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Hearthstone Inn Port Hawkesbury

388 Highway 4, Port Hawkesbury, Nova Scotia B9A 1M5, Canada (Formerly known as the Port Hawkesbury Motel)
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Hearthstone Inn Port Hawkesbury
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Hearthstone Inn Port Hawkesbury
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29 reviews from our community

Traveler rating
    2
    6
    7
    7
    7
See reviews for
8
10
2
5
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed December 20, 2014 via mobile

I was travelling en route to Newfoundland this past July. I really thought this motel was a decent one based on the price that I was going to pay, which was around $150. Unfortunately, the room was definitely not worth the price. The room smelled musty with few stains on the carpet. The sheets smelled bad and bed was uncomfortable.... More 

Was this review helpful? Yes
Managment1, General Manager at Hearthstone Inn Port Hawkesbury, responded to this review

Dear Guest I am most concerned to read about your disappointing experience during your visit. Please be rest assured we are now under new management. We are currently correcting any deficiencies that our rooms may have had in the past. As far as the $150.00 rate goes. Our rates now better reflect the budget traveler and we hope to welcome... More 

Peggys Cove
1 review
1 of 5 stars Reviewed December 4, 2014

The staff there are the worst. Amanda at the front desk is inept. The rooms are not good quality I can hear the people next to me as if I was in their room. If they knew I'm sure they would be embarrassed. Not happy.

Was this review helpful? Yes
Managment1, General Manager at Hearthstone Inn Port Hawkesbury, responded to this review

Thank you for reviewing our hotel. I am sorry to hear that we did not meet your expectations, and will look into what happened during your stay. We typically get very good reviews on the services we provide, and do our best to respond quickly when notified of any problems. Reviews like yours are invaluable as they help us improve... More 

Leamington, Canada
Top Contributor
367 reviews 367 reviews
36 hotel reviews
168 helpful votes 168 helpful votes
2 of 5 stars Reviewed September 19, 2014

We should have known better as this was the second Hearthstone Inn we had decided to stay at while on our driving tour of Cape Breton Island. We had checked out two other motels before coming to this one and both of those were rejected right off. Both of those had one car at each and in pretty bad visual... More 

Was this review helpful? Yes 1
Managment1, General Manager at Hearthstone Inn Port Hawkesbury, responded to this review

We appreciate all feedback for our beautiful property, be it good, bad or informative. Guest comments like this are gold and allow us to grow and improve our operation, so we can not only meet but exceed the expectations that today's traveler has of a full service hotel. I truly would like to discuss this review further, to gain further... More 

Halifax, Canada
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 21, 2014

The hotel itself was a little expensive and old looking from the outside, but the room itself was clean and comfortable and you can tell upgrades are being made. The front desk staff were very friendly. There is a restaurant onsite and I'm sure the food is great..if the waitress would let you get a bite in! We were served... More 

Was this review helpful? Yes 4
Managment1, General Manager at Hearthstone Inn Port Hawkesbury, responded to this review

Dear Valuable Guest, Thank you for taking the time to share your feedback with us. I am disappointed to learn that your time with us was well below the expectation that folks have come to expect from the Hearthstone Inn. Certainly, this is not typical of the level of accommodation and service for which our hotel is well known for,... More 

London, Canada
Senior Contributor
48 reviews 48 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed August 20, 2014

The motel had spacious rooms which were nicely furnished and comfortable. The staff was very pleasant and friendly. From the back there is a nice view and a large grassy area. Free coffee and tea. Wifi was off and on. There is an attached restaurant which had good food, large servings, good prices, great service. Guests of the motel get... More 

Was this review helpful? Yes 2
Managment1, General Manager at Hearthstone Inn Port Hawkesbury, responded to this review

Thank you for the great rating! We really appreciate your feedback and for choosing to stay with us during your time in the Cape Breton area. Happy to hear you enjoyed our amenities and surrounding location. Hope to welcome you back again soon. Dan Watkins General Manager More 

St. John's, Canada
Contributor
16 reviews 16 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed August 13, 2014

It was ok to crash for the night. Old and tired place. I suspect electrical problems too. Some outlets did not function. But, clean and quiet. The dinner and breakfast facility was good. The staff were very nice and attentive. Would stay there again.

Was this review helpful? Yes 1
Managment1, General Manager at Hearthstone Inn Port Hawkesbury, responded to this review

Thank you for posting your comments and experiences about your recent stay with us. We sincerely appreciate it, including those times that we did not quite meet the expectations of our guests. Please accept my apologies for the inconvenience and discomfort caused. I have reviewed your comments with our team and we will use your feedback to address our electrical... More 

Gros Morne National Park, Canada
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed July 8, 2014

Travelling from Ont - Newfoundland with two dogs, sometimes you just need to take what is provided, however.... For 150 bucks this place is ridiculously expensive and run down. I'm not one to complain, I always say if the beds and the bathrooms are clean, I'm good with that The sheets were clean, the bathrooms were clean, but the tub... More 

Was this review helpful? Yes 2
Managment1, General Manager at Hearthstone Inn Port Hawkesbury, responded to this review

Thank you for letting us know your comments and concerns regarding your stay with us. Please accept our apologies for these issues. Would you like to discuss your experience with me directly? I can be reached at 1-902-625-2480 or via email to: v_2watkd@hotmail.com. We wish you all the best & look forward to seeing you again. Regards, Dan Watkins General... More 

Contributor
19 reviews 19 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 24, 2014

When you've just off the plane at Halifax and heading for Cape Breton, you start to realise how far it is. That's where places like the Hearthstone really help, sleep and food in the one place. Just on the island with scenic (ahem) views across the Canso Causeway to the quarry it really is a place to stay en route... More 

Was this review helpful? Yes 1
Managment1, General Manager at Hearthstone Inn Port Hawkesbury, responded to this review

Thank you for taking the time to write a review. We are so pleased you had a pleasant visit and we would be happy to assist you in your future bookings! Hope to welcome you back soon. All The Best Dan Watkins General Manager More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 31, 2014

The room had a lot of dust. The toilet kept running until I fixed the mechanism We discovered hundreds of ants all over the furniture when we woke up on the morning. Probably because the door had gaps between the frame. On the plus side, the chicken wings in the restaurant were excellent. The view of the water from the... More 

Was this review helpful? Yes 1
Managment1, General Manager at Hearthstone Inn Port Hawkesbury, responded to this review

Dear Valued Guest, Thank you so much for sharing your experience. Your stay was certainly an unfortunate situation of unusual circumstances; positively very uncommon here. We would love to make your next visit a great stay and reflect our true service culture that is described by our other guests.Our hotel prides itself on providing excellent customer service and value for... More 

Halifax, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 29, 2014

Outside looks less than desirable but the rooms are newly renovated. Lighting was a little poor and heat was cranked. Beds are brand new and super comfy!! Pillows are small but doable. Bathroom was spotless! Food was great at the restaurant. Would definitely stay again! Staff were super friendly and down to earth

Was this review helpful? Yes 1
Managment1, General Manager at Hearthstone Inn Port Hawkesbury, responded to this review

We greatly appreciate the good review! We are extremely pleased to hear you had a great stay with us and that the restaurant was to your liking. We apologize for the inconvenience you experienced with the lighting and we are looking after the issue We do hope to have you back at the property again soon. All the best, Dan... More 

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Additional Information about Hearthstone Inn Port Hawkesbury

Address: 388 Highway 4, Port Hawkesbury, Nova Scotia B9A 1M5, Canada (Formerly known as the Port Hawkesbury Motel)
Location: Canada > Nova Scotia > Cape Breton Island > Port Hawkesbury
Price Range (Based on Average Rates): $
Number of rooms: 26
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Also Known As:
Hearthstone Inn Port Hawkesbury Nova Scotia

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