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Heritage Hanmer Springs

1 Conical Hill Road, Hanmer Springs 7334, New Zealand
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1 room 1 guest
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Heritage Hanmer Springs
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345 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
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    (97)
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Christchurch, New Zealand
1 review
2 of 5 stars Reviewed 2 days ago NEW

When we arrived the welcome we got from a gentlemen was good then he got another person out from the back and it went down hill her voice was loud and she was embarrassing us as we felt small. Then the pricing was wrong but we still paid as she didn't want to fix it.We got our key in the... More 

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Level Contributor
4 reviews
3 of 5 stars Reviewed 1 week ago

Our stay was pleasant enough, as we chose a hotel room to attend a wedding downstairs. We decided the hotel was convenient in case it was cold or snowed on the wedding day. The photos on the website looked more stunning than the actual thing. Our bed & pillows were lovely though. The hotel has a pool, but only functional... More 

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GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear Suzanne R Thanks for taking the time to review the Heritage Hanmer Springs. We are glad that you enjoyed your stay and got to enjoy some of the attractions that Hanmer Springs offers. Hanmer Springs is not a large town but it is a wonderful place to relax and get away from the hustle and bustle of the city.... More 

Christchurch, New Zealand
Level Contributor
25 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

A difficult review to write and rate overall as we liked our room which had been recently refurbished. We particularly appreciated the bed and large armchairs which were very comfortable. Everything in the room and bathroom was very clean and the view from the window was great, Some other aspects we found less appealing. The day we arrived was wet... More 

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GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear 536JillM Thanks for your review of the hotel. We are glad that you enjoyed view from the comfort of your room. We are privileged to have some spectacular views around the property! We appreciate your comments about our Wi-Fi service. Our current complimentary Wi-Fi offer suits the needs of most of our guests, however we are very mindful that... More 

Christchurch
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

The rooms were adequate warm, but at the price you would expect there to be a few more complimentary goods, not pay for every thing on the tab. The staff were very nice and also very helpful with inquiries about local activities and times of shops and pool. The food was average even though they said the had a qualified... More 

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GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear Michael H Thanks for taking the time to post a review of your recent stay with us. We do appreciate your feedback and we take all guest comments very seriously. We are focused on providing high quality food and will be introducing a new menu in the coming weeks with new dishes to suit a wide range of tastes.... More 

Christchurch, New Zealand
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

The Heritage is an old hotel that has been refurbished but still maintains its character and charm. The location is very central and easy walking distance to the pools. The service was excellent as was dinner in the restaurant

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GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear Jormac Thanks for taking the time to post a review of your stay on Tripadvisor. We really appreciate your feedback and are glad that you enjoyed your stay with us. We hope to see you again soon. Best regards, Duncan Mackenzie General Manager More 

Auckland, New Zealand
1 review
4 of 5 stars Reviewed 2 weeks ago

Arrived to what seemed to be a bit of a lukewarm reception but in hindsight may have been due to staff having a lot on given that a wedding was taking place that weekend and staff may have been busier than usual. As already mentioned by a previous review, sleeping on the night of the wedding may have been an... More 

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GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear StoneGranite Thanks for your honest review of your recent stay with u. We really appreciate your feedback, especially when it is as constructive - and detailed – as yours. I will follow up on your comments with the Kitchen staff and the Food & Beverage staff to make sure we are doing all we can to ensure that we... More 

Christchurch, New Zealand
1 review
3 of 5 stars Reviewed 2 weeks ago

Found the venue somewhat dated but quaint. The dining and bar areas are overdue for an update to bring into the modern times. Service and reception were all good. Room had been updated at sometime and was OK and included an excellent large comfortable bed. One real gripe ...can't remember having to pay a 1.5% surcharge on settling the accomodation... More 

Was this review helpful? Yes
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear Bob T Thanks for taking the time to post a review of your recent stay with us. We take all guest feedback very seriously because it helps us to maintain and improve the services that we offer. Thanks for your positive feedback about our customer services and our beds. We really appreciate that. The credit card surcharge of 1.5%... More 

Antibes, France
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a villa apartment by the lake, just perfect! From the wood fire to the 3 separate sleeping rooms. It was like home away from home. We had lunch out on the terrace and watched the ducks frolicking in the little man made lake in front with the beautiful snow capped vista in the back ground. Just magic. This... More 

Was this review helpful? Yes 1
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear Brigitte D Thanks for posting a review of the hotel. We really appreciate your feedback. We are thrilled that you enjoyed your stay and we hope you had a good trip home. Best regards, Duncan Mackenzie General Manager More 

Auckland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We had a garden room. Was not made aware that were adjoining doors, that were paper thin. we heard every word our neighbours said, also had to listen to them playing with the ipod docking station at 11pm. Not impressed. Not quite sure how we were supposed to fill the kettle, as it was too big to get under the... More 

Was this review helpful? Yes 1
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear taipuha Thanks for taking the time to post a review of the hotel. We do appreciate your feedback because it helps us to ensure that service standards are maintained and improved. We are truly sorry that you did not have a good night’s sleep. I will speak to the maintenance team to see what we can do to provide... More 

Christchurch, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

The hotel was wonderful for the wedding we attended. The room had a beautiful outlook and the bed was very comfortable. HOWEVER Breakfast was cold - all three mornings. Concerned about cross contamination when the bathroom was cleaned (I was there because the forgot to clean our room) Our room was above where venues are held. The music at the... More 

Was this review helpful? Yes 1
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear danorm18 Thanks for your review of the hotel. We appreciate all guest feedback and we take all guest comments very seriously. We are disappointed that the breakfast buffet did not meet your expectations. This is not the standard of service that we pride ourselves on and I will follow up with the Food & Beverage team to make sure... More 

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