I did do my homework berfore we booked this place, obviously not enough! The rooms were basic, which is fair enough, and the beds were uncomfortable but the hotel itself was tired and dirty, with broken bottles and rubbish in the corridors. It seemed to be mostly full of spanish families which just took over the pool, so we didnt... more

My husband and i stayed at the Puerto Rico after finally getting moved from the absolutely appalling Canaima. Compared to there it was like 5 star luxury. Even though we arrived 'on spec' so to speak, the staff we're wonderful, the room was clean and well equipped with a good range of cooking / kitchen equipment. The pool was clean... more

We booked our trip through Airtours, horrible flight times from Cardiff but fab holiday. Room: Our room was directly on poolside wow. Room had living area, bedroom, bathroom and kitchen. Kitchen had toaster,kettle,hob and microwave. Very clean and tidy. We did experience some visitors in the form of cockroaches as our room was so close to pool but they are... more

Stayed here for a week at Halloween - we had two appartments on the sixth floor. Me and my two daughters in one appartment and my hubby and son in the other. We requested two beside each other and thankfully got what we wanted!!! First impressions of the place were not too good - we arrived at night and were... more

Well most of these reviews talk about the noise but sorry i was one of the people enjoying the noise in the centre. I absolutely loved my stay in puerto rico and the Puerto Feliz had everything i needed! Nice comfy beds and gorgeous pool were there was always plenty of sun loungers available for sleeping in the sun. The... more

The apartment was very clean and tidy throughout. Staff at reception and bar were very welcoming. Pool was very nice and never struggled to get a sunbed at this time of year. Only downside to the location was the noisy nights as you could hear the commercial centre bars until the early hours of the morning! However this will probably... more

We booked this holiday allocation on arrival, which I guess had to take what we got. Reception staff very friendly but disappointed with bar staff (rude)!! Be careful and not get take in by "HAPPY HOUR" as it's not two for the price of one,it's just what they call "special rates" and don't dare query it as your liable to... more

just come back from this hotel was great not dirty like we had read and the staff were really friendly , we went with my daughter and son in law plus two grandchildren we all had a good time but entertainment in complex wasn't much but plenty of other places to go in the evening , the kids loved the... more

I have stayed at this accomadtion as a freind of mine goes every year to this same hotel and its GREAT its close to the nightlife close to the beach its not up a huge hill like most of the accomadations the rooms are clean and spacious and we got a bottle of wine on arrival!! The best beach is... more