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Servatur Casablanca Hotel

Certificate of Excellence
Avenida de Gran Canaria 24 | Mogan, 35130 Puerto Rico, Gran Canaria, Spain
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Servatur Casablanca Hotel
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123 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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All months
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed for 10 nights half board. Hotel staff very friendly and helpful. Nice clean large room, which was cleaned well every day. We thought food was fine, nice and plentiful. Options were limited, but we enjoyed all meals. Not much for vegetarians though and suggest this is mentioned at time of booking. Alberto was great at welcoming at meals. Margariet... More 

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Madrid
Level Contributor
125 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

Decided to spend here a long week-end, after having seen this hotel on voyageprive a number of times - thought it was a nice and charming boutique hotel. So got the booking made and went for it! The idea of the Jacuzzi on the terrace was very nice. As soon as we arrive, we change a bit our mind though... More 

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Kirkwall
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Hotel was spotless, staff were very friendly and helpful, breakfast was lovely. Only stayed on B&B basis, went down to the centre for evening meals and snacks. The 164 steps kept us fit but very easy and cheap for taxi. Would certainly return

Was this review helpful? Yes 2
Wroclaw, Poland
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is one of the trendy places, I believe with lots of Scandinavian influence. Minimalistic interior design but very functional n easy to clean. The room very spacious, bright n comfortable. I'd say home away from home. The bathroom well designed, except for the little toiletry shelf in the shower, should be on the other wall to avoid bruising.... More 

Was this review helpful? Yes 4
Leeds
2 reviews
4 of 5 stars Reviewed 1 week ago

We arrived around 10pm to be welcomed by a very polite receptionist who took our details gave us our room key and offered us a late meal, which we politely declined because of tiredness. When we arrived at our room, 712 to be precise we where very impressed. Extremely clean, sharp and simple(but in a good way). Beds where the... More 

Was this review helpful? Yes
pilarderada, Director de Relaciones con Clientes at Servatur Casablanca Hotel, responded to this review

Dear Ramiz89, It is such a pleasure to hear about your experience in Servatur Casablanca Hotel. First of all, let us thank you for all your beautiful comments regarding our facilities and staff, and of course, for giving us your suggestions and recommendations. It is definitely very helpful for us to keep improving our services everyday. We are very glad... More 

Sidmouth, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

My review is firstly based on the hotel and not the area. We stayed here from 15/6 to 22/06 and i must say the Casablanca is one of the nicest hotels we have stayed in. This was our 2nd visit to GC. The rooms are exceptional, we had the Superior Junior Suite (well worth paying extra for) It is large... More 

Was this review helpful? Yes 2
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Lovely apartments.Worth paying the extra for deluxe room with large balcony and sunbeds and jacuzzi bath.Very quiet as adults only.We didn't eat at the hotel as we found puerto rico centre very acessable and reasonably priced even though there are many steps down to the centre.Rooms are very clean and well maintained with a large walk in shower.We have been... More 

Was this review helpful? Yes 5
pilarderada, Director de Relaciones con Clientes at Servatur Casablanca Hotel, responded to this review

Dear Daylight67, We are really pleased to hear that your experience in Servatur Casablanca was nice. Thank you for your beautiful review about our hotel and services which certainly helps and motivates us in our efforts to offer the best service to our guests. We hope to have the opportunity to welcome you again in our hotel on your next... More 

Gainsborough, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We booked this Hotel through Secret Escapes because it had great reviews on TA. The room was large with a kitchenette in one corner ,the room was very clean and nicely decorated and the beds were very comfortable,large wardrobes dressing table.The bathroom consisted of a large shower toilet and sink with mirror all very well decorated and immaculately clean.Balcony was... More 

Was this review helpful? Yes 2
pilarderada, Director de Relaciones con Clientes at Servatur Casablanca Hotel, responded to this review

Dear Robmdkath, Thank you for choosing Servatur Casablanca for your holidays and for reviewing us on Tripadvisor. We really appreciate your excellent comments about our establishment and the quality of the services provided. We are very glad to know that you spent a nice time with us. It helps us to keep improving our services every day. We hope we... More 

Edinburgh
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

In reference to previous review I would like to touch on the subject of"DUST" The afore mentioned reviewer did not see any signs of dust, this was probably due to the fact that the hotel staff had to close the jacuzzi on the day in question due to the smell and the (yes you've guessed it)traces of excess "DUST". Anyway... More 

Was this review helpful? Yes 2
pilarderada, Director de Relaciones con Clientes at Servatur Casablanca Hotel, responded to this review

Dear Lhasasauze, Thank you so much for kind comment. It is a pleasure that you have written about Servatur Casablanca on Tripadvisor. According to the dust coming from the hotel next to us, we are glad to inform you that we have been keeping in touch with the other establishment all the time being aware about the situation and trying... More 

suffolk
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

First of all this is a very nice hotel and the staff cannot do enough for you..but We checked into our room and it was exactly as expected and reviewed on here. Looking to our left we saw major building work was going on at the hotel next door. As it was a Sunday nothing was going on but we... More 

Was this review helpful? Yes 4
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