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United-21 Resort Mahabaleshwar

At Post- Met Gutad | Panchgani- Mahabaleshwar Road, Mahabaleshwar 412806, India (Formerly Swiss Country Resort)
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United-21 Resort Mahabaleshwar
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Ranked #36 of 47 Hotels in Mahabaleshwar
A recent review
4 of 5 stars reviewed 2 weeks ago
PrabhaJain Mumbai (Bombay), India
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64 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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    (24)
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2 helpful votes
1 of 5 stars Reviewed 1 week ago

Don't trust on the pics shown by Management..I had uploaded actual pics of the rooms No painting of walls .No cleanliness Terrible experience I am an Magic holiday member and they treat their costmures as an free lunch

Was this review helpful? Yes 2
RameshMahabaleshwar, Manager at United-21 Resort Mahabaleshwar, responded to this review

Dear Sir, Thank you for taking the time and letting us know about your experience at our United 21 Resort , Mahabaleswar . We would like to acknowledge the receipt of your feedback and thank you for conveying your opinion. On behalf of United-21 Resort , Mahabaleswar, kindly accept our sincere apologies for not being able to provide you the... More 

Pune, India
1 review
1 of 5 stars Reviewed 1 week ago

So i had stayed at this hotel in the last week of may this year. During the booking i happened to pay amount more than my room tariff and i was promised by their executive that the excess amount will be settled during the check out. At the time of checkout the manager in the hotel said the amount will... More 

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RameshMahabaleshwar, Manager at United-21 Resort Mahabaleshwar, responded to this review

Dear Sir, Thank you for taking the time and letting us know about your experience at our United-21 Resort , Mahabaleswar . We would like to acknowledge the receipt of your feedback and thank you for conveying your opinion. I would like to inform you that since the payment was made through payment gateway using a credit card the bank... More 

Travelers are raving about these Mahabaleshwar hotels

Mumbai (Bombay), India
Level Contributor
94 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is quite good and recently renovated. The rooms are quite well made and the interiors are quite neat and clean. Even the swimming pool is very neat and clean. The breakfast served was decent, though definitely they could look at serving more dishes.

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RameshMahabaleshwar, Manager at United-21 Resort Mahabaleshwar, responded to this review

Dear Sir, Thank you for taking the time and letting us know about your experience at our United 21 Resort , Mahabaleswar . We would like to acknowledge the receipt of your feedback and thank you for conveying your opinion. We are glad to know you had a pleasant stay in our resort. We have noted your comments regarding breakfast... More 

Mumbai (Bombay), India
4 of 5 stars Reviewed 3 weeks ago

Hi, The staff is good and the property is also very nice. The rooms are very neat and service is qucik too. The jacuzzi room was awesome.. The food is tasty and if u have a kid - they will customize the food as per the kids taste

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Mumbai (Bombay), India
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Rooms are neat and clean. Nice staff. Clean pool. Restaurant was not that great. No views from any room. I have booked from cleartrip and had clearly mentioned for late check out but Ion arrival staff denied and said they have not received any request.

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RameshMahabaleshwar, Manager at United-21 Resort Mahabaleshwar, responded to this review

Dear Sir, Thank you for taking the time and letting us know about your experience at United-21 Resort , Mahabaleswar . We would like to acknowledge the receipt of your feedback and thank you for conveying your opinion. We genuinely regret the inconvenience caused to you during your visit. We generally accommodate late check outs incase there are no bookings.... More 

Thane, India
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 5, 2015

Not too sure if these hotels do a self-rating for themselves, property is good but it is over rated and over charged for no good reasons. Please don’t go by the room pics shown on the site, for a typical middle-class man the rooms are very costly compared to size what they offer. Food quality is average. Only advantage I... More 

Was this review helpful? Yes 2
RameshMahabaleshwar, General Manager at United-21 Resort Mahabaleshwar, responded to this review

Dear Mr. Pritam, Thank you for sharing your valuable feedback with us. We are happy to note that overall you were satisfied with your stay. As regards room pricing, we assure you our prices are very competitive in this region and are available on major OTAs in a very transparent manner. Also we have various categories of rooms and the... More 

Mumbai (Bombay), India
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 25, 2015

Booked the suite with jacuzzi for 4 nights during May, which was the peak period. The hotel is located on the main road connecting Panchgani and Mahabaleshwar. The room was spacious, though the extra bead was actually a fold-able sofa, which transforms into a bed. The bathroom was small compared to the room and the jacuzzi room. The jacuzzi was... More 

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RameshMahabaleshwar, Manager at United-21 Resort Mahabaleshwar, responded to this review

Dear Vinoo Shivdas Warm greetings from all of us at United-21 Mahabaleshwar! Thank you for taking your time to write your review. We have noted your valuable comments. At the outset we apologize for the inconvenience you experienced. At United-21 Mahabaleshwar it is our constant endeavour to provide you with high standards of personalized service and efficiency. More 

Mumbai (Bombay), India
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed May 22, 2015

Gist of the review :- Five star prices for poorly maintained rooms. Lackadaisical service. Average breakfast. Location is away from the main market. No view of scenic mahabaleshwar from the windows/balconies. At the outset, I would like to point out that Mahabaleshwar is a beautiful place spoiled rotten by commercialisation. The heavy traffic of people & vehicles just ruined the... More 

Was this review helpful? Yes 1
RameshMahabaleshwar, General Manager at United-21 Resort Mahabaleshwar, responded to this review

Dear Ms. Renu Ubale Thank you for taking the time and letting us know about your experience at our Hotel United-21 Resort Mahabaleshwar. We would like to acknowledge receipt of your feedback and thank you for bringing these points to our notice. On behalf of Hotel United-21 Resort Mahabaleshwar, kindly accept our sincere apologies for not being able to provide... More 

Hyderabad, India
1 review
2 of 5 stars Reviewed May 21, 2015

Resort is FAR away from mahabaleshwar city. Taxi is the only option to go market n come back; which will charge 300+ for one way. STD rooms are very tiny. Pics on site might refer to other rooms. Services are OK. Definitely not a value for money.

Review collected in partnership with Cleartrip

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Mumbai
1 review
3 of 5 stars Reviewed May 20, 2015

I had stayed for one night on 17 May. The deluxe rooms are small but looks good. Room service is good. Small problem with bathroomsink not good as water was collected Food is ok but quite expensive. Swimming pool starts late around 9.30am so if u aee checking out at 10 then u cant enjoy. Overall its an above average... More 

Review collected in partnership with Cleartrip

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