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CHC Sea Side Resort & Spa

Certificate of Excellence
5.0 of 5
Hotel website
Mononaftis Area, Agia Pelagia, Crete 71500, Greece (Formerly Sea Side Resort & Spa)
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CHC Sea Side Resort & Spa
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1,284 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (179)
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Thatcham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Had a great week at this lovely hotel. The room was clean and spacious with a good size patio area. The staff at this hotel were very friendly and helpful. The food was lovely and the Animation team did a great job. Wish we had booked a longer stay......

Was this review helpful? Yes 1
Oxford
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

On arrival, both we and others arriving at the same time were told our room was not available, we would need to move after 1 night and the other couple after 2 nights. Maybe this is a theme in Crete as some people on our coach were told they would need to move hotels after a night! It is not... More 

Was this review helpful? Yes 2
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Best part of the holiday was the entertainment from Ilios and his team. He did his best to make you feel welcome. Also on another positive note a lot of effort was made for my daughter who is a coeliac. All bread, pasta was available, this was down to a very helpful manager. Nice hotel but more 4 star then... More 

Was this review helpful? Yes 1
London
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

On the whole this is a wonderful hotel with super attentive staff. What lets it down though is the room allocation system. What is described as Superior Sea View room, we probably would not consider to be superior, as your balcony/terrace doors double up as your only entrance. Consequently, if you want to relax on your balcony/terrace at any stage... More 

Was this review helpful? Yes 1
Budapest, Hungary
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We have spent a week at this great hotel and we were absolutely satisfied. We had wonderful view of the sea from our room. The food was excellent and the hotel staff was helpful. The waiters were polite and one of them, Maria (in the main restaurant) was the most kind waiters we have ever met. We were also satisfied... More 

Was this review helpful? Yes 2
Guest R, Guest Relations Manager at CHC Sea Side Resort & Spa, responded to this review

Dear Guests, Thank you very much for taking the time to pen your review on TripAdvisor! We are delighted that you were impressed with our facilities being appreciated on your comments here. We are thrilled to see that you enjoyed the views, the food, the staff and your room. We always strive to provide the highest level of resort’s features... More 

Chania
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Excellent location, spectacular view, realy good food quality, but not good drinks' and cocktails' quality. The staff very polite but they were aware of preparing a good drink. The adults pool realy quiet and relaxing as supposed to be, but a little bit neglected. Generaly the pools and the outdoor spaces of the hotel need to be renovated. They need... More 

Was this review helpful? Yes 2
Guest R, Guest Relations Manager at CHC Sea Side Resort & Spa, responded to this review

Dear Mrs. Iro We would like to thank you for your time to share you experiences and to write this review. We do appreciate your feedback and all your positive comments concerning the staff, the food, the rooms, the views and the service from our staff. Our goal is the daily improvement our services and this is possible only through... More 

Dover, England, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

If you are used to true 5* then you need to lower your expectations a little bit. The resort is classed as 5* by inspectors,but it does not meet this rating for room quality. The beds are incredibly hard, but if you speak to reception they will arrange for a mattress topper. There is plenty of choice at meal times... More 

Was this review helpful? Yes 2
Guest R, Guest Relations Manager at CHC Sea Side Resort & Spa, responded to this review

Dear Mrs. Kathy Thank you for your time to write this review and to share your experiences regarding your recent stay with us. We are glad to see that you enjoyed the views, the drinks and members of our staff. I will personally pass your kind remarks on to them as such motivation will definitely inspire them to always do... More 

Toronto, Canada
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed 10 days for our honeymoon, great resort , great food ! We had a apartment suite with a private pool amazing view of the beach and resort. They had nightly entertainment and a close walk to the beach, a really small beach nice with some local restaurants and coffee shops.

Was this review helpful? Yes 1
Guest R, Guest Relations Manager at CHC Sea Side Resort & Spa, responded to this review

Dear Guests, Thank you very much for selecting our resort as your residence of choice on Crete and for sharing such high remarks of our facilities and services as extended by our staff. We are very thrilled to learn such detailed positive support as expressed on your comment here. It is always a pleasure to read that our guests enjoyed... More 

Tel Aviv
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I'll start with the good stuff: The resort has a stunning vista and is very modern in comparison to Greek hotels and resorts. The crew was delightful and helpful. Always with a smile and a "Kali̱méra" or a "Kali̱spéra" greeting. The entire resort is located on a beautiful Cliffside overlooking a small cove which is also the resorts beach. All... More 

Was this review helpful? Yes 1
Guest R, Guest Relations Manager at CHC Sea Side Resort & Spa, responded to this review

Dear Guests, We would like to thank you for your time to share your experience and to write this review. It is always a pleasure to see that our guests had a good time with us and enjoyed their holidays. Our goal is the daily improvement our services and this is possible only through the feedback of our guests, all... More 

Walsall, United Kingdom
1 review
3 of 5 stars Reviewed 1 week ago

Recently stayed at this hotel and although we paid for two superior double rooms with sea view, when we arrived we were allocated two standard double rooms with land view and partial sea view. The rooms were unclean and curtains were hanging off their rail. One of the rooms smelt of cigarette smoke although we were told that smoking is... More 

Was this review helpful? Yes
Guest R, Guest Relations Manager at CHC Sea Side Resort & Spa, responded to this review

Dear Mrs. Sue We would like to thank you for your time to write this review and to share your experiences regarding your recent stay with us. We are very sorry to see that our hotel did not completely meet your expectations. Still we would like to clarify that the rooms you received upon your arrival were according to the... More 

Hotel Review Summarization

What travelers say

  • Animation Team(9)
  • Very good(6)
  • Private pool(3)
  • Inclusive drinks(3)
Questions? Get answers from hotel staff and past guests. Ask a question

1,835 photos of this hotel

Traveler photos: See what travelers like you saw

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Hotel & grounds (304)
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Pool/beach area (193)
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Room/suite (182)
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View from room (144)
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Dining (57)
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Bathroom (39)
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Family/play areas (3)
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Other (338)

Expert photos: Taken by TripAdvisor travel experts

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Amenities (52)
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Double Room (40)
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Junior Suite with Sea View (39)
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Pelagos Pool (20)
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Restaurants and Bars (175)
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Superior Sea View Room (43)
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Superior Sea View Room with Private Pool (41)
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Superior Sea View Room with Shared Pool (37)
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Thalassa Pool (15)
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The Hotel (75)

Management photos: Courtesy of the property manager

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All management photos (38)
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Hotel & grounds (14)
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Room/suite (9)
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Dining (3)
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Pool/beach area (5)
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View from room (3)
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Bathroom (1)
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Other (3)
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