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The Black Swan Hotel

Certificate of Excellence
Hotel website
Market Place, Helmsley YO62 5BJ, England
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1 room 1 adult
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The Black Swan Hotel
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982 Reviews from our TripAdvisor Community

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Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Dropped into The Swan for a bite of lunch in the coffee shop. Awesome service all the staff Radek, Harriet and Alison were all brilliant. Food was as ever marvellous coffee delicious scones magnificent generally the kind of place you remember places should be like! . I coughed once and a glad of water appeared as if by magic! No... More 

Helpful?
Thank rkartist
caligirlinUK
Level Contributor
58 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Spent one Saturday night with my husband as his birthday treat. We had a superior double room with half board basis. We were delighted with the location in the centre of Helmsley. There was plenty of parking, the staff were all welcoming and helpful, our room was spacious and had wonderful Milton brown toiletries. The only downside was the bathroom... More 

Helpful?
Thank caligirlinUK
London, United Kingdom
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We spent the last weekend of January staying at the Black Swan, and we honestly didn't want to leave. From the warm welcome when we arrived, to the attentive but not overly-so service throughout our stay, the Black Swan has got it just right. The room was lovely with a view over the gardens, the restaurant serves delicious and unusual... More 

Helpful?
Thank misschips
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Thank you so much for your lovely comments following your recent stay with us. It's always lovely to receive comments such as yours, and we’re delighted to hear that you thoroughly enjoyed yourselves throughout your visit. Once again, thank you for your kind words and we look forward to welcoming you back again soon. More 

Wilmcote, United Kingdom
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a very pleasant mid afternoon lunch - which was great as everywhere else had stopped serving by 2.30! Service was good and friendly. We had cooked food but did look longingly at the amazing afternoon teas!

Helpful?
Thank TerryDS2014
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Thank you for your kind words and we hope you will choose to visit again in the future, perhaps for Afternoon Tea next time! More 

Oxford, United Kingdom
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Friendly staff, comfortable room, good company and a great evening featuring whisky, haggis and poetry in honour of 'Rabbie' Burns. The whole meal was superb with the minor exception of an "iron-bru" sorbet - a little sweet for my taste.

Helpful?
Thank Julie M
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

We are really pleased to hear that you had such an enjoyable evening at our Burns Night Dinner last weekend and we hope to see you again soon. More 

Sutton Coldfield, United Kingdom
Level Contributor
70 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We have just got back from staying at The Black Swan and have had a great time. We visited with our friends who visit often and we were not disappointed! We had a marvellous afternoon tea, dinner, drinks, overnight stay and breakfast and everything was perfect. The lounges and bar areas are so cosy and romantic and there are lots... More 

Helpful?
Thank Emma W
London, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We were impressed by our experience of The Black Swan. We stayed three nights and had half board. Breakfast and dinner each day were excellent. Good wine list at good prices. Friendly and helpful staff. A big, comfortable room which soon warmed up when the hotel provided us with an extra heater (there was snow on the ground!) We intend... More 

Helpful?
Thank Nicholas A
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

We're so pleased you had an excellent time during your break at the hotel and we shall look forward to seeing you later on in the year (when it's hopefully a bit warmer!) More 

London, United Kingdom
2 reviews
4 of 5 stars Reviewed 2 weeks ago

We stayed the night before Christmas Eve, with our dog, who was made very welcome. The best thing about the hotel is the staff, who are friendly and professional. Then the atmosphere in the public rooms. Beautifully lit, warm and comfortable, with a crackling open fire, they reflect the atmosphere of the hotel's location on the ancient market square outside.

Helpful?
Thank Tripper227
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Thank you for your lovely comments, we're delighted that you enjoyed all aspects of your stay, from our friendly staff to the hotel's atmosphere, and we look forward to welcoming you back in the future. More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We have just returned from a 1 night stay here and really enjoyed it. The room was well decorated, warm and cosy. We had scones and prosecco included on arrival which was lovely. The 6 course evening meal was very nice, especially the main course of pig from head to toe. The only let down was I had emailed to... More 

Helpful?
3 Thank JillHarra
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Following your recent stay at the hotel, we're really pleased to hear that you enjoyed our 'Six of One' package, and particularly enjoyed the food. Our apologies you didn't receive a birthday message at dinner, but we do hope your boyfriend had a lovely day and we hope to welcome you back again soon. More 

London
Level Contributor
51 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This was a lovely hotel and very nearly five stars. The food was great, and the sommelier was very knowledgeable and recommended some amazing wines which we had by the glass. It is great to have so many wines by the glass. The bar staff were also very friendly. Breakfast was OK, but the eggs benedict were a little cold... More 

Helpful?
Thank Jessiclees
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

We are so pleased to read that you had a lovely stay and found the food to be amazing and the staff to be very friendly. Thank you for your feedback regarding your breakfast and Housekeeping - my sincere apologies, and I shall pass your comments on to the management team. We do hope that you will consider staying with... More 

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