we were shocked on arrival to have to wait about 20 minutes in reception while an argument was going on between an english couple and the receptionists. Eventually we got our room. It was ok, superficially clean and its not an expensive place so you dont expect much. There wasnt much. The fridge hardly worked and the whole kitchenette thing... more

Went for a spring break with my wife, having been delayed for 4 hours, was a bit shattered on arrival. The lifts were a bit small, just enough room for 2 people and 2 suitcases. The complex was very confusing, and was still having a bit of difficulty finding my way around after a week. Reception staff was very friendly... more

It was brilliant accept for the male staff whi were very intimidating especially the spanish waitors at the pool side bar who ask personal questions when you really know there just giving you the come on otherwise hotel was FANTASTIC!!!!!!!!!!!!! more

We're just after coming back from a week in Puerto Plata and I have to be honest and say it wasnt that bad. Prior to going I had read the reviews and was dreading it so much so that I looked at upgrading to the Gloria Palace now Im glad I didnt. Yes, the apartment complex is a maze but... more

Had to leave this hotel one night earlier than planned due numerous cockroaches in apartment. Very inconvenient as we had to find another hotel for last night of holiday. It was a pity because otherwise we had a lovely week, apartment and pool were lovely and restaurant excellent. It spoiled our last day.When I spoke to reception about this, the... more

Stayed here just for a cheap week away. Was only ok apts were grand. We got a good one but some peoples are very far from the pool. Have to get to the pool early otherwise you wont get a sunbed. Location is brill really away from the noise walk down but would have to get a taxi back which... more

Myself and my girlfriend booked a holiday to stay a week in the Puerto Plata aparthotel in Puerto Rico, Gran Canaria. Our first impressions were that the room while small and basic, was sufficient for the purposes of a couples holiday for a week. The balcony was private (we were in B block, floor 3) and couldn't be overseen by... more

First when we arrived the receptionist gave us our cards and when we aked where the room was he just said goodbye, so we had to find our room ourselves, we walked down 8 flights of stairs hauling our luggage down with us!!! Then we eventually get to our room and find that the couch has semen stains on it... more

Just recently back from a very last minute holiday in puerto plata with one of my friends. Very resonable for the price we paid, was suprised by the size of the place..its like a complete maze.. especially when you have a few drinks on board and are trying to find your room! the rooms are big enough..two single beds, small... more