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Hotel Mercury

Avenida del Mar 2 s/n, 08398 Santa Susanna, Spain
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1 room 1 guest
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Hotel Mercury
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399 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Essex, uk
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

I have just returned from this hotel on 24th August 2015 it was the worst hotel i have been to. The only good thing about this hotel is the cleanessaparet from that the food was terrible no choice fish every night no catering for children everybody lived on chips,snacks were the same every day hamburger that was pork,chips,franfurters and chesse... More 

Was this review helpful? Yes 1
Scotland, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have just got back from my stay at the Mercury Hotel. We arrived late on the Tuesday night and were given room 12 which is one of only 5 rooms out of the hotel that does not have a balcony. Our room was dark and had a small window with a view of a white wall and a small... More 

Was this review helpful? Yes 4
Coventry, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I am going to write an honest review here because I feel like some people are just over exaggerating. I stayed in this hotel with my family (adults, teens and children) all inclusive from 31st July till 4th August 2015. The hotel is very attractive from the outside to reception. The bedrooms themselves are quite dated, the air con is... More 

Was this review helpful? Yes 4
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Arrived Friday left Saturday morning, Rude staff tacky hotel Staff looked at you like crap for being all inclusive asking for a drink no ice creams for my son told NO Ice cream in a really rude manner dark interior makes it seem spooky somehow website is total lies food diabolical who expects chicken nuggets for breakfast food selection cold... More 

Was this review helpful? Yes 4

Travelers are raving about these Santa Susanna hotels

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Stayed here for one week. We didn't check out the reviews for the Mercury before we booked. Big mistake ! On arrival the staff at the desk were quite rude when demanding money for tourist tax. Something that wasn't explained to us when we first booked. There's a grumpy old man behind the bar that doesn't seem to like all... More 

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Level Contributor
3 reviews
2 of 5 stars Reviewed July 24, 2015

We were back yesterday after a week stay in this hotel on full board basis. The hotel building decoration and location is very nice. The girls in the reception are ver helpfull and nice (Ieelia , Marta and Anna) we asked for room change and it was done so quickly. BUT the service is very bad in the restaurant and... More 

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1 review
2 of 5 stars Reviewed July 24, 2015

Just got back after 6 days in this hotel. How it has a 4 star rating I will never know. On arriving we were told we could not start our all inclusive break until 7pm, we arrived at 1pm. We were given a fair room which was basic to say the least ! The promised international channels could not be... More 

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Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed July 19, 2015

I've stayed in this hotel with an all inclusive board. Before my arrival I've requested a room with a balcony and a nice sea view. The room was very clean, balcony big enough and with a sea and pool view. We've always had mini shampoos and soaps replenished and the towels changed. Location is really good for those who don't... More 

Was this review helpful? Yes 6
Gillingham
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 18, 2015

Everything was reasonable forthe value at this hotel except foods and MAINLY lady working in the reception, at the last day we asked something she was very angry and not helped us! Never and Never would go this hotel again or, I would never recomend this hotel to anyone!

Was this review helpful? Yes
Birmingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed July 15, 2015

Well where do I start!? stayed here with family for a week which was all inclusive. Firstly the poor services... As we first arrived to the hotel the ladies that where at the desk where unwelcoming, They always seemed to be miserable when talking to them and also seemed not to like when we asked questions which isn't that what... More 

Was this review helpful? Yes 8
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