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All 20 Hanmer Springs hotels

Heritage Hanmer Springs

4.5 of 5 Hotel   |   1 Conical Hill Road, Hanmer Springs, New Zealand
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Heritage Hanmer Springs
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64%
Ranked #18 of 20 Hotels in Hanmer Springs
A recent review
3 of 5 stars reviewed 4 days ago
632christyn
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255 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 4 days ago NEW

Overall it is a nice hotel apart from it is a bit noisy outside a long corridor. The floor of the room make a cracking noise like an old house. I love the bed as we upgraded for a twin double bed on Level 2. The location of the hotel is awesome and very near to everything especially the spa... More

Was this review helpful? Yes
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear 632christyn Thanks for your review of the hotel. We are glad that you enjoyed your stay with us and we really appreciate your feedback. We will be investigating options for heat pumps in the restaurant - and also in the Lodge rooms - in the near future. We look forward to seeing you again soon. Best regards, Duncan Mackenzie... More

Auckland Region, New Zealand
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

We paid for a deluxe room which smelt like someone had had an accident in there. We complained immediately and the manager tried to convince us that he had had a poor sense of smell and the room to him smelt fine. I have a very poor sense of smell and it was awful. We were offered a cheaper superior... More

Was this review helpful? Yes 1
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear David H Thanks for your feedback on the hotel. We are sorry that you did not enjoy your stay. Please let me know which date and which room you stayed in so that I can follow up properly on your concerns. I look forward to your reply. Best regards, Duncan Mackenzie General Manager More

Christchurch
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We booked a smaller room with views, for a weekend getaway. Very close to town, and amenities , amazing restaurant , and breakfast all sorted. The proximity is very handy to the Pools, Pubs, and town centre. Very classic , authentic building , great gardens , good service, especially in restaurant, and comfortable , peaceful stay. Look forward to returning... More

Was this review helpful? Yes
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear waltchristchurch Thanks for your review of the hotel. We really appreciate your feedback and hope to see you again in the future. Best regards, Duncan Mackenzie General Manager More

Rangiora, null, New Zealand
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent stay again we had the king room 1xqueen 1xking bed that de comes two singles so great for family stays. Food in restaurant is yummy and not to expensive. Close to pools. I would highly recommend this hotel !

Was this review helpful? Yes 1
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear Shane H Thanks for your review of the hotel. We are glad you enjoyed your stay and we look forward to seeing you again soon. Best regards Duncan Mackenzie General Manager More

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I found booking chaotic. We were gifted our first night by friends and are truely thankful for the gift! But I felt like we were just an inconvenience for the staff on booking, even though we were also adding a second night paid for by ourselves. Our room was a basic box like room with no view at all, it... More

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GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear MareeCH Thanks for your review of the property. We are disappointed that you did not enjoy your stay with us. Please let me know which room you were in and on which dates so that I can follow up properly. Best regards, Duncan Mackenzie General Manager More

Melbourne, Australia
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

This was our first stop after flying to Christchurch then driving to Hanmer Springs and we are so glad we did! Check in was a breeze and Kurt at the front desk was extremely helpful and kind. The room we had was lovely and quiet and we had a view of the beautiful gardens. I would highly recommend this hotel!

Was this review helpful? Yes
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear dinkychick Thanks for your review of the hotel. We really appreciate your feedback, especially about our staff. I will make sure Kurt gets the recognition he deserves for his excellent service. We hope to see you again soon. Best regards, Duncan Mackenzie General Manager More

New Zealand
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

Arrived 3pm on a Saturday. My partner had booked two full months earlier via wotif. She paid a hefty $250 for a deluxe room x one night. It was small and pretty tired but not a disaster. That was to come. We headed out for dinner. Got back to the hotel to find a wedding in full swing. Lovely. The... More

Was this review helpful? Yes 1
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear MattH1234 Thanks for your review of the hotel. We are sorry you did not enjoy your stay with us. We want all our guests to have a great experience at the hotel and clearly that did not happen. Please let me know which room you stayed in so that I can follow up with the hotel staff. Then I... More

Brisbane, Australia
Contributor
16 reviews 16 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We celebrated our 30th wedding anniversary with 2 nights at the Heritage. Very nice, loved the dinning room for breakfast and all meals. Not the cheapest, but still very good food. Floors were very creaky, maybe that adds to the old world charm. Having to go up stairs a bit tiring, especially after being at the Hot Pools. The grounds... More

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GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear GinjaNinja48 Thanks for taking the time to write a review of the Heritage Hanmer Springs. We are glad you enjoyed your stay with, especially since it was a special occasion. Thanks for your feedback on the meals in the restaurant - we have a new chef with many years' experience and he is doing excellent work. We hope you... More

Sydney, Australia
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Our family stayed in a separate apartment, which I would highly recommend. Great location. Nice fire and comfy beds. Spacious and perfect for a family. The service was very friendly and efficient. It was very clean. I would definitely come hear again.

Was this review helpful? Yes
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear jprice447 Thank you for your review of the hotel. We really appreciate your feedback and we hope to see you again in the future. Best regards, Duncan Mackenzie General Manager More

Noosa, Queensland
Top Contributor
51 reviews 51 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I booked this deal on the internet. It included a hotel room with two for one breakfast. Imagine my surprise when we arrived at our room. It was on the first floor (Room 216) overlooking snow capped mountains. The room was huge. The amenities in the bathroom were excellent quality. It was a wonderful stay and we will be watching... More

Was this review helpful? Yes
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear Noosagirl7 Thanks for taking the time to post a review of the hotel. We really appreciate your feedback and will keep your comments in mind about the positioning the sofa when it comes time to look at upgrading our room furniture. We are glad you enjoyed your stay and we hope to see you again soon. Best regards, Duncan... More

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Additional Information about Heritage Hanmer Springs

Address: 1 Conical Hill Road, Hanmer Springs, New Zealand
Location: New Zealand > South Island > Canterbury Region > Hanmer Springs
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Heritage Hanmer Springs 4.5*
Number of rooms: 64
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Also Known As:
Heritage Hanmer Springs Hotel Hanmer Springs
Hanmer Springs Heritage
Heritage Hotel Hanmer Springs

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