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Heritage Hanmer Springs

4.5 of 5 1 Conical Hill Road, Hanmer Springs, New Zealand
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Heritage Hanmer Springs
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Heritage Hanmer Springs
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264 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Gold Coast, Australia
Contributor
17 reviews 17 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

My wife and I stayed in a Deluxe room in the main building for four days as part of a larger group. The location and external presentation of the Hotel is excellent, but the interior is somewhat disappointing: dated and tired and in need of a lift into the second decade of the twenty-first century. Having said that, the staff... More

Was this review helpful? Yes
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear ijballo Thanks for your review of the hotel. We are glad that you enjoyed your stay overall and we will take on board your comments about the interior of the hotel. We are currently looking at a refurbishment program for our hotel rooms to freshen up and modernize the décor in the rooms and the bathrooms. This is an... More

Victoria
Top Contributor
62 reviews 62 reviews
48 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 1 week ago

We were part of group booking with colleagues located in various rooms throughout the hotel and extensive grounds. We imagined our Garden Room would overlook the beautiful garden; but it was a cottage (large cabin) several minutes walk through the garden - and it rained a lot. The car had to be left in a car park near the main... More

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GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear Brightievictoria Thanks for your review of the hotel. We appreciate your feedback on the various aspects of your stay. We are glad that you enjoyed your stay overall and we will definitely take on board your comments about the things we can improve on. We hope to see you again in the future. Best regards, Duncan Mackenzie General Manager More

1 review
3 of 5 stars Reviewed 1 week ago

Average is a good word to describe the Heritage Hanmer. Disappointing would be another; but only because the once-grand hotel no longer lives up to its former reputation or its heritage (excuse the pun). The approach to the property and the gardens surrounding it promise something grander than the hotel is able to deliver. It is careworn and a little... More

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GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear Cespiner Thanks for review of the Heritage Hanmer Springs. We appreciate your feedback and we are sorry that you were disappointed on your recent stay with We recognize that the décor in some of our rooms need to be refreshed and to this end we are looking at a refurbishment program for our rooms at the end of the... More

Christchurch, Canterbury, New Zealand
Top Contributor
50 reviews 50 reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Visited as part of an accommodation package from the thermal pools. Our room was comfortable and located above the rear entrance to the hotel so was a little noisy in the morning. The heating works well (we had to turn it down). Didn't use any of the other services. Our stay was nice but not wow.

Was this review helpful? Yes 1
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear ViralPoet Thanks for your review of the hotel. We appreciate your feedback and will take note of your comments with a view to having more of a "wow" factor. We hope to see you again soon. Best regards, Duncan Mackenzie General Manager More

Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This Hotel was inviting because of it's facade and beautiful grounds. We had a superior garden view room which could be described at best as ordinary. There was a bed , two side tables a lounge and a small coffee table in the room. No desk ,chair, writing implements etc. On arrival we were left to stand waiting while the... More

Was this review helpful? Yes 1
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear raymond169 Thanks for your review. We are sorry that you did not have a great stay with us. We are looking to do a soft refurbishment of our Garden rooms next year. This is an ongoing process and we appreciate your feedback. I am concerned about the poor service you received and this is something I will be looking... More

Hexham, United Kingdom
Top Contributor
86 reviews 86 reviews
21 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here for two night and had to order our dinner in advance so expected to be served promptly with realy hot food. Wrong the food was look warm and the portions were very small and not of great quality. The breakfast was not the best we have had whilst travelling around New Zealand. Would not return or recommend... More

Was this review helpful? Yes 1
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear Mickley22 Thanks for your review of the hotel. We appreciate your feedback as we use it to improve our service standards. I have passed your comments on to the Food & Beverage Department so that they can follow up and take remedial action as required. Best regards, Duncan Mackenzie General Manager More

Melbourne, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed in one of the garden rooms for our honeymoon. The room was clean and basic and the breakfast was good. The views into the gardens were also nice. Our overall experience was that it was below our expectations. We had to wait for quite a while for someone at reception to finally greet us upon arrival. The bathroom... More

Was this review helpful? Yes 1
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear Samantha O Thanks for your review of the hotel. We really appreciate your feedback and we are sorry that your experience with us did not meet your expectations. We are currently working on a refurbishment plan for our Garden Rooms to modernize the decor. Our room refurbishment is an ongoing process and we hope to have all the changes... More

Newcastle, Australia
1 review
5 of 5 stars Reviewed 4 weeks ago

I stayed at the Hamner Springs hotel for one night and I can't fault a thing. I checked in with a big group of people and the service was excellent. They hotel embodies tradition hotel values, with warm staff, welcome chocolates and even a hand written welcome note on our bed. The perfectly manicured grounds and fresh mountain air is... More

Was this review helpful? Yes
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear ashroze Thanks for taking the time to review the hotel. We are glad you enjoyed your stay with us and we really appreciate your feedback. We hope you had a good trip home and we look forward to seeing you again in the future. Best regards, Duncan Mackenzie General Manager More

Swanage, United Kingdom
Top Contributor
100 reviews 100 reviews
28 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This stay was part of a SAGA trip of North and South islands in New Zealand . The hotel is set in lovely gardens ,the swimming pool was not open until November but there are hot spring baths are just down the road . Nice comfy beds and pillows . Free Wi-Fi in lobby 500 Mbs per 24 hrs .Good... More

Was this review helpful? Yes
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear Peter W Thanks for your review of the hotel. We are glad you enjoyed your stay with us and we appreciate your feedback. We hope to see you again in the future. Best regards, Duncan Mackenzie General Manager More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 17, 2014

Overall it is a nice hotel apart from it is a bit noisy outside a long corridor. The floor of the room make a cracking noise like an old house. I love the bed as we upgraded for a twin double bed on Level 2. The location of the hotel is awesome and very near to everything especially the spa... More

Was this review helpful? Yes
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear 632christyn Thanks for your review of the hotel. We are glad that you enjoyed your stay with us and we really appreciate your feedback. We will be investigating options for heat pumps in the restaurant - and also in the Lodge rooms - in the near future. We look forward to seeing you again soon. Best regards, Duncan Mackenzie... More

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Additional Information about Heritage Hanmer Springs

Address: 1 Conical Hill Road, Hanmer Springs, New Zealand
Location: New Zealand > South Island > Canterbury Region > Hanmer Springs
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Heritage Hanmer Springs 4.5*
Number of rooms: 64
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Also Known As:
Heritage Hanmer Springs Hotel Hanmer Springs
Hanmer Springs Heritage
Heritage Hotel Hanmer Springs

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