my friend and i have just returned from one of the special breaks that his hotel has advertised. it was chosen due to the location and its wonderfull web site. This hotel has been a massive disappointment. we arrived and were met by james who couldnt have been more helpfull and polite. we were allocated a room on the first... more

My husband and I and my small dog, Ihave just returned from a four night Midsummer Madness Break, and boy, what a dissapointment. When we arrived at the reception, and shown our room, on the second floor, facing a busy alley way!!! I was somewhat annoyed as we had brought my dog on the break with me, we had booked... more

Spent two nights at the black swan on a food lovers break 10-12 june 2009, at a cost of £360, but this included a bottle of champagne on arrival, upgraded room if available ( which it was) dinner from the set menu on one night and the tasting menu on the other. The hotel is situated in Helmsley Market Square,... more

My wife and I booked the Food Lovers 2 Night Break via the internet. We arrived on Wednesday afternoon 3rd June, in our hire car, having travelled around Yorkshire for the previous 5 days. The hotel car park is located at the rear and is open to all and sundry. Surely it should only be for hotel residents and their... more

Good Food (see later) but average accommodation, needs revamping, staff are very friendly and attentive, didn’t see and senior hotel staff, great location for exploring, I would recommend the Oak and Feather for a great pint, the Oak more modern and lively, with a good selection of cask beers and good quality food. The Black swan is rather expensive (£3.50)... more

We'd been looking forward to our night away at The Black Swan for a while - we knew we were in for a treat but boy, does this hotel deliver. So, let's start at the beginning, check-in was welcoming, swift and low key, which is ideal. I don't want fanfares and a whole bunch of instructions to commit to memory... more

My husband and I recently spent two nights at the Black Swan as a break away from the stresses of life, my husband had recently had a minor stroke. We did not want to travel too far but wanted a change from the Lake District where we live. We took advantage of a brilliant break rate which included dinner each... more

I was recommended the Black Swan Hotel by a friend who had a very nice experience last year and I decided to go up to Helmlsey with my wife to refresh ourselves. On arriving at the hotel we were met by a slighlty rude receptionist who didn't really make our first impression of the hotel a pleasent one, undeterred we... more

Just got back from a 1 night stay at the Black Swan and I have to say that my partner and I had a great stay. We arrived into Helmsley around 3pm and as we entered the sunny market square we were greeted by the hotel, slap bang in the centre of it all. We managed to get parked (FREE)... more