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Servatur Puerto Azul

Avenida La Cornisa 13, 35130 Puerto Rico, Gran Canaria, Spain (Formerly Servatur Aparthotel Puerto Azul)
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Servatur Puerto Azul
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Ranked #24 of 71 Hotels in Puerto Rico
A recent review
5 of 5 stars reviewed 3 days ago
Tracey S
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878 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I booked here because it was a reasonable price. It really didn't disappoint. It had a great atmosphere. Yeah the rooms which hadn't been refurbished are a little tired but they serve a purpose so jo complaint really. Food ... something to please all .... drinks ..... loads to offer. The staff .... well what's not to like .... hard... More 

Was this review helpful? Yes 1
pilarderada, Customer service at Servatur Puerto Azul, responded to this review

Dear Tracey S, Thank you for taking your time to share your experience with us at Servatur Puerto Azul. We are glad that our hotel lived up to your expectations and it feels good to see that you would consider coming back to us. We hope to see you back here at Servatur Puerto Azul or other of our resorts... More 

Dundee, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Coming back for my 4th visit and cannot wait!!! This is a fantastic hotel, great staff amazing views and there is always loads to do. get up early for a good spot near the pool as umbrellas go quickly!

Was this review helpful? Yes 6
pilarderada, Customer service at Servatur Puerto Azul, responded to this review

Dear Sarasourz, Thank you very much for choosing Servatur Puerto Azul again for your stay in Gran Canaria and for sharing your opinions with us and the rest of the Tripadvisor users. We are happy to read that you have returned once again searching for a lovely holiday and you enjoyed it. . We hope to see you soon again... More 

London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Just got back from 11days at the Puerto azul and could not fault anything. The room was a bit on the small side but then that was my fault because we only booked a studio,but it was fine for us it had a kettle and a fridge plus a large balcony with a great seaview. All inclusive drinks were excellent... More 

Was this review helpful? Yes 7
pilarderada, Customer service at Servatur Puerto Azul, responded to this review

Dear 247Derek43, Thank you very much for choosing Servatur Puerto Azul for your stay in Gran Canaria and for your comment posted on Tripadvisor. We are glad to see that you have enjoyed a lovely holidays staying in our hotel and you liked your apartment and views. We look forward to see you soon in your next holidays at Servatur... More 

leicester
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

got back yesterday from Puerto Rico ..stayed here at Puerto Azul ... upon arriving here got to reception handed in my booking form to be told they couldn't find the booking !!!! not something you want to hear after a 4hour flight and a 1hr transfer ,,the receptionist went running off to what I can only presume was the manager... More 

Was this review helpful? Yes 8
pilarderada, Customer service at Servatur Puerto Azul, responded to this review

Dear steven89, Thank you very much for taking the time to write this fantastic detailed review. For sure it will be really helpful for the rest of the Tripadvisor users. We are glad to see that you have enjoyed your holidays staying in our hotel and that you liked our services and views. We have taken note about your other... More 

Barrow-in-Furness, United Kingdom
Reviewer
3 reviews 3 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Spent 10 days at this hotel and could find nothing at all to complain about from the food to the drinks and staff could not have done any more for us they were great.We travelled as a family and asked for three rooms next to each other which we got and had fantastic views overlooking Puerto rico beach .I have... More 

Was this review helpful? Yes 5
pilarderada, Customer service at Servatur Puerto Azul, responded to this review

Dear SueSmith61, Thank you very much for choosing Servatur Puerto Azul for your stay in Gran Canaria and for your comment posted on Tripadvisor. We are glad to see that you have enjoyed a lovely holidays staying in our hotel and you liked your apartment. Reading your comments on the staff and services from our hotel make us feel really... More 

Wales
Contributor
11 reviews 11 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here sept 2014 and enjoyed! We had an apartment with a huge balcony (even had 2 loungers on it) looking over Puerto Rico it was a beautiful view. The staff were friendly and willing to help, the receptionist drew a map for me to get to my room as it's abit potchy but all of the lifts were... More 

Was this review helpful? Yes 3
pilarderada, Customer service at Servatur Puerto Azul, responded to this review

Dear _ZaraJenkins, Thank you very much for choosing Servatur Puerto Azul for your stay in Gran Canaria and for your comment posted on Tripadvisor. We are glad to see that you have enjoyed a lovely holidays staying in our hotel and you liked your apartment. We have taken note about your comments in order to improve our service. We look... More 

Sheffield, United Kingdom
Contributor
12 reviews 12 reviews
9 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 1 week ago

returned on the 4th of may 4 adults over 50s. on arrival checked in and in our rooms within 2o mins so fast in reception and very pleasent.2 lifts to rooms once you have done it its easy we stayed in room 1603 the views were fantastic they overlooked the beach and harbour. the rooms were a little dated but... More 

Was this review helpful? Yes 2
pilarderada, Customer service at Servatur Puerto Azul, responded to this review

Dear russell s, Thank you for sharing your experience at Servatur Puerto Azul, we highly appreciate the time you have taken to share them. We are happy to read that you enjoyed your holidays and you liked your room and views. We have taken note about your other comments in order to improve our services. We hope to see you... More 

1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I don't know were to start. We went as a family with two separate apartments, and no were near each other. The view was terrible. After a few days realised that the food was put out 45 minutes before you can even get into dining room. ( only one microwave in the two dining rooms to heat up your food)... More 

Was this review helpful? Yes 6
pilarderada, Customer service at Servatur Puerto Azul, responded to this review

Dear Donzo g, We are truly sorry that we didn’t meet your expectations in the outlined areas. We appreciate the time that you have taken to tell us about your experience, that gives us the opportunity to improve our service. We always give our best to satisfy our client’s requests, but unfortunately that is not always possible. We have already... More 

Travelers are raving about these Puerto Rico hotels

Kingston-upon-Hull, United Kingdom
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just returned after a great month at the Puerto Azul. the holiday is made so good by all the friendly and helpfull staff. big thank you to Elsa on reception, we didnt like the room we were given and she got us a great one looking over Puerto Rico. Food is brilliant and plentiful, Rooms spacious and well equipped if... More 

Was this review helpful? Yes 6
pilarderada, Customer service at Servatur Puerto Azul, responded to this review

Dear CoffeeCream2, Thank you very much for choosing Servatur Puerto Azul for your stay in Gran Canaria and for your comment posted on Tripadvisor. We are glad to see that you have enjoyed a lovely holidays staying in our hotel and you liked your room and our adult area. We hope to see you soon again in one of our... More 

Staffordshire, United Kingdom
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Hotel is clean, even by the pools. The rooms are well equipped,fridge,microwave,kettle,coffee machine, pots and pans, theirs a hairdryer and a flat screen t.v.Balcony had table, chairs and even sun loungers. The Hotel has loads of things for the kids to take part in, and theirs even a games arcade room too. The food is fantastic,plenty of choice at... More 

Was this review helpful? Yes 6
pilarderada, Customer service at Servatur Puerto Azul, responded to this review

Dear Denise B, Thank you very much for choosing Servatur Puerto Azul for your stay in Gran Canaria and for your review posted on Tripadvisor. We are glad to see that you and your family have enjoyed a lovely holidays staying in our hotel and you liked your room. We hope to see you soon again in one of our... More 

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