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Heritage Hanmer Springs

1 Conical Hill Road, Hanmer Springs 7334, New Zealand
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Heritage Hanmer Springs
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425 Reviews from our TripAdvisor Community

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Hawke's Bay Region, New Zealand
1 review
4 of 5 stars Reviewed 1 week ago

Beautiful setting, only sorry that this amazing summer disappeared for the days that we were there so didn't get to enjoy the outdoor pool & grounds. Lovely room, very comfy bed, lovely fluffy towels, good shower pressure - all you need . Only thing I'd change is that we had a door off our room to a shared balcony area... More 

Review collected in partnership with Amoma.com

Helpful?
Thank 609gretchenb
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear 609gretchenb Thanks for taking the time to post a review of your stay at Heritage Hanmer Springs. We are thrilled that your special occasion was so memorable. We hope you have a good trip home and we hope to see you again. Best regards Duncan Mackenzie General Managee More 

Sydney, Australia
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

Great location, super comfy beds. Central to everything. Our only build would be they should offer unrestricted WiFi in this day and age. Twin queen beds in our room perfect for travelling with 1 child. Massive bathroom a bonus. Helpful front desk staff.

Helpful?
Thank Hamish128
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear Hamish128 Thanks for taking the time to post a review of your recent stay. We really appreciate your feedback and will take on board your comments about unlimited Wi-Fi for future consideration. We hope you had a good trip home and we hope to see you again soon. . Best regards, Duncan Mackenzie General Manager More 

Cambridge
Level Contributor
93 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel was fully booked so we had to stay in a villa. Though this is expensive for just a couple we loved the space and the outlook over the lake and mountains behind. Great for families ( can sleep,six ) with well equipped kitchen and washing machine in the garage.

Helpful?
Thank David716
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear David716 Thanks for your review of your recent stay. We appreciate your feedback and are glad that you enjoyed your stay in a villa. We hope you had a good trip home and we hope to see you again soon. . Best regards, Duncan Mackenzie General Manager More 

Christchurch, New Zealand
1 review
4 of 5 stars Reviewed 2 weeks ago

Our family recently enjoyed a few nights in one of the Heritage villas positioned with a wonderful aspect overlooking a lovely pond with good landscaping. It was a treat to sit with a morning cuppa and share breakfast in the sunshine looking out on the pond, quite relaxing. If you prefer evening sun it would be best to ask for... More 

Helpful?
Thank 0fuschia0
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear 0fuschia0 Thanks for taking the time to post a review from your recent stay. We really appreciate your feedback and I will follow up on the minor issues you mentioned. We are thrilled that you enjoyed your stay overall and we look forward to seeing you again soon. Best regards, Duncan Mackenzie General Manager More 

Christchurch, New Zealand
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

The bed was super soft and comfy. Great service and great food- both dinner and breakfast (loved the personalised comment on the dessert plate). The grounds are beautiful and we wished we had of had another day to fully enjoy the pool and tennis courts. Having the personalised card and free drink vouchers to congratulate us on our wedding anniversary... More 

Helpful?
Thank Caroline M
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear Caroline M Thanks for taking the time to post a review of your recent stay with us. We really appreciate your feedback and are delighted that your special occasion was such a memorable experience. Thanks again for your feedback and we hope to see you again soon. Best regards, Duncan Mackenzie General Manager More 

Greater Melbourne, Australia
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

We really enjoyed our stay here. We had a 3BR villa, which had ample room for up to 6 ppl. They are akin to a self contained unit setup. The rooms aren't exactly modern, but were very clean and furnishings in very good condition. One criticism was, after being cleaned the second day, one of the bedroom windows was left... More 

Helpful?
Thank AustraliaPlus
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear AustraliaPlus Thanks for your review of the Heritage Hanmer Springs. While we are glad that you enjoyed your stay overall, I will speak to the Housekeeping team about security of guest rooms. We do also have safety deposit boxes at reception which we recommend that our guests use. Thanks again for your feedback and we hope to see you... More 

Warwickshire
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My daughter and I had a wonderful stay in a suite ( The Honeymoon Suite converted into two singles) overlooking the gardens and lovely pool area. Stunning views of the Mountains unlike other Hanmer Hotels we had explored which had rooms overlooking their car parks! IN summary: an elegant comfortable room, quality linen, the bathroom was perfectly adequate ( but... More 

Helpful?
Thank Lily H
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear Lily H Thanks for taking the time to post a review of your stay at Heritage Hanmer Springs. We really appreciate your feedback and and are grateful for your comprehensive review of the hotel and I will make sure to share your feedback with the staff. We are delighted that you enjoyed your stay with us and we hope... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

We decided to stay and extra night and hadn't booked the reservation till the morning. We were quickly and friendly upgraded to the nicest room in the entire main hotel building without any extra fees or charges. I will definitely be recommending this hotel to any others that are planning on either visiting Hamner Springs or travelling around South Island!

Helpful?
Thank Rosh R
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear Rosh R Thank you very much for your feedback on your recent stay. We are delighted that you enjoyed your stay with us. Excellent customer service is one of the pillars of the Heritage culture and we are glad that we could make your stay more memorable. Thanks again and we hope to see you again soon. Thanks. Duncan... More 

Melbourne, Australia
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

Last night of our honeymoon in NZ. Made more than welcome on arrival. Put in a big room on the ground floor with a large terrace. Room is well equipped and has a very large bathroom with spa. Staff in restaurant/bar are very accommodating and great to talk to. Great location in the middle of town. Would definitely recommend to... More 

Helpful?
Thank Benmgsr
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear Benmgsr Thanks for taking the time to post a review of your stay at Heritage Hanmer Springs. We are glad that you enjoyed your stay with us on your special occasion and we hope to see you again soon. Best regards, Duncan Mackenzie General Manager More 

Christchurch, New Zealand
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed for the weekend and the hotel is lovely with a great restaurant for breakfast. The grounds are well kept and we enjoyed a game of tennis.We had a garden room which was of a high standard. It had an interconnecting door to the next room. Only down side was you could here the guests next door talking which... More 

Helpful?
Thank Sunnydaz73
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear Sunnydaz73 Thanks for your review of Heritage Hanmer Springs and our garden units. We are currently looking at options to replace the couches in our garden rooms with tub chairs to make these rooms more comfortable. We hope to have a plan finalised very shortly. We will also look at what we can do to improve the sound proofing... More 

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