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The Black Swan Hotel

4.0 of 5 Market Place, Helmsley YO62 5BJ, England
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Certificate of Excellence 2014
The Black Swan Hotel
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The Black Swan Hotel
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759 reviews from our community

Traveler rating
    440
    169
    80
    43
    27
See reviews for
65
530
10
10
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Durham, United Kingdom
Senior Contributor
34 reviews 34 reviews
20 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars NEW

We're becoming almost regulars at this hotel as this is now our third visit....and it keeps getting better in our view. We again upgraded and enjoyed a fantastically indulgent few days in a great hotel in a fantastic location. Staff very attentive and friendly and amongst the meals we enjoyed was a 6 course tasting menu provided by the hotels... More 

Was this review helpful? Yes 1
Manchester, United Kingdom
Contributor
13 reviews 13 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Discovered the Black Swan last year. We had previously stayed a couple of times in another hotel in Helmsley that has a spa attached. We love this area of Yorkshire as it is close to the hills and the sea and has gorgeous villages. The Cotswolds of the North. Last year we tried unsuccessfully to book the hotel above. My... More 

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darlington, UK
Top Contributor
63 reviews 63 reviews
25 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

All In all it was a good stay just let down by a couple of things so we couldn't rate it higher than average. I managed to bag a parking space to the front of the hotel. Staff were friendly and attentive. Room was large with all the amenities. Blinds had to be closed to stop people walking past looking... More 

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Middlesbrough, United Kingdom
Senior Contributor
27 reviews 27 reviews
23 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We booked the Black Swan as a last minute after we got a baby sitter for our daughter. We have eaten here before but never stayed that's a mistake on our part as what a jewel in Helmsleys crown this is The service was great food superb. My only comment I could make is the bathroom could do with a... More 

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East Yorkshire
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed here for my birthday treat. Having read the reviews beforehand everything was as we had expected and some. From check in to check out the staff provided a friendly and professional service. The hotel, tearooms and bar were all pleasantly busy which gave a vibrant atmosphere whilst retaining the personal touches from a well stoked fire in the... More 

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Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I recently stayed at the Black Swan and it was everything a boutique hotel should be with the added benefit of being in a beautiful village setting. I was lucky enough to stay in their Junior suite which was very luxurious with 2 separate rooms and an incredible bathroom. I didn't use the restaurant but stayed in the bar next... More 

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Derbyshire
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

We have been coming here for 20 years off and on and it remains a wonderful hotel; comfortable rooms, great staff, cosy public areas. We will come again. However the much vaunted new chef disappointed us. The food was better before in our view. A cod, samphire and couscous dish came without its gratin crust , the couscous unflavoured and... More 

Was this review helpful? Yes 1
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for three nights on a buisness trip. Room was clean and tidy. View from room was a roof being replaced, so that was disappointin . Staff in the hotel were fantastic, friendy and couldn't do enough to help. Only ate breakfast in hotel, which was ok but not the best i have had

Was this review helpful? Yes 3
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Thank you for taking the time to review your visit to The Black Swan. My apologies with regards to the view, but on the plus side I am pleased that you found the staff to be friendly and helpful, and we do hope that you will consider visiting us again in the future. More 

Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Black swan tearoom little hotel is in centre of helmsley market town and i often visit tearoom have delicious plain fruit bread or cake and 3 to 4 cups o coffee fromcoffee pot and drank one cup black and i dont usually like coffee houseblend very good frenchman serves you tea is lovely well mannered helps you with your coat... More 

Was this review helpful? Yes 1
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Thank you for your comments following your recent visit to the Tearoom and we shall look forward to seeing you again soon. More 

London, United Kingdom
Top Contributor
70 reviews 70 reviews
46 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed for two nights to celebrate a birthday. We started off with a very reasonable priced (£19.50) afternoon tea and whilst there was a bit of a wait, when it finally arrived the scones were light and fluffy and accompanied by an excellent selection of cakes. Breakfast and Sunday Lunch were equally delicious and when we ordered room service on... More 

Was this review helpful? Yes 1
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Additional Information about The Black Swan Hotel

Address: Market Place, Helmsley YO62 5BJ, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > Helmsley
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Black Swan Hotel 4*
Number of rooms: 45
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Also Known As:
Black Swan Helmsley
Black Swan Hotel
The Black Swan Hotel Helmsley, England

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