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The Black Swan Hotel

Certificate of Excellence
Market Place, Helmsley YO62 5BJ, England
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The Black Swan Hotel
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The Black Swan Hotel
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790 reviews from our community

Traveler rating
    463
    176
    81
    43
    27
See reviews for
69
553
10
10
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (192)
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  • Any
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    (790)
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    (196)
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    (220)
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    (207)
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brighouse
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

4 of us had dinner here on Monday 20.4.2015.The other choices were the Star and the Hare Inn . The formers current menu did not immediately sing to us and the latter was closed! None of us had either stayed or eaten here before but noticed from the reviews that people seemed to have a high regard.We were not disappointed.... More 

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York, United Kingdom
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

An excellent hotel in a lovely Yorkshire Moors town. The staff were excellent, very friendly and helpful and the food wonderful. The hotel is a bit pricy for a 4 Star with rates nearer top London prices than what you would expect in the country. It was also a pity they don't allow a B&B booking at weekends so it... More 

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Perth, United Kingdom
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We had lunch at the Black Swan on Friday, market day, in Helmsley. We arrived with our dog, and were delighted to see that the hotel was dog friendly, not just outside! However, as it was a gorgeous day, we did sit in the garden which was stunning. Great service, fabulous food and beautiful surroundings.... What more do you need?... More 

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Senior Contributor
23 reviews 23 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

When visiting Helmsley my husband and I always treat ourselves to a meal here without the children. As usual it did not disappoint! Food was excellent and service was friendly and attentive! All 3 courses were well thought out and exceptionally tasty! It would have definitely been a 5 had we not felt a little rushed out at the end... More 

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Brighouse, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I stayed here at the end of March it was our second visit to this fabulous hotel. The room overlooking the square was amazing and quirky. The staff couldn't have been more helpful and the food was gorgeous. The little touches made it extra special. Afternoon tea was great but book early if you are eating dinner... More 

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Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Thank you for your lovely comments following your recent visit to the hotel and we are delighted to hear that you enjoyed all aspects of your stay. Thank you for your recommendation and we look forward to welcoming you back again in the future. More 

Oxford, United Kingdom
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel combines a friendly warm welcome with faultless service. The staff were really excellent, making an effort to get to know their guests without ever being intrusive. We stayed in a “junior suite” which was very charming. The bedroom was bright and overlooking the market square with very comfortable bed. The sitting room had smaller windows so a bit... More 

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Black_Swan_Hotel, Public Relations Manager at The Black Swan Hotel, responded to this review

Thank you for your lovely comments about the hotel. We are so pleased to read that you enjoyed your recent stay with us, and that you found the staff to be excellent. We're also really pleased that you liked your bedroom, Room 16, and that you found this to be both comfortable and charming. We really look forward to welcoming... More 

UK
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Our two night stay although enjoyable didn't come without issues. Bearing in mind we spent over 600 pounds for the two nights we were expecting better . The lounges bar area and gallery dining room are great , but the bedrooms are let down by nasty carpets (which could be much cleaner) and tired bathrooms ( seems to be a... More 

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Black_Swan_Hotel, Public Relations Manager at The Black Swan Hotel, responded to this review

Thank you for your feedback following your recent stay at the hotel. I am really sorry to hear that you were disappointed with certain aspects of your stay, but I would like to thank you for taking the time to leave feedback which I can assure you will be used in a constructive manner. On a brighter note, I am... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Our 4th visit & wonderful as usual. Staff very friendly & helpful. Food delicious & our 2 westies came too. Location is superb, a lovely part of the world. Had a classic room as our favourite room wasn't available & had a lovely garden view. Hope to return soon.

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Black_Swan_Hotel, Public Relations Manager at The Black Swan Hotel, responded to this review

Thank you for choosing to stay with us this Easter. We're delighted to read that you had another wonderful stay! We look forward to welcoming you and your westies back to the hotel again soon. More 

Thornaby on Tees, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Both my partner and I had a day off work together so booked for afternoon tea. It was my first ever experience of formal 'afternoon tea' and I was not disappointed. The waiting staff were very attentive, the selection of sandwiches and cakes was expansive and included 2 scones per person with butter, jam and clotted cream. The variety of... More 

Was this review helpful? Yes 1
Black_Swan_Hotel, Public Relations Manager at The Black Swan Hotel, responded to this review

Thank you for your lovely comments following your recent visit to the Tearoom for afternoon tea. We are so pleased to read that you enjoyed your afternoon tea experience. The tea selection is amazing, isn't it? Who would have thought that Gin & Tonic tea would be so refreshing! We really hope that you will choose to visit us again... More 

Pickering, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Stayed at the Black Swan for the one night, as a birthday treat for my wife. We live close by, so know how fantastic this hotel is. We had booked a special deal which included DBB and 2 Spa treatments at the Feversham Arms, their sister hotel, a stones throw away. We had a lovely room at the front of... More 

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