Guest, Thank you for writing your report on Tripadvisor about your stay at Insotel Fencia Prestige Suites & SPA. We are happy to learn that you spent a nice holidays with us and you will come back soon! Also, thank you for sharing your experience with other guests on Tripadvisor. You opinion is really important for them and fo... More

Brussels, Belgium
2 reviews
1 of 5 stars Reviewed 1 week ago

Dear Madam, dear Sir, I am writing to you to complain about certain services (or, rather, lack of services) offered by your hotel ‎during my stay with my little son between 20 August 2014 and 23 August 2014 (3 nights). I already complained about this during my stay, but was asked upon checkout to send an email to you. When... More

Was this review helpful? Yes
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just got back from two weeks here and very impressed. Taxi had no trouble getting there and was about 30 euro, in a nice location - but quite difficult to find without local knowledge. Check-in was done quickly by a nice man and we were shown to the room: spacious, very nicely done and the pool view was superb. Bathroom... More

Was this review helpful? Yes 1
InsotelHotelGroup, Manager at Insotel Fenicia Prestige Suites & Spa, responded to this review

Dear Sammie, Thank you for choosing Insotel Fenicia Prestige Suites & SPA for your vacations and for taking time to write on Tripadvisor.com about your stay. We will check the aircon in both of your rooms to assure that they work correctly. Regarding to the english channels, we have just installed a new big size antenna for the british signal,... More

London, England, United Kingdom
1 review
2 of 5 stars Reviewed 2 weeks ago

There was consistently poor customer service at this hotel. The staff didn't help us or many other families with getting bags from the car to the hotel. The concierge did not seem to have a good knowledge of the island. The kids club is small but only suitable for under 3 year olds. The rooms were in poor condition with... More

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InsotelHotelGroup, Manager at Insotel Fenicia Prestige Suites & Spa, responded to this review

Dear Henry, Thank you for your report about your stay at Insotel Fenicia Prestige Suites & SPA. We are a bit sad to learn that we haven´t filled your expectations during your stay, and I take good note about the mentions you have made in your comments to work on that issues to improve that services. Also, we hope to... More

Cambridge, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here in May 2014 and had a wonderful experience. Our room had its own rooftop jacuzzi and roof terrace with day bed. A lovely treat! The food and service were amazing and the location was great, only a short walk to the beach and centre of Santa Eulalia. The room itself was beautiful and had the biggest bathroom... More

Was this review helpful? Yes
InsotelHotelGroup, Manager at Insotel Fenicia Prestige Suites & Spa, responded to this review

Dear Amanda, Thank you for taking time to write your oppinion and for sharing your experience at Insotel Fenicia Prestige Suites & SPA with other guests on Tripadvisor.com We are really happy to learn that you enjoyed your stay so much! We hope to have the opportunity to see you again soon Warm regards, Szilárd Kováts Hotel manager More

Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We loved hotel a lot! Good rooms,quick service, good prompt cleaning, helpful consierje, nice location, good beach in cozy town nearby. swimming pool deserves separated words, it's amazing and very clean. We stayed in the room with jacuzzi on the rooftop and it was nice with possibility to have suntan on your own roof :) food is superb both breakfast... More

Was this review helpful? Yes
InsotelHotelGroup, Manager at Insotel Fenicia Prestige Suites & Spa, responded to this review

Dear Maria, Thank you for choosing Insotel Fenicia Prestige Suites & SPA for your holidays. We are happy to learn that you enjoyed your stay so much with us. Also thank you for sharing your experience with other guests on Tripadvisor. Your oppinion is really important for us and for others too, to be able to choose their´s next vacation´s... More

Hamburg
Top Contributor
308 reviews 308 reviews
48 hotel reviews
160 helpful votes 160 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is hard to find if you do not travel by bus with a travel agency. It is not located city center and our GPS navigation system has not found it. But finally with help of residents we have found it. The roof of the entrance looks like storm has damaged it. Of course you will not find a... More

Was this review helpful? Yes 2
InsotelHotelGroup, Manager at Insotel Fenicia Prestige Suites & Spa, responded to this review

Dear Guest, Thank you for taking time to write your oppinion about your stay in our property and for sharing your exeprience with other guests, even if, sadly, we have not fulfilled your expectations. I take note about all detail you comment to imrpove that issues which need it. Once again, thank you for your thorough report. Warm regards, Szilárd... More

Banbury, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Lovely hotel and surroundings! Gorgeous rooms, great choice of food and wonderful spa! Beach literally 2 minutes walk at Santa Eulalia! My only criticism would be that the beds are very firm. Other than that, perfect!

Was this review helpful? Yes
InsotelHotelGroup, Manager at Insotel Fenicia Prestige Suites & Spa, responded to this review

Dear Guest, Thank you for writing about your experience at Insotel Fenicia Prestige Suites & SPA and for sharing on Tripadvisor. Is great that you enjoyed so much your holidays with us. We hope to see you again soon in our property! Warm regards, Szilárd Kováts Hotel Manager More

Munich, Germany
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

If you want the perfect hotel to stay on Ibiza and enjoy the best possible service, with friendly staff, excellent food, comfort and that "little bit extra"...then this is the first address on the beautiful Island of Ibiza.

Was this review helpful? Yes 6
InsotelHotelGroup, Manager at Insotel Fenicia Prestige Suites & Spa, responded to this review

Dear Rob, Thank you very much for have decided to spend your holidays at Insotel Fenicia Prestige Suites & SPA and for taking time to write your oppinion about your stay. We hope to see you again soon! Warm regards, Szilárd Kováts Hotel Manager More

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Additional Information about Insotel Fenicia Prestige Suites & Spa

Address: C/ Narcisos s/n | Urbanización Siesta, 07840 Santa Eulalia del Rio, Ibiza, Spain
Location: Spain > Balearic Islands > Ibiza > Santa Eulalia del Rio
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Insotel Fenicia Prestige Suites & Spa 5*
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Also Known As:
Insotel Fenicia Prestige Thalasso Hotel
Insotel Fenicia Prestige Suites & Spa Ibiza/Santa Eulalia Del Rio

159 photos of this hotel

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Hotel & grounds (32)
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Room/suite (23)
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Management photos: Courtesy of the property manager

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 Spa Hotel in Santa Eulalia del Rio #2 Romantic Hotel in Santa Eulalia del Rio #2 Luxury Hotel in Santa Eulalia del Rio #13 Family Hotel in Santa Eulalia del Rio
Hotel Class
Number of rooms
172

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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