We've just returned from a trip into Portugal from Spain & had initially dismissed this hotel because of the poor reviews but we had to change hotel at short notice because of a problem with the first hotel, (which, incidentally, had received excellent reviews) and we went in to the tourist information office in Portimao where the lady was very... More

This hotel was given to us at very short notice, after reading some of the reveiws on here i thought we had been given a bad place to stay. How wrong was I, the hotel is a fantastic place to stay, the staff are friendly and the rooms are comfortable and cleaned everyday, the breakfast was the same most days... More

Have just returned from our 7th stay at this hotel and , despite all the negative reviews , have had a brilliant holiday . Those who give the negative reviews about those who work there , should take the time to actually take notice of the staff and treat them as they would like to be treated if they were... More

I travelled to alvor from london with my daughter as it was cheap and a last minute choice. When we arrived, the staff were very warm and welcoming. They checked us in and had a colleague on hand to carry our luggage to our room. The room was lovely, with amazing views of the outdoor pool and lake. The room... More

External views does not reflect the shabiness of the rooms,(never judge a book by the cover). Beds were hard and uncomfortable. Waiters ,when told of our displeasure about the food seemed to let it go in one ear etc. Free Shuttle Bus stopped running on 30th of September.I have so many complaints and that I may sound niggardly but would... More

I read a few negative reviews on this hotel so was very pleasantly surprised by how pleasant it was. The staff were friendly and accommodating, the hotel was clean, the gardens are beautiful and our room had a pool view, the pool is clean. I would agree with one negatvie review that the breakfast is cold but there is plenty... More

This hotel could do with a make over. The rooms are clean but shabby, not enough space for clothes, battered old TV and the beds are on the firm side. The air-con worked though. The breakfast buffet was disappointing, the tinned sausages appeared for the whole week and the coffee out of a machine was disgusting. Not enough staff on... More

I had a room backing on to the hotel behind,not recommended.Every night was karaoke night until about 1am.The rooms on the hotel pool side have a good view.Rooms are in need of a refurb as furniture looking a bit tatty.Food was very good and the staff were helpful.Cheap and cheerful but not a four star hotel. More

It is a lovely hotel just need a car to get to places as not much around. Rooms are lovely and the hotel very pretty and modern however try not to get a room facing opposite the other hotel as they have parties going on till quite late, I'm sure this can be pre arranged as they were all very... More