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Carlota Apartments

Av De Gran Canaria 16, 35138 Puerto Rico, Gran Canaria, Spain
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Carlota Apartments
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Ranked #44 of 71 Hotels in Puerto Rico
A recent review
4 of 5 stars reviewed 3 weeks ago
PatN525 Manchester, United Kingdom
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134 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Rochester, United Kingdom
2 reviews
1 of 5 stars Reviewed 1 week ago

First complaint room was set up for 2 pers insted of 3, when going to complain at reception about it the man was so rude about the whole thing and was not interested at all in helping us in fact was dam right ignorant. The only thing that was good about our stay here was the people in the restaurant... More 

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Manchester, United Kingdom
Contributor
14 reviews 14 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

On arrival we were sent to neighbouring accommodation for our first night. Returning next morning we were given keys for apartments, very clean, no frills but had everything else except for kettle, (coffee making machine provided).when we ate at Carlota the food was good quality and well cooked. Staff helpful and friendly, especially Janine who ran bar/pool area during the... More 

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annieslang
Contributor
17 reviews 17 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 17, 2015

Stayed in the carlota apartments on many occasions rooms are basic but clean and tidy, pool bar is usually quiet and the staff are quite friendly, the Carlota is within walking distance from the centre up about 2 sets of stairs and a small hill

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 12, 2015

Arrived on the 20th December and when we went to the room the first thing my grandson wanted to do was the use the toilet. He came out saying it was disgusting looking. When I checked it out I found the toilet bowel was stained, the bath was stained, the window frame was unpainted in that the paint had peeled... More 

Was this review helpful? Yes 4
Ballina, Mayo, Ireland
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed November 17, 2014

The Carlota is in need of a redec. This was our 8th visit there, and sadly not a lots changed with the rooms. A new glass wall has been put up around the pool area, which looks nice. And a new lift from the street for disabled people, which doesnt make sense, as you still have to climb a flight... More 

Was this review helpful? Yes 5
Manchester, United Kingdom
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 30, 2014

the apartments are in serious need of an upgrade.no kettle had to boil water on the hob, towels were thin and ragged, mould on bath seal, cracked tiles and the beds were never changed all week. the beds were very hard and thin matresses on a positive note great location easily accessable to commercial centre.

Review collected in partnership with Low Cost Holidays

Was this review helpful? Yes 3
Swansea, United Kingdom
Contributor
19 reviews 19 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed March 16, 2014

Arrived here for a weeks stay asked for a high floor with sea view got a low floor with a balcony with no sun was told no high floor apartments available surprised to see some lucky people had a kettle because we didnt had to boil water in a saucepan. The towels were the worst I had ever seen brown... More 

Was this review helpful? Yes 1
Top Contributor
60 reviews 60 reviews
15 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed February 11, 2014

very central location only 100 steps down to the main centre of Peurto Rico. A friend and I stayed for 9 nights. There was 2 single beds in the room which is what we wanted but had booked a double room enquring if we could have 2 singles which we were told was all there was so if you were... More 

Was this review helpful? Yes 4
Waterford, Ireland
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 17, 2014

i will never stay in that apartment ever, as long as im traveling to puerto rice 9 yrs i have never stayed in should a dirty place.hair all over the rooms, cotton buds in a drawer in the bedroom from the people that stayed there,reported it to resception she said she get it sorted as that was day 1 and... More 

Was this review helpful? Yes 5
Dublin, Ireland
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed January 7, 2014

I stayed here for the last week in December with a friend. I have read some horrible reviews about other hotels so compared to them it wasn't too bad. However, it wasn't great either. in 1 week our rooms were only cleaned once, bed sheets were not changed and the towels were only changed once. the hotel was really run... More 

Was this review helpful? Yes 4
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