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Grand Hotel Britannia Excelsior

Via Regina 41, 22011 Cadenabbia di Griante, Italy
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Grand Hotel Britannia Excelsior
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Grand Hotel Britannia Excelsior
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1,797 reviews from our community

Traveler rating
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235
1,022
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16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Liverpool, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed today NEW

I have stayed at this hotel for four years and have never experienced the rudeness of the reception staff as was e perienced yesterday evening when I checked in. Extremely rude and argumentative. Referred to me constantly as " she " completely forgetting I am a customer with a name ! Absolutely furious with the attitude displayed by one member... More 

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Wedmore, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Nice hotel rather busy at meal times but this wasn't a problem. Food was very good as were the staff. Upgraded our room to lake view well worth it. Trip was with Shearings the driver we had was excellent and very helpful his driving was courteous.

Was this review helpful? Yes 3
Surrey, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

Stayed here as a short getaway for 5 girls and had an amazing time. Firstly, the room was magnificent, with a beautiful lake few and wide opening doors made it seem like something from a movie. The rooms were clean and comfortable and were cleaned daily during our stay. The floating pool on the lake is absolutely amazing, and is... More 

Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed 2 days ago NEW

It is difficult to write this hotel a review. The Hotel has potential but is so mismanaged it is not worth the stay. It was bad from the start, the checkin was a sales pitch to spend additional funds for an all inclusive stay and the counter was so disorganized they had difficulty finding our reservation. Our stay lasted a... More 

Was this review helpful? Yes 1

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Newcastle, United Kingdom
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed here 10th - 16th may, with my wife & daughter. This holiday was part of a package deal with Shearing's, finally after 28 hours we arrived at the hotel. We checked in at reception at 9.30am, however we only waited around 10 minutes to be checked in. We were offered an upgrade to a balcony room for 50 euros... More 

Was this review helpful? Yes 3
Stockholm, Sweden
Top Contributor
85 reviews 85 reviews
23 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

The room was towards an inner courtyard covered with plastic. This meant no view and a hot room with no working aircondition. The fan was slow and did not cool the room enough. The "toiletries" consisted of two small paperbags with hairshampoo. Supposed to last for three night for two persons. Ridiculous! The bathroom was renovated and looked nice and... More 

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Lymm, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Had a wonderful time at the Hotel Britannia Excelsio Lake Como, food was of a high standard and staff very friendly and helpful. The accommodation was exellent and kept clean. Recommend it for private functions and weddings beautiful scenery over looking Lake Como.

Was this review helpful? Yes 2
Lymm, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

This is now the third time I have stayed at this hotel! The service has always been exceptional with friendly helpful staff! I find the rooms to be clean and the choice of food to be varied throughout the day! I would recommend paying the extra for an all inclusive platinum wrist band which covers all three facilities including the... More 

Was this review helpful? Yes 1
torrevieja
Contributor
18 reviews 18 reviews
13 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

we are here with 24 friends from Spain. Non can get over our friendly reception and staff. Some have been here before and all surprised at the new Lido and bar - absolutely fantastic. All the ladies have put on a dress size with great food and wine. Well done all and thanks for a great stay!!!

Was this review helpful? Yes 1
Barrow-in-Furness, United Kingdom
1 review
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Have to agree we all reviews in May so far hotel more like a school for out of control teenagers who come from Italy not england.Had five nights and early mornings of not getting any sleep until we were finally moved to the top floor which was an excellent and clean room. We had been at the epicentre of these... More 

Was this review helpful? Yes 6
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Comfort Room (20)
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Deluxe Room (26)
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Floating Pool (11)
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Lake View Deluxe Room (30)
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Lido Beach Club Pool (14)
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Restaurants and Bars (18)
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Superior Room (33)
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The Hotel (28)

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