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4.0 of 5 Hotel   |   Avenida del Mar 2 s/n, 08398 Santa Susanna, Spain
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Hotel Mercury
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Ranked #20 of 22 Hotels in Santa Susanna
A recent review
3 of 5 stars Reviewed October 15, 2014
beckycrawford
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319 reviews from our community

Traveler rating
    61
    85
    69
    53
    51
See reviews for
119
89
8
5
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
2 of 5 stars NEW via mobile

We were at the Mercury hotel for a week in February 2015. I thought all those bad things can't be true so I booked a vacation to costa brava. We had half board. First days were ok but then happened something. Food was absolutely horrible. And they put us to pay extra for water (this happened day number 5). Cleaning... More 

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Llantwit Major, United Kingdom
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Firstly the hotel is NOT a 4* I would say maybe a 2* at a push! Reception area looks nice and modern but that's as far as the nice decor goes. The bedrooms are orange and dated, the free Wifi does not work in the rooms as was advertised when I booked. Although housekeeping are on the ball, clean rooms... More 

Was this review helpful? Yes 1
Hartlepool, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

my partner and I went in sept 2014 and I hated it. we read all the comments a lot were negative but we still booked thinking it cant b that bad WE WERE WRONG. reception staff were awful they were just not interested in helping you just barked orders. room was clean our view was of car park when we... More 

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Nottingham, England, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 12, 2015

we stayed in this hotel in July 2014, the first thing that meets you when you walk through the doors is BO body odor, sweaty old Germans,, and theirs a lot of them, I have no problem with them, fine if your not in the que for food behind them. If your just after a Hotel in a great location... More 

Was this review helpful? Yes 2
Blagoevgrad, Bulgaria
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed December 3, 2014

Me and my husband decided to go on holiday on the Costa Brava and stayed in this hotel. We were housed in a room that overlooks the parking lot and all night we heard buses, arriving and departing. All buses stop and go from there. It was a nightmare, we could not sleep all night. After many requests we moved... More 

Was this review helpful? Yes 1
Leicestershire, United Kingdom
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed November 30, 2014

Hi Stayed here in Sept , all the poor comments about this place are absolutely true , this hotel needs a serious wake up call , please do not give them the benefit of your hard earned money . The staff are horrible ....smile at them comment on previous review .....load of rubbish why would you smile at someone who... More 

Was this review helpful? Yes 6
Prestatyn, Wales, United Kingdom
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed October 15, 2014

Me and my partner booked this hotel (10 nights All Inclusive) after months of looking, thinking the professional pictures looked very nice, I now regret my decision to choose this hotel. I read the reviews after booking the hotel and was horrified and really wasn't looking forward to going. When we arrived we were greeted by rude reception staff who... More 

Was this review helpful? Yes 5
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 15, 2014

Me and my partner paid £237 each for 5 night all inclusive, flights and bags so we can't really complain as the hotel is clean and right next to the train station and beach. The rooms are basic and we did get 2 single beds pushed together, but it's clean and the maids did come in every day. The air... More 

Was this review helpful? Yes 1
Inverclyde
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 12, 2014

Hotel overall was just ok. wasnt happy with first room as it was 2 single beds pushed together and we were moved the next day with no problems. rooms werent great, quiet small and air con not great, but didnt spend much time in the room. our balcony just looked onto other peoples balconys. would defo recommend asking for a... More 

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Sunderland, England, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 10, 2014

got back 30th sept 2014 after a week at the mercury.lovely room over looking the pool.a sun trap on afternoons,the bedroom housekeepers 1st class and honest.the breakfast and dinner were very poor quite a lot of the food under-cooked giving me the impression the kitchen staff were novices.the reception was the worst i have ever encountered in my lifetime(69)my problem... More 

Was this review helpful? Yes 1
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Additional Information about Hotel Mercury

Address: Avenida del Mar 2 s/n, 08398 Santa Susanna, Spain
Location: Spain > Catalonia > Province of Barcelona > Santa Susanna
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Mercury 4*
Number of rooms: 334
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Also Known As:
Mercury Hotel Santa Susana
Hotel Style:
#12 On the Beach Hotel in Santa Susanna
#13 Luxury Hotel in Santa Susanna

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