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Heritage Hanmer Springs

1 Conical Hill Road, Hanmer Springs, New Zealand
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Heritage Hanmer Springs
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Heritage Hanmer Springs
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296 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Perth, Australia
Top Contributor
110 reviews 110 reviews
24 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Hanmer Springs is a lovely and peaceful getaway with some great activities (thermal pools, great golf course, bush walks and cafés) the old Hanmer hotel was our chosen stay but be warned they sock it to you for meals and bar charges. Some nice rooms and a great feel of days gone by.

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Greymouth, West Coast, New Zealand
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 3 days ago NEW

From the moment we stepped through the doors to leaving after our 2 night stay the staff couldn't have been more friendlier and helpful. Our amazing room over looked the garden and was so peaceful, the large king bed was so comfortable. Thanks for a lovely stay, highly recommend this place.

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GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear Trudy H Thanks for taking the time to post a review of the Heritage Hanmer Springs. We are delighted that you enjoyed your stay with us and we hope to see you again soon. Best regards, Duncan Mackenzie General Manager More 

Melbourne, Australia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We happened on this hotel while on a driving holiday and arrived fairly late but with just enough time to spend an hour at the hot spring complex. The office staff were very helpful when we checked in and loaned us a towel to take to the springs. We stayed in a downstairs room and enjoyed walking in the beautiful... More 

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GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear MAJ-from-Melbourne Thanks for taking the time to post a review of the Heritage Hanmer Springs. We are delighted that you enjoyed your stay with us and we hope you had a good trip home. Best regards, Duncan Mackenzie General Manager More 

Christchurch, New Zealand
Top Contributor
132 reviews 132 reviews
46 hotel reviews
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We started off making an online, direct booking for a standard room for two nights. When we saw the room we asked to see a deluxe room - that lead us to a 'garden suite', a kind of motel unit. It suited us very well. We've been visiting Hanmer for 50 years but this was the first stay at HH... More 

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GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear Kiwi_rua Thanks for taking the time to post a review on Tripadvisor. We appreciate all guest feedback because it helps us to improve our facilities and services. Thanks for your positive comments about the hotel and its staff – it’s always nice to hear good feedback. I have also noted your comments about the layout of the bedrooms and... More 

Calgary, Canada
Top Contributor
287 reviews 287 reviews
58 hotel reviews
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed 1 week ago

This was an older property, evidently built back in the 30's, but it is in the heart of Hanmer Springs, not even a block from the thermal pool complex, it is simply exudes Old World grace and character. The rooms were fairly small, but well appointed and fairly luxurious, and the price was more than fair as well. I will... More 

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GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear Christopher C Thanks for taking the time to post a review of your stay at Heritage Hanmer Springs. We appreciate your feedback and are glad that you enjoyed your stay with us. We hope you had a safe trip home and we hope to see you again in the future. Best regards, Duncan Mackenzie General Manager More 

Auckland Region, New Zealand
Contributor
16 reviews 16 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We spent a night in this hotel the rooms was standard very clean nicely appointed but what impress us the most was the small touches. When we made the booking was inform there was a function happening on the night of our reservation there could be a issue with noise. Very professional went ahead with the booking. We arrived into... More 

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GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear Stephen B Thanks for taking the time to post a review of the hotel. We are thrilled that were able to help make your anniversary a really memorable occasion. We hope to see you again soon. Best regards, Duncan Mackenzie General Manager More 

London
Top Contributor
101 reviews 101 reviews
49 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Bit trepidatious after reading the reviews.....but : check in friendly and quick, help with bags. Large room, comfortable , quiet. Titchy towels though... Dinner really quite good to our surprise , excellent home made soup, lovely beef fillet , good and reasonable wine selection . All the staff genuinely pleasant and proud of their lovely old building. Price reasonable overall.... More 

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GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear David98 We appreciate your feedback on your recent stay at the Heritage Hanmer Springs. Thanks for letting us know what you thought of your stay with us: we will take your comments on board and use them to improve the services that we offer going forward. Thanks again for your feedback and we hope you had a good trip... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

We used one of the holiday houses which was excellent and very close to all amenities and a delightful bush walk one hour. Delightful fishing river near buy and good resturauts also the great Hanmer pools, well worth a visit.

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GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear John D Thanks for your review of the Heritage Hanmer Springs. We are thrilled that you enjoyed your stay with us and we look forward to seeing you again in the future. Best regards, Duncan Mackenzie General Manager More 

Bucks
Senior Contributor
46 reviews 46 reviews
25 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We chose to have a garden room, it was a little more expensive but with hindsight, it may have been better to be in the hotel! The garden room is just another name for a motel room with your own table and chairs on a small patio. The bathroom facilities were very good but the bedroom was just standard and... More 

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GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear K3ntishmaid Thanks for taking the time to post a review of the hotel. We appreciate your feedback about our Garden rooms and we will take this on board going forward. We are currently looking at options for a soft refurbishment to our Garden rooms. This is an ongoing process and we are looking at upgrading the decor and furniture... More 

worthing
Top Contributor
51 reviews 51 reviews
20 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A classic hotel in lovely grounds, spacious rooms, clean and comfortable with good views. the reception staff were very helpful and dining room staff friendly . The food was good, pre dinner drinks could be taken on a pleasant patio overlooking the lawns. The hotel is close to the hot springs and also to the walk up Conical hill, not... More 

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GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this review

Dear Doreen M Thanks for your review of the Heritage Hanmer Springs. We are glad you enjoyed your stay at the hotel and Hanmer Springs in general. We hope you had a good trip home and we hope to see you again one day. Best regards, Duncan Mackenzie General Manager More 

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