We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Heritage Hanmer Springs

1 Conical Hill Road, Hanmer Springs, New Zealand
Hotel amenities
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Heritage Hanmer Springs
Professional photos View all
Browse nearby
Heritage Hanmer Springs
Write a Review

315 reviews from our community

Traveler rating
    77
    122
    69
    35
    12
See reviews for
43
178
7
16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
  • All months
    (315)
  • Mar-May only
    (94)
  • Jun-Aug only
    (71)
  • Sep-Nov only
    (61)
  • Dec-Feb only
    (89)
All months
westcoast region new zealand
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed today NEW

Stayed at the Heritage this weekend, beautiful place, lovely rooms, beautiful decor in all parts. Staff were friendly and helpful. Check in and out were fast. Lovely breakfast and a beautiful view, all round a great place to stay.

Was this review helpful? Yes
Ashburton, New Zealand
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed today NEW

Lovely place to stay! beautiful room, would recommend to others to stay here. Centrally located and walking distance to everything in Hanmer. Nice friendly staff, lovely breakfast. Beautiful decor, fast check in and out too.

Was this review helpful? Yes
Christchurch, New Zealand
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed in the garden room no parking so had to lug bags from carpark 250m+ away. Nice big rooms the shower doesnt have alot of pressure so hard to shower. As the garden room joins to next apartment could hear there covos clearly Will come back again as this.one good hotels in Hanmer

Was this review helpful? Yes 1
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear claire_beer Thanks for taking the time to post a review of the hotel on Tripadvisor. Each of the Garden units has a carparking space right outside the unit and this should have been explained to you when you checked in. I will speak to the reception team to make sure that all facilities are explained clearly to our guests.... More 

London
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed one night. No lift so had to take bags up one set of stairs. Room was ok, fairly warm after putting heater on although bathroom was cold. Bathroom was large. Had to ask for milk for tea. Bath robes were provided. Did not eat at the hotel so can not comment.

Was this review helpful? Yes
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear vjhandley Thanks for taking the time to post a review of the hotel on Tripadvisor. We appreciate your feedback and we hope you had a good trip home. Best regards, Duncan Mackenzie General Manager More 

Auckland, New Zealand
Senior Contributor
39 reviews 39 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

went here with my wife for a honeymoon just for one night. this is place in centrally located and 50 meters away from all shops and cafes. rooms are specious and very much clean. did not try restaurant this time but menu was looking good. i would definitely recommend this to other people. staff was very much helpful and knowledgeable.

Was this review helpful? Yes
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear Likhil Thanks for your review of the Heritage Hanmer Springs. We are glad you enjoyed your stay with us and we hope you had a good trip back to Auckland. We hope to see you again soon. Best regards, Duncan Mackenzie General Manager More 

Christchurch, New Zealand
Contributor
20 reviews 20 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Arrived on a Saturday morning and the staff were wonderful , allowing early check in. We booked a deluxe room which was very nice indeed. The hotel is set in peaceful grounds which is nice for a sit of an evening. The buffet breakfast was very tasty and well worth it. I assumed using the laundry was free but later... More 

Was this review helpful? Yes
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear medusa84 Thanks for taking the time to post a review on Tripadvisor. We are thrilled that you enjoyed your stay and we look forward to seeing you again soon. Best regards, Duncan Mackenzie General Manager More 

Auckland Region, New Zealand
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great weekend at a lovely old building, so a bit old fashioned. The front desk was a bit casual. Took a long time for two people to try to sort out a misbooking before we could be attended to. No milk in fridge. Had to ask. No price list for minibar. Very dull lighting in rooms. BUT had upgrade to... More 

Was this review helpful? Yes
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear DMVG Thanks for your review of the Heritage Hanmer Springs. We are glad you enjoyed your stay overall but I will be following up on the concerns you raised to make sure we are thinking ahead to anticipate our guests' needs. Thanks again for bringing these to our attention. We hope to see you again soon. Best regards, Duncan... More 

Gosford, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

This was a treat, to stay with my in-laws, and not bear the cost of the stay, but I would have thought we would get a bit more bang for the buck. The surrounds are gorgeous, and the food, delicious... breakfast was generous and well provided. However, plates were cleared so quickly, it was taking us about 18 plates to... More 

Was this review helpful? Yes
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear mitchperko Thanks for taking the time to post a review of the hotel on Tripadvisor. We value all guest feedback and appreciate your honesty. We do offer complimentary Wi-Fi (500MB per day) for all our guests and this should have been explained to you on check in. Over and above the complimentary Wi-Fi the rates for paid Wi-Fi start... More 

Wanaka, New Zealand
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Fresh from a visit at another heritage location our expectations were pretty high. It was the little things that let us down at Hamner Springs. We couldn't access the Internet in the garden room. There were only two towels given, and being a woman with long hair I used both leaving my partner with a wet towel to use. The... More 

Was this review helpful? Yes 2
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear Stefan_and_Erika Thanks for taking the time to post a review of your recent stay with us. We take all guest feedback very seriously and we are concerned to hear about the experience you had last week. This is definitely not the standard of service that we strive to achieve and we will be taking steps to address the issues... More 

Queenstown, New Zealand
Top Contributor
68 reviews 68 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Heritage Hanmer Springs has great street appeal as you drive up. Once inside the reception area has lovely appeal also. We booked a garden room on advice from the staff member when we called as there was a wedding being held but as informed all noise stopped at midnight which was great. The garden room was lovely to sit as... More 

Was this review helpful? Yes
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear Faye B Thanks for taking the time to post a review of the Heritage Hanmer Springs. We really appreciate your feedback and are glad that you enjoyed your stay. We look forward to seeing you again soon. Best regards, Duncan Mackenzie General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

66 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (43)
Viewed
Hotel & grounds (13)
Viewed
Bathroom (1)
Viewed
View from room (5)
Viewed
Room/suite (10)
Viewed
Family/play areas (2)
Viewed
Other (12)

Management photos: Courtesy of the property manager

Viewed
All management photos (23)
Viewed
Hotel & grounds (7)
Viewed
Bathroom (1)
Viewed
Business center/function rooms (3)
Viewed
Room/suite (4)
Viewed
Dining (4)
Viewed
Pool/beach area (1)
Viewed
Other (3)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities