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Balcon Del Mar

Avda. De Timanfaya 25, 35139 Puerto Rico, Gran Canaria, Spain
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1 room 1 guest
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Balcon Del Mar
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99 Reviews from our TripAdvisor Community

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Traveler rating
    26
    46
    19
    5
    3
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4
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Danish first
  • English first
  • Norwegian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (99)
  • Mar-May only
    (33)
  • Jun-Aug only
    (9)
  • Sep-Nov only
    (9)
  • Dec-Feb only
    (48)
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Finland
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 21, 2015

We were more than happy to have this hotel, since we had to transfer from another hotel in the valley, which was awful. There is very little bad to say about this hotel. Maybe the only thing is that it is a bit far from both beaches, but the taxis are very good help there. Rooms are clean and nice,... More 

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 2, 2015

We visited the last week of February, and luckily we had nice and warm weather. They have 1 pool that is heated, and it was 25 degrees - just perfect to chill down when the sun got too hot. Yes, the distance to the city centre was long - but the reception fixed us a taxi whenever we wanted. The... More 

Was this review helpful? Yes
balcondelmar11, Director de Relaciones con Clientes at Balcon Del Mar, responded to this review

Dear Customer, Thank you very much for choosing us for your holidays and also taking your time to valuate us in this site. We are really glad that you had fantatic days and enjoyed your holidays with us. relaxing ad basking the sun. Your satisfactions is our goal. We hope to welcome you back once more at Balcón del Mar... More 

Bergen, Norway
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed January 14, 2015

I've been there for one week in january. Room was clean and nice equipped for example microwave so it's possible to prepare your meals at your room. Cleaning service was good. Reception service was okay, but it could be better (that's not so comfortable when the person you talk to is sitting and you can only see the half of... More 

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balcondelmar11, Director de Relaciones con Clientes at Balcon Del Mar, responded to this review

Dear Customer, Thank you very much for choosing our hotel for your holidays and for writing a comment on Tripadvisor We are very pleased that you had enjoyed your stay with us. We are always willing to improve our level of quality and so we appreciate your assessment in this regard. We will consider your comments about the Wifi connection... More 

Åkersberga, Stockholms Län, Sweden
2 reviews
3 of 5 stars Reviewed January 12, 2015

Good price but "risky" choice IF you go there for warmth and sun. The location on the top of the hill makes the hotel exposed to (cold) winds. We stayed with our babygirl and believe there are better choices for small children. The hotel is not veryexpensive, the apartments quite spacy and but you need to pay for all extra... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
balcondelmar11, Director de Relaciones con Clientes at Balcon Del Mar, responded to this review

Dear Customer, Thank you for your critical since through this we have the best way to learn about the experiences of our guests during your holiday, understanding the perception towards getting a product to suit you. We are pleased that greatly the treatment received by our staff and quality of the apartments; however deeply regret not having satisfied with the... More 

Umeå
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed January 5, 2015

No sun on the balconies. Long distances to the beaches as the hotel is on top of a mountain. Small pools with cold water. Very poor wifi which did'nt work in the apt. and on and off on the balcony. They charged €15 for it and the same for the very small TV for a week. The salon with nice... More 

Was this review helpful? Yes 1
balcondelmar11, Director de Relaciones con Clientes at Balcon Del Mar, responded to this review

Dear Customer, Thank you very much for value ourselves in this website and for choosing our hotel for your holidays. We will consider your comment about wifi services, pool temperatura, Salon openning hours and few others as we are always trying to improve our services and is very important for us to know the opinion of our customers. So we... More 

1 review
2 of 5 stars Reviewed December 25, 2014

Hotel was ok. Nice location but sun does not shine almost at all on the balconies. It cost 15 euros to get tv for a week and you get only 6 channels. Safety boxes (costs also) are inside the reception so you don't have access to it while reception is closed. There was not enough hot water for two people... More 

Was this review helpful? Yes
balcondelmar11, Manager at Balcon Del Mar, responded to this review

Dear Customer, Thank you very much for choosing our hotel and evaluate ourselves in this website. It is very important for us to know the opinion of our customers and helps us improve our services. That's why we thank you so much to share your opinion with us and we will consider your comment. We hope we can welcome you... More 

Parainen, Finland
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed January 18, 2014

High value for money. Nice, clean, quiet hotel. I´ve visited this hotel twice with my family (2 adults, 4 kids) and we have been very satisfied. Good location on top of the hill, nice view from the balcony. Polite and helpful staff, clean and well equipped rooms with enough space inside and a large balcony. Nice, large pool area and... More 

Was this review helpful? Yes 6
balcondelmar11, Director de Recepción at Balcon Del Mar, responded to this review

Thanks for your review. I hope to see you soon. O_o More 

Vanløse, Staden Kobenhavn, Denmark
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 31, 2013

Nice, quiet hotel... I was there with my family, we were eleven people... there is plenty of room in the apartment, but the pool is very small.... if you need more shopping, then take the taxi 10 minutes drive to the big centrum ... there are alots of people and places to eat.........

Was this review helpful? Yes 1
balcondelmar11, Director de Recepción at Balcon Del Mar, responded to this review

Thanks for your review Camilla. :) More 

Haugesund, Norway
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed March 31, 2013

Visit the hotel with my family. It's quiet, on the top of the hill. There is 1,9km to the beach (Amadores), Nice for a walk up and down :-) The apt are big, with a good size terrasse, furnished for four people. The poolarea is big, the staff are polite and nice. There is a poolbar, but no entertainment. Short... More 

Was this review helpful? Yes 3
balcondelmar11, Director General at Balcon Del Mar, responded to this review

Thanks for your review. O_o More 

Helsinki, Finland
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed March 25, 2013

We went to Balcon Del Mar with our kids, aged 7 and 5. The staff was very polite and friendly, the hotel is quite far from the beach though, if you go left from the hotel and make for Amadores beach instead, you don't need to climb down the impressive stairway our kids learnt to respect and hate a bit... More 

Was this review helpful? Yes 2
balcondelmar11, Director General at Balcon Del Mar, responded to this review

Thanks for your review. More 

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