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The Black Swan Hotel

Certificate of Excellence
Market Place, Helmsley YO62 5BJ, England
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1 room 1 guest
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The Black Swan Hotel
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896 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (226)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (896)
  • Mar-May only
    (226)
  • Jun-Aug only
    (296)
  • Sep-Nov only
    (207)
  • Dec-Feb only
    (167)
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Sheffield
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stay here if you visit Helmsley and treat yourself to dinner in the restaurant. If you have a dog there are a few dog rooms. Bathrooms and toiletries were an absolute treat, service was good and very clean hotel

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Yorkshire
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My wife and I had a last minute short stay - barely 24 hours - at the Black Swan and really enjoyed it. The room (7) was lovely although the view was not so good: a wall! We had lunch at The Feathers, which is more or less opposite, and explored the town in the afternoon. Helmsley has quite a... More 

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Harrogate, United Kingdom
Level Contributor
118 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Revisiting this hotel to celebrate our Wedding anniversary, we found ample parking outside the Hotel, and a pleasant welcome, before we went up to our room, quiet, as requested and overlooking an attractive garden in which it would have been enjoyable to have had afternoon tea if we had arrived in time. Booking our table at dinner, we just managed... More 

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Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Following your visit to The Black Swan, we are pleased that you had a good experience whilst staying with us and particularly enjoyed your meal and the service which you received at dinner. Thank you for your feedback and we hope you will choose to visit us again. More 

Nr. York, UK
Level Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My husband and I took advantage of an offer in Yorkshire Life, and have just enjoyed an afternoon champagne tea, dinner, bed and breakfast package at The Black Swan. It was absolutely fantastic in every respect! The food was superb - beautifully presented and unusual without being ridiculous! The duck breast I had for dinner was the best I've tasted... More 

Was this review helpful? Yes
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Thank you so much for your kind words following your break with us. It's always lovely to receive comments such as yours, and we're delighted to hear that you were made to feel special and found all the staff to be extremely friendly. And yes you are correct, we do offer sheets and blankets upon request if guests do find... More 

Barnsley, United Kingdom
Level Contributor
94 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a beautiful hotel with exceptional service. Only down side for me was the price of a room which to be fair and yes its old needs a bit of TLC. Paint work and the bathroom both need a bit of a face lift but the amenities were good.. time maybe to get new ironing board tho think they've... More 

Was this review helpful? Yes 2
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Thank you for taking the time to review your recent stay at the hotel, we really do appreciate it when a guest takes the time to provide us with feedback so that we can use this in a constructive manner to enhance the service that we provide to guests in the future. And on a positive note, we are so... More 

West Byfleet, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed in The Black Swan Hotel on 18th August as part of our visit to Yorkshire. It was by far the best hotel we have stayed in for many years and we would definitely go back. This a wonderful character hotel with service that is second to none, with great amenities, very comfortable and provides first class dining.

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Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Thank you so much for your lovely comments, we're delighted that you enjoyed all aspects of your stay and we look forward to welcoming you back in the future. More 

Towcester, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Location excellent. Rooms spacious, clean and comfortable. Staff excellent. Breakfast provides a very wide range of choice and was very well prepared. Only had a bar meal in the evening but that was v good. Liked it so much decided on the spot to book our next visit for later in the year.

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Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Following your stay with us in July, we are really pleased that you enjoyed yourselves and we shall look forward to seeing you both again later on in the year. More 

Norwich, United Kingdom
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

it is not easy to find a pet friendly and yet great hotels. We had a warm welcome and the reception was thoughtful enough to give us a goodie bag of bottled water and fruits for our departure. Other than a handful of luxury hotels, I've not come across such a thoughtful gesture in any UK hotel. The only improvement... More 

Was this review helpful? Yes
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Thank you for your comments regarding your visit to The Black Swan. We're so pleased you found the service to be great and you (and your dog!) had a good night's sleep. Thank you for your recommendation and we hope you'll consider visiting again in the future. More 

Melton Mowbray, United Kingdom
Level Contributor
66 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 1 week ago

Booked into the Junior Suite for my wives birthday and chose the Al a Carte dinner option - £285 for the night including dinner. Great welcome from the reception who acknowledged that it was my wives birthday. Assisted with the bags to the room. Dinner was excellent: Starters were- Scallops for my wife and Foie grasse ( Spelling ?) for... More 

Was this review helpful? Yes 2
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

We are so pleased that you had an excellent stay for your wife's birthday and your evening meal in The Gallery was excellent. Thank you for your comments regarding your stay, we do appreciate when a guest takes the time to provide us with feedback so that it can be used in a constructive manner to enhance the service that... More 

Barnsley, United Kingdom
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

its our 3rd time now at the black swan and it wont be my last the staff are always helpful and the food well what can I say.but its nice to get in the bar later to finnish of with a few brandys they have got a good few on that shelf I can tell you keep it up black... More 

Was this review helpful? Yes
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

We are really pleased to hear that you enjoyed your recent break at the hotel and we hope to see you again soon for your 4th visit! More 

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