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All 19 Hanmer Springs hotels

Heritage Hanmer Springs

4.5 of 5 Hotel   |   1 Conical Hill Road, Hanmer Springs, New Zealand
Hotel amenities
Heritage Hanmer Springs

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Ranked #17 of 19 hotels in Hanmer Springs
A recent review
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213 people have reviewed this hotel

Traveler rating
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    49
    31
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27
120
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14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
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English first
Christchurch
Contributor
16 reviews 16 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Having stayed in another Heritage Hotel where we had nothing by problems, we were a little unsure about checking in at the Heritage Hanmer Springs, but we were soon put at ease. Soon after making the booking we were phoned asking us to confirm our preferred dining time, which we did. They then phoned us the next day asking for... More

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Christchurch, New Zealand
Top Contributor
93 reviews 93 reviews
38 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here many years ago so was nice to return, won a nights accommodation with breakfast in a competition. Arrived early but was not able to check in till 2pm. Parking easy in front of hotel. Room was large nice king size bed with comfy pillows, 2 armchairs and a table, mini bar & tea & coffee making facilities. Bathroom... More

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GM_HeritageHanmer, Manager at Heritage Hanmer Springs, responded to this review

Dear NZSmith, Thank you for your comments. We always appreciate feedback so we can continue to improve and deliver the highest possible standards to our guests. We are pleased to hear that you enjoy our lovely setting as much as the staff do. I do hope we can welcome you back again for another anniversary. Kind regards Alastair More

West Midlands, England
Senior Contributor
41 reviews 41 reviews
37 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at Heritage Hanmer Springs for one night towards the end of our whistle stop tour of NZ. The hotel was fine - they had good laundry facilities. The room was a good size and the bathroom was huge. I cannot comment on the value for money as this was paid for as part of the whole trip. It... More

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GM_HeritageHanmer, Manager at Heritage Hanmer Springs, responded to this review

Dear SussieQ, Thank you for taking the time to review your stay. I do hope you enjoyed you brief time in New Zealand. I am glad to read that you enjoyed the facilities that our property has to offer. Wishing you a safe trip home. Kind regards Alastair More

Tyne and Wear
Top Contributor
145 reviews 145 reviews
51 hotel reviews
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We spent a night here as part of a tour group. The hotel is located in lovely grounds and is old enough to have some character. There is a good choice of eateries in the town within easy walking distance. We had Room 7 on the ground floor with French doors leading out to a sitting area. The room is... More

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GM_HeritageHanmer, Manager at Heritage Hanmer Springs, responded to this review

Dear Tynes1der, Thank you for taking the time to review your recent stay with us. It is only through feedback that we can continually improve the service that we provide. I am glad that you were able to make use of the doors leading out to our wonderful grounds. I will follow up of the music selection as this is... More

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 11, 2014

we stayed for two nights over the weekend for a wedding anniversary. Our room was nice although dated. We had a full buffet breakfast in the morning which had a good variety. Good location and nice decor.

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GM_HeritageHanmer, Manager at Heritage Hanmer Springs, responded to this review

Dear Kiwikopkev, Thank you for providing feedback from your recent stay. I am delighted to read that you we able to enjoy your wedding anniversary with us. I hope that we can welcome you back many more times in the future. Kind regards Alastair More

Christchurch
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed February 15, 2014

A painter had booked us in to stay at this hotel for the night as a gift and had pre paid everything for us. Upon arrival the rude receptionist named TIM bluntly told us that the room may be paid for but they can not check their account until monday so we were going to need to fork out the... More

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GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Thank you for your feedback and I am sorry we let you down on a number of levels. You must be very disappointed as we are for you. Relevant staff have been spoken to. Several of the issues relate to the method of communication rather than the message as they are around company policies but there is always a pleasant... More

Brisbane, Australia
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed February 8, 2014

we stayed here as booked by Flight centre. the room was very dated. the staff seem to do enough to do their jobs but nothing more. the mini bar drinks were frozen and obviously not checked prior to letting the room. the bathroom was poorly designed with the toilet being too close to the heated towel rail. one could not... More

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GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Thank you for your feedback. Housekeeping have been asked to check the settings on the fridge. We are also currently compiling a new menu which will incorporate a wider range of dishes and associated prices. More

Hamilton, Canada
Contributor
12 reviews 12 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 8, 2014

Granted, the place has some charm. But the rooms are tiny and they were chincy in "extra fees". Cost to make a local phone call? Come on---who does that now? Free internet translates to 200 MB or something ridiculous like that--can't even power up your computer without using that. Any budget motel would have been a better choice.

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GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

I am sorry you were disappointed with our Wifi offerings. We do have 1 hour free available in the lobby. Our pricing guidelines are in line with our Company policy and most hotel chains in New Zealand. Thank you for your feedback though and we do hope you enjoyed your stay overall More

Christchurch
Contributor
13 reviews 13 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 2, 2014

Got a deal off Wotif. Stayed 2 nights while in Hanmer for a mates 50th Party. Just the wife and I this time. Room was great. Bathroom was great. Breakfast was fine. Service - desk staff were very pleasant and obliging. Lovely grounds and swimming pool. Perfect location in the township! Was a happy stay.

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GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Thank you for your positive feedback and for making the time to write your review. More

Montreal
Top Contributor
105 reviews 105 reviews
37 hotel reviews
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed January 18, 2014

Stayed there one night in January. Nice old hotel but it comes with problems. Mainly the doors! When you are in bed, you feel like you are in the hallway, you can hear everything like if people outside were actually in your room. Other than that, decoration was nice. Wifi was tricky to operate. And I couldn't use my canadian... More

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GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Thank you for your review. I apologise that everything did not go as smoothly as we would have liked. The Wifi had just been installed across the whole property prior to Christmas and there were a couple of teething problems that have since been resolved. We do accept international credit cards although they are processed manually. I hope you enjoyed... More

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Additional Information about Heritage Hanmer Springs

Also Known As:
Heritage Hanmer Springs Hotel Hanmer Springs
Heritage Hanmer Springs Hotel
Hanmer Springs Heritage
Heritage Hotel Hanmer Springs
Address: 1 Conical Hill Road, Hanmer Springs, New Zealand
Location: New Zealand > South Island > Canterbury Region > Hanmer Springs
Amenities:
Business Center with Internet Access Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Hanmer Springs
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Heritage Hanmer Springs 4.5*
Official Description (provided by the hotel):
Just 90 minutes from Christchurch, Hanmer Springs is the perfect place to wash away your city concerns and soak-up the natural beauty of the Southern Alps. But refreshment need not stop at your dip in the hot springs - a stay at the Heritage Hanmer Springs will refresh you every which way. The Heritage Hanmer Springs' historic Hanmer Lodge building has been lovingly restored to its former glory, and is surrounded by immaculately landscaped gardens. The hotel is located in the centre of town, just a stone's throw (well, a short drive) to all of the region's natural wonders. ... more   less 
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