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Blue Bay Resort Hotel

Agia Pelagia - Heraklion, Agia Pelagia, Crete 71500, Greece
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Blue Bay Resort Hotel
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409 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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london
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed yesterday NEW

Having read reviews prior to booking, post booking before leaving and whilst at the Blue Bay, I despair of what people expect from a package holiday to a more relaxed country than the UK. Every post states what is included and what they find the issues to be yet more reviews repeat these problems, if you are reviewing here surely... More 

Was this review helpful? Yes 4
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We decided to go to Crete on the Sunday, looked online found this hotel and left the very next day. Could not believe how quick we got through at the airport in Heraklion. Got to our hotel late , reception very friendly, offered us food but we declined as we wasn't hungry.It wasn't until the next day that we could... More 

Was this review helpful? Yes 4
Blue Bay R, Manager at Blue Bay Resort Hotel, responded to this review

Dear PJ We are grateful you decided to come to Crete and chosed Blue Bay Resort & Spa hotel for your stay. Your reviews in regard to hotels location, staff, food and services are very much appreciated. We also thank you for your time to write and publish your precious input. Looking forward to welcoming and offering you again our... More 

Melbourne, Australia
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Went to this resort believing we would be right near the beach and village. This resort is supposedly 4 star and by European standards probably is. It is in an isolated area and the beach access is down a steep hill. The actual village is a very good walk away. The resort seems to attract people from Russia. Staff were... More 

Was this review helpful? Yes
Worcester
2 reviews
3 of 5 stars Reviewed 4 days ago NEW

We stayed for one week during June 2015. As with most of the reviews I have read I cannot praise the staff enough especially Giannis, nothing was too much trouble for him. We booked through Jet 2 & expected to meet a rep the following morning to explain all about Crete & advise us of various trips we were hoping... More 

Was this review helpful? Yes 3
liverpool
Contributor
14 reviews 14 reviews
14 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We have just returned from a weeks holiday at the Blue Bay and this a honest review from our experience. Firstly i would say the hospitality of the staff is second to none, they couldn't do enough to make your are enjoyable and nothing was a problem to them. We stayed 546 in the main part of the building which... More 

Was this review helpful? Yes 7
Crewe, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a lovely two week stay at the blue bay hotel . the room we first got allocated was room 620 which is down at the bottom of a fair few steps - with my dads knee issues i knew he would struggle for the whole two weeks up and down them so we asked if we could be... More 

Was this review helpful? Yes 9
Eastbourne, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Food attentiveness to our comfort was exceptional, the addition of focussed entertainment was an added bonus. If I have any negative words, it's more about the opening hours of bar / refreshments, especially when ambient temps are well into high 30's placing many at a greater risk of physical & heat exhaustion, especially if having to walk 150 metres to... More 

Review collected in partnership with Low Cost Holidays

Was this review helpful? Yes
Hailsham, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

During my career and now leisure This hotel was by far a greater distance able to be more attentive to individual needs, than many 5 star hotels in UK US France etc. Never once had food that was not to my or my wife's discerning pallets rooms & all public areas were always clean and the cleaner often left her... More 

Was this review helpful? Yes 5
Yorkshire
1 review
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at blue bay last week in way for 10 days, the hotel is well maintained with great views, particularly the sunrises over the ocean . The staff where great and very helpful ! The main bars barman was a credit to the hotel very witty and friendly. Where hoping to return next year for a long stay for... More 

Was this review helpful? Yes 12
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Okay so before I start, don't take this review as 100% bad, for the money we spent, we really can't complain too much. The staff were friendly, the area was lovely. Staff in other near by areas were even more lovely. Food wasn't too bad. We really did enjoy the holiday despite the things I've mentioned. Spent 2 weeks here,... More 

Was this review helpful? Yes 4
Blue Bay R, Manager at Blue Bay Resort Hotel, responded to this review

Dear Kirsty T! We´d like to thank you for choosing Blue Bay Resort & Spa hotel for your last holiday and for your valuable comments concerning our personnel and value for money. We are very pleased, that you did enjoy your stay in overall. However, we regret that we missed the chance to meet your expectations in full. Kindly be... More 

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