Went here expecting quality. Got a nice room but paid accordingly. Rooms are far too noisy.spa bath sounded like industrial pump station and was embarrassed to use, heard everyone in corridor entire 3 night stay. For price I'd book elsewhere next time More

We stayed here for one night on our way to Kaikoura. The hotel was nice if a bit old fashioned. We stayed in the main building. The only criticism I really have is that as an older building it has very high ceilings, which look nice, but make the room quite cold if there isn't enough sunlight. We were freezing... More

The hotel chain may be brilliant, as it was in Queenstown, but they are definitely no good with bungalows in Hanmer Springs. It was charged like a high-quality room in the hotel, but it was tiny, the sofa bed was never folded up and made the entrance to the room awkward and uncomfortable. There was very little space to put... More

When traveling to a location where there is a Heritage, choosing accomodation is easy. Recently had to spend one night in Hanmer Springs, with it`s location right in the middle of town and the new garden rooms, Heritage was an instant decision. Quiet, rooms close to the swimming pool and tennis court - nice. Hand written "welcome back" note a... More

Didn't feel like a luxury hotel. Room was nice and I slept well but it had a "damped and dark" atmosphere about it. Ordered room service and the food filled me up, but the dessert glass was dirty and looked liked it hadn't been washed between orders. Put me off a bit, I mean if they can't clean something as... More

My partner and I stayed here, as part of our NZ holiday. Frankly we were not impressed at all, i will admit it was a lovely location and lovely building but overall we were disappointed. The carpets throughout the hotel were dirty and not luxed during the time of our stay, you could clearly see the debris. Our room was... More

Lovely setting & great location in Hanmer Springs. We had a family room and it was quite spacious and the bathroom products were really nice. The staff were OK but no stand outs. More

Santa Parade: My partner and i stayed the nite of the santa parade the hotel had a float looked awesome with the staff dressed as characters from the movie Sherik, we were greeted on check in by Garry who was most welcoming he also doubled as the lion on the float along with Richard the chef as sherik and Wendy... More

stayed in one of the chalets - very nice but can get a bit warm. couple fans provided and the screen on the front sliding door really helps keep the room cool and keep the bugs out. walls are a bit thin between units and while not an issue for us, a noisy neighbor might cause issues. breakfast was the... More