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Mercure Hotel Duesseldorf Kaarst

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Koenigsberger Strasse 20, 41564 Kaarst, North Rhine-Westphalia, Germany (Formerly Park Inn by Radisson Dusseldorf Kaarst)
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Mercure Hotel Duesseldorf Kaarst
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192 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mulhouse, France
2 reviews
2 of 5 stars Reviewed 1 week ago

Hotel employees are not nice, they don't show you where are the swimming pool and sauna, there is no room service available, the breakfast room is not enough large for all people, they were not able to print the invoice and they forgot to send me by email....

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
manuela_vandam, Assistant Gerenal Manager at Mercure Hotel Duesseldorf Kaarst, responded to this review

Dear guest. Thank you for your recent stay with us and we do really appreciate your feedback. Unfortunately you were not satisfied with your stay for some reason, please let us obtain about your experience. At least our Restaurant Carolus offers more space than guests can stay up to the hotel. Yes, it can happen that there is a rush... More 

Eindhoven, The Netherlands
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice comfortable hotel about 15 minutes outside of Düsseldorf. Free parking right outside of the hotel. The receptionist was a bit moody, but other than that we enjoyed our stay. The swimming pool and sauna are nice and spacious. The gym was well equipped too. There was a gap between the mattresses which was a little inconvenient, but the bed... More 

Was this review helpful? Yes
manuela_vandam, Assistant Gerenal Manager at Mercure Hotel Duesseldorf Kaarst, responded to this review

Dear traveler. What a nice review regarding your last stay with us! On behalf of the entire staff, we would like to say “Thank you” for your compliments about our facilities and for your recommendation. Our Team would like to thank you for your stay and we hope to welcome you pretty soon. Warm regards, Your Team Mercure Hotel Düsseldorf... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 21, 2015

very comfortable and silent hotel. personnel is very friendly, helpful and nice. It is around 18km to airport and also to city center. there are markets and fast food shops nearby. If price is ok for you. you can enjoy it without doubt. my rate is 10 out of 10

Was this review helpful? Yes
manuela_vandam, Assistant Gerenal Manager at Mercure Hotel Duesseldorf Kaarst, responded to this review

Dear guest. Wow, 10 from 10 points! Thank you so much! Nothing else to say like “Thumbs up” for such a good review. We had forwarded your kind words to every team member. It was a pleasure to be your host and we hope to welcome you pretty soon. Till then, best regards and all the best, Your Team Mercure... More 

Coventry, United Kingdom
Contributor
14 reviews 14 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 22, 2014

Nice room and really spacious public spaces give the hotel a classy feel. The buffet meals are of a very good standard, and I heard no complaints from any other guests. I must point out the flaw in the design of the bar area, which is raised from the rest of the hotel. The wooden floor is the same colour... More 

Was this review helpful? Yes 1
manuela_vandam, Assistant Gerenal Manager at Mercure Hotel Duesseldorf Kaarst, responded to this review

Dear guests. We would like to thank you for sharing your experiences regarding your recent stay with us. Your compliments are very appreciable for us and our Team would like to honor your recommendation. It was pleasure to recognize, that we met your expectations with almost 100%. Your little notes about will be directed to the departments who are in... More 

Wickford, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 19, 2014

This hotel is perfectly situated just off of the E31 ideal for a stop near Colgne or Dusseldorf. It is well equipped and the standard of food in restaurant and the cleanliness cannot be faulted. it is on a retail/commercial business park so not too picturesque but its convenience to transport is excellent. Maybe not for a prolonged stay but... More 

Was this review helpful? Yes
manuela_vandam, Assistant Gerenal Manager at Mercure Hotel Duesseldorf Kaarst, responded to this review

Dear customer. Thank you for sharing your experiences during your last stay with us. What a nice feedback, thank you a lot! For our effort on behalf of your guests, this is the most appreciative compliment for our staff. We hope to welcome you back soon and our entire team wishes you a nice Christmas! Your Team Mercure Hotel Düsseldorf... More 

Luxembourg City, Luxembourg
Top Contributor
84 reviews 84 reviews
31 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed December 12, 2014

That hotel is very well situated at least for my business need. It is clean and bright. The employees are very helpful, friendly and all the tiem welcome you with a big smile. The breakfast is very good and you can eat anything you want. The restaurant is fien as well and it can be very quick if you choose... More 

Was this review helpful? Yes
manuela_vandam, Assistant Gerenal Manager at Mercure Hotel Duesseldorf Kaarst, responded to this review

Dear customer. Thank you for sharing your experiences during your last stay with us. It was a pleasure for our Team to recognize, that you were satisfied with our facilities and our services with almost 100%. We appreciate your nice review and would like to say thank you! The entire staff hopes, that you chose our hotel for your next... More 

Oosterhout, The Netherlands
Top Contributor
58 reviews 58 reviews
19 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed December 10, 2014 via mobile

Clean, spacious and inviting lobby, rooms are nice with excellent beds. Bathroom does not really match the cozy rooms (white tiles all around). Very good breakfast buffet and friendly staff. A good choice if you need a hotel in the Düsseldorf region.

Was this review helpful? Yes
manuela_vandam, Assistant Gerenal Manager at Mercure Hotel Duesseldorf Kaarst, responded to this review

Dear Traveler. Thank you very much for your review and the time that you have invested. Great that you slept so well! Also your compliment about staff was very appreciative for the entire staff. Those words will motivate us for the future to going ahead with our engagement. The entire Team hopes to welcome you again, whenever your travel brings... More 

UK
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 22, 2014

Finding this place was a little difficult, many taxi drivers weren't exactly sure how to get to it but the actual location was fine. It's obviously out of the city itself but there are a few restaurants nearby and the hotel had a decent restaurant. Rooms were clean and tidy with everything you would expect and decent space. The restaurant... More 

Was this review helpful? Yes
manuela_vandam, Assistant Gerenal Manager at Mercure Hotel Duesseldorf Kaarst, responded to this review

Dear guests. Thank you for your recent stay and your feedback. As we can see, you rate the most of your facilities, especially our rooms, very positive. Thank you for that, our staff appreciate this a lot. The hospitality and friendliness of our team is always on focus, so we are glad that we met your expectations. We wish you... More 

Nuenen
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed September 16, 2014

Got a 3-night social deal which made this a superb deal for a Dusseldorf shopping visit but doesn't cloud the fact that this is a decent hotel, despite being in a very functional, uninspiring location on paper: your neighbours are the VW dealership, Lidl, Aldi and a filling station but the hotel is surrounded by trees, it's own free car... More 

Was this review helpful? Yes
manuela_vandam, Assistant Gerenal Manager at Mercure Hotel Duesseldorf Kaarst, responded to this review

Dear customer. Thank you very much for your recent stay with us and that you rate your stay as recommendable. Especially your comment about the staff was a great pleasure for us. As we are always trying to keep you satisfied, that was a nice compliment for our whole team. In fact, that you had a nice stay with us,... More 

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