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Hearthstone Inn Port Hawkesbury

388 Highway 4, Port Hawkesbury, Nova Scotia B9A 1M5, Canada (Formerly known as the Port Hawkesbury Motel)
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Hearthstone Inn Port Hawkesbury
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33 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Blandon, Pennsylvania
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Staff is nice, helpful. They kept some items we had forgotten, and we were able to pick them up again upon our exit from Cape Breton Island. Facility is run down and overpriced. Paid probably twice what I thought it was worth. Location is everything, I guess. They had also lost my reservation due to changing computer systems, took a... More 

Was this review helpful? Yes
Level Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We were exhausted from driving very, very late at night and stopped here. The staff was courteous and even allowed us to look through a room before paying. We asked to because from the road, despite the cozy name we did think that it looked "a little iffy." It did seem to be a steep rate for what the accommodation... More 

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Travelers are raving about these Port Hawkesbury hotels

Gilsum, New Hampshire
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed June 14, 2015

We stayed one night. Most of the hotels were closed. We had few choices at this stage in our trip. The room was so so. It certainly needs a rehab. It seemed to cater to workers (construction) that are probably contracted to work in the area. It was just ok for one night. The rate was very good.

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Worthing, United Kingdom
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
1 of 5 stars Reviewed June 2, 2015

Arriving outside we felt we may have made a mistake and looked to find somewhere else,however it was late so I sneezed a peek into one of the rooms. They didn't look too bad so we went in. The room was musty and dirty. The bed was very uncomfortable and the pillows were lumpy. The bathroom had cracked tiles on... More 

Was this review helpful? Yes
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed December 20, 2014

I was travelling en route to Newfoundland this past July. I really thought this motel was a decent one based on the price that I was going to pay, which was around $150. Unfortunately, the room was definitely not worth the price. The room smelled musty with few stains on the carpet. The sheets smelled bad and bed was uncomfortable.... More 

Was this review helpful? Yes
Managment1, General Manager at Hearthstone Inn Port Hawkesbury, responded to this review

Dear Guest I am most concerned to read about your disappointing experience during your visit. Please be rest assured we are now under new management. We are currently correcting any deficiencies that our rooms may have had in the past. As far as the $150.00 rate goes. Our rates now better reflect the budget traveler and we hope to welcome... More 

Peggys Cove
1 review
1 of 5 stars Reviewed December 4, 2014

The staff there are the worst. Amanda at the front desk is inept. The rooms are not good quality I can hear the people next to me as if I was in their room. If they knew I'm sure they would be embarrassed. Not happy.

Was this review helpful? Yes
Managment1, General Manager at Hearthstone Inn Port Hawkesbury, responded to this review

Thank you for reviewing our hotel. I am sorry to hear that we did not meet your expectations, and will look into what happened during your stay. We typically get very good reviews on the services we provide, and do our best to respond quickly when notified of any problems. Reviews like yours are invaluable as they help us improve... More 

Leamington, Canada
Level Contributor
420 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 213 helpful votes
2 of 5 stars Reviewed September 19, 2014

We should have known better as this was the second Hearthstone Inn we had decided to stay at while on our driving tour of Cape Breton Island. We had checked out two other motels before coming to this one and both of those were rejected right off. Both of those had one car at each and in pretty bad visual... More 

Was this review helpful? Yes 2
Managment1, General Manager at Hearthstone Inn Port Hawkesbury, responded to this review

We appreciate all feedback for our beautiful property, be it good, bad or informative. Guest comments like this are gold and allow us to grow and improve our operation, so we can not only meet but exceed the expectations that today's traveler has of a full service hotel. I truly would like to discuss this review further, to gain further... More 

Halifax, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed August 21, 2014

The hotel itself was a little expensive and old looking from the outside, but the room itself was clean and comfortable and you can tell upgrades are being made. The front desk staff were very friendly. There is a restaurant onsite and I'm sure the food is great..if the waitress would let you get a bite in! We were served... More 

Was this review helpful? Yes 4
Managment1, General Manager at Hearthstone Inn Port Hawkesbury, responded to this review

Dear Valuable Guest, Thank you for taking the time to share your feedback with us. I am disappointed to learn that your time with us was well below the expectation that folks have come to expect from the Hearthstone Inn. Certainly, this is not typical of the level of accommodation and service for which our hotel is well known for,... More 

London, Canada
Level Contributor
48 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed August 20, 2014

The motel had spacious rooms which were nicely furnished and comfortable. The staff was very pleasant and friendly. From the back there is a nice view and a large grassy area. Free coffee and tea. Wifi was off and on. There is an attached restaurant which had good food, large servings, good prices, great service. Guests of the motel get... More 

Was this review helpful? Yes 2
Managment1, General Manager at Hearthstone Inn Port Hawkesbury, responded to this review

Thank you for the great rating! We really appreciate your feedback and for choosing to stay with us during your time in the Cape Breton area. Happy to hear you enjoyed our amenities and surrounding location. Hope to welcome you back again soon. Dan Watkins General Manager More 

St. John's, Canada
Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed August 13, 2014 via mobile

It was ok to crash for the night. Old and tired place. I suspect electrical problems too. Some outlets did not function. But, clean and quiet. The dinner and breakfast facility was good. The staff were very nice and attentive. Would stay there again.

Was this review helpful? Yes 1
Managment1, General Manager at Hearthstone Inn Port Hawkesbury, responded to this review

Thank you for posting your comments and experiences about your recent stay with us. We sincerely appreciate it, including those times that we did not quite meet the expectations of our guests. Please accept my apologies for the inconvenience and discomfort caused. I have reviewed your comments with our team and we will use your feedback to address our electrical... More 

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