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The Black Swan Hotel

Certificate of Excellence
Market Place, Helmsley YO62 5BJ, England
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1 room 1 guest
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The Black Swan Hotel
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901 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (226)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (901)
  • Mar-May only
    (226)
  • Jun-Aug only
    (301)
  • Sep-Nov only
    (207)
  • Dec-Feb only
    (167)
All months
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed yesterday NEW

My wife and I stayed over in the black swan for an anniversary treat on a Sunday night, initially I was impressed with the buildings the decor and the garden is really nice, we checked in and everything was explained to us by the reception ie where to find everything, car parking and restaurant etc. The room was vey nice... More 

Was this review helpful? Yes
Warrington, United Kingdom
1 review
4 of 5 stars Reviewed yesterday NEW

Fabulous weekend.Great position overlooking the town square of Helmsley . Booked a night away with my husband and 9 friends and had a lovely time in this fab hotel.The staff were all very attentive and looked after us so well. We were given the use of a private dining room for dinner on the Saturday night with our own butler... More 

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York, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We got married here in 2012 and we like to visit now and then for afternoon tea. It's a lovely experience in the cafe with excellent service. The cakes and always good and the scones are gorgeous (you get 2 each!!) Beautiful!!

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Scarborough, United Kingdom
Level Contributor
6 reviews
5 of 5 stars Reviewed 2 days ago NEW

We chose to book for the restaurant here for a special Sunday lunch with family and were treated to a most enjoyable experience. It was a busy bank holiday weekend but the service was excellent and we were made to feel very welcome. Presentation and quality of the food was outstanding. Compliments to the chef and to all the staff... More 

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Manchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This place is lovely. Great position fabulous food and lovely rooms ( although not worth the extra £50 for a deluxe room ). We had a fantastic evening and then at about midnight left the private dining room to go into the communal bar area where the bar manager refused to serve us because we were residents ??? they have... More 

Was this review helpful? Yes 2
Sheffield
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stay here if you visit Helmsley and treat yourself to dinner in the restaurant. If you have a dog there are a few dog rooms. Bathrooms and toiletries were an absolute treat, service was good and very clean hotel

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Yorkshire
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My wife and I had a last minute short stay - barely 24 hours - at the Black Swan and really enjoyed it. The room (7) was lovely although the view was not so good: a wall! We had lunch at The Feathers, which is more or less opposite, and explored the town in the afternoon. Helmsley has quite a... More 

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Harrogate, United Kingdom
Level Contributor
118 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Revisiting this hotel to celebrate our Wedding anniversary, we found ample parking outside the Hotel, and a pleasant welcome, before we went up to our room, quiet, as requested and overlooking an attractive garden in which it would have been enjoyable to have had afternoon tea if we had arrived in time. Booking our table at dinner, we just managed... More 

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Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Following your visit to The Black Swan, we are pleased that you had a good experience whilst staying with us and particularly enjoyed your meal and the service which you received at dinner. Thank you for your feedback and we hope you will choose to visit us again. More 

Nr. York, UK
Level Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My husband and I took advantage of an offer in Yorkshire Life, and have just enjoyed an afternoon champagne tea, dinner, bed and breakfast package at The Black Swan. It was absolutely fantastic in every respect! The food was superb - beautifully presented and unusual without being ridiculous! The duck breast I had for dinner was the best I've tasted... More 

Was this review helpful? Yes
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Thank you so much for your kind words following your break with us. It's always lovely to receive comments such as yours, and we're delighted to hear that you were made to feel special and found all the staff to be extremely friendly. And yes you are correct, we do offer sheets and blankets upon request if guests do find... More 

Barnsley, United Kingdom
Level Contributor
94 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a beautiful hotel with exceptional service. Only down side for me was the price of a room which to be fair and yes its old needs a bit of TLC. Paint work and the bathroom both need a bit of a face lift but the amenities were good.. time maybe to get new ironing board tho think they've... More 

Was this review helpful? Yes 2
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Thank you for taking the time to review your recent stay at the hotel, we really do appreciate it when a guest takes the time to provide us with feedback so that we can use this in a constructive manner to enhance the service that we provide to guests in the future. And on a positive note, we are so... More 

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