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All 4 Helmsley hotels

The Black Swan Hotel

4.0 of 5 Hotel   |   Market Place, Helmsley YO62 5BJ, England
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Ranked #1 of 4 hotels in Helmsley
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
Stewart W Barnsley, United Kingdom
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662 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (155)
Date | Rating
  • English first
  • German first
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English first
London, United Kingdom
1 review
2 of 5 stars Reviewed yesterday NEW

The location is wonderful, but the hotel needs money spending on it, and some tighter management. The food is very disappointing (limited menu, small portions, attempting to be fashionable but not succeeding), the service (with one sparky South African the exception) slow and the rooms are faded and not kept well. It's expensive for what it is.

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Barnsley, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

After staying at the Black Swan for a friends wedding , we promised to return due to the lovely area , great hotel, upbeat staff and fantastic food ....so we did 5 times in the last 18 months and although there has been some recent changes with staff the service has still been top notch from the packed lunches for... More

Was this review helpful? Yes 1
Harrogate, United Kingdom
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Were booked into a garden room but on arrival were offered a discounted upgrade to a feature room which we took after being shown different rooms. Room 15 was lovely with an entrance area with wardrobe/tea&coffee/trouser press and suitcase storage. This went through to the spacious bedroom with 2 chairs and an occasional table, large TV and beautiful oak leaf... More

Was this review helpful? Yes 1
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Book Room 5 (superior room) for a perfect night away- the view over the market place, sitting in the window seat with half bottle of champagne and strawberries ! We booked the 'Hungry for More ' package, a six course tasting menu which included the champagne and strawberries waiting for us in our room. We also opted for the wines... More

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Tyne & Wear
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

I felt like our visit to the Black Swan didn't get off to the best start. On arrival at the 'hotel' car park at 3.15pm in the afternoon, the rain was pouring down and we couldn't find a parking space. It appears the general public of Helmsley use the free hotel car park and when its full, there's no space... More

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York, United Kingdom
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My husband and I celebrated our wedding anniversary here. We had a lovely time. Champagne on ice and strawberries in our room on arrival helped to make it even more special. We had the six course taster evening menu which was delicious. All the staff were very attentive and helpful throughout our stay. The room, 21, in the old part... More

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Whitley Bay, United Kingdom
11 reviews 11 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Having read all of the reviews we had high expectations and were not disappointed. We were in Room 18 which is in the old part of the building, it was lovely and quiet, the squeaky floorboards added to it's charm. The Molton Brown toiletries are a lovely treat and the bear sitting on the bed is ever so sweet! We... More

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South Yorkshire
1 review
5 of 5 stars Reviewed 1 week ago via mobile

Where to start...... To say the least The Black Swan is one of Helmsley best kept secrets! A think many of the comments on trip advisor really does some the hotel up.... The food was to die for. Bedrooms are just beautiful and also the quality of customer care and service from the staff is just amazing. But to say... More

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Leeds, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I had my wedding at the black swan on August 1st 2014. From the day we met the wedding co-ordination to the day after the wedding when we left the staff were amazing, helpful, kind, friendly and attentive. The wedding was beyond anything we expected and we did nothing it was all thankful to the wonderful staff and wedding co-ordinator.... More

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Leeds, United Kingdom
Senior Contributor
48 reviews 48 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

We arrived in a thunderstorm after a very wet drive but immediately felt at home in this very friendly olde worlde hotel. There was a wedding party but it did not interfere with the rest of the hotel. Our room was excellent on the first floor with large very comfortable bed and a feature window seat to look out on... More

Was this review helpful? Yes 1
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Additional Information about The Black Swan Hotel

Address: Market Place, Helmsley YO62 5BJ, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > Helmsley
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Black Swan Hotel 4*
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Also Known As:
Black Swan Helmsley
Black Swan Hotel
The Black Swan Hotel Helmsley, England

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Bar / Lounge Business Center with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
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Official Description (provided by the hotel)
Located in one of Yorkshire’s prettiest market towns, The Black Swan in Helmsley is a superb historic inn, turned boutique hotel. Dating back to the C15th the hotel, rich in history and charm, blends antiques with classic contemporary design creating the perfect place for a relaxing break. With its own 3 AA rosette restaurant and award winning tearoom, the Black Swan provides the perfect backdrop for a romantic getaway and a chance to escape the everyday stresses and strains. ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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