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Heritage Hanmer Springs

1 Conical Hill Road, Hanmer Springs, New Zealand
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Heritage Hanmer Springs
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325 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
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    (97)
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Auckland, New Zealand
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW via mobile

Wonderful place to spend time relaxing or doing business. The property is everything from chill out to business and the staff are great willing to do anything to help. Rooms and amenities are great. Highly recommend.

Was this review helpful? Yes
Christchurch, New Zealand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

We had a lovely sunny room. Very warm rooms and corridors. This hotel felt very homely and cosy to walk into. Lovely comfortable beds and arm chairs. A very nice complex to walk around outside with a swimming pool and tennis courts which would be wonderful in the summer. A very enjoyable winter stay.

Was this review helpful? Yes
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear ireneeliz Thanks for your review of the hotel. We are glad that you enjoyed your stay and we hope to see you again soon! Best regards, Duncan Mackenzie General Manager More 

Dunedin, New Zealand
2 reviews
1 of 5 stars Reviewed 2 weeks ago via mobile

Brown brown and more brown. Tired looking, receptionist complaining that management wdnt give him new phone. He smelt of cigerettes. Made us do $50 deposit which thought weird as had already paid. I dont look like room trasher. Depressing experience.

Was this review helpful? Yes
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear loumas551 Thanks for your review of the hotel. Please let me know the date that you stayed so that I can follow up properly. Best regards, Duncan Mackenzie General Manager More 

Travelers are raving about these Hanmer Springs hotels

Level Contributor
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Booked breakfast special and stayed in garden cabins. Very comfortable room, secluded but close to main hotel. Good Walking distance to all amenities and other restaurants. Nice staff. Didnt give perfect score cause breakfast was nice but slow in replenishing food. Otherwise will come back again.

Was this review helpful? Yes
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear Elena G Thanks for taking the time to post a review on Tripadvisor. We appreciate your feedback and hope to see you again soon. Best regards, Duncan Mackenzie General Manager More 

Cheviot, New Zealand
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I stayed just one night. We stayed in a ground floor room close to reception The room was very nicely furnished including a very comfortable king size bed. Good sized bathroom and nice bath robes. We had dinner at 6.30pm and the staff were very friendly and attentive. We had the soup then lamb and beef for... More 

Was this review helpful? Yes
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear M_Burnett77 Thanks for your review of the hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Best regards, Duncan Mackenzie General Manager More 

Christchurch, New Zealand
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 4 weeks ago

My wife and I visited this Restaurant at the Heritage on Saturday night. We went during the afternoon to book a table which they could only do at 830pm due to a busy night and a function. We turned up and we were really surprised to see a completely empty restaurant. The function room was busy next door. We were... More 

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GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear Jeremy L Thanks for sharing your feedback on your dining experience with us. We are very disappointed with the service you received. This is definitely not to our usual standard and we are truly sorry. I will follow up with the Restaurant and Kitchen staff to find out exactly what happened and to see what steps we can take... More 

Wellington, New Zealand
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We started in the garden suites for two nights. The room needs make over, it looks old and needs a heat pump, it's expensive comparing to the motels nearby. The staff are friendly and very nice which made our stay little better. The bathroom is nice and hot water in the shower was relaxing. They served buffet breakfast which was... More 

Was this review helpful? Yes 1
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear Leon1506 Thanks for your review of the hotel. We appreciate all guest feedback because it helps us to identify areas that require greater focus. We recognise that we are in very competitive accommodation market so we currently investigating options for a soft refurbishment for our rooms. We are considering changes to the furniture and décor of our rooms to... More 

Christchurch, New Zealand
Level Contributor
7 reviews
5 of 5 stars Reviewed 4 weeks ago

I stayed at the garden suite that they have, easy access to the hot pools and the city!! the room was just amazing with cozy bed and good facilities! i loved the bathroom as i had a big bath tub (what else you need hot pools /relaxing bath). My stay was quite calm and relaxed, will definitely recommend it. and... More 

Was this review helpful? Yes
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear Peacelover18 Thanks for taking the time to post a review on Tripadvisor. We are thrilled that you had a great stay and we hope to see you again soon. Best regards, Duncan Mackenzie General Manager More 

Christchurch, New Zealand
Level Contributor
7 reviews
4 of 5 stars Reviewed May 27, 2015

Only stayed one night but the location, setting, room & facilities made this one night we had in Hanmer a memorable one. We will definitely choose this accommodation when we make a return visit to Hanmer. Loved it's old style as its name suggests and the bonus of being able to have breakfast on the premises topped it off. Nice... More 

Was this review helpful? Yes
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear 680helen50 Thanks for taking the time to post a review of the hotel on Tripadvisor. We are thrilled that you enjoyed your stay with us and we hope to see you again soon. Best regards, Duncan Mackenzie General Manager More 

Exeter, United Kingdom
1 review
3 of 5 stars Reviewed May 25, 2015

Recent two night stay at Hanmer with my partner. We were allocated a large two double bed room, this was clean and well equipped. My partner had booked dinner at the hotel restaurant on the saturday evening. The hotel were unable to seat us until 20.30. When we arrived at dinner what greeted us was a hall with a bar... More 

Was this review helpful? Yes
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear pm07lc Thanks for taking the time to post a review of the hotel. We are sorry that aspects of your stay did not meet your expectations. I will speak to the hotel staff to ensure that we are advising guests at the time of booking about any restrictions on normal dining room service. Thanks again for your feedback and... More 

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