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All 4 Helmsley hotels

The Black Swan Hotel

4.0 of 5 Hotel   |   Market Place, Helmsley YO62 5BJ, England
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The Black Swan Hotel
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Ranked #1 of 4 Hotels in Helmsley
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Laura C Uppermill
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684 reviews from our community

Traveler rating
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    74
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58
477
10
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Uppermill
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

The Black Swan is a beautiful hotel to visit as either a paying guest or a visiting diner. We visited many times on a recent visit to Helmsley for morning coffee, afternoon drinks and an evening meal. The international staff can only be commended for their very warm welcome and their excellent attention to detail. The bar is dog friendly... More

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Bristol, United Kingdom
Contributor
12 reviews 12 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed overnight at The Black Swan when attending a wedding there. The room was spacious, comfortable and had old world charm with luxurious modern furniture. The shower took quite a while to warm up. We liked the extra decorative touches like the teddy sitting on the bed and the spotty sofa! The staff were friendly and helpful. We were... More

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London, United Kingdom
1 review
3 of 5 stars Reviewed 3 days ago NEW

The staff were superb in the Dining Room charming effecient and attentive . If only the food had lived up to their standards . A most disappointing meal with wines that were 300% mark up on cost. . It failed to spoil our evening but will not be recommended

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Kingston-upon-Hull, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I booked this hotel for my hubby's 60th specifically as they welcome dogs. What an experience! amazing hotel, fabulous rooms and the service was great. Only downside was that (obviously) we could not take our dogs into the restaurant on the evening but this was not an issue as we were told that there was a bar menu, but this... More

Was this review helpful? Yes 2
Gateshead
Contributor
18 reviews 18 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

Great place for a couple of nights to wind down and feel looked after. Comfortable beds, parking sorted and a calm atmosphere. The food here is superb and served by a friendly, helpful and professional staff. Housekeeping staff also very polite and courteous. Two small niggles for me- we were met with a brusque response because we arrived early to... More

Was this review helpful? Yes 2
Leeds
Contributor
16 reviews 16 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a wonderful afternoon tea at The Black Swan a few days ago. The service was perfect. We sat down at the table that was reserved for us just as another group with a window seat were leaving. A member of staff immediately offered to move us to the window seat which was so thoughtful. The afternoon tea itself... More

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Scarborough, United Kingdom
Contributor
15 reviews 15 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

Having enjoyed lunch here before I was really looking forward to another treat. However I was disappointed. The sandwich I ordered was quite good but presentation was dreadful. Served on a large round dinner plate the sandwich took up a quarter of the plate. On half of the plate a bag of non descript crisps had been emptied and this... More

Was this review helpful? Yes 2
Leeds, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We have now stayed here for three very special occasions, a 60th birthday, a wedding anniversary and a reunion with old friends. This was over the last year. All I can say is that on each occasion the staff at the hotel made us very welcome, were exceedingly friendly, and entertained us superbly. The rooms were very comfortable and like... More

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Senior Contributor
24 reviews 24 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Been to Helmsley many times, first time at The Black Swan, why on earth did I not go before? Perhaps because it's in the square and I have all ways driven out to whatever is the 'in' place at that time. The food, service and atmosphere where excellent. The menu isn't huge, but cleverly put together and the taste and... More

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Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Thank you for your lovely comments following your recent visit to The Black Swan and we look forward to welcoming you back again next time you're in the area. More

Windsor, United Kingdom
Top Contributor
67 reviews 67 reviews
9 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Service, service, impeccable service! This is a lovely, well appointed hotel in the centre of Helmsley, and a great central point to explore Yorkshire from. The rooms are nicely decorated with a traditional country feel, yet all the amenities are modern and comfortable. Super comfortable beds and linens. Molton Brown toiletries are the perfect luxury touch. If I were choosing... More

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Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Following your stay at the hotel, we are so pleased to read that you enjoyed yourselves, and thank you so much for your lovely comments regarding the staff and the impeccable service which you received from them. We hope you will choose to stay with us again, and look forward to seeing you in the future. More

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Additional Information about The Black Swan Hotel

Address: Market Place, Helmsley YO62 5BJ, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > Helmsley
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Black Swan Hotel 4*
Number of rooms: 45
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Also Known As:
Black Swan Helmsley
Black Swan Hotel
The Black Swan Hotel Helmsley, England

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