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All 4 Helmsley hotels

The Black Swan Hotel

4.0 of 5 Hotel   |   Market Place, Helmsley YO62 5BJ, England
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The Black Swan Hotel
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79%
Ranked #1 of 4 hotels in Helmsley
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 days ago
tom f Nottingham, United Kingdom
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590 people have reviewed this hotel

Traveler rating
    325
    134
    68
    38
    25
See reviews for
50
413
8
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (134)
Date | Rating
  • English first
  • German first
  • Any
English first
Nottingham, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Booked as a romantic getaway for my girlfriend and I to celebrate our anniversary and what a celebration it was. The room was beautifully decorated with lots of lovely little touches, the champers and strawberries delivered to our room on request and really lovely and welcoming staff even when we were having a good old nosey around the building! Then... More

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Royal Tunbridge Wells, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The dinner here was good although small portions on the Market menu and a bit surprised that it was exactly the same menu available both nights we stayed with only 3 choices so a bit stuck if you wanted something different you had to choose from the more expensive menu. The breakfast was excellent with plenty of choice and great... More

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Newark, United Kingdom
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

It is with sincere regret that I post this review of the disgraceful treatment I have been subjected to by this hotel today. This establishment has long been a favourite of mine and has previously benefitted from glowing reviews from me. I have been a very frequent visitor over the last ten years and have brought my closest family and... More

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Wakefield, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We recently spent two nights at the Black Swan which was a gift from our family. The service was perfect the food excellent and our surroundings comfortable and cosy. Nothing was too much trouble for the staff. We enjoyed afternoon tea also which we ate in front of a roaring fire in theTudor room. A memorable occasion. The hotel is... More

Was this review helpful? Yes 1
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Thank you so much for your lovely comments following your recent stay with us. It's always lovely to receive comments such as yours, we are delighted that you had such an enjoyable stay, and found all aspects of the hotel from the food to the service to be perfect. We look forward to welcoming you back again in the future. More

1 review
5 of 5 stars Reviewed 6 days ago NEW

Wonderful food, hotel and staff brilliant excellent location , next time will ask for a view of market square to avoid a brick wall at the back ..... but would definitely stay again ..... look on Groupon or other special vouchers ..... then call direct and price match. .... They will charge you same but you pay on departure .

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Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Thank you for taking the time to review your visit to The Black Swan. My apologies with regards to the view, but on the plus side I am so pleased that the rest of your stay with us was perfect, and that you found the food to be wonderful and the staff to be brilliant! We look forward to seeing... More

1 review
5 of 5 stars Reviewed 1 week ago

We stayed for 1 night in April booking dinner bed & breakfast to celebrate our wedding anniversary. On arrival our room was upgraded to a King size which was well appointed,tidy and comfortable. Our evening dinner was excellent and beautifully cooked. Breakfast was plentiful with locally sourced ingredients. Service throughout was friendly and efficient. We would return again and would... More

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Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Following your recent stay at the hotel for your Wedding Anniversary, we are really pleased to read that you enjoyed yourselves, especially whilst at dinner. Thank you for the recommendation and hopefully we'll see you both again in the near future. More

Birstall, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed for just one night to celebrate our birthdays. We wanted a gourmet experience and so booked the six course tasting menu as well. We arrived around 3.30 and checked in promptly and very efficiently. When we entered the room I was blown away by it. It was big and beautifully styled and felt more like being in a... More

Was this review helpful? Yes 1
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

We are delighted that your stay with us for your Birthdays was 'beyond expectation' and that you enjoyed our Hungry for More package along with its Tasting Menu, and champagne and strawberries on arrival. Thank you for all of your lovely comments and we really do look forward to welcoming you back again very soon. More

Senior Contributor
25 reviews 25 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

I visited Helmsley and the Black Swan last month for just 1 night but had a fantastic time. The hotel is stunning, the room was spotless, and had loads of great little touches. It's dog friendly and they left a bowl and a treat in the too. Upon arrival which was a lovely little touch. We had a meal that... More

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Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Thank you for your kind comments, we are so pleased that you (and your dog) had such a fantastic time at The Black Swan - we do like to make our four legged friends feel right at home! We look forward to welcoming all of you back again in the future. More

York
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed for two nights at the end of March with dinner on both nights and an afternoon tea. We were warmly welcomed by Jo in reception and having unpacked we took advantage of a pot of tea and carrot cake by one of the cozy fires in the lounge. This was served for us by Radek, and although this... More

Was this review helpful? Yes 2
Stockton-on-Tees, United Kingdom
Contributor
17 reviews 17 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

Went in for a drink with my wife Pint of lager £4.10.......250ml Malbec wine £10.00. wow that hurt. Didn't have a return to the bar for further refreshments... still too much in shock. £14.10 for two drinks PHEW !!!!!!

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Additional Information about The Black Swan Hotel

Also Known As:
Black Swan Helmsley
Black Swan Hotel
The Black Swan Hotel Helmsley, England
Address: Market Place, Helmsley YO62 5BJ, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > Helmsley
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 4 hotels in Helmsley
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Black Swan Hotel 4*
Official Description (provided by the hotel):
Located in one of Yorkshire’s prettiest market towns, The Black Swan in Helmsley is a superb historic inn, turned boutique hotel. Dating back to the C15th the hotel, rich in history and charm, blends antiques with classic contemporary design creating the perfect place for a relaxing break. With its own 3 AA rosette restaurant and award winning tearoom, the Black Swan provides the perfect backdrop for a romantic getaway and a chance to escape the everyday stresses and strains. ... more   less 
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