I believe that a good service is the one you receive when you are not asking for it, otherwise would be an obligation. I came into the front desk and a very polite and educated gentleman: Wandy Landay. He have the right actitude when you come tired and desperatelly looking for a place to rest. Check in was smooth and... More

Recently stayed one night and, all in all, it was a pleasant experience. Hotel is a very good value for the money. Breakfast was included. Breakfast area is rather small, so, if there is a large group, you will have to wait a long time for breakfast. Grounds of the hotel were immaculate and very attractive. Rooms were nice. Electric... More

The standard room is very small. But the executive rooms are larger. The closet was surprisingly spacious. We were in room 306 which faces the wall of a building next door. Absolutely no view. The rooms on the opposite side of the hotel have a view of the parking lot and the rear garden with gazebo. There wasn't a safe... More

I was going ot give this hotel a second shot due to its low price. I called a week in advance to get the price I was going to have to pay. I clearly stated the amount of people in the room and days. When i arrived to check in the price was significantly different and the receptionists were rude... More

We stayed at Hotel Platino for 2 nights on our visit to Santiago. The rooms were beautiful, air-conditioned, with private bathrooms. The beds were comfortable and the rooms also had cable. Breakfast was incredible. The staff were extremely helpful. This is not a luxury standard hotel, but if you are looking for a truly wonderful dominican experience, check this place... More

The staff are very friendly and help you with everything. The food you will have to buy it. The rooms are small and also the shower.

My husband cousin and myself stayed here and we left early due to the rude staff and freezing air conditioning by rude I mean the women were rude the men were okay. The AC was freezing and did not work the bathrooms are tiny and the shower is stand up only and you can barely fit. The rooms are small... More

Hotel was very clean. Ac in the room did not work, had to switch room on which staff was very friendly. Hotel location was excellent. Had a wedding to attend and visitors had the same problem with AC in their room. Rate was good, but I would think twice about staying in this hotel.

I stayed at the Platino for almost two weeks, I was very pleased with my stay. I can tell you that every member of the staff I encountered was very hospitable and helpful whenever I needed anything. Everyone at the front desk spoke at least conversational English. If you don't know your way around, ask the concierge to call a... More