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The Black Swan Hotel

Certificate of Excellence
Market Place, Helmsley YO62 5BJ, England
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The Black Swan Hotel
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The Black Swan Hotel
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814 reviews from our community

Traveler rating
    480
    180
    83
    43
    28
See reviews for
74
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10
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Newcastle, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed yesterday NEW

We dropped in for a meal while meeting family. we had our dog also & the bar was very busy. Good selection on the menu & the waiter was excellent, moving us into the bar once space was available. Food was very good, I had the Steak & Ale pie which was very tender & a proper pie, not just... More 

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York, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

This was our third stay at The Black Swan organised by my wife as a birthday treat and so we were naturally excited to visit however the usual excellence was marred by some faults. The staff were wonderfully efficient and polite as always and the rooms comfortable but they must remember that other guests stay at the hotel apart from... More 

Was this review helpful? Yes 1
London, United Kingdom
Top Contributor
92 reviews 92 reviews
23 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel pays attention to the small things that make all the difference. They took notice of our request at breakfast for toast cooked both sides and provided us with a rack of lovely brown & white toast The room was nice and overlooked the garden although a little hot on arrival it was certainly comfortable and had Molton Brown... More 

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Lutterw
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW via mobile

Service extremely poor and unfriendly. We ordered a cooked breakfast. It was not freshly cooked- over cooked and simply warmed up. Worst breakfast in Yorkshire! I had planned a lovely day out for an American visitor- this was an unfortunate experience.

Was this review helpful? Yes 1
Huddersfield, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

A wonderfully quirky building, upstairs is a veritable maze of corridors, little steps up and down! The room was extremely comfortable, looking out over the garden and church. I had my 12 year old grandson with me and he was entranced, not a straight wall to be had, and lots of creaky floorboards. If you stay, do eat in the... More 

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2 reviews
5 of 5 stars Reviewed 4 days ago NEW

This hotel never fails to please in every way, friendly attentive staff from the front desk to the restaurant waiters. Fantastic feature rooms at really reasonable prices, excellent food always. We understand the hotel has recently changed the head chef but this hasn't affected the standard of the food throughout the seasons. Afternoon tea is a must. All this and... More 

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Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW via mobile

We visited the Black Swan recently, for a family wedding. Myself, my partner, and our daughter stayed 2 nights in the Junior Suite, and would have expected more facilities for the money paid. The suite we stayed in was in the historic part of the hotel. In comparison to hotels we have stayed in previously, it was poorly equipped. The... More 

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Bingley, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We had an excellent stay at The Black Swan recently on a dinner, bed and breakfast rate. The food, and service was top notch! Could not be better! The outside garden with heated sitting area was enjoyable to sit and have a beer or wine. The only 'slight' disappointment was the room and bathroom. Just a bit out dated but... More 

Was this review helpful? Yes 1
Colchester, United Kingdom
Senior Contributor
43 reviews 43 reviews
19 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

Just back from 3 nights in at the Black Swan. All the staff were charming and seemed to us to be particularly well-trained. Breakfasts delicious and served in very timely fashion. We also ate dinner on one evening and it was superb. Very comfortable bedrooms, although the pillows are a bit firm and high for our taste.

Was this review helpful? Yes 1
Baildon, United Kingdom
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My husband treated me to an overnight stay at The Black Horse Hotel as a birthday gift. I had been wanting to stay here for some time after seeing it featured regularly in Yorkshire Life magazine. It did not disappoint. We had a lovely feature room at the front of the hotel. It was very clean and comfortable with a... More 

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