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Castello di Casole Private Estate & Spa

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Localita' Querceto, 53031 Casole d'Elsa, Italy
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1 room 1 guest
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Castello di Casole Private Estate & Spa
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195 Reviews from our TripAdvisor Community

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Traveler rating
    154
    29
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    5
    3
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5
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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boston
2 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago

We just returned from our trip to Castello di Casole. We stayed in two Oliveto Suites-as we were traveling with four small children and my elderly mother. The views, the property, the food and, most importantly, the service were all exceptional. When we arrived we drove to the wrong part of the property. The concierge came and met us and... More 

Was this review helpful? Yes 1
IlaBiagi, Direttore vendite at Castello di Casole Private Estate & Spa, responded to this review

Dear guest, We really appreciate you taking the time to share your feelings on your recent stay at Castello di Casole and for such a nice review mark! We are proud to learn that we have exceeded your expectations. Rest assured that your compliments have gladly been shared with the entire team especially with the concierges, who seem to have... More 

London, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

From the moment we arrived to the moment we left it was the most luxurious stay we could have imagined. The welcoming staff and the attentive service were 100% throughout which is what made this stay so incredible! We have stayed in many 5 star hotels all over the world and I rarely comment on tripadvisor. However Castello di Casole... More 

Was this review helpful? Yes
IlaBiagi, Direttore vendite at Castello di Casole Private Estate & Spa, responded to this review

Dear guest, First of all allow me to thank you for your review describing your stay at Castello di Casole. We are spoiled by your words! We are really delighted to hear that you enjoyed our hotel facilities, including our concierge service with their helpful suggestions, our strategic position and of course the food at our restaurants Tosca and Pazzia.... More 

Zurich, Switzerland
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago

This very special place is truly unique, and deserves a much better service. There is much confusion at the front desk and the concierge don't look confident. Sometimes only one concierge is available, while guests have to stay and wait for their turn, instead of leaving for the day (despite what they are paying for one night here) I have... More 

Was this review helpful? Yes
FGalligani, Direttore generale at Castello di Casole Private Estate & Spa, responded to this review

Dear Guest, Thank you for taking the time to write your comments which have been acknowledged with our Executive Team. Your feedback is very useful to us in order to be able to rectify processes and continue delivering outstanding services as Castello di Casole would normal execute. I would like to reassure you that your words will not remain unheard... More 

Ancaster, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a great resort in the heart of Tuscany. The staff is hands on, helpful, attentive and go out the way to help a guest. We were led to our suite as soon as we arrived , a very large one bedroom in a building of 3 units. Very large terrace with fantastic views of the rolling hills of... More 

Was this review helpful? Yes
IlaBiagi, Direttore vendite at Castello di Casole Private Estate & Spa, responded to this review

Dear guest, Thank you for sharing your feelings on your recent stay at Castello di Casole. We are happy that you appreciated all our services, from your hotel suite to our Spa facilites, and that you loved our restaurants and specially our pizza at trattoria Pazzia. We are glad to read that our location and surroundings contributed to your satisfaction.... More 

Bisley, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Wow, wow & wow. We stayed here for a couple of nights on our way back from getting married in Umbria and having a mini moon on the way. The grounds are beautiful, the pool is to die for and the view around the pool is just wow. One day we were there lying by the pool and a storm... More 

Was this review helpful? Yes
IBiagi, Direttore vendite at Castello di Casole Private Estate & Spa, responded to this review

Dear guest, First of all congratulations for your wedding and thank you for your enthusiastic review of your stay with us. It is motivating to read comments like yours and we are glad that the location, the facilities, our food and the professionality of our staff contributed to render your honeymoon in Tuscany so memorable. We look forward to welcoming... More 

Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This stay was a part of our honeymoon trip in Italy. Check-in was done efficiently; bags unloaded from our car, parked for us while we we ushered in for check-in and given glasses of sparkling wine while we waited. Shame I couldn’t remember the staff that checked us in (will call him Steve for the sake of this review) but... More 

Was this review helpful? Yes
IBiagi, Direttore vendite at Castello di Casole Private Estate & Spa, responded to this review

Dear guest, We are glad that you have found the time to review your experience at Castello di Casole, enjoying our facilities and services. We are delighted that you chose us to spend part of your honeymoon. Thank you for the words spent to describe our welcome service and the check-in procedure. We strive to make our guests feel welcome... More 

New York City, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

This gem in the heart of Tuscany is a veritable paradise, with a friendly, helpful staff and beautiful buildings (we rented a villa). The Visconti bistro has a delicious burger and great cocktails and everyone went out of their way to make us really feel at home. We got suggestions for vineyards to visit, towns to see and things to... More 

Was this review helpful? Yes
IBiagi, Direttore vendite at Castello di Casole Private Estate & Spa, responded to this review

Dear Sarah, Thank you for choosing us at Castello di Casole and for taking the time to post your review on Tripadvisor. We are pleased to learn that you enjoyed your stay in one of our charming Villas and that you were so impressed by our facilities, the food at our Visconti bar and the attentive, friendly service of our... More 

Arezzo, Italy
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I visited the castello di casole for the second time and once again had excellent service. I love this place, the setting is stunning, 'rural Tuscany' views are amazing. Staff can't be any more helpful and friendly. The food is great, the attention to detail in every aspect is fantastic. The little closeby village is lovely, welcoming, really felt at... More 

Was this review helpful? Yes
IBiagi, Direttore vendite at Castello di Casole Private Estate & Spa, responded to this review

Dear guest, Thank you so much for your review. We were glad to have you again as our guest and we sincerely hope that you will always make Castello di Casole your home whenever you come to Tuscany. We are happy to know that the dedicated service of our staff, the quality of the food and our location among the... More 

Massachusetts
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We visited Castello Rotundo on the property for a week. On property (which is enormous), there is a hotel and many villas that can be rented. The Rontundo that we rented was a main house and two villas. There were 4 couples. The property was amazingly beautiful with beautiful views, beautiful home interior, gorgeous gardens (lavendar, rosemary, etc) and great... More 

Was this review helpful? Yes 1
FGalligani, Direttore generale at Castello di Casole Private Estate & Spa, responded to this review

Dear Guest, Thank you for taking the time to write the review after staying at Private Villa Monte Rotondo. Your valuable feedback has already been acknowledged with our Villa Operations Team. The Villa Operations Director will be contacting you directly as we take your comments seriously and see it as an experience we can grow from. I would like to... More 

London, United Kingdom
Level Contributor
151 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 340 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We have been staying at the nearby (30 mins by car) Castello del Nero for the last 4 years. As we wanted some variety & heard so much about Castello di Casole, we decided to try something different this year. We learnt the hard way that this change wasn't worthwhile (apart from highlighting the superiority of the Nero hotel).. The... More 

Was this review helpful? Yes 2
IlaBiagi, Direttore vendite at Castello di Casole Private Estate & Spa, responded to this review

Dear Guest, Thank you for your feedback after your recent stay with us. The message has been passed to the Executive team and I am aware that our General Manager has already contacted you and he is looking into details to recover and guarantee that service issues won’t be repeated in the future. Thank you again for your precious comments... More 

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