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Servatur Casablanca Hotel

Certificate of Excellence
Avenida de Gran Canaria 24 | Mogan, 35130 Puerto Rico, Gran Canaria, Spain
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1 room 1 adult
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Servatur Casablanca Hotel
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206 Reviews from our TripAdvisor Community

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Oslo, Norway
Level Contributor
35 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

This hotel is situated north in the town but within easy walking distance of the beach. Some people seem to dislike the relatively steep ascent from the town by the stairs but there are easier routes. We have a "junior suite" on the fifth floor which suits us very well. Large comfortable beds, a sizeable bathroom and a kitchenette in... More 

Helpful?
1 Thank Norwegiantourist_10
Killarney, Ireland
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

Really nice hotel. Very comfortable beds, fantastic shower, always clean room (thanks to our lively cleaning lady- Jacqueline! Spotless!). Breakfast was ok, did the job. Staff always efficient and quick. Pool nice and warm. Next to a pool were comfortable chairs, where we loved to relax with a drink and a book. Bar had nice selection of cocktails and great... More 

Helpful?
1 Thank Agi M
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We have just returned from this fabulous hotel! We originally booked to stay in the Terrazamar sunsuites(also part of the servatur group) having stayed there 3 times previously, we had requested a high floor room but when we checked in they didn't have one so upgraded us free of charge to the casablanca!!!! I was initially apprehensive as it is... More 

Helpful?
2 Thank Kell999
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Staff make this hotel special..very professional and friendly. .Alberto and Fernando..stars of the show.. Facilities are good and clean, room, pool etc.. shower in the room is top class. Breakfast is easy and enjoyable. Overall a very relaxing time..

Helpful?
2 Thank Declan G
Brighton, United Kingdom
Level Contributor
41 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a good apartment hotel in a very nice location over looking Puerto Rico. The balconies get the sun almost all day and evening, and have lovely views over to the sea and main shopping centre. We liked the spa, and purchased a weekly pass for 30euros per person. The main shopping centre is about a 5 - 8... More 

Helpful?
3 Thank Jippa123
pilarderada, Director de Relaciones con Clientes at Servatur Casablanca Hotel, responded to this review

Dear Jippa123, Thank you very much for recommending Servatur Casablanca. We are happy to know that you spent a nice holiday with us and you rated us with such a good mark. Honestly, we agree with you regarding the hotel views. From our Solarium (top floor) the views are fabulous. We work hard everyday to achieve our guest satisfaction. We... More 

Upminster, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed November 22, 2015

Lovely hotel, wonderful views of the resort. Very clean, staff all wonderful. The only reason for a non 5 star rating is that although we upgraded to the jacuzzi room and despite confirming it with them via email many months in advance it was not ready for our first night meaning we had to live out of our cases for... More 

Helpful?
2 Thank Andy Y
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed November 1, 2015 via mobile

Can't fault it. The staff were lovely and it felt like you built a great relationship with them during your stay. We only went for the bed & breakfast board and I have to say the breakfast was fantastic. Bacon, eggs, baked beans, mini pancakes, toast, cereal, fresh fruit, a choice of multiple hot drinks and juices, the list can... More 

Helpful?
3 Thank Claudia S
Alexandria, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 20, 2015

The nicest hotel staff you could wish to meet.Nothing too much bother.Our room was on the 5th floor,with great views over Puerto Rico to the sea from our large balcony.We had a Junior Suite with the comfiest bed I have ever slept in.Bathroom large with a fabulous shower.Our room came complete with a fully fitted kitchen.Tried to upgrade to a... More 

Helpful?
3 Thank John M
pilarderada, Director de Relaciones con Clientes at Servatur Casablanca Hotel, responded to this review

Dear John M., Thank you for taking the time to write about your experience in Servatur Casablanca. We are very glad to hear that you spent a nice time with us. Thank you for your words regarding our staff and facilities. We always do our best to try to make you feel comfortable and happy with us. We look forward... More 

Basingstoke, United Kingdom
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed October 18, 2015 via mobile

Having found this hotel online by chance & after checking out the reviews here we weren't disappointed. Very clean, well equipped hotel in a great location (apart from the previously mentioned steps that is). The staff, from the reception, to the bar/waiting staff to the cleaners were all very friendly & happy. They're a credit to the hotel. Although we... More 

Helpful?
5 Thank ChrisCollyer1968
pilarderada, Director de Relaciones con Clientes at Servatur Casablanca Hotel, responded to this review

Dear ChrisCollyer1968, Thank you so much for sharing your experience of Servatur Casablanca. We are glad that you were not disappointed and that we achieve your expectations. Thank you for your detailed review about our hotel and services. It would be very nice for us, if you wish to give us further information regarding your experience so we keep improving.... More 

Fort William, United Kingdom
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed October 16, 2015

167 steps up from the commercial area of Puerto Rico, this hotel is a haven of peace. Needed time with my husband to unwind away from work for a while and this was a really relaxing hotel to do it in. We had a large balcony with loungers, table and chairs and a jacuzzi, perfect for sunbathing during the day... More 

Helpful?
4 Thank cremola14
pilarderada, Director de Relaciones con Clientes at Servatur Casablanca Hotel, responded to this review

Dear Cremola14, We know that work and the day by day life sometimes can be demanding and that is why we are glad to hear that you found what you were looking for in our hotel and hopefully you got back with the batteries re-charged. It gives us great pleasure to hear your kind comments about our staff and we... More 

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