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All 44 Puerto Rico accommodations

Servatur Casablanca Hotel

4.0 of 5 Condominium   |   Avenida de Gran Canaria 24 | Mogan, 35130 Puerto Rico, Gran Canaria, Spain
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A recent review
3 of 5 stars reviewed 4 days ago
LinaYorkshire Durham, United Kingdom
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41 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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English first
Durham, United Kingdom
Top Contributor
73 reviews 73 reviews
16 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I think some reviews have been too generous, however, there were some quite good elements to the hotel and some quite poor. Good: Refurbished rooms were modern and comfortable. Suite with bath and sunbeds is worth the extra cash. Roof solarium quiet, private and has loads of seats, sunbeds and parasols (move the hot tub up there rather than where... More

Was this review helpful? Yes 2
Colne, United Kingdom
20 reviews 20 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Have just returned from a weeks holiday with my daughter at the Servatur Casablanca. A bit of a last minute holiday and went purely because of the reviews on Trip Advisor and because it was adults only. We weren't disappointed, the hotel is really lovely and the rooms are fantastic! Very clean, contemporary, huge size and with absolutely great facilities... More

Was this review helpful? Yes
20 reviews 20 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Only two days into our holiday and have already given up on getting a drink at the bar. One (very nice) bloke serving cocktails all day for both the restaurant and pool area is just not good enough. What could be a decent income for the hotel is being totally missed. The hotel itself is nice. Refurbished rooms with good... More

Was this review helpful? Yes
Wirral, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This Hotel was excellent in every way, the staff, accommodation and the food. The only downside is the resort it is in which tired and requires total rebuild as it is still stuck in the 80s, their are some terrific resorts within a miles. The Hotel was totally rebuilt taken right back to the concrete frame work in 2013 (It... More

Was this review helpful? Yes 2
5 reviews 5 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Thank you to all the staff at casablanca Puerto Rico. Had a fantastic 2 weeks away. Wanted a place to relax away from screaming kids and close enough to the restaurants and shops. At night you cant hear a thing with the doors closed and with the black out curtains i had the best nights sleep in a long time.... More

Was this review helpful? Yes 4
Rotherham, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 9, 2014

we have just returned after 10 nights and it was absolutely fab.The staff in all areas of the hotel are really friendly and can't do enough for you.The check-in was really fast and use of the room safe and Wifi was FREE!!The rooms are really nice and modern,with lots of home comforts,large comfy beds,great kitchenette with microwave,kettle,toaster and fridge.The bathrooms... More

Was this review helpful? Yes 1
Lverpool, UK
20 reviews 20 reviews
17 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed July 5, 2014

We've just spent a week at the Casablanca and loved every minute. Check in was quick & easy, and the reception staff were always happy to help with all queries. They all spoke perfect English so there is never an issue with communication problems. The main lobby is a large spacious area, with seats for about 30 with a small... More

Was this review helpful? Yes 3
Senior Contributor
33 reviews 33 reviews
20 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed June 30, 2014

Stayed for 1 week which given the comfort in the room was not long enough. We were glad that we paid the extra and had a suite. These were equipped with fridge, microwave, sink and all crockery,cutlery and utensils you could want. This was really useful. Probably the best bit was having our own sun beds on the balcony. We... More

Was this review helpful? Yes 2
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 25, 2014

Have just returned from an 11 night stay here.It was fantastic.When i opened the room door WOW.. It was superb.Very modern,spotlessly clean.Beds were very comfortable Great having A/C and free wifi too.Every little attention to detail has been thought about when they refurbished this hotel.The staff were very friendly and helpful.Smiling no matter day or night.The lady in the supermarket... More

Was this review helpful? Yes 2
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed June 5, 2014

A stab in the dark accepting a Travel Zoo offer at short notice, anything could happen. Flight delay meant that instead of showing up at about 21.00hrs, we arrived at nearer to 02.00hrs. However, the young man in reception was as bright as a button, friendly and enthusiastic. He'd even saved us some dinner and put it in the fridge... More

Was this review helpful? Yes 4
pilarderada, Director de Relaciones con Clientes at Servatur Casablanca Hotel, responded to this review

Dear Kevin A, Thank you very much for letting us know your opinion about your stay at Servatur Casablanca Hotel. It is very important for us. We are glad to know you had a great time with us but we are also thankful for your critical comments, which motivate us to improve our service. Thank you for your confidence and,... More

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Additional Information about Servatur Casablanca Hotel

Address: Avenida de Gran Canaria 24 | Mogan, 35130 Puerto Rico, Gran Canaria, Spain
Location: Spain > Canary Islands > Gran Canaria > Puerto Rico
Price Range (Based on Average Rates): $
Hotel Class:4 star — Servatur Casablanca Hotel 4*
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Also Known As:
Servatur Casablanca Hotel Puerto Rico, Gran Canaria

65 photos of this hotel

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Dining (4)
Pool/beach area (5)
Hotel & grounds (18)
View from room (4)
Room/suite (6)
Bathroom (1)
Business center/function rooms (1)
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Hotel & grounds (3)
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Other (19)
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Bar / Lounge Beach Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
This four star hotel is based on the concepts of comfort, uniqueness and design. We have built a four star hotel with 97 rooms: 71 junior suites and 26 superior suites. They all face west for the sun until late afternoon. Its terraces have ideal conditions to relax comfortably, looking at the sea or the town. We also have four Junior Suites equipped for people with mobility difficulties. To make our customers feel at home, our suites have air conditioning, flat screen TV, Internet access (wifi or cable), safe and fully equipped kitchenette. ... more   less 
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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