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Hotel Mercury

Avenida del Mar 2 s/n, 08398 Santa Susanna, Spain
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Hotel Mercury
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Best prices for: 1 room 1 guest
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Ranked #21 of 23 Hotels in Santa Susanna
A recent review
5 of 5 stars reviewed 1 week ago
PaulinaBobowska
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386 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Arrived Friday left Saturday morning, Rude staff tacky hotel Staff looked at you like crap for being all inclusive asking for a drink no ice creams for my son told NO Ice cream in a really rude manner dark interior makes it seem spooky somehow website is total lies food diabolical who expects chicken nuggets for breakfast food selection cold... More 

Was this review helpful? Yes 1
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

Stayed here for one week. We didn't check out the reviews for the Mercury before we booked. Big mistake ! On arrival the staff at the desk were quite rude when demanding money for tourist tax. Something that wasn't explained to us when we first booked. There's a grumpy old man behind the bar that doesn't seem to like all... More 

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2 reviews
2 of 5 stars Reviewed 1 week ago

We were back yesterday after a week stay in this hotel on full board basis. The hotel building decoration and location is very nice. The girls in the reception are ver helpfull and nice (Ieelia , Marta and Anna) we asked for room change and it was done so quickly. BUT the service is very bad in the restaurant and... More 

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1 review
2 of 5 stars Reviewed 1 week ago

Just got back after 6 days in this hotel. How it has a 4 star rating I will never know. On arriving we were told we could not start our all inclusive break until 7pm, we arrived at 1pm. We were given a fair room which was basic to say the least ! The promised international channels could not be... More 

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Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

I've stayed in this hotel with an all inclusive board. Before my arrival I've requested a room with a balcony and a nice sea view. The room was very clean, balcony big enough and with a sea and pool view. We've always had mini shampoos and soaps replenished and the towels changed. Location is really good for those who don't... More 

Was this review helpful? Yes 5
Gillingham
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Everything was reasonable forthe value at this hotel except foods and MAINLY lady working in the reception, at the last day we asked something she was very angry and not helped us! Never and Never would go this hotel again or, I would never recomend this hotel to anyone!

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Birmingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Well where do I start!? stayed here with family for a week which was all inclusive. Firstly the poor services... As we first arrived to the hotel the ladies that where at the desk where unwelcoming, They always seemed to be miserable when talking to them and also seemed not to like when we asked questions which isn't that what... More 

Was this review helpful? Yes 6
Rugby, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Just got back from a 4 night stay all inclusive with my partner and 1year old, the hotel was very clean, the pool was really nice, soft drinks and spirits were fine but the beer was awful, the food was acceptable, not a bad selection but wasn't brilliant some days, also it's like a school canteen with the table layout.... More 

Was this review helpful? Yes 3
Merthyr Tydfil, United Kingdom
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Fab hotel in lovely location . Looks especially pretty at night. Things that need to be improved are... All glass in hotel needs cleaning... Reception check in staff. Need to :smile: and improve their very poor English. Bit more variety in menu..

Was this review helpful? Yes 1
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Just stayed for a week with my mother and the hotel was fab for price!! The food is the only thing that let the hotel down but apart from that it was fab. Rooms are great and waiters are great especially the the youngsters! Mind the grumpy old bar man!!!!!!!!!! Great trip ideal loaction for beach etc.

Was this review helpful? Yes 3
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Prices are for 1 room, 2 adults
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