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The Black Swan Hotel

Certificate of Excellence
Market Place, Helmsley YO62 5BJ, England
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The Black Swan Hotel
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871 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (215)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (871)
  • Mar-May only
    (226)
  • Jun-Aug only
    (271)
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    (207)
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    (167)
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Todmorden
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed today NEW

This marvellous small hotel in such a lovely area was recommended by friends, and you cannot believe how these recommendations were brought true. I find it difficult to fully explain the small details of the visit, that really went to make this one night stay so wonderful. The staff, rooms, meals and location of this hotel made everything so special.... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed yesterday NEW

Fantastic stay at the Black Swan this weekend. The hotel is very comfortable and the food is stunning! I took my husband for his birthday and there were so many little touches from the hotel that made us feel special. Thank you!! The food in The Gallery restaurant was outstanding!!

Was this review helpful? Yes
Dubai, United Arab Emirates
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed for two nights in July for a family celebration for my Father -in laws 90th. From intital and ongoing contact with Kimberley the events coordinator we were delighted with the personal and proffesional approach to planning the event. We had three meals in private dining rooms which were flawless, as was breakfast every morning. Our room looked over... More 

Was this review helpful? Yes
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Loved our visit and stay at the Black Swan. We stayed for one night and will return with friends. Fantastic meal - 9 course - highly recommended. The lamb course was tremendous and we were delighted to have the matching wine flights with the meal. Great accommodation and a great breakfast. The staff were excellent and our room was very... More 

Was this review helpful? Yes
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Thank you for your lovely comments, we are delighted you loved your stay and particularly enjoyed the Tasting Menu, and we look forward to welcoming you and your friends back to the hotel soon. More 

Yorkshire
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

After considering the eateries in Helmsley my companion and I wanted a proper meal. The service was excellent and unobtrusive, the Thai curry delicious and the portion just a sensible size (not overwhelming). The atmosphere was civilised, quiet, relaxing.

Was this review helpful? Yes
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

We're really pleased to hear that you found the service to be excellent and the food to be delicious, and we hope you'll choose to visit us again in the future. More 

Bridlington, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Having stayed a number of times at the Black Swan in Helmsley, I am pleased to say that the standard of this hotel is extremely good. The hotel is in the center of the market square, giving easy access to the local amenities, if anything the square is exceptionally busy over the weekend and a regular haunt for gatherings of... More 

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Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Following your recent break at the hotel, we are so pleased that you enjoyed your stay with us again and the service you received from all the staff was very efficient and friendly. By our own admission we are a very dog friendly hotel, but guests do have the option to dine in the Tearoom where we don't allow dogs,... More 

Harrogate
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This was a special deal focussing on their a la carte menu with an overnight stay. It is a luxury hotel, well located at the top of the Market Place and our bedroom was full of character in the Tuder wing. The food was excellent. At the full price, it is quite expensive but our special deal made it very... More 

Was this review helpful? Yes
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Thank you for taking the time to review your stay at The Black Swan. My apologies with regards to the mug and the wait for coffee, but on the plus side I'm so pleased you found the food to be excellent and the staff were very friendly and helpful, and we do hope that you'll consider staying with us again. More 

UK
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I stayed here for 1 night to celebrate my 40th. The room was clean and spacious and the staff are helpful and friendly. The car park is very tight around the back of the hotel but we did manage to get parked eventually. The room was furnished lovely and the bathroom was spacious. We booked a superior... More 

Was this review helpful? Yes 2
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Thank you for your comments following your visit to the hotel. My apologies that on this occasion the calamari seemed to be overcooked, but I'm pleased to hear you enjoyed the rest of your meal and found the staff to be friendly and helpful. More 

Greater London, United Kingdom
Level Contributor
1 review
5 of 5 stars Reviewed 1 week ago

Fabulous location in the heart of this lovely town. Staff very attentive and professional. The hotel is old, cosy and comfortable. Great communal areas such as lounge and bar. Beautiful garden to eat in or for a drink. Food is exceptional although you can easily spend a fortune it isn't a cheap stay. However a real treat and I would... More 

Was this review helpful? Yes
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Following your recent stay with us, we're delighted to read that you enjoyed all aspects of your stay and we look forward to welcoming you back to the hotel again in the future. More 

Waihi, New Zealand
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Great stay, fab food, comfortable & helpfull happpy staff. Room was comfortable & clean. Great breakfast & had a lovely meal in the restaurant. Location great a really lovely village. A must place to stay.Very relaxing, would stay again.

Was this review helpful? Yes
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Thank you so much for your lovely comments and we do hope that you'll consider visiting us again if you're ever in the area. More 

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